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Editing Word document on Android mobile
I am able to edit Excel files stored in Dropbox; however, Word documents say Read Only and state I need to say a copy of my original file to be able to edit it. I can't see anything different in the signin information or app settings within Word and Excel. Is this a known issue or do you have a suggestion in trouble…
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HEIC Convert to JPG doesn't work.
I had followed instructions to change from HEIC to JPG and it was just fine. Recently (yesterday) iPhone issued an update and now my pictures are only showing as HEIC. I again followed instructions and also went to photos and everything is set to convert to jpg. What am I doing wrong? I would appreciate help please!
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Syncing Dropbox files to Android SD card - third party apps?
Hi everyone, As you may know, Dropbox doesn't sync files on Android any more as of last year or so (see this, for example). They used to be in sdcard>Android>data>com.dropbox.android>files, but the new "available offline" option stores them in the cache of the Db app, which other apps cannot access (you wouldn't be able to…
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Can I remove a shared folder access request?
I viewed a file via a link on a public site like reddit or something (19 days ago if time stamps are to be believed) and when reviewing my usage today, inadvertently requested access again as the app was unclear. I want to either rescind this request or delete the file from my "recent" history as I do not want to be…
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I lost edits going back days
So I just lost edits to an essay I was working on. Everything was fine 5 hours ago, and I'm always on wifi so my document was synced. But then, as I was editing on my phone 2 hours later, I noticed my recent significant edits were gone. I thought it was a Word for android thing, but after checking my laptop and version…
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What’s new: Dropbox Shop, editing PDFs, and Dropbox Backup
This is a big month for product updates, so keep reading to get all the details about Dropbox Shop, Dropbox Backup and PDF editing. Trust us when we say there are some seriously useful updates here, whether it’s to do with day-to-day file management, security or an online shopfront - exciting times! Secure your digital…
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Can no longer access play controls for media on mobile devices
There appear to have been changes made to the media player recently & on my mobile devices (ex. Samsung S20 FE) the play controls are no longer visible: https://www.dropbox.com/scl/fi/ds0458blbbfihy6vqr2ut/media.jpg?rlkey=pvujqvtasgqkzutofij2a5xht&dl=0 Any ideas why? Best, Scott
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App not work on device Galaxy S23 Ultra
Good day. I purchased a Samsung Galaxy S23 Ultra device, and the dropbox application behaves very unexpectedly on it, I cannot use it. Below is a link to a video with details of the problem. The screen blinks and then nothing loads.…
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PDF files aren't scrolling normally
Hello. I have an issue with scrolling PDF files in the mobile app (iOS). Scrolling doesn’t work smooth, so I have to wait for a document page to upload. I've uploaded the video [Removed as per Community Guidelines] with scrolling a small PDF file (<1 MB), scrolling in horizontal orientation is much worse than vertical,…
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Moving Pics/Videos from Dropbox "Camera Uploads" to iCloud Photos
Overs the years I've used Dropbox to backup my pictures and videos. However I recently got a new iPhone, and I want to move all my photos/videos back onto my iPhone. From what I can tell, the best way to do this is using iCloud Photos. But I now see that Dropbox have converted most of my photos into .jpeg and most videos…
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Photo backup on iPhone isn’t working - alternating between files
I am on the latest iOS and Dropbox for my iPhone 13. Dropbox 324.2 and iOS 16.4.1 I noticed that it was going forth between 5 and 4 photos left. There is plenty of room in dropbox. Nothing has been uploaded. I followed the instructions mentioned here…
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Can't add dropbox files from my iPad anymore
I have been using Dropbox for years and one of the feature I really like is the ability to import files directly from the Dropbox folder (on my iPad). For example, if a website is asking me for a copy of my passport, I would simply click on the upload, select the dropbox icon, and then choose the file I want to upload. But…
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Default search settings for mobile app.
Currently when searching files on the Dropbox app (iPhone), I must also select a file type. If I don’t, my search returns unfiltered results of every type of file I have stored in my Dropbox account. It hasn’t always been that way. Used to be, Dropbox assumed I was searching for a Word document (as opposed to pdf, jpg,…
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Error (403) when using direct link
Dear Experts, I'd like to get a direct link to my video file (.mp4) that I uploaded to Dropbox to be used with the LINE Application Imagemap launched using JSON code, POSTMAN. The video does not play on LINE, and when I enter the link into my browser, I get the Error (403) message It seems you don't belong here! You should…
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Download files while using the creation date
Hi all, I've recently changed my Android phone, and using the automated procedure I've imported all (most of) data from the older one, but I removed an SD card where there was most of my photos before the process. So I have tranferred only a thousand images. I've tried then to import the "forgotten photos" from my dropbox…
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How does available online diskspace affect syncing?
I've got a free account and I got this silly email from Dropbox saying: Eligibility confirmed: USERNAME, you'll lose access to your files if you don't act soon! Notice: Your files are about to stop syncing, USERNAME There's limited space available in your Dropbox. Even adding just one more file might stop your account from…
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I can't edit offline text files through the Dropbox mobile app on iOS
I swear this used to work some time in the last six years. I just got off a plane and saw it didn’t work. I had an offline .txt file saved in my Dropbox iOS all. It’s a notes file. I added a single line to it and tried to save. And then Dropbox showed me the error: “Couldn't Save File An internet connection is required to…
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My WhatsApp photos/videos aren't added to Dropbox automatically.
Photos and videos sent to me in Whatsapp are automatically appearing in my Gallery (on Huawei P30) but are not then syncing to Dropbox. Not sure how long this has been happening. I'm sure they used to sync along with my other photos and videos but have only just noticed so now am missing lots of photos from friends and…
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Can I delete the photos both from my phone and Dropbox at the same time?
Hi Folks, My Android phone (Google Pixel 7) has Dropbox installed and when I take a photo it automatically uploads to Dropbox (I have a personal Dropbox Plus account). I normally take lots of photos and then delete the ones I don't need/want using my phone. This deletes the photo on the phone but does not delete it in…
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Integration with iOs Files app dropping out
I am running an iPad Pro (3rd generation) with iOs 15.1, but I had the same problem with previous versions of iOs as well. I have two issues. First, I have tried a number of times to add Dropbox folders as "Favourites" in the side bar. It works when I add them, but then later they just disappear. Second, when trying to…
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Restart Camera Uploads from the beginning.
Hello, I’ve been using camera uploads since I got my first iPhone in 2011. Somewhere along the way, the uploads became erratic and I don’t believe they have uploaded everything from 2021-2023 correctly. I don’t want to do it manually, since the naming convention won’t match the one I’ve been using since 2011 (the…
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Information not loading up from my PC to my iPad for a while now. What do I do?
My Information has stopped loading up from my PC to my ipad since May. How do I reinstate this?
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Audio stops when the phone is locked
Hi all, When I listen to audio from dropbox, it stops when I lock the phone or when the phone locks itself. It didn't do about a month ago. Any tips how to solve it? I have android phone.
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Editing PDF'S on a Xiaomi tablet ? Works fine on Windows, Mac, iPad, but not on this Tablet.
Has anyone managed to get the edit a PDF working on a Xiaomi tablet? (I am on MIUI 14.0.4) Editing PDF's from within the dropbox website works fine on Windows, Mac, iPad, using any browser. However on this Xiaomi, I have tried 5 browsers, and none of them will show the "Edit" menu item at the top when the PDF is open. Did…
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Moving a video from Dropbox to an iPhone photo album
The instruction for moving a video to the iPhone camera roll work,s but it only moves the file itself. it is then represented in the Camera roll or iPhone album as a black square (with the length in minutes) and no thumbnail or filename. How can it be moved in such a way that the thumbnail and file name go with the video?
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Camera Uploads keeps uploading images from WhatsApp
Dropbox App version 342.2.4 So I only want to back-up the Camera Roll (DCIM/Camera). But even if I just checkmark Camera Roll and uncheck WhatsApp, WhatsApp images will still manage to get into the Camera Upload. I tried to circumvent this by just Uploading Files directly to the Camera Upload folder (by navigating directly…
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"No Photos Or Videos Found. You must save photos or videos to your library before uploading."
Dropbox has suddenly stopped uploading photos from iPad. "No Photos Or Videos Found. You must save photos or videos to your library before uploading." What library? ipad camera has no library option.
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Problem with gifs that were converted to jpg images
Hello I made a copy of my phone to Dropbox because I no longer had memory, and all the gif files, when uploaded to Dropbox, have become jpg, and I have already deleted all the files from my phone and I cannot recover them. Is there no way to make gif files play as gif? Hola Hice una copia de mi movil a dropbox porque ya no…
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Lost Dropbox on Android phone
Hi I have Dropbox Business on my Desktop. Until this morning I also had it on Android phone. However the phone had not updated (sync) with Desktop and so I removed and re-installed Dropbox on phone. Problem is- it has installed the basic Dropbox, with no visible files, and I do not know how to link it back to the Desktop…
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Sync has stopped working
Hello, I have used Dropbox since about 2016, and have about 250 files created on my PC. Updating files on the PC used to automatically update the files on my mobile phone until I replaced it with a new phone recently. I managed to copy the 250 files (somehow) initially, but they don't ever get updated. Please keep replies…