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File sorting in iOS app. Why are folders first?
When I select "sort by name" in the app, the app sorts by name but separates the folders and other files. It puts all the folders first. Why is it doing this? There's an option to "sort by [file] type", so why is that option encroaching on the name sorting? Is there another setting I don't know about that is causing this…
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Why does DropBox rename photos based on modification date rather than creation date?
Previously, DropBox renamed camera uploads based on the photos creation date (EXIF: Date/Time Original). This makes sense because you want the photos to be name-sorted based on when they were taken. Now DropBox renames camera uploads based on the modification date (EXIT: File/Modification Date/Time). This makes no sense…
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Unable to use Dropbox app on ios. It does not let me use the username (email) and password
Hi, I can use dropbox fine on my iPhone and W11 computer. On my iPad it is a different story. If I open the app it gives you several options for login like Google, Apple and Email/password (regular dropbox login) If I want to use these fields, I cannot fill in anything. Stopping, starting the app an uninstall/install did…
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Dropbox keeps asking me to install Word even though it’s already installed.
All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me to the App Store, where Word has already been installed) or “Not Now”, in which case it just takes me back to the main menu.…
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Files on my Mac DropBox folder, not available in DropBox online
I have searched and not finding a thread that covers this, though I can't be the only one . . . I have a DropBox folder created by the app on my Mac - I have been using this for years - files I add to this on my desktop iMac, or Mac Studio, were always readily available via the DropBo app on my iPhone, or iPad - to be used…
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“make available offline” is slow on iOS app
“make available offline” used to be fast, then came the updates… What happened? Why does it take so long to make a file available offline now? Using dropbox for ios
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I have a problem downloading movie file to my Android
I needed to move a large file (1GB) from Dropbox to my local folder on Android. The file downloaded for a while, then out of the sudden the app disappeared. When I navigated to the file location - there was a local copy, but the size of the file was 0B. Any hints how to fix this? I'm on OnePlus 6T Android, Dropbox Plus…
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Camera uploads only works once and then if the file is deleted, it won't work.
I have the following problem: As soon as I have automatically uploaded pictures with the iPhone app and then deleted them again, these pictures are no longer uploaded again. Not even if I select "all photos" in the camera upload. I suspect that Dropbox stores somewhere which files have already been uploaded... or at least…
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Iphone doesn't sync with computer
I use the free DropBox version to track hobby purchases. I update an Excel file on my PC to indicate the items I have purchased and have DropBox installed on my iPhone and my iPad. I seem to have always had sync issues and have ended up buying items, basing purchase decisions on the DropBox file found on my iPhone, that I…
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Share file to dropbox
When I share file using cellphone to Dropbox from other app, the search bar is gone and I have to open each file to find the file I need. This is really wasting time.
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Will the Camera Uploads feature recognize duplicate photos from multiple devices?
Will camera upload recognize duplicate photos when uploading from iPad and iPhone?
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How to Clear or Remove the Recent file list in mobile apps
I want to clear all the Recent file list, there has no clear function please advise how to clear the list. Thanks & regards Swe Tin
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“Your photo library needs repair try restarting the app”
Why do I ge this error message on the iOS app? I’m using an iPhone 15 pro max and I’m trying to upload raw heic images and converting them to jpeg when I try and upload them I get that error message it’s so annoying. I’ve tried and cleared cache and restarting the app and reinstalling it with no success
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Is it possible to edit .pages & .numbers documents using Dropbox?
I use a Mac & use Pages (not Word) and Numbers (not Excel). I rarely share Dropbox documents, I use Dropbox as a way to access/read documents when I'm not using my Mac; either on my iPad (using Dropbox app) or another computer via the Dropbox website. I would like to be able to edit Pages & Numbers documents using the…
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I update a file using my laptop but the file in the mobile app isn't updated
I am having more problems with Dropbox and after this week of having issues with the app on my windows 10 laptop, I am about fed up with dropbox to the point where I am ready to think about a different cloud service. I compose a word document on my laptop and save it to dropbox. I go to my tablet, access the document and…
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How can I delete photos uploaded by Dropbox?
Dropbox uploaded 26,000 photos from my phone. How do I delete them without deleting all my other drop box items I want to keep ? Have now adjusted the settings. Drop box is full
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I can't connect Dropbox with 1password after uninstalling.
I have been using dropbox and 1password for years . I had to erase my iPhone as I forgot the passcode , when I reinstalled 1password it would n to sync with dropbox anymore , now I have no way of viewing my passwords ? Any ideas how I can view the data on dropbox now ???
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Video files uploaded from iOS mobile app appear as broken .jpg files
Since some time, the Dropbox app saves videos from IOS Gallery as an 'broken'picture, jpg. So uploading pictures works fine, but can't upload video's anymore. Windows: upload result from videos: App:
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Problem with Android app switching between accounts
Hi, I have the android app and my personal (basic) account and work account connected. I've recently noticed that if in the personal account there is no option to switch to the work account. I have to logout of the personal account and then it defaults back to the work account. Then if I want to get back to the personal…
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Notification for file modification in shared folder on the mobile app.
Hello to all, I have a few shared folders and I recently realised that I don't get mobile app notifications when changes are made to the files in the folder, even though I get the desktop notifications... Is there a way to set these notifications on my phone? Than you in advance. Damien
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I can't expand to full screen on iPad to view files.
As of today, for some reason I am struggling to get a full screen on my ipad to view files and foldersd. I used to be able to click off the left hand side search column but now I can’t click it off. Any ideas as to how to do this.
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Syncing from desktop to phone
Hello. I have been using Dropbox for years on my desktop and recently decided to begin using my phone as well. I’ve downloaded the app but it seems not to be the same account as what I have on my desktop. I’m very confused. Please help.
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Sync Desktop and Documents through Dropbox (not backup) Somona
Hi, I'm in the process of making Dropbox work again on Sonoma (Currently running 14.1.2) with DB V.187.4.5691. I had some issues with the Sonoma update that I think I am finally past, but am still dealing with one item. Hopefully the community can help. How do I get my desktop/documents and downloads folders to sync…
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Photos tab in the iOS app does not display .dng ProRAW photos
Hi, On my iPhone 15 Pro I am taking photos in ProRAW format. Photos are saved with extension .dng. I am using the Dropbox app's Camera Upload feature which successfully uploads these ProRAW .dng files to my Camera Uploads folder, but if I tap on the Photos tab in the app, it does not show these photos. Can support for…
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.MP4 DJI Drone Videos Won’t Open
Hi! I’ve got a DJI Drone which a frequently shoot videos with! What I usually do I put them on my tablet, from there I upload them on Dropbox from the gallery and delete them from the device to make more space and keep uploading more videos. However when I try to download one of these videos back on my tablet as .MP4 it’ll…
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Stuck scanning photo library
Dropbox has been stuck “scanning your photo library” the last several times I’ve tried to backup my photos. Has anyone else had this happen to them?
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Good Alternative to iCloud?
Hi, I’m looking to format/erase my iPhone completely, factory restore. I also wanted to do the same for my iCloud. I want to keep some things, but very few. Is Dropbox a good alternative to backup those things (pics, an app or 2, somedocuments… not much space really) and is it easy and accessible on the new phone? Any…
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Data cannot be synced between devices with the Dropbox Passwords app
I installed and connected the Dropbox Passwords app on my Android 13 phone and the Dropbox Passwords Chrome extension on my Windows 10 computer. I then added the new accounts to the Dropbox Passwords extension on my computer successfully. The problem is that I can't find newly added accounts on the Dropbox Passwords app on…
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Markups, typing, and reading progress not persistent when editing a PDF or text file on Android.
This is a bit difficult to describe. Whenever I am editing or viewing or marking up a pdf or text file on Android (Open with... from the Android Dropbox app) my edits and reading progress and bookmarks and highlights are almost always lost. I've tried bunches of text and pdf editors and readers including the DropBox…
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Can't Create A New Folder via Laptop nor iOS device?
So I'm trying to do something so simple and mundane eg. create a new folder, but apparently Dropbox can't do that and refuses to create a new folder and simply states "Can't Create New Folder" (very helpful guys cheers), with no futher instructions. Have tried to do this from my mobile phone and on my laptop, and at my…