Mac

Can't get webform to Support to submit + no Dropbox files will open
Hello - I don't know which topic this should come under so I'm asking here. I cannot get the webform to submit to Support on either of my browsers. I want to ask about files not opening on a new MacBook Pro in any dropbox location. thanks in advance Alexa
"Show in Finder" and "Open in Word" options not showing in Safari OSX for Mac
Hey folks, When viewing dropbox files from the Safari browser (Safari v 13.0) I can no longer see the "Show in Finder" or 'Open in Word" / "Open in Adobe Acrobat" options for files. I also have Chrome installed on my Mac (v77.0.3865.90) and I can confirm that these DO work on Chrome. See pics below. These items used to…
Dropbox sharing not visible on Finder nor the green synced icons on Sonoma for Mac
Help please! I can not for the life of me get the sync icons back, nor the right-click Dropbox options that I used to have last week. I have deleted, re-installed, reset and tried numerous other things. Can I send a log? How do I even do this? Thanks in advance!
Getting rid of "Turn on Accessibility" box from Dropbox
Hi – does anyone know how I can get rid of a Dropbox box that has appeared on my Mac screen and has no red Off button for closing the box? It is a Turn On Accessibility box with a big exclamation mark in a yellow triangle. The options are Learn More, or Not Now, or Turn on Accessibility The Not Now button does not work.…
Couldn't upload. Give Dropbox permission to access this file
Hello- I'm running MacOS 13.0.1 and recently, I have had no luck removing the single badge notification. I have tried everything, reinstalled dropbox several times and now i've removed everything (including hidden files) from the folder I'm syncing and am still receiving the following message regarding a mysterious…
Dropbox Hijacks Camera Mac/OS
Hi. I have a Sony Alpha connected to my Mac using the Imaging Edge Webcam software. It's important for Zoom video to work for me. However, if I have dropbox running I get the error message "Failed to connect to the camera due to conflict with the function of another applications that are running, or the camera's "PC…
Having to first open cloud stored files in finder before attaching or using them.
Hi All, My small company uses Dropbox Business on Macs. In recent times attaching cloud saved files or importing them into software like adobe has become a two-step process. If they have a grey cloud icon we first need to open them in finder so that the icon turns green and only then can we attach them to emails or open in…
Multiple issues controlling sync on Mac OS using File Provider
Hello, I'm currently having multiple issues controlling file sync since switching to the File Provider system on Mac. I'm running Dropbox 186.4.6207 on Mac OS Ventura 13.6. * I don't get the option to not sync certain folders. It used to be that I could right click a folder or file and there would be an option to prevent…
Dropbox Link in Finder Window Sidebar
I experienced the change that moved the Dropbox folder to "Cloud Storage" and the sidebar link from "Favorites" to "Locations" on my MacBook Pro (2019 16", Intel CPU). However, after migrating to a new Apple Silicon MacBook Pro (same OS version - Sonoma) today, my Dropbox folder is still in "Cloud Storage", but the sidebar…
"Make available Offline" does not work over cellular network - Mac
Hello all, I have a problem with Dropbox when I am on the road and over cellular. When I want to download files that are only online by "Make available Offline", nothing happens except that two icons are next to each other. The file is not downloaded but if I double click on the file, the file will be downloaded. When I am…
Removing the Dropbox folder from Cloudstorage
Following a restore from backup (after a ventura update bricked my laptop) I stupidly agreed to move my Dropbox to ~/Library/Cloudstorage/Dropbox. The restore messed up icloud syncing and apple support had me remove dropbox. I've verified that the Dropbox file provider is no longer present, Dropbox not running etc. I can…
MacOS Sonoma 14.1 constant high CPU by process DropboxFileProvider
I'm using the latest version of Dropbox (v186.4.2607) on my MacBook Pro (2,4 GHz 8-Core Intel Core i9) that is running macOS Sonoma 14.1. Lately I've noticed that Dropbox is having a high cpu (150 - 200%) almost all of the time. Dropbox is always syncing although nothing is synced because all is already synced. The menubar…
Dropbox is stuck on a file I deleted
The "syncing" icon has been displayed on my Dropbox icon in my Mac system bar at the top of the screen for over a week now. Curious I looked at what it was trying to sync and it was a random file. I went to Dropbox.com and manually deleted the file (the .pgn file shown below). Now it's still stuck trying to upload the file…
Backblaze not backing up Dropbox folder
I am running Mac Sonoma 14.0. Since the recent Dropbox update that put the Dropbox folder in Library>cloud storage and noted under "locations" in finder sidebar Backblaze no longer backs up my Dropbox folder. This is where I keep all my photography. All was fine til recent Drobox update. Is there any way to fix this…
Syncing multiple hard drives
Hello, I'm going to have to different Mac on two different places and need to synchronise all my datas so when I switch from one computer to another, I can access all my data. The fact is that I have multiple hard drives cause I need lot of space. For each mac, I get 4 disk storage (one SSD inside the mac, and one or two…
Cannot search inside specific folders using Finder on Mac
After upgrading Dropbox on Mac to the latest version (v164.4.4300), I am no longer able to use Finder to search within specific Dropbox folders for content inside the files (pdfs, text documents, etc). Previously, I could use the normal search function in a Finder window to do keyword searched across the content of all…
Can't get 100% offline status of selected files (folders) on Mac Os Ventura
Hello everyone. Al least last 3 months dropbox app won't make 100% offline the files I chosen for. It randomly make them offline and most of the files in selected folders are still online. And of course the files/folders which were not able to make offline still have ZERO size. I tried to select the files/folders and make…
Syncing data stuck for weeks (beta M1)
I use Dropbox on two Mac M1 machines. 459 files do not sync (stuck in this state for >2 weeks). Problem: I don't have access to my recent files. As a small business owner, I can't rely on having access to the data I need if taking my laptop with me. Further, I often get error messages: either a) unable to start dropbox at…
Sync "camera uploads" to mac Photos without creating a copy
Hi, I use Dropbox and not iCloud for storing my photos from my iPhone (Camera uploads) and syncing them to my mac. But handling and viewing photos in Dropbox is ****** (especially since they dropped Carousel), so I would like to be able to view them in macos Photos. But I do not want to copy them into Photos, since I…
Dropbox Vault disappears from finder list after unlocking
Recently, when I unlock my Dropbox Vault folder the folder itself disappears from the finder list after unlocking. I can still see it when I go to Dropbox online, just not on my computer's finder. When it times out, it reappears in the list. I'm using a 2017 MacBook Pro 13" running 10.15 Catalina.
Dropbox No Longer Launches - macOS Monterey 12.6.1
The internal drive which hosts my Dropbox Folder was nearing capacity, so I stopped syncing via the Dropbox menu. I then selected all the folders that I didn't need downloaded to my computer and selected "Make Online Only". After a moment, I was told that the Dropbox Helper application wasn't responding, and to quit and…
Dropbox Memory footprint increased after update on FileProvider API CloudStorage
Hi all, On macOS M1 Max Sonoma 14.1, Dropbox used to take 650 MB in the Activity Monitor. My Dropbox folder is 600 GB and has more than 130k files. Now with the recent update on CloudStorage with the new FileProvider API, Dropbox takes 450 MB and an additional DropboxFileProvider takes 2.2 GB of memory Is that a normal…
Dropbox keeps indexing after installation
Hello, I am using Mac OS Sonoma 14.1. I installed Dropbox app on my completely clean computer, logged in, and chose the folders to sync. Then it kept syncing for a long time with no progress. I supposed it might have been be too many files, so then I chose one folder with 1GB. Nothing changed, the folders don't even show…
Green Check Marks No Longer Appearing in MacOS Ventura Finder
Hi, I am running MacOS 13.1 on a 2021 M1 MacBook Pro. All of a sudden, several days after I updated to the latest OS version, the blue syncing, and green check marks no longer appear in the finder for my Dropbox Files. According to the menubar icon it is still syncing, and in the web version I think my files are still…
Mac Sonoma/conflicted copies and app isn't loading
Not sure if the two are related (Sonoma and the conflicted copies) but I opened my dropbox this morning (after installing Sonoma last night) and all my shared folders had been replaced with conflicted copies. The originals were nowhere to be found. I went to the web version and my MacAir and it showed both copies (original…
Dropbox removed "Save hard drive space automatically"
I thought "smart sync" was so that Dropbox automatically makes files I haven't used in a while online only. I don't see a smart sync option on my M1 Mac (macOS Monterey 12.1), but I have "Make online-only" and "Make available offline" when I right click on a file. But I don't seem to have a smart sync option enabled…
High memory usage on Mac M1
Hi, I've just installed my first M1 iMAC and entered the Dropbox beta program. I need to add that I run an Intel base MB Pro in parallel and I've entered the beta program there as well. So far everything went fine, Dropbox runs Apple nativ and functionality is as expected (well known from the past). Checking memory usage…
Desktop file on Mac not syncing with Dropbox.com. Shows "Waiting to sync"
I have a Mac Powerbook with Ventura on it. And since a recent Dropbox update which placed the Dropbox folder in a different place on the Finder, I have been having erratic problems with files not sycing. I record Zoom sessions and then send the Dropbox link to participants. And in the past year it has worked seamlessly.…

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