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Dropbox Vault disappears from finder list after unlocking

Recently, when I unlock my Dropbox Vault folder the folder itself disappears from the finder list after unlocking. I can still see it when I go to Dropbox online, just not on my computer's finder. When it times out, it reappears in the list.

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I'm using a 2017 MacBook Pro 13" running 10.15 Catalina.

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Accepted answers

Megan

Hi @schroederphoto, thanks for the info!

Could you wait until your app is up to date, then uninstall, and re-install it? Let me know if this changes this behavior you're facing with your Vault.

All comments

Megan

Hi @schroederphoto, I'd be more than happy to help!

Could you let me know the app's current syncing status, along with the version that you have installed on the device?

Keep me posted, and we'll take it from there.

schroederphoto

Syncing Staus: Updating 500 files, 394gb (24hrs)

Version: 161.4.4923

Megan

Hi @schroederphoto, thanks for the info!

Could you wait until your app is up to date, then uninstall, and re-install it? Let me know if this changes this behavior you're facing with your Vault.

wzrdjr

Apparently Dropbox Vault on the Mac desktop is being retired. So will my use of Dropbox. Having to use it on the web or mobile only? I'm out.

Hannah

Hey @wzrdjr, we appreciate your feedback about this.

I'll make sure to pass your comments along to our team.

wzrdjr

Yeah, removing core features is an interesting strategy. But if this happens, I’ll have to move onto a competitor.

gayled31

WTF why are you removing features from the Mac that you support in iOS. That’s just wrong. I been a register Apple Developer for 15 years. What’s wrong with you guys.

Poldino

The vault is (was?) a major Dropbox feature for me .
It is really astonishing to see Dropbox developers forcing customers out: I have been a Dropbox user for well over a decade and it would be an unpleasant hassle to look into alternative solutions, but, unless this is a momentary issue, I will have to do this.

Disappointing, really.

BikerMike

I agree with the previous comments that Vault should be available on the Mac version. It doesn't make sense that we can't use Vault on the desktop and that we have to go to the Dropbox website to use it. Why would you do that for any of the folders, and particularly for Vault. Vault is generally used for personal and sensitive documents, and I would like to have the option of keeping those documents available on my computer.