Couldn't upload. Give Dropbox permission to access this file

Hey @mikemohr, sorry to hear you're having issues with this.

Could you please send us a screenshot of the error you get and the app's status and version as shown in your menu bar at the moment?

This will help us assist further, Mike.

a Screenshot 2022-12-05 at 11.40.31 AM.jpg Screenshot 2022-12-05 at 11.41.39 AM.jpg

here you are- thanks so much!

Have you tried enabling hidden files to show on your computer and try again @mikemohr?

What about searching for this file on dropbox.com?

I have enabled/looked through all hidden files on my local Dropbox folder as well as searching for “localized” on the Dropbox website and found nothing in either event. I’d be happy to try and share my screen if you have ideas.

Are you using Thunderbird as your mail provider by any chance, given the info from this thread?

Have you tried searching for the localized file in Finder directly on your whole machine?

i used thunderbird up until last summer, but no longer use it. i have had no luck searching for the ".localized" file on my machine.

If you're not able to locate it, then it wouldn't be possible to resolve this behavior. Have you enabled hidden files in Finder to try searching for the file that way?

I am having exactly the same issue with a ".localized" file that Dropbox cannot take me to, and that I cannot locate in Finder, even if I enable views of hidden files (with CMD-Shift-.).

Hopefully this can kickstart the troubleshooters into figuring this out. I frankly stopped even trying to use the sync service with my laptop, and have to manually upload files via the web, which is insane, as I’m paying for this service. Would love it if someone would care enough to try and solve this issue.

Hi @AlanBustany, are you using the Dropbox Backup feature, or just using the normal sync service?

Yes, I am using the Backup feature as well.

It's possible that this file is created by an app or service which is syncing via the backup feature. As it begins with a dot, it might appear as a hidden folder on Mac OS devices.

True, but (1) why can the file not be found? (2) does the error cause any problems? (3) can the error be "switched off" or circumvented?

Apart from this annoyance I have found Dropbox features and functionality very good for integrated use of Macs and PCs across multiple sites.

Hey @AlanBustany, sorry to jump in here, but could you clarify what the issue is here?

Is this error just a visual issue or is it affecting your work somehow?

Could you send us a screenshot of the error so that we can have a look too?

Where are the files that are giving you this error coming from?

Hi Walter, sorry for the delay in replying as I have been away for a week. The error does not appear to affect anything much. Screen shot of the error is Screenshot 2023-05-27 at 10.53.59.png

As you can see a backup appears to have worked fine despite the error.

I cannot find the relevant file (.localized) even when looking for hidden files, and I have no idea where it is coming from.

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Hannah

Hey @AlanBustany, sorry to jump in.

Does the "go to file" option in the sync issues tab not work for you?

If you follow the steps below, do they help?

1) Click on the Dropbox icon in your menu bar and then click your profile picture or initials

2 Select 'Preferences'

3) Click on the 'Account' tab

4) Hold down the 'Option/Alt' key

5) Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option' key.

i started up dropbox.app for the first time since disengaging it back when this issue first became unsolvable and low and behold, it synced up just fine, so the issue seems to have resolved itself for me. now attempting to unsubscribe from this post. good luck!

The "go to file" option goes ... nowhere!

The hidden 'Fix Permissions' under the Option key seems to have worked in the short term, I will report back in a week if that fix has worked in the longer term.

Thanks.

Nope, the same old warning resurfaced. It doesn't appear to cause problems, but it sure is annoying and does not reflect well on the product.

Hey @AlanBustany, sorry to hear about this.

Could you send us a screenshot of the warning you get and also clarify the app's version and status as shown in your menu bar at the moment?

Hello there, I'm having the same issue. Could you pls help. Have uninstalled and installed DB. Upgraded to lastest version that supports connecting third-party apps. Have checked for hidden files in DB folder (by opening EACH folder)...no love. Checked DB online with a search for "backup_manifest" file and other file to no avail. Any help is appreciated.

Screenshot 2023-10-21 at 1.53.45 PM.jpg

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Nancy

@Riqiv, can you please follow the steps mentioned in this thread, to fix the permissions of your Dropbox app?

If that doesn’t work either, let me know.

Thank you,

I thing I did the "Fix Permissions" and I JUST DID the "Fix Hardlinks." We'll see if that works!

BTY...I may be doing a Clean Install of my iMac. What need I do with Dropbox before initiating my hard drive???

Thx, Richie

Screenshot 2023-10-24 at 12.28.12 AM.jpg

Problem is still occurring.

Any help would be appreciated 🙂

Megan

Hi @Riqiv, can I send you an email, in order for us to have a closer look into this?

To present this as a solution is ridiculous.

There is NO explanation as to how member mikemohr "disengaged" Dropbox.

Please do better 🙂

Hannah

Hey @Riqiv, apologies for that, I think it was done by mistake, since this is an ongoing thread.

Do you still need assistance with this? Can we send you an email, like Megan suggested?

Of course you can.

Email is: [removed per the Dropbox Community Guidelines]

However, I am going to do a Clean Install of my iMac in a week of so for other reasons.

Is their some kind of "deauthorization" I need to with Dropbox on my computer?

(2nd time asking this question 🙂

Hannah

Thanks, @Riqiv.

If you're going to be doing permanent changes to your computer, I would suggest unlinking your computer from your Dropbox account and relinking it, when everything is finished, to avoid any kind of file loss.

Also, before I send you an email, can you also make sure that you've given Dropbox full disk access?