Error Messages

I was sent ym first dropbox video link in my email. When I click on it it goes to Dropbox and says..." That didn't work for some reason. If it's a fluke refresh the page..." Upon refreshing all it does is repeat this error message. Any smart peeps out there that know what's happening? Thanks for any help you can provide!

Content Unavailable The folder contents could not be displayed because of an unknown error. Try Again

Hello, I have a fairly new laptop that was purchased in March that I use for all my personal and professional work. I started a new gig with a company in June and was given access to their Dropbox account. I've never had an issue accessing any file or making edits however the last two week I'm unable to open any MS office…

I have now had this issue for a couple months. It happens on two accounts. I try to upload a file (plenty storage available) and it fails the upload or I get an internet issue popup. I am not having internet issues with either download or upload speed or other platforms. It gets to the finalizing stage and hangs up there.…

I'm trying to share access of a folder to a specific domain. Tried from different accounts (Business and Personal) and different folders having the same result. I looked through all settings trying to find any option causing the issue but didn't find anything that helps.

Now, before you link me to the dropbox article on that, I have read already read it, but what I wanna know is, where it says : What do I do now? If one of your files is appended with the words (Unicode Encoding Conflict), you can resolve it with either of the following options: Simply leave both files or folders alone, and…

2 months ago I started a project for a client, migrate approx 1tb of data from Dropbox to Sharepoint using the Sharepoint migration tool. I was able to see the clients TEAM folder and scan/migrate the data initially. Now, the client is ready to move forward, I tried to run the same scan and migrate, it is failing. I went…

1) How do I know how much traffic my links are generating. I didn't even know this was a thing, but I have a Dropbox account with 50+ GB of storage and routinely use it to share digital assets with collaborators. In this case I uploaded about 10gb worth of raw footage for a VFX artist to download. I have other people who…

When I try to open text files in dropbox from windows explorer I get "Undefined error" (translated from swedish). The local files with green check mark opens fine. When I select to make file local it opens fine, but this should not be required. What is wrong?

Hi all! I've encountered a problem accesing photos on my account after the storage has been reduced to 9 GB (Having almost 18GB of data already uploaded). Some of the photos and videos are absolutely fine, but starting with a point in time, most of the files looks to be present with the right filename and extension, but…

 Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message. "sign-in failed. Unknown error, please contact Dropbox customer support" I tried changing my password via my laptop then…

I saw the post about "make online only" for Mac, but I'm on a PC and have the same issue. When I right click on a file, I do not see an option for make online only. I'm using a new PC and thought when I downloaded the dropbox app I said that I wanted online access only. Do I need to uninstall and re-install, or is there…

I have tried paying for my account with multiple credit cards, only to be refused each time. Then, when I tried incognito in Chrome, the new message was I had tried too many times so I should go to dropbox.com/support. Given the less than obvious path to direct support, can anyone suggest what to do next? I normally pay…

I put a pdf file in the public folder in Dropbox, copied the link and send it as a SMS message using a phone with Android 11. When I and also the recipient who is using Android 9 open the link it looks like a PDF viewer is trying to open the file but it only shows a brief message saying: (Cannot display PDF "name of file"…

Hi, I have a bunch of missing folders within sub-folders and I think the route cause is a main folder that says (shared folder conflict) after the name of the folder. Pretty sure it wasn't there before. It doesn't seem to be a syncing issue, and not a storage space issue. Anyone have experience in this and how I can…

I have a Notebooks app on iPhone and MacBook which saves text files as .html. The files are stored on Dropbox. I have just noticed that around ten of my files which have been created in the last 10 months are now showing as zero bytes. When I try to open the file via the dropbox website it gives an error message (see…

Hi I was invited to join a new group and a common folder has been shared for editing with me. But when I login with my existing Dropbox account connected to the same mail address as I received the shared folder invite, I can't access the shared folder when clicking the "Add to Dropbox" button, I get a message that I "You…

Hello 1st time here I've having a serious issue in Mac with dropbox. I use Mac to edit DICOM files. For each exam I have 1000+ files. So the zero files are driving me nuts, because may 3rd party software gives me error messages (zero bytes) and I can't open the exam. Opening each one of the 1000+ files that are needed for…

After installing the new macOS Monterey I am getting the below error Couldn't start Dropbox This is usually because of a permissions error. Storing your home folder on a network share can also cause an error. For more information, click the help button below. I tried to remove dropbox using instructions on the website and…

Migrated data from my old Macbook Pro (Intel chip) to a new one (M2 chip). Dropbox was the only program that did not migrate. The dropbox name appears in Finder but with no files. The dropbox icon on my menu bar is gone. When I try to download the dropbox installer for the icon a message appears that the installer…

Trying to download some files to an external drive and the process begins but does not complete. I'm receiving the following error messages: "File wasn't available on site" "Site wasn't available" Thanks in advance for any insight.

I installed dropbox on the steam deck (arch linux) from discover but now it is perpetually stuck on 'starting' but never opens. dropbox.dist folder is shows a locked icon so it may be not accessing the right folders it needs to on app start up? I tried changing permissions but still no dice, just stuck on opening and never…

I have a free account. I want to share a link to a folder. Dropbox allows me to create the share link. When I send the link to a friend, he gets the message You don't have access You can ask the person who shared the link to invite you directly. Does the other person need to have a dropbox account? I simply want to share…

Since updating to latest Window 11 (version: 22H2, OS build: 25227.1000), Dropbox icon at Taskbar cannot click. I tried unstall & re-install the desktop app but it still cannot click. Show as below screenshot.

I cannot add a new member of staff to dropbox. No problem with our company credit card. I put in new users email like I have done with other staff but keeps coming up error. Can someone please help me with advice

Hello, I received an email from Dropbox to upgrade my account with a 25% discount. It's December 1st, and the offer ends December 2nd. When I click on it, it tells me it's no longer available. Is the offer still on the table? Thank you.

Windows 7; 600 GB free HD space; 4 GB RAM; Dropbox Plus (paid one year), currently using <30 GB. I have tried repeatedly to upload an MP4 Audio file (a video recorded on my camera). It tells me it will take about 40 minutes (it's 942,000 KB, and my available upload speed is only 1 mbps), but it fails every time, and…

I purchased Dropbox Back up – it will not copy my document folder! it come up with a message about and error with Creative cloud. Not a good start.

I cannot view size of my Vault, as calculate size doesn't seem to be an option for it when displaying "All Files", and I only get the following when trying to calculate any folder sizes within the Vault (the folder in the example is not large at all).

Having problems lately with importing images via Insert > Images > Upload. Can you please take a look, our team and external parties having trouble with this error. Luckily dragging an image works atm (or via Insert via UR as well), but feels buggy. Thank you! - Luc