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Cannot connect to Dropbox during desktop installation
Hello, I'm running a PC with windows 8.1. Dropbox has been running fine for years Today I had to uninstall dropbox and when I tried to reinstall it, (after cleaning up de leftovers). I got stuck on a pretty blue logo going around after logging in while the greyed-out Dropbox icon in the taskbar reads "waiting to be linked…
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"Go to file" link in sync issue dialog doesn't work
(Win10) I've been having this issue for a month. It pops up every day. I don't see any problem with the filename, it doesn't contain any special characters, and I don't know which file it's talking about. When I click "Go to file" nothing happens. When I try to search the filename on dropbox.com, I got multiple results,…
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Server or network failed or the format is not supported error when viewing a video
I have been trying to view a video that was uploaded here but I keep getting the error message "The media could not be loaded, either because the server or network failed or because the format is not supported." I then tried to download the video (using chrome) and it failed, saying that there was a server problem. I have…
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Dropbox says I'm offline when I'm online
When trying to view my files I receive the message that they cannot be viewed because I am off line. I am online logged into my account. Also the help chat does not work. Any help out there? Thanks
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Dropbox will NOT accept my email address.
I have a Samsung Galaxy Note 1.0 (2014) and want to log into an already existing Dropbox account which I can access from my desktop or phone, BUT....on my Galaxy Note it always shows an error at the top: Please enter a valid email address. I have entered it dozens of times. It doesn't change. I tried disable Dropbox,…
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When opened document, the message "[Document Name] is not available" appears.
Hello, I was unable to open a document in Dropbox's file explorer. Microsoft Office displays the error message "[Document Name] is not available." I attempted to update Dropbox and double-checked the settings. I discovered that when the documents are set to be available only online, they cannot be accessed. When I set it…
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multiple-accounts: rename Basefolder
I have a private and a business Dropboxaccount linked to each other, since this I have %USERPROFILE%\Dropbox (Privat)\ %USERPROFILE%\Dropbox (MIT)\ if you only have one account it is simply %USERPROFILE%\Dropbox\ as you can imagine spaces in folder-names breaks many things and makes terminal-usage inconvenient. Therefore I…
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"You can't copy the item because its name is too" when copying a folder on my Mac.
Hi, I have a Dropbox account with 2TB of which 6% is full right now. I am trying to copy a folder that only has a couple of GBs and I am getting this error message. What is wrong with the filename "IMG_4474.JPG"? I have copied folders with these type of filenames before and it worked perfectly. I am on a Macbook Pro with…
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.pdf files are supported but something went wrong.
got the following error ".pdf files are supported but something went wrong."
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Something wrong on our end-Drop box not working
I can not get into Drop Box and neither can my co worker. Is all of Drop Box down?
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I removed members but folder is still shown as shared. Why?
I have removed all the members from a folder which was shared before. Even after removing all the members the folder still is treated as a shared folder. The share folder icon is still there. If I want to share a parent it gives an error message : This folder can only be shared as a link because it contains a shared…
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Downloading and opening Scrivener files backed up to DropBox
I write almost exclusively in Scrivener and have been using DropBox to back up my files for years. Knowing it was in synch, I assumed this was fine when I dropped off my laptop at the Mac store to have it repaired. Today I signed onto DB to download my backup so I could work on it while the other computer was away, but the…
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directory name is invalid
Hi all, please help. I moved my Dropbox folder and now when I try to open a file from File Explorer it says 'directory name is invalid'. Using Windows 10. Can anyone let me know how to rectify? Many thanks James
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dropbox requires nautilus to be restarted to function properly
Error messgage "dropbox requires nautilus to be restarted to function properly" So i restart nautilus. Same popup again. And again and again and again and again.
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Trouble moving m4a files to other folders.
Hello! I've been dealing with this issue for some time where if someone uploads an m4a file to a folder (in my case they are given a request link), I cannot move it to another folder to organize it. I routinely get the error message "Couldn't move 1 item to [insert name]" and I cannot for the life of me find a solution. It…
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The desktop app won't run, Failed to create keystore regkey
Installed DropBox on a clean Windows 10 computer. At one point, was running OK on Admin Account. Will fail to autorun on standard user account (I had an issue with MS creating a NEW account when I wanted local ... I followed How to run an advanced reinstall of Dropbox | Dropbox Help and it still failed bn.BUILD_KEY:…
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Uploading error
Hi Trying to transfer some of my Dropbox files by email via My Airbridge, which is a fairly regular event with never any problems.....Until today, did the usual procedure and the message comes back "UPLOAD ERROR connection error !" Any thoughts on a solution folks... I would certainly welcome them. Thanks Doug44
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can't open a dropbox link
I received an email with the following link: https://www.dropbox.com/sh/23315lmnhjsa1yu/AABDJVQ3OItMbL8_ozkyqfyUa?dl=0 The link can’t be opened and a message appeared ”That didn’t work for some reason’’. I clicked refresh for the page , signed out of dropbox and clicked the link many times then tried copy & paste for the…
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Can't link Engine DJ to Dropbox as I'm getting an error
Hi, i'm trying to link my engine DJ to dropbox but keep getting "dropbox error" no local source device drive available to sync date to. Please select a drive to use dropbox?
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Your account can't be updated to leave the shared workspace.
Your account can't be updated to leave the shared workspace. To continue syncing your Dropbox account, close the following files or folders:
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Cannot "Save to Dropbox"
I have been having this issue where I cannot press the blue button "Save to Dropbox" as usual. There is a notice saying "There was a problem completing this request". I tried to change the password and tried a different browser, an incognito one,... none of them helps. Also, my account still has data space. Can anyone help…
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Dropbox app on Android crashes, can't log on again, tried everything
is there an issue with the latest vesion? cant sign in, reset password, tried different versions on android (I save them) none work, I log in and it messages me that theres a problem. it sends a message to my email "did you try to log on, was it you" I say yes. retry.. same problem
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Dropbox error: "Can’t upload empty folder." -- Unable to upload photos for a key shared folder
Hi Community! Need your help. I'm trying to upload 7 pics for an interview and for the first time seeing this message, but only 3 made it and when individually trying the rest, I'm getting the following error: "Can’t upload empty folder." -- I've tried goggling and not sure why this is coming up. Can anyone help? Thank you…
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Recent files in Dropbox Capture
Hello Dropbox team 👋, I noticed today that I'm not able to open recent files on capture.dropbox.com. It stucked in loading like this. Are there som problems with Capture or it can be something on my side? I tried different browsers, but nothing worked.
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Old Computer , New Syncing Issues
Hello. I have an old desktop PC that was using Dropbox and syncing. I had to store that computer for a long period of time and I migrated to using a laptop exclusively with the same Dropbox account. During that storage time, I had moved numerous files and folders and reorganized my Dropbox accounts. Now that I am ready to…
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"Couldn't start Dropbox" error after Windows 11 install
After upgrading to windows 11, I cannot start Dropbox. "Couldn't start Dropbox" is the error. I have checked Security software to make sure it is not blocking it (no sign that it is), reinstalled Dropbox, and rebooted several times. Nothing has cleared the error. I can get to Dropbox via the browser. bn.BUILD_KEY: Dropbox…
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“Couldn’t Load File” error on ALL saved audio files
All of my saved audio files (multiple formats over 4-5 years) are giving me the above error with a cartoon picture of a cat. Issue just started today, as I had no issues accessing these files yesterday evening. Please help!
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Excel for web file won't open
Hello! I'm using Google Chrome for Windows to open a MS Excel file using "excel for web" via the dropbox.com page. When I click through to the "excel for web" option, a "dead" paper icon (reminds me of old-school Mac icon) appears, and the file doesn't open... This file opens normally on other computers at my business.…
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I get error message "Couldn't load file"
I am trying to upload a file to DropBox from my iPhone. I get an error message "Couldn't load file, try again later". Two hours later, same thing. Have good cellular and WiFi connection, phone is fully charged, I have plenty of space on my Dropbox account, etc. Originally was trying to upload large video file, but get same…
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full list: "Unable to upload one or more files...not supported by Dropbox and cannot be uploaded"
hello, I'm trying to upload a directory to dropbox via the web ui on a desktop. I get the following pop-up: How do I see the full list of files that will be excluded? "Learn more" opens a page with no useful info and skip these files simply starts the transfer. Presumably many system files are being ignored, but I would…