Error Messages

I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it gives the option to choose Invoice or Receipt. If I click on Invoice it just loads another Billings page in another tab exactly…

Hello--I have a chronic problem with my file folders: frequently get 'Can't save here choose another location'. I use my employer's MS Office 365 account, and sync Dropbox to Windows Explorer, and use Explorer for my file management. The 'Can't save' message seems to appear when I am using many subfolders...if I go back…

Dropbox suddenly won't connect on my Mac (running the latest iOS). I get an error message saying it's a connection issue. "Couldn't start Dropbox. This is usually because of a permissions error. Storing your home folder on a network share can also cause an error." I've tried every solution I've seen. Dropbox has Full Disk…

Hello, I have the task of creating the accounts of my workplace staff, it only allowed me to create 5 accounts (I need to create approximately 44 accounts). 24 hours have passed and it still won't let me create more, the message that comes out is "Too many attempts, try again later"

Hi, we are attempting to change our "work email" in our settings, when we get the verification email through, we click the link to verify and get an Error 500.

This thread already starts to address the issue, but it never reports if a solution was found or implemented: https://www.dropboxforum.com/t5/Create-upload-and-share/Dropbox-asks-if-I-want-to-remove-a-document-right-after-I-save/td-p/388342/page/6 I am having the same issue. In my case, it seems to be related to firefox…

Recently merged filed from old computer to new computer. Downloaded DropBox to new computer and when attempting to setup automatic backup for new device, the following error message is received...

It seems that l can not copy any links to my files. If l try it, l get a message "Couldn't copy the link. You don't have permission to create a link to this content" This behavior last more than 24 hours . Any ideas?

Hi I've uploaded a .mp4 to a folder in my Dropbox, copied the link and made sure that viewing rights were public, pasted the link in a new browser tab, changed "dl=0" to "raw=1" and since then, the video didn't load anymore.…

Unable to upload files from computer to dropbox and keep getting message: The following files are not supported by Dropbox and cannot be uploaded: .DS_Store, .DS_Store, .DS_Store and 12 more

I try to set a file as ignored for sync. The problem is the file does not have an extension. When I try Set-Content -Path 'C:\Users\yourname\Dropbox(Personal)\YourFileName' -Stream com.dropbox.ignored -Value 1 I'll get an error: Set-Content : Could not open the alternate data stream 'com.dropbox.ignored' of the file…

Hi! Since a few days back, I get an error message when uploading a PDF. It says there might me an issue with the name. But it still happens even with the simplest of names. Tried to log out/in, reinstall the app, reboot the iPhone etc. but no luck. All help is appreciated!

I can easily upload images directly from my iPhone to Dropbox but when I try to upload video I can’t. I get a message the files will upload in the background but then never do! I'm on my home wifi and dropbox permissions are activated and also the iphone location is on.. this is super frustated I have lost two hours trying…

Good afternoon! Many members of our team have recently started getting 404 error messages when we try and open documents in Dropbox desktop. We have started using Google docs and we weren't sure if that was affecting anything but the documents we are trying to open exist in the files so we aren't sure why it's happening.…

Hi all, My recipients keep getting error 404 can't find file. I've tested myself in private window and getting the same problem. It works when I'm signed in. I've checked the link and it's current. I've checked settings and it's set to anyone with link can edit. Appreciate your help.

Hi, I want to ask why can not access this link: https://www.dropbox.com/sh/23315lmnhjsa1yu/AABDJVQ3OItMbL8_ozkyqfyUa?dl=0 thanks

I tried to log into my account , but cannot log in, there is an error message as below : Can you please help me solve that problem ? Two-step verification text message couldn't be sent. <a href="/help/364">Help</a> Thank you in advance Thanh

I can't share folders, "You don’t have permission to create a link to this folder" keeps popping up. I waited a few days, still have the same problem, i ask for help

I Share links roughly Once a month, rarely more, but have done so for about a year or so now and have never had an issue. This week the link I sent out came back with an issue. When I retried it, the recipients are saying it still isn't working. Unfortunately, I can't see what's not working, but I need this to be rectified…

I am trying to exclude a file from syncing following the instructions here: https://help.dropbox.com/sync/ignored-files using the PowerShell command: Set-Content -Path 'Set-Content -Path 'D:\Dropbox\x\x\x\x\options.ini' -Stream com.dropbox.ignored -Value 1' -Stream com.dropbox.ignored -Value 1 However, I get a PowerShell…

I provide support for some end users, recently I have received reports from a few of my users that they are having trouble opening google document files in dropbox. The specific symptoms are as follows: - the user attempts to open a google document stored in dropbox, either through dropbox directly or through a link in an…

Hi, I have my dropbox linked to my laptop's desktop so I can easily access it; after the latest macOS update I am getting a pop up message that says a copy will be made when I make any edits. This would have been fine if it was once off, but its making copies every time. Please find attached screenshots. Any advice to…

I have all of my Dropbox files on an external drive. I am upgrading to a new computer, but I don't want to download all of my Dropbox content from the cloud - I just want Dropbox to recognize the external drive as the location of the files on the new computer. I have tried this in the past and have never been able to…

Hi Support, With dropbox client v163.4.5456 on Windows 11 22H2 (OS Build 22621.963), I still have the Unspecified Error, while opening a Online only .txt in the Windows 11 File Explporer. (In Windows 10 (21h2 & 22H2), the .txt automatically download, when I open the .txt file). Can this please be fixed? I can only open…

I am asked daily to authenticate using my password to allow Dropbox access to ~/Library/CloudStorage/Dropbox. Running MacOS 13.1 Get Info for ~/Library/CloudStorage/Dropbox shows "everyone" has custom access, and I have Read&Write. [Mac-Studio:~] toby% ls -ld ~/Library/CloudStorage/Dropbox drwx------@ 24 toby wheel 768 Jan…

Hi, I'm having trouble opening a file in excel online. When attempting to open the document, I receive a notice that says that the file is currently open in google sheets so I can only view in excel online - not edit. The file is actually not open in google sheets, I mistakenly clicked sheets instead of excel when trying…

Hello DropBox, Currently receiving Error (5XX). How long does it generally take to resolve this? Thank you! 

I just upgraded my Mac Studio to OS 13.2 Ventura (from Monterey). I had logged on as a local administrator to do this. Upon logging out as the local admin and logging back in as the user, I received a pop-up error message that states ""Dropbox.app" is damaged and can't be opened." Upon clicking the info icon on that error…

Hello, Got a very big issue sinces few days and can't find any solution; Dropbox sync go really crazy so if an expert can help, it will be more than welcome ( English or French); I explain in details ans step by step : Windows 10 OS / Dropbox Plus account 1/ Installation of a new SSD Nvme 980 Pro 2T + update of the last…

I'm using regular Dropbox plan which is free. Previously i can share Dropbox link multiple times but from the past 2 month, I couldnt create the link and everytime i click the copy link button, it says “Unable to generate link Something went wrong, and we weren't able to create a shared link.” Can someone explain to me?