Error Messages

I have a Mac. I went to use Dropbox to upload some files. I got a message saying I needed to update. I followed all the prompts that popped up and ended up with Dropbox copying or moving my desktop and other files until it was full. When I try to use Finder to access my Desktop is says, "Desktop" can't be opened because…

When I try to download my photos it comes up with “File not found” It does this on my iPhone and desktop, I’ve re-installed the app a couple of times, I’ve upgraded my account. Any help would be greatly appreciated as I’m getting really frustrated now!

How come I cannot access to view content of file in my local dropbox in my old harddisk after I change to need PC with additional of hard disk which is from the old PC. I have installed the app to my desktop and I uninstalled the next day. however, all my doc and downloads and other files all went into the Dropbox folder…

I got google drive installed normally as drive G: One of the folders in google drive is set to be offline (instead of streaming/online only). Then I got Dropbox installed as will in F:\Dropbox When I trie to copy one of my google sheet files: G:\My Drive\test.gsheet into F:\Dropbox I receive the following error: Whats this…

Some of my photos would never sync up properly or I could never open them because DropBox would not for some reason download them properly and would always be stuck in "syncing" with no progress. I uninstalled and reinstalled DropBox on my desktop and now it tries to resync the entire library. About half way through, it…

Have been using Dropbox on Windows PC and Android cell phone for many years for the same files. Recently attempted to access two Word documents from Dropbox on cell phone, which I have been accessing for many years. Received a message on cell phone, "unsupported file type". However, I have no trouble accessing these two…

Hello. When setting up a Dropbox file request, there is an issue today with setting the deadline. When clicking to set the Deadline date the website will not allow a calendar to come up or for the user to enter a date. See image below. After clicking, text appears overlapping like a compatibility issue but that attempted…

Hi. I've just upgraded my Mac to MacOS Monterey and received the warning below. Apple recommends that I contact Dropbox about this, and though I am a paying customer, the only support mechanism that I can see is a relatively naïve Chatbot that could not parse my questions. Hopefully the community (and Dropbox staff who…

Hi everyone, I'm a Win10 user running Dropbox v159.4.5870 on a business account with about 10 other users, all of which do not share the issues I have. I also share a Dropbox account with one person and they don't have any of the issues listed below: I've been having issues with Dropbox for months causing it to get stuck…

Since a a week or so I can't view my folders on Dropbox anymore in the web browser. I can log on to my Dropbox fine but as soon as I try to enter any folder I get (in German): "irgendetwas ist hier bei uns schief gelaufen" "beim Ausführen ihrer Anforderung ist ein Fehler aufgetreten" Like this the Dropbox is unusable. What…

I cannot open files within one of my folders on my desktop app. I get the error message "There was an error opening this file. Access denied." I am able to open the files in this folder on the web or on my home laptop, but not at my work PC. My boss is also having the same issue. I checked the number of pathways thinking…

Help! I took our 26 year old wedding tape and went to Walgreens to get it in electronic format. They sent to me via email to see it on DropBox. The video was accessible, and I was able to view it at the beginning. However, I erroneously changed it to a new file name with extension .mrw. Now, I cannot view the video -…

Hi All, I’m trying to save direct to Dropbox from email from iPhone and getting the following error “Unexpected error: we encountered an error and could use your help. Please contact support and tell us what you were doing when this error occurred.” Any help much appreciated

The windows app for s-mode does not work anymore. It freeze during the log in process. An app upgrade gone wrong?

Hello, I recently purchased a MacBook Air with its system "MacOS Monterey 12.1". I tried to install the application Dropbox but every time I tried, my computer doesn't want to install it : the download starts but after a few minutes, it stops and states "The download couldn't be completed". I searched on the Dropbox…

Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking verify it goes blank then reopens reCAPTCHA as though clicking login again so unable to get past this step, any help would be…

Hello I have installed dropbox on Ubuntu 22.04. Since a few days it complains that I need to update it. It is version 149.4.4568 I have downloaded the deb on https://www.dropbox.com/install-linux and did run that installer. Problems still exists. How can I solve this? Thank you

I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?

I am using a macbook air m1 running monterey 12.6. I had previously successfully installed dropbox with no issues, then dropbox stopped working because I changed the name of my home folder + user account in macOS. Dropbox still has full access to all folders, full accessbility, etc. This is NOT an issue of dropbox not…

In https://www.dropbox.com/de/install-linux there’s a link to a python script: https://www.dropbox.com/download?dl=packages/dropbox.py But this link is a 404. Where can I find this file?

I recently moved the location of my Dropbox to D drive since the latest update automatically changed the default location of dropbox to C drive which had insufficient space. It did not work after doing that and showed me an error when i tried opening any files. After moving & fully syncing the files to my D Drive I try to…

This is timing out: https://www.dropbox.com/download?plat=lnx.x86 I see these errors when I go to https://www.dropbox.com/download 404 Not Found: /bfs/bwi/custom/shared/dbx-releng/dbx-releng/client/dropbox-None-159.4.5870.tar.gzrpc error: code = NotFound source = bfs/ffs/ffs.FFS/Stat desc = file does not exist:…

Hello, Since the latest Dropbox update (from when I was prompted to take a tour), my syncing icons have changed disappeared and replaced with white Xs on the files. I'm led to believe this is something to do with Windows, but why has it started happening now? How do I fix it? Dropbox is running fine and the make…

I can't register a new account. Server shows "too many attempts" error. I can log in with an existing account, but i need to create a new one with work email. How can I solve the problem?

Hi, I am trying to backup my windows 11 desktop to dropbox. The dropbox folder on this machine is on an external drive as the Surface go 2 I have bought max's out at 250gb. When i attempt to setup backing up the desktop to the dropbox folder i am told both the dropbox folder and the desktop need to be on the same drive and…

I can't synchronize my pocket app... Error 400

Greetings, I do not see this specific issue addressed in other posts. I am trying to move my Dropbox from my extremely full C drive to another internal drive with plenty of room. When I follow the steps, a box pops up and says "Backup not supported on different drive. Disable PC backups before moving folder." Then, when I…

I sent an attachment last year and am trying to print it now but it states “This link has expired”, as the sender how can I reactivate or extend the expiration date as I do not show anything in the shared link. I just created the account today to fix it using the same email it was sent from and I do not see it. Help!!

I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..." It started about two weeks ago (and around the same time as two other unsolved posts on the forum). Two days ago I formatted my computer and reinstalled programs. This morning I opened the computer…

I am writing an application that monitor the file events for the team; we have a team namespace and I am using the Refresh Team Token for the API in Java. The information I get from the event in the Event Log for a file event is not enough for my use. It does not have the File Hash Content, file size most of the time is…