Error Messages

Move dropbox folder back to original location
My dropbox folder got moved to a different location, and I want to move it back to where it was. When I try to do that, it complains that there is already a dropbox folder there and refuses to use that folder. I could rename or delete that folder, but that would require a full sync, which I would prefer not to do. Any…
Can't link an app to Dropbox as it has been 'frozen pending review'
Hello everyone! I am trying to grant an app access to my dropbox account but i keep on getting this error "This app is unable to link additional users because it has been frozen pending review" Any help please?
Can't play mov. file after downloading from Dropbox
I am attempting to download a video file shared to me on dropbox, its in mov. format. However when it finished downloading, i can't open the file. I'm using Chrome . My macbook pro displays The document “video.mov” could not be opened. The file isn’t compatible with QuickTime Player. The video is playable within the…
Cannot access password protected file
I have an Excel file that is password protected. When I log in to the account from the computer and try to open the file, I click on it but there is no option or access to type the password to open the file. This only happens on the account from the computer and not on the account from the mobile phone (where I have the…
Videos don't play in Vault on mobile app
I have a few mp4 videos in my vault that will not play. I get the following error: "Couldn't connect to Dropbox. Please check your internet connection and try again." However, if I copy one of the same videos to a folder outside of the vault, it plays just fine. This is on the latest Android mobile app on a Pixel 4 XL. I…
I can no longer overwrite a file - same exact name - but keep the same link!
This just suddenly started in the last couple of days, after working for years. I'm having an issue where a new link is generated for an updated version of the same file with the same name in the same location. I'm replacing the file locally on my Mac and it's being uploaded by the Dropbox app. The replaced file makes the…
Not getting Password reset email link
Hi all, I did not manage to receive Reset Email from no-reply@dropbox.com. Already check the spam folder and Global whitelist no-reply@dropbox.com. After several tried to login with incorrect password, my account is blocked. When I try to Reset my password again, @ https://www.dropbox.com/forgot? I got this error: Too many…
"No such file or directory" error?
My associate shared a folder filled with CR2 (camera RAW) files with me. I've added the folder to my Dropbox account, and downloaded to my computer. The folder downloads successfully as a zip file, but when I attempt to open I get an "Unable to expand. Error 2: No such file or directory" error. I can see the files in my…
There was an error downloading your file
Hey there. Never experienced this issue before, but can't seem to download individual files within folders and get that error message. Can download the folder containing the files though.
How do I fix a 'Word cannot open the document: user does not have access privileges' error?
I have been using dropbox to store and access microsoft documents on my mac for months but out of nowhere this morning when I clicked to open a document I was told 'Word cannot open the document: user does not have access privileges'. I created the document so I don't see why there would be an issue. Does anyone have…
Error Connection Timed out
All the Windows PCs on my network this morning, regardless of version of Windows receive an ERR_CONNECTION_TIMED_OUT when trying to access www.dropbox.com. The OSX machines are fine. All receive IP (Address, DNS) info from DHCP server, all use same firewall that has no rules blocking outbound connections. I tried using…
Dropbox asks if I want to remove a document right after I save it
For the last couple of days, whenever I have saved a Photoshop or an Illustrator document to Dropbox, I have received a pop-up message right afterwards that says: "Remove "name of document" from your Dropbox account and all devices? If you move this file to $Deleted, it won't be available in Dropbox or on any devices." I…
Something Went Wrong - Error after new install
Hi There, We are running Skype for Business and we are getting an error where the application opens and displays "Something Went wrong". This happens on the latest version, verions 31.x.x.x.x and an older version.
Linux Dropbox: fatal python exception
Hi everybody, I am new to linux, taking over responsibilty due to a colleague leaving and im very lost. Yesterday, I checked the drobox status on the terminal and it was stuck on dropbox upgrading. I restarted it and now I'm getting the following error with a load of other text: ImportError: libatomic.so.1: cannot open…
Exporting to Instagram problem
I use dropbox to move pictures from my mac to my iphone, and then export them to instagram. Recently, however, when I go to export from my phone, I get a message that dropbox is linking the file and then it posts directly on instagram, instead of letting instagram open the picture. It doesn't let me crop or edit in…
Cannot save edits to text files on Android
Need some help. When I open a text file on my Android phone and edit it using the Dropbox text editor, I can't save the changes. I just get a message that says, "Unable to save file." Also, the open file's name in the top bar shows something different than the actual file name. Now, I was able to create and save a brand…
Unable to save to Dropbox Folder: No Permission
1) When i am trying to save my file (any file) it opens Save as Dialog. 2) And when I try to save it into the dropbox folder, it states "You don't have permission to save in this location. Contact the administrator to obtain permission" I didn't have this problem two days ago, and I did not make any changes to my dropbox…
Cannot sing-in to Dropbox app on iPhone (Error 500)
Hello I'm using dropbox for several years and I really love that. Much appreciate for this EXCELLENT app. However, unfortunately, it is a while I cant sign-in the dropbox app on iPhone. Recently I moved to a new iPhone, installed a fresh copy, and tried to sign-in. It shows "Sign-in Failed, The operation couldn't complete.…
File of all types cannot open on iPad or IPhone but will on PC
In the last week, I have been unable to open files of any kind on my iPad or iPhone, when I was able to do so previously. They will open on my PC! The only thing that seems to have changed is an updated iOS on my phone
Dropbox desktop app won't load anymore on Windows 10
My desk top Windows 10 Dropbox app worked okay until 10 July. It is version 100.4.409. It now says it won' t load because it needs a QT plug in. I have tried uninstalling the app but it won't uninstall. I tried reinstalling the app but that didn't work and I get the message "the installer encountered error message 2. Does…
I'm unable to upload files through a web browser as I'm getting an error. Can you help?
Hello, I have been trying to upload files to the dropbox since this morning, but the procedure is not successful; the system talks about "connection problems", but obviously the connection is there (otherwise I couldn't even access dropobx!). It's not even a space issue, because my dropbox is almost empty. What can I do?…
".jpg files are supported but something went wrong."
Two years ago I uploaded my entire engagement photo album to Dropbox. Today, when I tried to view the photos, I get an error message for each image: ".jpg files are supported but something went wrong." I tried this on my phone and got the same message. I have been unable to access the photos for 2 days. Please help! Does…
HELP HELP PLEASEEEE !Voice recorder cant connect with dropbox to save my file :(
Hello, I can't find the ap to add in at the aplications options at dropbox.... plus I have (attached pictures) those messages when trying. I really need to have that audio file I recorded in Voice recorder app, ald the only sharing option is DRopbox and it doesn't work...any suggestions?? thanks a lot in advance!!
I keep getting an error when I try to open a word document - Additional permissions are required...
I keep getting the message to Grant File Access, followed by another message in chich additional permissionas are required. reading another post on the subject, restarting the computer does fix it. but this is happening on a daily basis. This is a mac running Mojave 10.14.4 (18E226). I can't seem to find what the pattern…
The Requested Operation Couldn’t Be Completed error - Dragging & Dropping into Files app on iPad
Dragging and dropping error using the stock files app on iPad OS (13 latest) with the latest version of Dropbox installed. Each time I try to drag and drop a file using the files app I'm greeted with an error message: The requested operation couldn't be completed because the feature is not supported. Any ideas to fix it?…
Desktop app on Windows keeps asking to make changes to the hard drive
Drop box running smoothly for the last few months. This last week numerous issues. 1st the icon app in the tray stopped working. If I click on it I get the standard Windows 10 messages which basically says do you want this app to make changes on your hard drive"? I say yes and nothing. Still no app. The small icon that…
No Internet connection error after app reinstall - Mac OS Mojave 10.14.6
After the desktop app just said "Connecting," constantly (and showing that it was not linked to a Dropbox account), I uninstalled it and re-installed it. I did it several times, but was never given the option to log in. It just kept saying "Connecting." I followed instructions in other posts on how to delete the…
Is there a way to save a video from Dropbox to my iPhone's camera roll?
Hi, i'd like to save a video from the dropbox app to my camera roll from my iphone x. These videos were made with an old camera, i saved them on a sd card and uploaded it to my dropbox. Now i want to save them on my iphone via the dropbox app. The preview in the app works very well, i can watch the video even when i change…
There was an internal Dropbox error, but we can still help you use Rewind
Getting an error when attempting to use Rewind (at any folder level): There was an internal Dropbox error, but we can still help you use Rewind. Contact Support. I've been hit by the "Maze" Ransomware and was hoping I could use Dropbox to go back to before the infection.
Android App: Cannot Connect To Dropbox. Make sure you're online, or try again later.
Hi everyone, Does anyone know how to resolve this? When I try to open the "File" tab on my android phone it says: "Cannot Connect To Dropbox. Make sure you're online, or try again later." yet when I click on home, it shows all my latest files. I just can't get to my folders and it is driving me bonkers! I cannot upload to…

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