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Having problems with Word/Excel files Save As PDF uploading into Dropbox
Hi, I have regularly created word and excel files on my iPad, saved them in Dropbox. I’ve then used the Export facility in Word and Excel to save them as PDF on the same Dropbox folder. Last time I successful did this was 5 days ago. Today I tried and I am receiving an Upload Pending error in Word and Excel. In Dropbox, it…
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RANSOMWARE CORUPTED MY FILES
Hi DropBox team... I recently suffered a ransomware attack that ends up corrupting my computer and dropbox files. I formatted my pc and really lost a lot of files and dear pictures of mine, Now, my dropbox files were corrupted too, how can I get them cleaned from this **bleep** (.plam) extension that was added to all files…
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Time machine Unable to backup .dropbox
I am using Time machine to backup my MacBook Pro. Time Machine reports on every backup cycle, that it cannot complete the backup due to it being unable to backup a particular file. The file is: .dropbox/events/store. I cannot find this file anywhere. It is not hidden. I have tried to include it in the list of files to NOT…
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Dropbox ignoring proxy settings
Dropbox for WIndows, version 129.4.3571. My system, being a work laptop, has a proxy configured. With the proxy configured, I could not link the dropbox windows app to my dropbox account. When I clicked "Sign in" the dialog box would open, but it remained empty -- not asking for my dropbox credentials. I disabled proxy…
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Internal Server Error (status code 500)
Hi, I use GoodSync for sync my archive and I have a one folder with four 2 GB files. Very often I received an error "Internal Server Error (status code 500)". As my point of view this is not a very big size of file. How can this problem be solved? Thanks in advance!
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Unable to upload .mov videos
Trying to upload big mov files to Dropbox Professional account but error messages tells me that these files are not taken by Dropbox and cannot be transfered...anybody knows what to do?
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"Grant Access" on an Apple Mac.
Hi - hope someone can help me. I have been a user of dropbox for years and find it very useful. Installed and all good on my MacBook Air but when I try and open a file directly from finder on my MacBook I get: So I click "Grant Access" but then the file won't open and I get this error: Can anyone help or explain what I am…
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Save to Dropbox from Notes app in iOS fails
Hello, If I use the Notes app in iOS to scan a document, and then I use the share option to Save to Dropbox, I get the error "An unknown error occured. Sorry, an error occurred. Please try again later." Other apps can share to Dropbox, it seems that only the Notes app can't.. This happens on an iPhone 11 Pro Max and an…
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Can't open file
Hi Dropbox Community, I am getting a weird message whenever I try to open the Excel file thru the Dropbox App on my Android ... It says *Can't open file We couldn't apply organizational policies due to Intune error* Would you please help me on this? Regards, Haseeb
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Smart Sync is experiencing an issue
I am having an ongoing issue with Smart Sync. MacBook Pro 2017- OSX 10.13.6 Drop box 58.4.92 DropBox app is giving me this error. "Smart Sync is experiencing an issue. To open online-only files, right-click and choose SmartSync and then local." I have to manually right click, sync to local, and then open files (does not…
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Dropbox error - couldn't start Dropbox on Ubuntu
Couldn't start Dropbox. error after fresh install of Ubuntu 18.04
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Cannot Open Excel file and file size is 0 bytes
I have a file in my dropbox but i cannot open it. I use to access that almost every month from PC and andriod but today it is giving me error and I notice the file size is also 0 byte.... Need support to recover.
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Can't start Dropbox
I'm getting an error message that Dropbox can't start on my Mac (running macOS Monterey). I tried an advanced reinstall of Dropbox to no avail. Here's the error text. Any help would be so appreciated! bn.BUILD_KEY: Dropboxbn.VERSION: 136.4.4345bn.constants.WINDOWS_SHELL_EXT_VERSION: 51bn.is_frozen: Truemachine_id:…
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Can't log in to Dropbox in the Android app
Hi, I have Dropbox both on my PC and my Android phone - everything works great. Files are syncing and logon works fine. Last week I got a new phone, and now I can't login to the android app anymore - I just get an error message "Wrong email or password". I have tried: - Change password. I logged in to dropbox via my pc,…
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Unable to open the app on Mac OS Monterey
Hi, can't open the app. The info below: bn.BUILD_KEY: Dropbox bn.VERSION: 135.4.4221 bn.constants.WINDOWS_SHELL_EXT_VERSION: 51 bn.is_frozen: True machine_id: 5be6e088-cdcf-566c-bc84-bd579911b737 pid: 13229 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20,…
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Configure trusted client user-agents: Windows Installer user-agent download blocked by Dropbox
Hi, Is there any setting in dropbox where I could configure the trusted client user agents? It seems dropbox web server filters the file download requests depending on the client's user-agent. For instance if I try to download a dropbox file (configured to be shared with anyone with the link) from a web browser, then the…
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blocked on Firefox 98
I am on Linux 64-bit, running Ubuntu 20.04 with Firefox 98. The issue I'm seeing is that all attempts to log in to Dropbox.com result in this message: Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. To resolve this issue, please update any anti-virus or ad-blocking software…
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Microsoft Access Database
My business partner is able to view and manipulate data within a MS Access Database and I am not able to. Below is a screenshot of what I see (I can't even view a sample). Any and all suggestions to be able to functionally use MS Access within Dropbox would be very appreciated. Thanks in advance to the community.
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Excel file downloaded from Dropbox does not open
I have recently started experiencing the following (on a Windows 10 Enterprise, Version 20H2 and OS build 19042.1526 machine). When I download an Excel file from Dropbox and want to open it locally (MS Office365 Excel app in Windows 10), I first started receiving the error message that the file cannot open in protected…
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A problem occurred while processing this request
Hello, Every time I open a web page from a smartphone or pc to log into Dropbox, I get the message "A problem occurred while processing this request" after entering my login. I cleaned the browser cache, changed browser,... but the error persists. I still receive my double auth code. And can log in to Dropbox. Do you know…
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WeVideo app does not work! I cannot download my video files! What can I do to get them?
I received an email saying "Your team’s folders have been converted to shared folders, and all Pullen groups have been deleted. Your account has been converted to a personal Dropbox plan." Now, I just want to download my files, but the WeVideo app does not work! I cannot download my video files! It just says "Oops...…
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permissions error
iMac 2017 MacOS Monterey 12.0.1 Dropbox was working great until a few days after installing Monterey 12.0.1 The Dropbox app will no longer load on my menu bar. After it tries I get a pop up " Couldn't start Dropbox. This is usually because of permissions error. Storing your home folder on a network share can also cause an…
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jpg files that I'm being told are corrupted. I don't think so as these are all on a new hard drive
I see that there are other people with the same problem. FYI, I have malwarebytes and Avast security software on my computer and there are no issues being found. Here's a description of what is happening. I have the same problem. most if not all of my jpg photos on dropbox on my pc will not open. They have an x on each of…
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Dropbox will not sync with Parrot Teleprompter app
Unable to connect Parrot Teleprompter iPad app to Dropbox. Was able to log on Dropbox from Safari, although a brief error message appears just before loading the files/folders view. "There was a problem completing this request." However Dropbox does load. When signing in through Parrot the same message appears, then loads…
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Unable to add comments to Google Docs
While working on Google Doc files that I created within Dropbox, I am unable to successfully utilize the "add comments" feature. I am able to insert a comment and type information into the comment box, however when I click the "save" button, I receive the following error message: After clicking the "Reload" button, the…
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Dropbox transfer - can't send to email address
Hello, Using Dropbox Transfer on Desktop APP I am trying to send some files from my PC directly to different email addresses. Unfortunately it does not recognize email address I enter. I tried several different. I can send my sharing a link manually, but this is not what I want. Check photo.
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Trying to download a zip file from the web, but the server disconnects. What can I do?
I am trying to download a 6gig zip file over a connection speed of 1Mb/s, which is pretty slow, but from what I have been doing has been consistent. When I get to about 4.1Gb downloaded the dropbox server disconnects and I get the following message "curl: (18) transfer closed with outstanding read data remaining". I have…
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My MP3 files are not playable any more
I have been storing shared MP3 files on my Android's Dropbox for years but very recently none of them will play. I am redirected to open them with Zoom, which fails. When I delete Zoom a message says that I have no means of opening MP3. Help please!
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Windows 10: renamed user folder (added "_"; now Dropbox only starts when run as Administrator
I renamed my Windows 10 Home account by replacing a space ("AJ Ho") with an underscore ("AJ_Ho"), and now the Dropbox desktop program only starts up when I select the "Run as Administrator" option on my local account. How can I get Dropbox to start up normally? Uninstalling and reinstalling the Dropbox program doesn't fix…
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Help! "Couldn't start Dropbox" error (Mac & Big Sur)
Dropbox won't start on my MacBook Air (13" 2018), with Big Sur 11.3.1. Have uninstalled dropbox and reinstalled. Same error Uninstalled again, advanced re-install. Same error AFAIK, vanilla install, with dropbox folder in default location. Used to work, but stopped when rebooted laptop after 11.3.1 upgrade Help! Error…