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Your account can't be updated to leave the shared workspace.
Your account can't be updated to leave the shared workspace. To continue syncing your Dropbox account, close the following files or folders:
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Cannot "Save to Dropbox"
I have been having this issue where I cannot press the blue button "Save to Dropbox" as usual. There is a notice saying "There was a problem completing this request". I tried to change the password and tried a different browser, an incognito one,... none of them helps. Also, my account still has data space. Can anyone help…
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Dropbox app on Android crashes, can't log on again, tried everything
is there an issue with the latest vesion? cant sign in, reset password, tried different versions on android (I save them) none work, I log in and it messages me that theres a problem. it sends a message to my email "did you try to log on, was it you" I say yes. retry.. same problem
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Dropbox error: "Can’t upload empty folder." -- Unable to upload photos for a key shared folder
Hi Community! Need your help. I'm trying to upload 7 pics for an interview and for the first time seeing this message, but only 3 made it and when individually trying the rest, I'm getting the following error: "Can’t upload empty folder." -- I've tried goggling and not sure why this is coming up. Can anyone help? Thank you…
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Recent files in Dropbox Capture
Hello Dropbox team 👋, I noticed today that I'm not able to open recent files on capture.dropbox.com. It stucked in loading like this. Are there som problems with Capture or it can be something on my side? I tried different browsers, but nothing worked.
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Old Computer , New Syncing Issues
Hello. I have an old desktop PC that was using Dropbox and syncing. I had to store that computer for a long period of time and I migrated to using a laptop exclusively with the same Dropbox account. During that storage time, I had moved numerous files and folders and reorganized my Dropbox accounts. Now that I am ready to…
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"Couldn't start Dropbox" error after Windows 11 install
After upgrading to windows 11, I cannot start Dropbox. "Couldn't start Dropbox" is the error. I have checked Security software to make sure it is not blocking it (no sign that it is), reinstalled Dropbox, and rebooted several times. Nothing has cleared the error. I can get to Dropbox via the browser. bn.BUILD_KEY: Dropbox…
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“Couldn’t Load File” error on ALL saved audio files
All of my saved audio files (multiple formats over 4-5 years) are giving me the above error with a cartoon picture of a cat. Issue just started today, as I had no issues accessing these files yesterday evening. Please help!
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Excel for web file won't open
Hello! I'm using Google Chrome for Windows to open a MS Excel file using "excel for web" via the dropbox.com page. When I click through to the "excel for web" option, a "dead" paper icon (reminds me of old-school Mac icon) appears, and the file doesn't open... This file opens normally on other computers at my business.…
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I get error message "Couldn't load file"
I am trying to upload a file to DropBox from my iPhone. I get an error message "Couldn't load file, try again later". Two hours later, same thing. Have good cellular and WiFi connection, phone is fully charged, I have plenty of space on my Dropbox account, etc. Originally was trying to upload large video file, but get same…
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full list: "Unable to upload one or more files...not supported by Dropbox and cannot be uploaded"
hello, I'm trying to upload a directory to dropbox via the web ui on a desktop. I get the following pop-up: How do I see the full list of files that will be excluded? "Learn more" opens a page with no useful info and skip these files simply starts the transfer. Presumably many system files are being ignored, but I would…
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Having problems with Word/Excel files Save As PDF uploading into Dropbox
Hi, I have regularly created word and excel files on my iPad, saved them in Dropbox. I’ve then used the Export facility in Word and Excel to save them as PDF on the same Dropbox folder. Last time I successful did this was 5 days ago. Today I tried and I am receiving an Upload Pending error in Word and Excel. In Dropbox, it…
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RANSOMWARE CORUPTED MY FILES
Hi DropBox team... I recently suffered a ransomware attack that ends up corrupting my computer and dropbox files. I formatted my pc and really lost a lot of files and dear pictures of mine, Now, my dropbox files were corrupted too, how can I get them cleaned from this **bleep** (.plam) extension that was added to all files…
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Time machine Unable to backup .dropbox
I am using Time machine to backup my MacBook Pro. Time Machine reports on every backup cycle, that it cannot complete the backup due to it being unable to backup a particular file. The file is: .dropbox/events/store. I cannot find this file anywhere. It is not hidden. I have tried to include it in the list of files to NOT…
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Dropbox ignoring proxy settings
Dropbox for WIndows, version 129.4.3571. My system, being a work laptop, has a proxy configured. With the proxy configured, I could not link the dropbox windows app to my dropbox account. When I clicked "Sign in" the dialog box would open, but it remained empty -- not asking for my dropbox credentials. I disabled proxy…
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Internal Server Error (status code 500)
Hi, I use GoodSync for sync my archive and I have a one folder with four 2 GB files. Very often I received an error "Internal Server Error (status code 500)". As my point of view this is not a very ****** size of file. How can this problem be solved? Thanks in advance!
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Unable to upload .mov videos
Trying to upload ****** mov files to Dropbox Professional account but error messages tells me that these files are not taken by Dropbox and cannot be transfered...anybody knows what to do?
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"Grant Access" on an Apple Mac.
Hi - hope someone can help me. I have been a user of dropbox for years and find it very useful. Installed and all good on my MacBook Air but when I try and open a file directly from finder on my MacBook I get: So I click "Grant Access" but then the file won't open and I get this error: Can anyone help or explain what I am…
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Save to Dropbox from Notes app in iOS fails
Hello, If I use the Notes app in iOS to scan a document, and then I use the share option to Save to Dropbox, I get the error "An unknown error occured. Sorry, an error occurred. Please try again later." Other apps can share to Dropbox, it seems that only the Notes app can't.. This happens on an iPhone 11 Pro Max and an…
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Can't open file
Hi Dropbox Community, I am getting a weird message whenever I try to open the Excel file thru the Dropbox App on my Android ... It says *Can't open file We couldn't apply organizational policies due to Intune error* Would you please help me on this? Regards, Haseeb
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Smart Sync is experiencing an issue
I am having an ongoing issue with Smart Sync. MacBook Pro 2017- OSX 10.13.6 Drop box 58.4.92 DropBox app is giving me this error. "Smart Sync is experiencing an issue. To open online-only files, right-click and choose SmartSync and then local." I have to manually right click, sync to local, and then open files (does not…
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Dropbox error - couldn't start Dropbox on Ubuntu
Couldn't start Dropbox. error after fresh install of Ubuntu 18.04
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Cannot Open Excel file and file size is 0 bytes
I have a file in my dropbox but i cannot open it. I use to access that almost every month from PC and andriod but today it is giving me error and I notice the file size is also 0 byte.... Need support to recover.
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Can't start Dropbox
I'm getting an error message that Dropbox can't start on my Mac (running macOS Monterey). I tried an advanced reinstall of Dropbox to no avail. Here's the error text. Any help would be so appreciated! bn.BUILD_KEY: Dropboxbn.VERSION: 136.4.4345bn.constants.WINDOWS_SHELL_EXT_VERSION: 51bn.is_frozen: Truemachine_id:…
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Can't log in to Dropbox in the Android app
Hi, I have Dropbox both on my PC and my Android phone - everything works great. Files are syncing and logon works fine. Last week I got a new phone, and now I can't login to the android app anymore - I just get an error message "Wrong email or password". I have tried: - Change password. I logged in to dropbox via my pc,…
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Unable to open the app on Mac OS Monterey
Hi, can't open the app. The info below: bn.BUILD_KEY: Dropbox bn.VERSION: 135.4.4221 bn.constants.WINDOWS_SHELL_EXT_VERSION: 51 bn.is_frozen: True machine_id: 5be6e088-cdcf-566c-bc84-bd579911b737 pid: 13229 ppid: 1 uid: 501 user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20,…
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Configure trusted client user-agents: Windows Installer user-agent download blocked by Dropbox
Hi, Is there any setting in dropbox where I could configure the trusted client user agents? It seems dropbox web server filters the file download requests depending on the client's user-agent. For instance if I try to download a dropbox file (configured to be shared with anyone with the link) from a web browser, then the…
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blocked on Firefox 98
I am on Linux 64-bit, running Ubuntu 20.04 with Firefox 98. The issue I'm seeing is that all attempts to log in to Dropbox.com result in this message: Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication. To resolve this issue, please update any anti-virus or ad-blocking software…
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Microsoft Access Database
My business partner is able to view and manipulate data within a MS Access Database and I am not able to. Below is a screenshot of what I see (I can't even view a sample). Any and all suggestions to be able to functionally use MS Access within Dropbox would be very appreciated. Thanks in advance to the community.
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Excel file downloaded from Dropbox does not open
I have recently started experiencing the following (on a Windows 10 Enterprise, Version 20H2 and OS build 19042.1526 machine). When I download an Excel file from Dropbox and want to open it locally (MS Office365 Excel app in Windows 10), I first started receiving the error message that the file cannot open in protected…