Error Messages

I can't synchronize my pocket app... Error 400
I can't synchronize my pocket app... Error 400
I am trying to delete an empty Folder and can't find three dots
I am unable to delete an empty folder within my dropbox. I have tried instructions from YouTube and your community with poor results. There are no three little dots to the right of the folder to select delete.
Problem moving Dropbox folder to another internal or external drive on my computer
Greetings, I do not see this specific issue addressed in other posts. I am trying to move my Dropbox from my extremely full C drive to another internal drive with plenty of room. When I follow the steps, a box pops up and says "Backup not supported on different drive. Disable PC backups before moving folder." Then, when I…
Expired link
I sent an attachment last year and am trying to print it now but it states “This link has expired”, as the sender how can I reactivate or extend the expiration date as I do not show anything in the shared link. I just created the account today to fix it using the same email it was sent from and I do not see it. Help!!
Dropbox App unexpectedly quit on Windows 10
I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..." It started about two weeks ago (and around the same time as two other unsolved posts on the forum). Two days ago I formatted my computer and reinstalled programs. This morning I opened the computer…
How can I get the file metadata from the file ID of a shared file in the team Namespace.
I am writing an application that monitor the file events for the team; we have a team namespace and I am using the Refresh Team Token for the API in Java. The information I get from the event in the Event Log for a file event is not enough for my use. It does not have the File Hash Content, file size most of the time is…
Desktop app cannot login to Dropbox
After I reinstalled Windows, the desktop version dropbox cannot login, I am sure the password is correct since I can login from Chrome, it keeps saying that login too many attemps and ask me to try after few minutes.. But a
Removing member from folder problem
Hi all, I’m trying to remove a member from a sensitive folder who has left the organisation. However when I try to remove them I get a message saying - ‘Member Still Has Access. The member has still got access through a parent folder’ Any ideas how we get around this please?
Ubuntu 22.04 Dropbox Trayicon changes to 3 dots
Ubuntu 22.04 clean install... At start the dropbox trayicon is displaying correctly. After a lockscreen and returning to the desktop the trayicon changes to 3 dots. from the terminal: dropbox status: up to date
Error Messages: lost connection - Uploading Files
Hello, recently, I have been unable to upload small PPTX files that are well below the size limit to our web-based corporate (business) Dropbox account. The message is that it's a "lost connection". However, my Internet is working fine. I have checked my modem settings, Internet settings, Dropbox settings, and everything…
Permissions Error when trying to remove my access from a shared folder I don't own
My basic account has a permissions error. I need someone from Dropbox to look at the backend of the account. Is there any employees of Dropbox that monitors this forum? Failing that, is there a way to contact Dropbox without buying a contract? Otherwise, maybe just deleting and recreating my account might be the way…
Excel worksheet with a link
Someone shared an excel worksheet with a link. When I click on it there's a message telling me it didn't work. Could anyone help me?
Dropbox website can’t be reached
Hello! Recently, I have difficulties with using the Dropbox on my PC. It reports: This site can’t be reached www.dropbox.com took too long to respond. ERR_CONNECTION_TIMED_OUT On other devices, for example mobile phone, I still can use it. It seems something blocking the access to Dropbox on my network using PC. How to fix…
Cannot connect to Dropbox during desktop installation
Hello, I'm running a PC with windows 8.1. Dropbox has been running fine for years Today I had to uninstall dropbox and when I tried to reinstall it, (after cleaning up de leftovers). I got stuck on a pretty blue logo going around after logging in while the greyed-out Dropbox icon in the taskbar reads "waiting to be linked…
"Go to file" link in sync issue dialog doesn't work
(Win10) I've been having this issue for a month. It pops up every day. I don't see any problem with the filename, it doesn't contain any special characters, and I don't know which file it's talking about. When I click "Go to file" nothing happens. When I try to search the filename on dropbox.com, I got multiple results,…
Server or network failed or the format is not supported error when viewing a video
I have been trying to view a video that was uploaded here but I keep getting the error message "The media could not be loaded, either because the server or network failed or because the format is not supported." I then tried to download the video (using chrome) and it failed, saying that there was a server problem. I have…
Dropbox says I'm offline when I'm online
When trying to view my files I receive the message that they cannot be viewed because I am off line. I am online logged into my account. Also the help chat does not work. Any help out there? Thanks
Dropbox will NOT accept my email address.
I have a Samsung Galaxy Note 1.0 (2014) and want to log into an already existing Dropbox account which I can access from my desktop or phone, BUT....on my Galaxy Note it always shows an error at the top: Please enter a valid email address. I have entered it dozens of times. It doesn't change. I tried disable Dropbox,…
When opened document, the message "[Document Name] is not available" appears.
Hello, I was unable to open a document in Dropbox's file explorer. Microsoft Office displays the error message "[Document Name] is not available." I attempted to update Dropbox and double-checked the settings. I discovered that when the documents are set to be available only online, they cannot be accessed. When I set it…
Why am I getting errors about my Dropbox account being full, when it's not?
I am a free account user with just the basic 2 GB of space. My computer shows I have 715MB and my dropbox app also confirms I have 1.8GB unused space. So why am I getting messages saying my Dropbox is full and will no longer sync files? I also have 250GB spare capacity on my computer's hard drive.
Multiple Dropbox accounts: rename the Dropbox folder
I have a private and a business Dropboxaccount linked to each other, since this I have %USERPROFILE%\Dropbox (Privat)\ %USERPROFILE%\Dropbox (MIT)\ if you only have one account it is simply %USERPROFILE%\Dropbox\ as you can imagine spaces in folder-names breaks many things and makes terminal-usage inconvenient. Therefore I…
"You can't copy the item because its name is too" when copying a folder on my Mac.
Hi, I have a Dropbox account with 2TB of which 6% is full right now. I am trying to copy a folder that only has a couple of GBs and I am getting this error message. What is wrong with the filename "IMG_4474.JPG"? I have copied folders with these type of filenames before and it worked perfectly. I am on a Macbook Pro with…
.pdf files are supported but something went wrong.
got the following error ".pdf files are supported but something went wrong."
Something wrong on our end-Drop box not working
I can not get into Drop Box and neither can my co worker. Is all of Drop Box down?
I removed members but folder is still shown as shared. Why?
I have removed all the members from a folder which was shared before. Even after removing all the members the folder still is treated as a shared folder. The share folder icon is still there. If I want to share a parent it gives an error message : This folder can only be shared as a link because it contains a shared…
Downloading and opening Scrivener files backed up to DropBox
I write almost exclusively in Scrivener and have been using DropBox to back up my files for years. Knowing it was in synch, I assumed this was fine when I dropped off my laptop at the Mac store to have it repaired. Today I signed onto DB to download my backup so I could work on it while the other computer was away, but the…
directory name is invalid
Hi all, please help. I moved my Dropbox folder and now when I try to open a file from File Explorer it says 'directory name is invalid'. Using Windows 10. Can anyone let me know how to rectify? Many thanks James
dropbox requires nautilus to be restarted to function properly
Error messgage "dropbox requires nautilus to be restarted to function properly" So i restart nautilus. Same popup again. And again and again and again and again.
Trouble moving m4a files to other folders.
Hello! I've been dealing with this issue for some time where if someone uploads an m4a file to a folder (in my case they are given a request link), I cannot move it to another folder to organize it. I routinely get the error message "Couldn't move 1 item to [insert name]" and I cannot for the life of me find a solution. It…
The desktop app won't run, Failed to create keystore regkey
Installed DropBox on a clean Windows 10 computer. At one point, was running OK on Admin Account. Will fail to autorun on standard user account (I had an issue with MS creating a NEW account when I wanted local ... I followed How to run an advanced reinstall of Dropbox | Dropbox Help and it still failed bn.BUILD_KEY:…

Error Messages

Discussion List