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Dropbox needs to change permissions for the folder - but that folder doesn't exist anymore
The problem is that I installed Dropbox on a new computer with my my account name set to kenpimentel1 (I already had a kenpimentel, so MacOS forced me to setup a new account when I migrated). I then went and deleted my original user account and renamed my home account folder. Now, no matter how many times I try to purge…
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Zip Folder will not preview any images
Hi, I have jpeg images in a zip folder, which I was able to access before... the zip file is from 2014, but i never had any issues. Now when I try to open the zip file to preview the images, I get an error message saying "something went wrong and we cannot preview the files". I am not able to extract the files either. Can…
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Dropbox Update installation failed with error 0x800b010e
I'm receiving the following error when attempting to install dropbox: "Dropbox Update installation failed with error 0x800b010e". I'm running Windows 10. I have also attempted the offline installer with no success. The only antivirus and firewall running are Windows Defender. I have restarted the computer a few times, no…
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Excel and Word file corrupted in Dropbox
I have the same problem as many others who have posted here. I tried the help tips on Microsoft site you suggested with the link, but it did not fix the problem. After reading other posts, I did find that I could open the corrupted Dropbox files with Word and Excel that is installed on my iPhone 12, but they are still…
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Error message: "You are not logged in and changes cannot be saved." But.... I am logged in!
I'm using a Dropbox Paper document that was shared with me by someone else. Several weeks ago, I opened up this document and was able to edit it no problem. But today, I'm getting the error messsage "You are not logged in and changes cannot be saved." This is not true, however. I am logged in. I double-checked I was logged…
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Upload error messages
DropBox will not upload numerous files. I have tried using Firefox, Google Chrome, MS Edge, I have cleared cache, I have tried to upload in Incognito mode. Still, numerous files will not upload. The error messages vary - some have said "file is empty" when it is just a standard .pdf, sometimes the message states that the…
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Couldn't Copy Link Error
When I right click on a saved jpg in my Dropbox Folder in Windows Explorer and select "Copy Dropbox Link" I get an error message saying" Couldn't Cop Link - You don't have permission to create a link to this content". I have been doing this successfully everyday for the last 10 months or more. Why is this now all of a…
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Windows defender picks up a warning from .dropboxcache - what is that?
My Windows defender has been going off lately after spotting what it thinks is a Hacking tool: "HackTool:Win64/ProductKey.G!MSR" and it's always in my .dropbox cache\new_files. It's happening every day. Has anyone else had this happen? Do I *actually* have a virus? or is Windows Defender finding a false positive? Thanks…
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Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'. I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting…
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couldn't save content Please check your internet connection and refresh the page
Online ANYWHERE and I get the following error when trying to share from Safari is iOS10 "couldn't save content Please check your internet connection and refresh the page" This hapens on any network. iPad V5 32gb with AT@T
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directory name is invalid
I recently moved the location of my Dropbox. It is on the same drive only instead of the default path I move it to the root of the drive. Now my shortcuts on my desktop do not work. I get the error "directory name is invalid". If I look at the properties it shows the shortcut is trying to open from the old path which is…
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Dropbox downloads are saying download failed.
I am not technical. If I click it, it is supposed to work. Anyway, these are links to dropbox files from book authors and other people are downloading them just fine. I checked and I am nowhere close to having a full drop box. Basically, I click the link. It takes me to the dropbox file. I click the download arrow on the…
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Dropbox.com not accessible via desktop, throwing weird error
Hello, I am receiving error: NET::ERR_CERT_AUTHORITY_INVALID Here's what I can tell you: I am an expat living in Indonesia. I know there are some govt blocks but Dropbox is not one of them and I can still access it on my phone no problem, just not my PC. I can use a VPN and get past govt blocks, but still not able to…
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Windows 10 - Dropbox stopped working a few days ago; won't reinstall - errors in DBGCORE.DLL
Installed Dropbox on Windows 10 Pro about a month ago, and it was working fine until a few days ago. Dropbox stopped working (no Icon in tool tray; update service and normal service both stopped). If i tried running from the start menu nothing appears to happen (no crashes or anything of interested in the Windows event…
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Headless install on Debian: libglapi.so.0: cannot open shared object file
I tried this on support, but didn't get a useful reply, so I hope someone here knows the answer. On a Linux Debian 10 ("buster") headless server, I tried to follow the instructions at https://www.dropbox.com/install-linux for "Dropbox Headless Install via command line": cd ~ && wget -O -…
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The following files are not supported by Dropbox and cannot be uploaded: .DS_Store
I just upgraded to pro and was so excited to start dumping my files but was immediately met with an error: The following files are not supported by Dropbox and cannot be uploaded: .DS_Store Some are psd files but none of them have that file name. I'm a designer/photographer so want to have access to all my effects, fonts…
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Word Online keep saying that it cannot "save automatically"
When I try editting a .docx file with Word Online, the message "Couldn't save automatically..." keeps appearing and all my progress gets lost. Is there any way to solve this problem?
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Dropbox on debian server does not start
On a Debian server I created the user named UserDB, with its credentials. In its Home Folder (/srv/dev-disk/Home/UserDB) I installed Dropbox as in the official guide. I also saved the dropbox.py file in the ~/Dropbox folder. Now, if I connect via SSH with this user, I enter in the ~/Dropbox folder and launch dropbox.py I…
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Cannot access shared files
Please, what could be the likely reason for this message. That didn't work for some reason If it's a fluke, it might work if you refresh the page. You can also ask us for help. Hope, someone explain this to me and what to do. NB: the above message pops up anytime i click on a link to a file sent to me. Thank you.
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Disabled link
I shared a link with myself and saved it to my phone a quiiiite a while ago but I went back to click on it just now and it says the link is disabled. There’s no trace of this video being in my Dropbox and I’m really confused. I don’t think I deleted it but I’m getting really concerned because it holds some sentimental…
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Direct download issues in Dropbox
Hello, I've received a rather large zip-file to download via Dropbox (4.6 GB). I'm on a Mac. Both Safari and Chrome is tested. Same result. The download goes just fine until the file is almost totally downloaded. After a certain point I get an error message: The network connection was lost. I've restarted the machine, I've…
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1 item couldn’t be permanently deleted
Hello, I am trying to permanently delete all the folders/files in my account so I can free up space to upload new content. Unfortunately, whenever I have tried I receive the same message from DropBox: 1 item couldn’t be permanently deleted Not permanently deleted What can you do Ask the owner to help permanently delete…
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Error String: PermissionError: [WinError 5] Access is denied: 'C:\\Users\\username'
Hello, I am getting this error message upon trying to start dropbox on a users computer. The user's username changed and the dropbox installation is pointing to the old username. Dropbox was not installed previous to the username change. This is on a Windows 10 Computer. Any help is appreciated.
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"debug.log" file was created automatically
Hi everyone! I have a problem with my dropbox wed folder. Recently I saw sometimes file "Debug.log" on my desktop, and when I deleted him, he returns. I was contacted Windows support and were not found any problem on the system. Today I found- when I open any file from Dropbox folder could, the "debug.log" file was created…
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Help! Unable to connect to Upstart: Failed to conenct to socket/com/ubuntu/upstart
Hi there, Dropbox seemed to have stopped working. So I went onto the terminal to restart it. When I tried to restart it I got this message: Unable to connect to Upstart: Failed to conenct to socket/com/ubuntu/upstart I am very new to working with Linux etc so would be very grateful for your help. Kind regards, Ross
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I got an error "Sign in failed" when I tried logging in to my mobile
"Sign-in failed. Unknown error, please contact Dropbox customer support" HI there I cannot sign into Dropbox on my android S6, I keep getting above error. I have no issue when I try to sign into Dropbox from the Google chrome on my laptop its just on my phone. I have reset my password and also removed the dropbox app and…
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dropbox couldn't find any new photos or videos on iphone
I have Dropbox installed on my computer, and when I plug in my phone I get the message, "dropbox couldn't find any new photos or videos on iphone" when in fact there are lots of new images and videos for Dropbox to add to my Camera Upload folder. The problem started about two months ago and was on and off, but for the past…
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Google Takeout .zip is invalid
Hi, I used Google Takeout to try to get all my photos off of Google. Ended up with 10 .zip files in Dropbox. I downloaded those .zip files to an external hard drive. However, when I go to open the .zip files, I receive the error message: "The Compressed (zipped) Folder 'E:\Google Takeout Backup.zip................' is…
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Dropbox for iOS giving “No internet connection” error message
Hi, I'm running the latest version of the Dropbox iOS on my iPad with iOS 11.4.1 My iPad is connected to the internet and I have zero problems with other apps. However the Dropbox app tell me I have "“No internet connection” and that “Syncing will resume when you’re back online”. Very frustrating. I have tried deleting the…
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Dropbox Update constantly asking for hard disk permission every 30-60 minutes in windows 10
This is not really an error message, but I couldn't think of a better category for this issue. Within the last few days, dropbox has been acting strangely. I have been getting permission pop-ups every 30-60 minutes from "Dropbox Update" asking for permission to access files on my hard disk. Regardless of clicking yes or…