Error Messages

Dropbox Desktop App Sign-In Error - "Something went wrong - Try again or check out our Help Center."
Hi all, I just installed Dropbox on my Mac (10.15.7) and can't get the sign-in button to load any sign-in page. I get the very helpful error message after clicking the Sign in button "Something went wrong", followed by "Try again or check out our Help Center." I can't find anything about this generic error on the Dropbox…
"Unknown Error" when saving an Adobe Premire Pro project directly into a Dropbox folder
I use Dropbox to store most of my files so I can share them easily, so I normaly create the projects directly on a Dropbox sync folder on my PC. However, since some days ago, I have started getting this error when trying to create or save a .prpoj directly into a Dropbox sync folder: An unknown error occurred while saving…
My shared link gives a 404 error when I try opening it in a private window. Why is that?
Hello When i copy a link to a shared file and insert it in my browser, it works just fine. But if i go to "Private Mode" it says "Error" 404.. How to fix that?
Unable to transfer files
I've been having difficulty with transferring files from my old laptop to the current one I have now. Whenever I try to transfer my files, a pop-up shows up on the bottom of my screen; saying that it was "Unable to create transfer". I have transferred folders with Dropbox before, so I'm unsure why this is happening now.
Can no longer open powerpoint files
I tried to back up all my files last night and they seem to have vanished from my laptop and are now only on my dropbox. When I tried to download them back to my mac, all of my powerpoints now have a spaceship symbol next to them (word and excel documents still have the normal symbol next to them and open fine) and wont…
Don't have permission to permanently delete a folder
Hi we have a dropbox folder which is shared amongst three people. I have created a subfolder which I now want to permanently delete. As I'm not the of the parent folder I don't have permission to permanently delete the subfolder I created. As my girlfriend is the owner of the parent folder I have asked her to permanently…
Why do I get a "Sorry, we could not find your file. Is it possible it was moved, renamed...?' error?
Error message states "Sorry, we could not find <filename>. Is it possible it was moved, renamed or deleted?" It has not been moved, renamed or deleted. Not all Excel files are affected but this is not the first time this has happened. I have 3 computers and all of them have this issue. I'm using Office 365 on all 3…
Dropbox.exe - Bad Image
I keep getting this pop up error message when my computer starts up or if I try to open the Dropbox App: Dropbox.exe - Bad Image C:\WINDOWS\SYSTEM32\security.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system…
On the Basic plan, is there a limit on the number of devices?
I have a free Dropbox account and have it on a couple computers. Is there a limit on the number of computers with this free account? I've tried to get it on more than three with the same login, but it won't let me. Thanks!
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
The file is too large to open. Please try with a smaller file.
I created a Google Slides file on DropBox so that I could collaborate with my team. After a month or so of collaborative work, I got that error message. My Google Slides file is 200bytes and I can't open it. It says that the file is too ******. I have tried restoring to the last two previous versions, but it still says…
Dropbox needs to change permissions for the folder - but that folder doesn't exist anymore
The problem is that I installed Dropbox on a new computer with my my account name set to kenpimentel1 (I already had a kenpimentel, so MacOS forced me to setup a new account when I migrated). I then went and deleted my original user account and renamed my home account folder. Now, no matter how many times I try to purge…
Zip Folder will not preview any images
Hi, I have jpeg images in a zip folder, which I was able to access before... the zip file is from 2014, but i never had any issues. Now when I try to open the zip file to preview the images, I get an error message saying "something went wrong and we cannot preview the files". I am not able to extract the files either. Can…
Dropbox Update installation failed with error 0x800b010e
I'm receiving the following error when attempting to install dropbox: "Dropbox Update installation failed with error 0x800b010e". I'm running Windows 10. I have also attempted the offline installer with no success. The only antivirus and firewall running are Windows Defender. I have restarted the computer a few times, no…
Excel and Word file corrupted in Dropbox
I have the same problem as many others who have posted here. I tried the help tips on Microsoft site you suggested with the link, but it did not fix the problem. After reading other posts, I did find that I could open the corrupted Dropbox files with Word and Excel that is installed on my iPhone 12, but they are still…
Error message: "You are not logged in and changes cannot be saved." But.... I am logged in!
I'm using a Dropbox Paper document that was shared with me by someone else. Several weeks ago, I opened up this document and was able to edit it no problem. But today, I'm getting the error messsage "You are not logged in and changes cannot be saved." This is not true, however. I am logged in. I double-checked I was logged…
Upload error messages
DropBox will not upload numerous files. I have tried using Firefox, Google Chrome, MS Edge, I have cleared cache, I have tried to upload in Incognito mode. Still, numerous files will not upload. The error messages vary - some have said "file is empty" when it is just a standard .pdf, sometimes the message states that the…
Couldn't Copy Link Error
When I right click on a saved jpg in my Dropbox Folder in Windows Explorer and select "Copy Dropbox Link" I get an error message saying" Couldn't Cop Link - You don't have permission to create a link to this content". I have been doing this successfully everyday for the last 10 months or more. Why is this now all of a…
Windows defender picks up a warning from .dropboxcache - what is that?
My Windows defender has been going off lately after spotting what it thinks is a Hacking tool: "HackTool:Win64/ProductKey.G!MSR" and it's always in my .dropbox cache\new_files. It's happening every day. Has anyone else had this happen? Do I *actually* have a virus? or is Windows Defender finding a false positive? Thanks…
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'. I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting…
couldn't save content Please check your internet connection and refresh the page
Online ANYWHERE and I get the following error when trying to share from Safari is iOS10 "couldn't save content Please check your internet connection and refresh the page" This hapens on any network. iPad V5 32gb with AT@T
directory name is invalid
I recently moved the location of my Dropbox. It is on the same drive only instead of the default path I move it to the root of the drive. Now my shortcuts on my desktop do not work. I get the error "directory name is invalid". If I look at the properties it shows the shortcut is trying to open from the old path which is…
Dropbox downloads are saying download failed.
I am not technical. If I click it, it is supposed to work. Anyway, these are links to dropbox files from book authors and other people are downloading them just fine. I checked and I am nowhere close to having a full drop box. Basically, I click the link. It takes me to the dropbox file. I click the download arrow on the…
Dropbox.com not accessible via desktop, throwing weird error
Hello, I am receiving error: NET::ERR_CERT_AUTHORITY_INVALID Here's what I can tell you: I am an expat living in Indonesia. I know there are some govt blocks but Dropbox is not one of them and I can still access it on my phone no problem, just not my PC. I can use a VPN and get past govt blocks, but still not able to…
Windows 10 - Dropbox stopped working a few days ago; won't reinstall - errors in DBGCORE.DLL
Installed Dropbox on Windows 10 Pro about a month ago, and it was working fine until a few days ago. Dropbox stopped working (no Icon in tool tray; update service and normal service both stopped). If i tried running from the start menu nothing appears to happen (no crashes or anything of interested in the Windows event…
Headless install on Debian: libglapi.so.0: cannot open shared object file
I tried this on support, but didn't get a useful reply, so I hope someone here knows the answer. On a Linux Debian 10 ("buster") headless server, I tried to follow the instructions at https://www.dropbox.com/install-linux for "Dropbox Headless Install via command line": cd ~ && wget -O -…
The following files are not supported by Dropbox and cannot be uploaded: .DS_Store
I just upgraded to pro and was so excited to start dumping my files but was immediately met with an error: The following files are not supported by Dropbox and cannot be uploaded: .DS_Store Some are psd files but none of them have that file name. I'm a designer/photographer so want to have access to all my effects, fonts…
Word Online keep saying that it cannot "save automatically"
When I try editting a .docx file with Word Online, the message "Couldn't save automatically..." keeps appearing and all my progress gets lost. Is there any way to solve this problem?
Dropbox on debian server does not start
On a Debian server I created the user named UserDB, with its credentials. In its Home Folder (/srv/dev-disk/Home/UserDB) I installed Dropbox as in the official guide. I also saved the dropbox.py file in the ~/Dropbox folder. Now, if I connect via SSH with this user, I enter in the ~/Dropbox folder and launch dropbox.py I…
Cannot access shared files
Please, what could be the likely reason for this message. That didn't work for some reason If it's a fluke, it might work if you refresh the page. You can also ask us for help. Hope, someone explain this to me and what to do. NB: the above message pops up anytime i click on a link to a file sent to me. Thank you.

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