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Windows Protection App control blocking Dropbox

Windows 10 app control blocked dropbox.

When opening, Windows cancels with this notification:

Virus & threat protection
Unauthorised changes blocked
Controlled folder access blocked Dropbox.exe
from making changes. Click to see settings.

When I click through the history does not show the event so that I can authorise.

How do I fix this?

Thank you.

thank you

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Thank you,

Someone stopped by and had solved this problem before and helped me to resolve it.

you have to go to Settings on Windows, search for Controlled Folder Access and then click the arrows on the image and add Dropbox to the list

Thanks all. controlled folder solution.png

Thanks for posting this on our forum, @ilinkcs.

Can you send me a full screenshot of what you see on your end, so that I can take a look?

Ping me when you’re ready.

couldnt start dropbox.jpg controlled folder access dropbox.jpg

Hi Nancy,

there are two notifications.

The first is from Dropbox to say it can't load up,

The second is the Windows operating system saying that Dropbox is an unauthorised app.

This is part of Ransomware (I think) control

Normally when you click on the windows notification it sends you to a settings page where you can override and let the app through.

Now that page is empty.

So I think I just need the steps to get to where I can maybe manually add dropbox.com?

I'm sure that would work

I can't see an address to ping Nancy, or an icon to click on, maybe someone could help there?

Thank you,

Someone stopped by and had solved this problem before and helped me to resolve it.

you have to go to Settings on Windows, search for Controlled Folder Access and then click the arrows on the image and add Dropbox to the list

Thanks all. controlled folder solution.png

I’m glad to see this has been solved, @ilinkcs! If you need something else, please let me know.