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"Could not start Dropbox - this may be a temporary error" on macOS 12.7.4
My mac (running Monterrey 12.7.4) shutdown after realizing it was not conected to the outlet. Upon restart Dropbox shows an error message "Could not start Dropbox This may be a temporary error. Please restar DropBox" it also provides an error link which I saved. I tried restarting computer with same result. Erased app and…
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Unable to move Dropbox folder from users to C drive as I'm getting an error
I am unable to create my dropbox folder in (C:), it only lets me in users/user, but this does not work for me because im trying to work on a shared project and the file route breaks because of the location of my folder, ive tried just about everything from unistalling to manully moving, please help me Thank you
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Getting an error when signing in with my old email address and password
I can't get into my old account and the email is different now and I had remembered login and password saved in phone and when I try to login in it says error sign in etc. I tried emailing them but it's only one letter change in the emails smh I had a lot of stuff on that account and I had the premium subscriptions…
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How can I unban my shared links?
Hi there, I've received an email telling me my public links have been generating too much traffic and so they've been disabled. The link in the email to remove the suspension tells me it's unable to unban the account and I need to contact support. But both the chatbot and help center are unhelpful so I'm hoping someone…
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Issues with connecting to the desktop app - permanently stuck on Starting...
Our current configuration for our organization's dropbox is as such - we have one dropbox account which is shared with multiple individuals and is typically logged into on the desktop dropbox application by multiple computers throughout the day. For whatever reason, our ability to access the desktop dropbox app stopped the…
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"Dropbox is experiencing some issues" error on the desktop app
My dropbox shows this error while it says sync is completed and all files have green ticks. What should I do to check where the error comes from and fix it now? Anyone with experience please help me. Thanks. (i tried reinstalling dropbox but it didn't work. the version i'm using is the latest.)
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Files won't sync as app says " can't sync - not enough disk space"
@everyone files have blue circle and not spinning preferences say no sync issues app says 'cant sync not enough disk space' cant use mac to do anything as it thinks all files are on the hard drive and hard drive is full, but in reality set to offline only literally cant do any work and had no response from dropbox since…
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I can't install the desktop app. Download failed verification.
im trying to install the dropbox desktop app on pc and i tried different browsers and used incognito mode but it always tells me the download failed verfication i tried to download in incognito with different urls like dropbox.com/desktop dropbox.dom/download i searched my c folder for dropbox and deleted anything there…
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File/Video won't save to iPad or iPhone
Hi - When using the Dropbox App on my iPhone or iPad, I want to download or save the video. I select 'save video', it starts the download process and when its finished I get the error message "Sorry, this type of video cannot be saved to this device." It is an mp4 video which I used to be able to save with no issues. I can…
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Dropbox Paper error: www.dropbox.com refused to connect.
MacBook 14.9 OS: Sonoma 14.4 Hi, I need some advice: When transferring video/audio clips from desktop to a dropbox paper document, the files will transfer over but there wont play, error appears "www.dropbox.com refused to connect" see screen shot. This was working fine last week, however it potentially stopped working…
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Error 500 when trying to login to dropbox.com
I get an error message when I attempt to log onto drop box. dropbox.com/home; Can someone advise?
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Trying to delete my account but it keeps giving me an error
I’ve been trying to delete this account because it’s linked to my Mac and I’m trying to use a different drop box account but it won’t let me sign out on the computer to use the other account so my only other option is to delete this. Which is fine I barely use this one I had to make it for school back when I was in…
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Dropbox beta (193.3.7470) on macOS is a disaster
Installed 193.3.7470 on mac (as prompted) - and it has not been a happy experience - I can't use the "send feedback" option in the app as it goes to a "permission denied page" - I can't seem to link two accounts at the same time without one of the folders disappearing - the new UI seems to show files as both sync'd (green…
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I can't enable permissions on my S23 Samsung Galaxy for camera uploads
Dropbox keeps asking my to enable permissions for storage in my mobile Samsung S23 Galaxy but there is no place to enable it. I want to synchronize all my photos and videos in the cloud.
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NO sync, cannot reinstall "Your computer is currently offline. Please check your network settings"
Dropbox for Windows (Win 10) did not launch this morning. One of several folders I need access to says it cannot be reached (others are fine). * I tried reinstalling the app, but an error message said I was not connected to the Internet (NOT true). * I tried deleting the app and doing an Advanced Reinstall, but I received…
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"We've interrupted your sharing activity" error when sharing a file
Can't share file We've interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this I've been receiving this notice since yesterday and I never received the follow up email regarding my matter. Been using this account since 2019 and…
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Something went wrong on our end - zero byte files
Hi There, I'm not sure if this is the right board to post this but I am getting a "couldn't load something went wrong on our end" error when trying to view files on the desktop. I noticed this problem because the files are showing zero bytes on finder. I went to view them on dropbox.com and they are showing zero bytes…
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Cannot open Word documents in Dropbox
I am synced to open Dropbox documents in the online-only mode on my Surface Pro since it doesnt have a ton of hard drive memory. That has worked well for several years. Recently, my Surface Pro has been unable to open Word documents stored stored in Dropbox. Instead, I get the "Unspecified Error" message. I can open pdf…
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I deleted my Dropbox account, and now my Documents, Desktop and Download are unavailable.
Hi, Until recently I had a dropbox account, with dropbox backup (windows 11). I deleted the account, and uninstalled the app, a few months ago. The Dropbox folder in the file system was still there, though I had been making sure to not save anything in that folder, ie. I would save to c: users/me/documents Anyway, I just…
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How can I edit and save Excel files locally on my computer with Dropbox?
I have resumed working as a volunteer for a Probus group. We have a customised Excel spreadsheet containing some Visual Basic coding. Last time I used this sheet on DropBox, (couple of years ago) I had the free Home version of DB and I open the online file directly to my PC, work online and save online. Now I have to…
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'Can’t load this file type This file type is unsupported here.' on Windows
I have Dropbox installed on 3 computers, desktop A and laptops B and C, all running Windows 10, 64 bit. I use, for preference as it was installed on my first computer, the Lotus SmartSuite Office program, now version 9.8.2 (its last version), which works perfectly in Windows 10 and provides Lotus WordPro, Lotus 1-2-3…
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How can I download files from a shared link that no longer works?
Hi, I have a dropbox link that was sent to me in 2015 by my wedding photographer and at the time I saved the photos from it on a HD but its corrupted now. I still have the original link but I get an error when I click on it (Attached error image). Is there a way to retrieve those pictures? ( The photographing company no…
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Dropbox app not working when deep inspection is enable on fortigate firewalls.
Hi, I´m testing the dropbox app behind fortigate firewall and I enabled deep inspection, however, that does not work, I´m not able to see the login screen. Is there a setting that I may run on the dropbox app, or what is the recommendation regarding ssl inspection in firewalls. Because, fortigate firewall is exempting to…
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Unable to open excel files in Dropbox since Mac software upgrade
When I attempt to open an excel file from dropbox on my Mac I now get the following error Sorry, we couldn’t find /Users/Reception/Library/CloudStorage/Dropbox/NRO Reception's shared workspace/St Vincents Theatre Lists/2023/June/Operating List 22:Operating List 22:06.xls. Is it possible that it was moved, renamed or…
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'that didn't work for some reason' error
This shared dropbox folder has been working for 5 months, but today when I clicked the same link I've been using to open it I got this error "that didn't work for some reason" with a sad dog. Any ideas on how to fix it or retrieve the files?
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IPadOS 17.3.1 is not recognize DropBox as unlocked
Use Pages on iPad running iPadOS 17.3.1. Save files to Drop Box as PDF so they may be uploaded to various sources. Until Tuesday, never had a problem. Now, even though I have turned off the pass code in Drop Box, when selecting it as a Source, error is that drop box is locked. There is now a new icon appearing: which seems…
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Backup software errors with cache placeholder reparse points.
Hi all-- One of my Windows machines has started throwing errors on every backup. The error is: 19-Mar-2024 01:07:07 -05:00 Error: C:\Users\<user>\Documents\My Dropbox\.dropbox.cache\qebcobkqbgpbzfynfuwbof\placeholder.zip: Unexpected reparse-point type: 00000044 And it throws the same reparse-point error for each of the 90…
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Download cancelled - The network connection was lost
Hi All, When I try to download individual files from a shared folder, those larger than 700MB get cancelled on Safari, Chrome and Firefox a few seconds before the download would get finished. I have tried restarting my MacBook Pro, Incognito mode, deleting Cache and none have been helpful. Please help. Best, S K
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Cannot link Dropbox Mac desktop app with my account - ERR_ADDRESS_UNREACHABLE
Hi, I have installed the Dropbox app on a new Mac mini. Previously I had it on my Macbook. However, everytime I try to link the app to my account, so it syncs automatically, I get the ERR_ADDRESS_UNREACHABLE error. Here are the steps I take to get the error * Click on the Dropbox icon in the top bar * Click the settings…
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No Internet Connection Error - Can't Sign in - MacOS App
Good day, After over a year of flawless functionality, yesterday, the Dropbox app stopped syncing. I signed out and tried to sign back in, but to no avail. It gives me "No internet connection error." Clearly, I'm on the Internet as I'm typing and submitting this. I've tried the advanced troubleshooting support article…