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Excel Files not opening to edit in Excel from Dropbox.
Started this week. On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to the "Microsoft Office Integration would like access to the files and folders in your Dropbox. Learn more. > Allow screen" I…
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Error: Can't Upload - Please give access
Just created some new folders and files on my oft-used NAS, which is synced with Dropbox through Boxifier, and has been for months. None of the new folders and files created today are syncing; in addition, Dropbox reports an error (in Dutch), which translates as "Can't upload - Please give access". Some new folders were…
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"word for the web" not working - error message: "sorry, we ran into a problem"
Has anyone else had this error message when trying to edit a document online? Trying to open in "word for the web" application, which normally works fine, but getting "sorry, we ran into a problem". Have tried the usual (different browsers, different tabs, restarting computer, logging out + in again etc) but no joy... Huge…
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I can't share any files due to a violation of the Terms of Service
Hi! I am encountering this error and can't find any articles on how to solve it. I'm thinking of subscribing to a plan, but with this issue, it's just impossible to continue using my account.
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"The operation can’t be completed because the original item for “Desktop” can’t be found."
I stoped Dropbox plan and after that, I can't found Desktop, Download, Documents on my MacBook. and So I re-joined dropbox plan and then I tried to back up, but it still can't because of permission issues. to do that, I need to open that folder on my MacBook, but I can't. Because they are missing. all missing Desktop,…
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Error when trying to back up Dropbox to Goodsync after Windows 11 update
I used the Goodsync program to backup Dropbox for years without problem. Now, I installed Windows 11 and when I try to synchronize the Goodsync returns this error: Cannot get Link info: DeviceControl failed: The file or directory is not a point for new check (error 4390)
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Dropbox unable to sync folders but said folders don't exist when I try to access them.
For as long as I can remember Dropbox has notified my that 3 folders cannot be synced because I need to give dropbox permission to access the file. The 3 folders it is trying to sync are "My music", "My pictures" and "My videos". But when I click on 'go to folder' it takes me to dropbox/documents and there are no folders…
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Two step verification codes not being accepted for phone app
I installed the app onto an older Apple SE but that shouldn't matter. Two attempts to complete two-step verification, both 6-digits numbers I received rejected as invalid. Dropbox does not appear to have phone support (?)
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"You seem to be having internet issues" error preventing upload on website/desktop app
Hello, I see that this topic appeared before and was resolved by engineers but I have been having this problem over the past few days. I have tried uploading mp4s via dropbox desktop app, via browsers, Chrome and Microsoft Edge and even tried changing the format of the the video. I don't usually have problems uploading…
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Photos App on MacBook Pro is Empty
No idea where to ask about this. I know there was some kind of change with Dropbox and that Dropbox would no longer back up my Apple Photos library (thanks for that, Dropbox). I just tried to open my Photos app on my MacBook Pro and it told me that Dropbox needed to move my photos to a new directory. I created a new…
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Link in PDF to a Dropbox Folder Not Working
In Microsoft Word, I pasted a link to a Dropbox Folder. Holding Ctrl key + left clicking on this link opens the folder in my wed browser. I copied this link and pasted onto an email. Left clicking on this link in the email opens the folder in my wed browser. I printed this Word document to a PDF file. Left clicking on the…
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I'm an admin on Dropbox, but I can't create a folder - "You need permission to perform this action"
Hello guys, I used Dropbox of business plan as a admin, but the folder cannot create and just pop-up notice that ' You need permission to perform this action' but.. I already admin and paid by myself... Can you know why this problem happen..?
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I can't upload corrupted jpg files from a USB drive after I installed Windows11.
I can't upload corrupted jpg files from a USB drive after I installed Windows11. Dropbox keeps prompting me to upload these files but I can't. Is there any way to fix this problem? Thanks Whaletag
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I can't move my dropbox folder to external ****** drive
Hi, I just bought a new computer and the ****** drive is smaller than my dropbox and like to have my dropbox on my computer since it is faster to open and save files to it. I went back to best buy and asked them the best way to do this. On my other work computers I just went to sync and moved my dropbox from the C drive to…
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Offline mode not working on Android
Samsung galaxy note 22 / Dropbox plus / App version 366.2.2 Folder and Files are green for offline availability. However, when offline (mobile and WiFi) it says "network error" and file won't open (pdf nor docx). When I am in a network files can be opened. Where is the problem? Many Thanks
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Did I just lose my files? 0 bytes and Error 415
Hello, When moving my files to a new system install using Dropbox, I found out that some of them haven't synced back. When looking at my web folder, they appear to have 0 bytes. When trying to preview them, I see a 415 error message: Are my files really "safe", or are they lost forever? I don't see any file history, they…
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Issues Downloading Files: "There was an error downloading your file"
Hello! I have used dropbox in the past to transfer audio files from my phone, to Dropbox and then download to by computer. Now when I add a file to dropbox and try to download it to my computer I get an error message that says "There was an error downloading your file". I have not been able to download from Dropbox since…
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Cant move files to online-only, due to lack of disk space?
I may be out of my mind here. Dropbox updated and now all my files that were originally online-only, are taking up space on my drive. I cannot sync/upload them.. due to lack of space on my drive? Granted, now my drive is super full now.. But since when can I not upload something because of that? Isnt that the point? Im…
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Online-offline file status (no File Provider) causing trouble copying all contents out of Dropbox?
I am trying to simply make a copy of the complete contents of my Dropbox folder by option-dragging it to another location on my Mac (not using File Provider). However, I keep getting “operation not supported” messages, the number files remaining jumps all over the place from negative numbers, zero, etc, and the copy…
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Dropbox App not starting on Win 10 after v197.4.7629 win icons update - permissions error?
Hi, my Dropbox app stopped working today after booting my X1 (Win 10 with latest updates) and updating the Dropbox app manually because it asked to get updated to show me the new symbols in the Win 10 explorer. Did the same update a day ago on my PC with 0 issues. After the update I got an error message, that dropbox can't…
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"Couldn't upload. Give Dropbox permission to access this file" syncing error on my device.
Dropbox has recently reported a 'sync issue' - "Couldn't upload. Give Dropbox permission to access this file". The file is 'Lenovo Migration Assistant.lnk' and it's been on my ****** drive for months without generating an error, in a folder with other files that are being uploaded ok. The "How to fix" link doesn't list…
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"Please connect Dropbox to the same Google account" error, but I am
I am attempting to link my google account to my dropbox account and every time I try I get an error message "Please connect Dropbox to the same Google account". They are both using the same email address so I'm not sure why this is happening.
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Google Doc Migration will not work "Please connect Dropbox to the same Google account"
I have spent hours with Dropbox Text Support and keep getting the run around. I am trying to sync my gmail with dropbox and I keep getting this error message. I am using the same e-mail address as my primary and the one I am logging into. Google is even sending me a confirmation email that Dropbox was granted access to…
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What does it mean "Syncing is interrupted"? How to start it over?
All of a sudden Dropox does not sync anything anymore, it is not clear neither the why nor the what (you have to do to make it work again)... Any help please?
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Dropbox on Windows 7 - unable to login at system start
Suddenly Dropbox (since couple of versions - my latest is 195.4.4995) stopped to login automatically on system startup. Greyed out icon is available in system tray but Dropbox cannot login. I need manually close it and run it again to start. I uninstalled it and installed fresh version but the output is the same... Any…
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Error message "expired_access_token" when sharing from Dictate + Connect app
I have been using the app Dictate + Connect on my iPhone for many years. I share the dictations to Dropbox. All of a sudden I am getting the message: Transferring Data Failed. Dropbox error. "expired_access_token/." Can anyone help?
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Dropbox full due to shared folder; can't leave as don't have sufficient permission to do so.
Hello My Dropbox is full due to a large shared folder. This is one I accessed about 4 years ago and haven't used since; I'm not sure why it has reappeared overnight and synced with my own account. I tried to click the sharing option to remove my own access but it comes up that I don't have permission to do so (it says…
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Keep getting an error there's already a Dropbox folder, when moving it to another external drive
I've been following the instructions here: https://help.dropbox.com/installs/move-dropbox-folder But after a number of GB have been transferred, I keep getting this error message, which stops the process: Error moving Dropbox There's already a copy of /Volume/DRIVE/Dropbox/Folder/.DS_Store here The message is the same, and…
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Dropbox Installer remove Windows Defender Firewall rule
I'm using Windows Defender Firewall and it blocks sends that don't match the rules. I created a rule to allow the Dropbox process, but every time I update Dropbox this rule is removed. If this rule is removed, I will not be able to use Dropbox, which will be a problem.
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Dropbox for windows says "reconnecting to internet"
Starting today, when I boot up my machine, Dropbox for Windows says "reconnecting to internet" indefinitely, although my machine is connected to the internet and the connection speed is good. How can I fix this? Dave