Error Messages

I can't upload corrupted jpg files from a USB drive after I installed Windows11.
I can't upload corrupted jpg files from a USB drive after I installed Windows11. Dropbox keeps prompting me to upload these files but I can't. Is there any way to fix this problem? Thanks Whaletag
I can't move my dropbox folder to external hard drive
Hi, I just bought a new computer and the hard drive is smaller than my dropbox and like to have my dropbox on my computer since it is faster to open and save files to it. I went back to best buy and asked them the best way to do this. On my other work computers I just went to sync and moved my dropbox from the C drive to…
Offline mode not working on Android
Samsung galaxy note 22 / Dropbox plus / App version 366.2.2 Folder and Files are green for offline availability. However, when offline (mobile and WiFi) it says "network error" and file won't open (pdf nor docx). When I am in a network files can be opened. Where is the problem? Many Thanks
Did I just lose my files? 0 bytes and Error 415
Hello, When moving my files to a new system install using Dropbox, I found out that some of them haven't synced back. When looking at my web folder, they appear to have 0 bytes. When trying to preview them, I see a 415 error message: Are my files really "safe", or are they lost forever? I don't see any file history, they…
Issues Downloading Files: "There was an error downloading your file"
Hello! I have used dropbox in the past to transfer audio files from my phone, to Dropbox and then download to by computer. Now when I add a file to dropbox and try to download it to my computer I get an error message that says "There was an error downloading your file". I have not been able to download from Dropbox since…
Cant move files to online-only, due to lack of disk space?
I may be out of my mind here. Dropbox updated and now all my files that were originally online-only, are taking up space on my drive. I cannot sync/upload them.. due to lack of space on my drive? Granted, now my drive is super full now.. But since when can I not upload something because of that? Isnt that the point? Im…
Online-offline file status (no File Provider) causing trouble copying all contents out of Dropbox?
I am trying to simply make a copy of the complete contents of my Dropbox folder by option-dragging it to another location on my Mac (not using File Provider). However, I keep getting “operation not supported” messages, the number files remaining jumps all over the place from negative numbers, zero, etc, and the copy…
Dropbox App not starting on Win 10 after v197.4.7629 win icons update - permissions error?
Hi, my Dropbox app stopped working today after booting my X1 (Win 10 with latest updates) and updating the Dropbox app manually because it asked to get updated to show me the new symbols in the Win 10 explorer. Did the same update a day ago on my PC with 0 issues. After the update I got an error message, that dropbox can't…
"Couldn't upload. Give Dropbox permission to access this file" syncing error on my device.
Dropbox has recently reported a 'sync issue' - "Couldn't upload. Give Dropbox permission to access this file". The file is 'Lenovo Migration Assistant.lnk' and it's been on my hard drive for months without generating an error, in a folder with other files that are being uploaded ok. The "How to fix" link doesn't list this…
"Please connect Dropbox to the same Google account" error, but I am
I am attempting to link my google account to my dropbox account and every time I try I get an error message "Please connect Dropbox to the same Google account". They are both using the same email address so I'm not sure why this is happening.
Google Doc Migration will not work "Please connect Dropbox to the same Google account"
I have spent hours with Dropbox Text Support and keep getting the run around. I am trying to sync my gmail with dropbox and I keep getting this error message. I am using the same e-mail address as my primary and the one I am logging into. Google is even sending me a confirmation email that Dropbox was granted access to…
What does it mean "Syncing is interrupted"? How to start it over?
All of a sudden Dropox does not sync anything anymore, it is not clear neither the why nor the what (you have to do to make it work again)... Any help please?
Dropbox on Windows 7 - unable to login at system start
Suddenly Dropbox (since couple of versions - my latest is 195.4.4995) stopped to login automatically on system startup. Greyed out icon is available in system tray but Dropbox cannot login. I need manually close it and run it again to start. I uninstalled it and installed fresh version but the output is the same... Any…
Error message "expired_access_token" when sharing from Dictate + Connect app
I have been using the app Dictate + Connect on my iPhone for many years. I share the dictations to Dropbox. All of a sudden I am getting the message: Transferring Data Failed. Dropbox error. "expired_access_token/." Can anyone help?
Dropbox full due to shared folder; can't leave as don't have sufficient permission to do so.
Hello My Dropbox is full due to a large shared folder. This is one I accessed about 4 years ago and haven't used since; I'm not sure why it has reappeared overnight and synced with my own account. I tried to click the sharing option to remove my own access but it comes up that I don't have permission to do so (it says…
Keep getting an error there's already a Dropbox folder, when moving it to another external drive
I've been following the instructions here: https://help.dropbox.com/installs/move-dropbox-folder But after a number of GB have been transferred, I keep getting this error message, which stops the process: Error moving Dropbox There's already a copy of /Volume/DRIVE/Dropbox/Folder/.DS_Store here The message is the same, and…
Dropbox Installer remove Windows Defender Firewall rule
I'm using Windows Defender Firewall and it blocks sends that don't match the rules. I created a rule to allow the Dropbox process, but every time I update Dropbox this rule is removed. If this rule is removed, I will not be able to use Dropbox, which will be a problem.
Dropbox for windows says "reconnecting to internet"
Starting today, when I boot up my machine, Dropbox for Windows says "reconnecting to internet" indefinitely, although my machine is connected to the internet and the connection speed is good. How can I fix this? Dave
Error 400 when trying to open a link someone shared
This Error 400 message keeps popping up. I don't use dropbox too often but it first happened a week ago with one file. Eventually, a friend resent the link days later and it worked. Now someone else has sent me a link, and error 400 again. I've tried incognito mode, no luck. Tried it on my phone, no luck. Cleared cache and…
Keep seeing "That didn't work for some reason" for all shared links I've received
Does anyone know how to access docs through links that were shared with me? Just this morning I was reviewing files someone sent me through dropbox and had no issues. When I went to access it on my computer instead I am now getting errors and am no longer able to access any files through dropbox that have been shared with…
Failed download when trying to download large file
Hi, I've been trying to download an 84.2 GB mp4 file for the past two weeks, but every time it fails. I've got an ethernet cable, tried different browsers (Firefox, Chrome, Edge), tried a VPN, tried closing everything but the download tab, and used a download manager, but I haven't been able to download the file fully.…
Sharing: Failed to load sharing screen, could not retrieve sharing information
When I try share any folder I get this error pop up as soon as click on share or invite to folder. I have tried on the dropbox mobile app, on may Macbook and on desktop Mac. Tried in both Chrome and Safari..... No matter what I cannot share any folder this morning. This was working last night with no issues.
Failed to load resource error on Microsoft Edge and Chrome
On both Chrome and Edge nothing shows on the page and I get this Error: I have upgraded both to the newest version. It works on Firefox though.
Can't complete upload on iOS Dropbox app because file extensions are missing
Total Newbie here. I've done some simple file sharing with DB before. I am trying to upload videos from my iPhone 12. I get this message: "can't load without file extension". Basically I want to upload videos so I can load them into Davinci Resolve for editing. I do not know how to fix this. I tried finding previous…
Dropbox won't uninstall on Win10 - keeps saying it can't be found in the default location
Before you chastise me, I am aware of the many postings of this as I've read them all, however, I have attempted every suggestion or so-called solution to fix the issue and none of them have worked so on with my question. 2 days ago, the desktop version of Dropbox stopped working on my PC. I have tried to delete it but get…
Desktop App on Mac Sonoma 14 will not open even after reinstall
The desktop app on my Mac won't open. I uninstalled Dropbox and reinstalled it and still get the following message which I can see outlines a problem but as I don't know how to solve it doesn't really help me. Does anyone have any ideas? It had been working absolutely fine and I'm not exactly sure when the issue first…
Dropbox link not working in Notion - "content not found" error (mac OS)
Hi all, notion cannot read dropbox links. how can I solve this problem? I can see my notion account and dropbox account is linked. below is the answer to the notion. I have tried those but it still does not work. I use notion desktop app in mac os. The issue might be due to a broken link or permissions. Here are some steps…
Getting errors when opening my files with Adobe after upgrading my plan to Business
(Not so) goodmorning, I recently updated my Plus (free) plan to a Dropbox Business plan for business reasons. As a graphic designer I am struggling with Adobe After Effects, Illustrator and Indesign links which are giving me different errors: Here are just a few of the errors I get when opening files. (Same errors when I…
Unable to change email - "Too many attempts. Please try later"
I have been trying to change my account's email address from my current email to EMAIL 2. I keep getting the same error: "EMAIL 2 is in use." To verify this, I created a new Dropbox account with EMAIL 2, and it worked. So, EMAIL 2 is indeed NOT in use. Strange. I have since deleted the new account, but it takes 7 days to…
Huge problem with Dropbox corrupting .pdf files.
Last week . Our offices started experiencing problems with dropbox. We would drop PDF files into folders and five minutes later they are corrupted. We have tried clearing our cache. We have tried getting support. I don't really understand why I can't get anyone to help me here. Does anyone know what t o do?

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