Error Messages

'In order to use Dropbox, you must download the proprietary daemon' shows up whenever the PC starts
Hello Team, On Ubuntu 16.04 every time I start my PC, I'm greeted by the message 'In order to use Dropbox, you must download the proprietary daemon'. Availing any of the options available on this window doesn't prevent this window from surfacing the next time the PC is started. All the required dependencies/libraries seems…
"Something went wrong" error when searching for files using Firefox
I have been experiencing for already a few weeks (if not even more) problems with the search function in the website. Any attempt at a search always returns the following: I have been searching in the forums and I have not been able to find posts reporting problems. Dropbox status seems all green, so this does not seem to…
error code: banned_member
error code: banned_member) got this error - so can't use dropbox??? What now? THanks RB
Cannot view Excel files created on Windows 10 PC from a new Windows 11 PC and vice versa
How do I view excel files in my dropbox that were created on a Windows 10 PC on my new Windows 11 PC and vice versa? Here is the error message when trying to access an excel doc created on my Windows 11 and trying to read on Window 10 PC.
I get a "permanent failure" error when trying to access a database on my mobile device.
Hope someone can assist... I need to open a file to access the newest database but when I attempt to, I get a permanent failure. I have cleared the cache, cleared memory, uninstalled the app from my mobile device, (Pixel), reinstalled and I still receive the error message. Any assistance would be greatly appreciated.
Error code: banned_member when trying to upload content.
Got this error - error code: banned_member Trying to upload some video files to share - now deleted them and left for 24hrs - still showing - error code: banned_member
I can't send files. "Error creating transfer. Please try again."
Every single time I try to send files from my dropbox to someone else, the message "Error creating transfer. Please try again." appears. So I thought it was the file size, Nope. Same message even with a 1gb transfer attempt. I tried turn on and off my computer, nothing. Tried clearing my data and cookies, Nothing. EVEN…
Dropbox is pausing uploading files with error message "Make sure your internet connection is stable"
I am the admin for my organisation's Dropbox account and my colleague is currently unable to upload a file (a video file that is 263,132KB) which I believe is within the bounds of what we are able to upload and store on our account. The upload starts off fine but then pauses with an error message stating: "Uploads paused.…
problem opening documents in dropbox app on laptop "word unable to read this document"
Hi there I have one dropbox account for work purposes. After working perfectly, I'm now having issues with the dropbox app on windows laptop. Error message: "word is unable to read this document. It may be corrupt. Try one or more of the following: open and reapair the file/open the file with the text recovery converter".…
Dropbox app on Windows 11 not launching and it gives errors when trying to uninstall/reinstall
On Windows 11 OS, my Dropbox application does not launch (bunch of error messages). I tried repairing it by uninstalling / reinstalling it but I have the error message that the DropboxUninstaller.exe file (in Client folder) is corrupted. Installing Dropbox (without uninstalling) does not work either (error code…
"Installation failed. Please try again" error on Windows 10
Hi there. I had to uninstall Dropbox on my machine with Windows 10 and downloaded the Dropbox app and executed the DropboxInstaller. After a few minutes saying "Installing Dropbox...", I get the error "installation failed. Please try again" without any more information. I deactivated firewall and antivirus but the error…
I see a "NetworkError when attempting to fetch resource" error and I can't access Dropbox.
Hello. I am having issues logging into my Dropbox account on one of my PC’s. I know the password because I can log into Dropbox on another computer. It will not log me in on that one computer, not on the website and not on the app. I used to have Dropbox installed on that PC, but when Dropbox stopped syncing files…
Unable to un-ban account after sharing a link
Shared a folder link with 4 vid clips in with a few friends, have used Dropbox for years, no issues until now, and banned?
"Something went wrong" every time I try to open Dropbox.
For 2 days now when ever I try to open Dropbox, I get an error screen that says "Something went wrong. Don't worry your files are still safe and the Dropbox team has been notified." This is day 2 and I need to get to my files. What's going on???????
I can't upload videos or photos to my iOS mobile app; it says "check network settings and try again"
i just upgraded my Dropbox to the paid version, and cannot upload any files or videos on the Dropbox app on iPhone. It keeps saying "Couldn't upload. Check your network settings and try again." I've restarted my phone, logged out and logged back into the app, I've cleared the Dropbox cache, killed the app and restarted the…
Popup window: “Dropbox.app” would like to access data from other apps.
I have gotten a popup window several times recently on my MacBook Pro that says: “Dropbox.app” would like to access data from other apps. Why am I getting this popup and should I say yes?
I received a link from a customer but getting a message that the email or password is incorrect
I am not familiar with Dropbox, but I received a link from a customer of mine, but I try to open the file, but I have to log in via my email, but I keep getting the message that the email or password is incorrect. I also have an account created at dropbox but that doesn't work either
Dropbox desktop app indefinitely syncing and giving an error that permissions can't be fixed
The dropbox app keeps syncing files, but the internet bandwidth is not used. It is stuck at "updating files". I already went to fix permissions, and it gives an error, saying the permissions cannot be fixed. I should contact support. I gave permissions to the app, unlocked etc. It is just constantly syncing nothing. Please…
Why do I get a notification that my iPhone is locked when plugging it in to sync files and photos?
When I plug my phone in to my Windows 10 PC to sync my photos, I get a notification that my device is locked and to unlock it. I am getting super frustrated as I have reset the network settings on my iPhone 8, reset the location and privacy, restored the whole phone, changed the auto play settings on my computer, turned my…
Excel files all open as corrupted files
Hi. I have a large amount of excel files stored in my dropbox..... Yesterday they opened and worked ok, but today, they all generate an error when being opened which reads..... "Excel cannot open the file '<filename>.xlsm' or <filename>.xlsx because the file format or file extension is not valid. Verify that the file has…
Error creating transfer. Please try again.
i am unable to share my uploaded file (document)
'Syncing is paused while a file in this folder is open. close the program using this file', why?
Hello, I have added dropbox to my desktop but it keeps coming up with 'Sync issues', when I clock on the issue it says 'Syncing is paused while a file in this folder is open. close the program using this file.' However, I don't have anything open. I have restarted my laptop, uninstalled and reinstalled the app, logged out…
Error 500 when I'm trying to retrieve a file's version history.
I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?
Shared Links not working in Word or Publisher
I recently upgraded to Windows 11 and am using Office 2010. Shared links used to open when I inserted them in Word or Publisher documents. They no longer work. Links that I uploaded before the upgrade do not work. If I insert the shared link in an email, it works fine. The problem seems to be exclusive to Office docs. I…
Being invited to Edit another users folder but it's 'view only'
I have a basic subscription to Dropbox but I have been invited by another companies/users profile to be able to edit, and add to, one of their folders on their paid account/subscription. They've assured me they've done this with other people who use the same basic (free) subscription I have too. However, when clicking the…
I can't open a shared link - I receive a 400 error message.
Why I can't open this [removed to prevent excess traffic] successfully? This web comes from a code named CalmAn-MATLAB . This web is cited in it, but can't open it in MATLAB which report an error. Could you help me, please? I'm worry about it.
Cannot use excel files offline when saved for offline use
I am experience an issue where dropbox tells me I must be connected to internet to open excel files in the dropbox app on my android phone, which I have "made available offline" for this exact purpose... Dropbox keeps sending me back automated replys to my issue telling me to save the file for offline use. I have. I need…
Excel sharing violations when saving to Dropbox
I just started having problems saving Excel files to Dropbox yesterday. First, I get this message: Then when I click select, I get this: Then when I click okay, I get this: Then it creates a temporary file, which I can’t find, and if I try close the Excel file, I get the same series of messages. What is going on?
Can't open the Dropbox app after the user folder name changed
Migrated user from AD to Entra ID, the user folder name changed, now it says "Couldn't start Dropbox" and I can't open the settings to make changes. Tried uninstalling and reinstalling the app, but that didn't work.
My desktop app is forever waiting to sync on Windows and I see a red cross next to my files.
I have Dropbox Desktop Application downloaded in my Windows Laptop. However, any edits I make to any documents are not syncing and I see a small "red cross" against the icon of that file. If I manually try to sync it, it's forever on "Waiting to Sync". How can I fix this?

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