Error Messages

We can't share any files due to supposed phishing content
All day and without exception when I try to share any file or folder associated with my Business Dropbox account I get the following error "Can’t share file. We’ve interrupted your sharing activity because your files might contain phishing content." No idea what this is about and can't seem to find a fix, or even reply to…
Square box in photos tab in the mobile app on Android
Hi, I am new to the community so please forgive me if I'm in the wrong segment. My queries is when I open the photos section on my Android app a square box appears & stays there. A little segment rotates in the Square & that's it. All my files are there & the what's normally in photos are there to upload. Happening on my 2…
'Can't complete the action' error when trying to edit documents
Hello. I've been editing several documents and I added some text over but now I can't remove some of the texts. I tried with several documents and some of them are working and some are not. It's displaying this message: " Can't complete the action. Something went wrong. Please try again. I tried several times and different…
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , with the same dropbox and google account, on an other android phone (android 11 )or an android tablet, there is no problem.…
Cannot create a new folder when using the browser.
This pesky bug still roams the dropbox community... When I start to create new folders, I get the same error daily "Cannot create new folder" 90% of the time I can create the first folder without issue. The second I go make my second, third or forth folder, I get the error over and over and over and over. I have to wait…
"Files in this folder are being used by Windows Explorer, so they cannot be synchronized" error
There is 1 file that cannot be synchronized. The synchronization problem shows that "Files in this folder are being used by Windows Explorer, so they cannot be synchronized. Please close the file to resume syncing". I tried closing all folders, restarting my computer, and restarting Dropbox, still unable to sync
Cannot move a folder to another folder on Finder- Mac
Hi! I am having trouble when I try to move a folder from my desktop to another folder on Dropbox in my Finder window on my MacBook Air. It says Error-36. I have tried multiple suggestions I've found online and nothing works. I am able to open the contents of the folder and move each item to the new folder, but I can't move…
Recipients of my link are getting an error - how can they gain access to the content?
Hello, When people click on my link in my marketing e mail, an error page appears . How can I do to allow people receiving my link to have access to it ?
Syncing is interrupted. But why?
Receive "Syncing Is Interrupted" error message. Took the following actions to resolve: 1. Disabled firewall 2. Disabled antivirus 3. Made the Windows user an admin 4. Disabled OneDrive 5. Ran Check Disk on Windows Can't think of any other solutions. Please help.
Bug - "unable to sync" a file that is in an ignored folder.
I have a folder that is set to ignore such as here: https://help.dropbox.com/sync/ignored-files The folder properly does not sync and does not show up on my dropbox web or on any other synced devices. However, there is a file in that ignored folder that continuously throws an "unable to sync" error from my desktop app.
Cannot Move Certain Files Between Folders on Same Account
My organization uses Dropbox for organizing and categorizing our photos. We import the photos into our Media Inbox folder, then I tag them and sort them into their appropriate subfolders. Occasionally there will be certain photos that just can't be moved to the subfolder once they've been tagged, but I can't figure out…
Excel files don't open on my phone even if when I allow access.
Recently, after I open my excel file from Dropbox, it prompts me to "Microsoft Office Integration would like to access to the files and folders in your Dropbox". I Key "Allow". But it does not open the excel file. Please advise.
My files are not downloading, and I tried different browsers too, and the apps.
Hello, I have saved around 85 GB of data on Dropbox but now when I try to download the file it shows an error message like error while downloading, contact admin or couldn't connect to the server. Please help my files are essential to me, and this is happening for the second time, I even tried using different browsers and…
Error when playing a video downloaded from the Dropbox mobile app on Android
I have been getting errors in downloading my videos from Dropbox. It is able to export but when I check my gallery, it seems to have an error as I don't see the full video and it is blank. I'm using a mobile phone and when I tried with another phone, it had the same error too. How do I fix this?
Windows 11 "Couldn't start Dropbox" error.
Dropbox has stopped working on my Windows 11 PC and as I have gone back to Basic I cannot of course speak to anyone to resolve this other than this community. I am prompted to send an error report to Dropbaox support but cannot find anyone to send it to which is a little frustrating, any clues for me out there please?
"Public links have been temporarily suspended for generating excessive traffic." Please help!
I outsource my work and make my content available to a number of individuals that need access to it. I am currently unable to share my links anymore do to: "Public links have been temporarily suspended for generating excessive traffic." I have purchased the top DB plan and STILL no one can access my links! Did I just waste…
"Upload Failed. Please Try Again" error when I try to upload my PDF
I am uploading simple PDFs and I am getting the same error every single time. It will hang on finalizing and throw Upload Failed. Please Try Again
Re-installing after a failed install. Error code on laptop: 0x80004002 read for what happened.
So, I was gone for a week plus. dropbox wasn't working well when i returned. So I tried to do an update, but ended up with a download. while trying to stop the download, I must have hit a wrong key as it started downloading twice. After a coup0le minutes I decided to cancel one so the other would finish. Well, not really.…
I can't sign up for a free trial for Dropbox fax.
i cant sign up for a free trial because the dropdown wont allow me to select 'area code' and it wont let me click the CTA unless i select an area code. Tried in chrome and firebox and wont wont work
File keeps being moved into the parent folder instead of the subfolder on the website
When moving an online file from one directory to another directories sub-directory, often times (not always) the file will end up in the root dir and not the sub-directory that was selected. Example: Move file /examples/myfile.txt to /new-example-folder/text-files/myfile.txt often times "myfile.txt" will end up at…
Issues with File Requests: "Something went wrong, but we think it was a fluke. Try again."
For the last two weeks, file requests fail when clients send us files, with both Mac and PC on multiple days. The same file requests previously worked, as recently as three weeks ago. The clients send a combination of about 750 MB of folders and files. Dropbox indicates to them that the upload completed successfully. We…
“This file requested has been closed, deleted, or never existed”
My entire team is being affected by this issue. All of our links report this error message. A bit about us: we are a mostly remote support team. All are working on different networks and browsers. Our link is not expired and shows as set to 'never expires.' We have plenty of available storage. We have tried making new…
My Dropbox app doesn't connect to the internet on Windows 11
I am having the issue that I have seen reported here many time. The DropBox app (in Windows 11) will not connect to the internet. I have had our IT director look to see if our firewall is blocking the app but he said that it is not. I have tried reinstalling and all the other solutions I have seen that have worked for…
Recent issues with Dropbox integration in Salesforce?
Has anyone had any recent issues with the Dropbox integration for Salesforce? We've been using it successfully for 8+ years, and it stopped working just last week. We (all users) are getting the following message when Salesforce tries to connect, and Dropbox has been unable to help: Script-thrown exception An unexpected…
"Account Limit Reached for Dropbox" error, when trying to open an Excel file on my phone
Hi I am trying to open an excel spread sheet on my phone using Office 365 and the file is stored on Dropbox but it won't let me open it as I keep getting the error Account Limit Reached for Dropbox. I have one my phone signed into Dropbox and I only noticed this today.
I can't update my Mac to File Provider, as the app is stuck syncing 2 files
Hello - I am trying to update Dropbox on my Mac (Sonoma) to the File Provider version, but it tells me I need to finish syncing files first. The menubar app has said "Updating 2 files" for months now, and never finishes. Is there a way to see what files it is currently trying to sync in order to diagnose the problem?
Being asked for owner permission to delete my own files
Nothing like typing the same thing twice. Ok, second try: I am trying to delete a bunch of extraneous stuff. It won't let me, tells me to ask the owner for permission. I am the owner. Always have been, nobody else ever has been, no other devices attached to the account. No shared files or folders. Never was. So why can't I…
Can't open some files after syncing all, please help!
Hello everyone, I am new to Dropbox and currently using the 30 days free trial. I am a windows user and have a shared folder with a mac user, after syncing all the files in the folder, some of them won't open whenever I try to, and would show up as 0 bytes when I check their properties. Anyone knows how to fix this? Thanks…
Error 500 when trying open shared links
Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is almost immediately replaced by the error screen. I have cleared my cache multiple times, I have restarted Safari and I have…
Can't delete my Dropbox backup even if I already unlinked the PC
As I wrote in the subject, I have already unlinked the computer, and the list of linked devices is empty. Nevertheless, every time I click to delete the Backup folders, I am told that since I no longer have access to the computer, I must first go to settings and unlink it. But I have already done that! and I repeat: there…

Error Messages

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