Error Messages

I can't update my Mac to File Provider, as the app is stuck syncing 2 files
Hello - I am trying to update Dropbox on my Mac (Sonoma) to the File Provider version, but it tells me I need to finish syncing files first. The menubar app has said "Updating 2 files" for months now, and never finishes. Is there a way to see what files it is currently trying to sync in order to diagnose the problem?
Being asked for owner permission to delete my own files
Nothing like typing the same thing twice. Ok, second try: I am trying to delete a bunch of extraneous stuff. It won't let me, tells me to ask the owner for permission. I am the owner. Always have been, nobody else ever has been, no other devices attached to the account. No shared files or folders. Never was. So why can't I…
Can't open some files after syncing all, please help!
Hello everyone, I am new to Dropbox and currently using the 30 days free trial. I am a windows user and have a shared folder with a mac user, after syncing all the files in the folder, some of them won't open whenever I try to, and would show up as 0 bytes when I check their properties. Anyone knows how to fix this? Thanks…
Error 500 when trying open shared links
Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is almost immediately replaced by the error screen. I have cleared my cache multiple times, I have restarted Safari and I have…
Can't delete my Dropbox backup even if I already unlinked the PC
As I wrote in the subject, I have already unlinked the computer, and the list of linked devices is empty. Nevertheless, every time I click to delete the Backup folders, I am told that since I no longer have access to the computer, I must first go to settings and unlink it. But I have already done that! and I repeat: there…
I'm getting an error when opening a PDF file
Anyone know why I am getting this error message when I try to open a PDF file? Hmmm… can't reach this page It looks like the webpage…
I'm missing files/folders in new Windows desktop version - I can't access my Downloads folder
I believe I installed the new version yesterday 5/27/24, and I can not find my files. I think they may be in the old version. I do not understand computers very well, and bc I only have the basic plan I can't talk to anyone. When I try to go into the file, I get the following error msg...dropba\pc\downloads is unavail. And…
Error 500 when trying to access the Dropbox website
Unable to access dropbox website or my files - keep getting this message : Error (500) Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.
API access token expired
Why, if Google is supposed to be so great, does their software do this kind of **bleep**? I received an extremely important Proposal for Collaboration yesterday and it says the API is expired and then it wants me to program a bunch of crap. I’m not a programmer nor do I want to be. Thats why I hate Google and their…
Creating a link and using it for QR code makes the pdf invalid
I uploaded a .pdf into dropbox and created a link to share it with others. Then used that link to create a QR code. When I share the link directly, all is well. When I share the QR code, I get a message on my (android) phone: "Cannot display PDF (name_file.pfd is of invalid format)" People will only be using the QR code on…
You've hit the limit of invites you can send per day. Try again in 24 hours
I attempted to send one share today and got this message. I am on a basic account, what is the issue and how is it resolved?
Persistent Dropbox pop-up notifications about files being online-only on Win11
My Win11 Dropbox continues to hammer me with Popups that say: "Sync Status These files are online-only. To Open them, first move them into your Drop box folder." I traced some of these files to my \Dropbox\dropbox.cache folder. I deleted it. The Popups just kept Popping. I deleted Dropbox App on Win11 and Reinstalled it.…
Cannot access Dropbox.com on any web browser
Title says it all, I cannot access the website. I tried Firefox, Chrome and Edge. So I thought it's my network. Turns out I can reach it just fine on my phone! So I turned off my Firewall, still to no avail. What the hell could this be? The error message also doesn't say much. Most browsers say something along the lines of…
Problems saving to Dropbox
When saving a file, a window pops up asking you to delete this file (remove from everyones dropbox account and all devices...)
"File doesn't exist" error when opening Dropbox link
I am attempting to access a course link that’s through Dropbox. I receive an error that advise the link does not exist.
Can no longer save current or new MS word or excel file on dropbox with android devices.
I can no longer save current or new Ms word or excel files on dropbox, when I try and do so I get "Can't edit - This file is read-only. To edit it, first save a copy of the file". I get this even on brand new files never saved before, when I select Save a copy it comes up with the same meesage again. It works fine with my…
I reset my security keys and now I get an error when trying to re-add them
Hello, I recently bought new security keys and added them as 2FA to my account. Then, due to PIN change, I had to reset them and re-add them to my account. However, now they cannot be added and I get a "key already registered" or "Key not found." error when trying to add them. The keys work perfectly anywhere else. Any…
"Dropbox failed to uninstall" on Win10.
Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the same error. Already follow the steps from previous post in Dropbox Community, still no luck. Can please help......
Excel Files not opening to edit in Excel from Dropbox.
Started this week. On my phone I can open an Excel file in Dropbox as a preview but when I click on the edit button I get the Office Excel opening (Downloading from Dropbox) screen, then it flips to the "Microsoft Office Integration would like access to the files and folders in your Dropbox. Learn more. > Allow screen" I…
Error: Can't Upload - Please give access
Just created some new folders and files on my oft-used NAS, which is synced with Dropbox through Boxifier, and has been for months. None of the new folders and files created today are syncing; in addition, Dropbox reports an error (in Dutch), which translates as "Can't upload - Please give access". Some new folders were…
"word for the web" not working - error message: "sorry, we ran into a problem"
Has anyone else had this error message when trying to edit a document online? Trying to open in "word for the web" application, which normally works fine, but getting "sorry, we ran into a problem". Have tried the usual (different browsers, different tabs, restarting computer, logging out + in again etc) but no joy... Huge…
I can't share any files due to a violation of the Terms of Service
Hi! I am encountering this error and can't find any articles on how to solve it. I'm thinking of subscribing to a plan, but with this issue, it's just impossible to continue using my account.
"The operation can’t be completed because the original item for “Desktop” can’t be found."
I stoped Dropbox plan and after that, I can't found Desktop, Download, Documents on my MacBook. and So I re-joined dropbox plan and then I tried to back up, but it still can't because of permission issues. to do that, I need to open that folder on my MacBook, but I can't. Because they are missing. all missing Desktop,…
Error when trying to back up Dropbox to Goodsync after Windows 11 update
I used the Goodsync program to backup Dropbox for years without problem. Now, I installed Windows 11 and when I try to synchronize the Goodsync returns this error: Cannot get Link info: DeviceControl failed: The file or directory is not a point for new check (error 4390)
Dropbox unable to sync folders but said folders don't exist when I try to access them.
For as long as I can remember Dropbox has notified my that 3 folders cannot be synced because I need to give dropbox permission to access the file. The 3 folders it is trying to sync are "My music", "My pictures" and "My videos". But when I click on 'go to folder' it takes me to dropbox/documents and there are no folders…
Two step verification codes not being accepted for phone app
I installed the app onto an older Apple SE but that shouldn't matter. Two attempts to complete two-step verification, both 6-digits numbers I received rejected as invalid. Dropbox does not appear to have phone support (?)
"You seem to be having internet issues" error preventing upload on website/desktop app
Hello, I see that this topic appeared before and was resolved by engineers but I have been having this problem over the past few days. I have tried uploading mp4s via dropbox desktop app, via browsers, Chrome and Microsoft Edge and even tried changing the format of the the video. I don't usually have problems uploading…
Photos App on MacBook Pro is Empty
No idea where to ask about this. I know there was some kind of change with Dropbox and that Dropbox would no longer back up my Apple Photos library (thanks for that, Dropbox). I just tried to open my Photos app on my MacBook Pro and it told me that Dropbox needed to move my photos to a new directory. I created a new…
Link in PDF to a Dropbox Folder Not Working
In Microsoft Word, I pasted a link to a Dropbox Folder. Holding Ctrl key + left clicking on this link opens the folder in my wed browser. I copied this link and pasted onto an email. Left clicking on this link in the email opens the folder in my wed browser. I printed this Word document to a PDF file. Left clicking on the…
I'm an admin on Dropbox, but I can't create a folder - "You need permission to perform this action"
Hello guys, I used Dropbox of business plan as a admin, but the folder cannot create and just pop-up notice that ' You need permission to perform this action' but.. I already admin and paid by myself... Can you know why this problem happen..?

Error Messages

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