Error Messages

Error 500 when I'm trying to retrieve a file's version history.
I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?
Shared Links not working in Word or Publisher
I recently upgraded to Windows 11 and am using Office 2010. Shared links used to open when I inserted them in Word or Publisher documents. They no longer work. Links that I uploaded before the upgrade do not work. If I insert the shared link in an email, it works fine. The problem seems to be exclusive to Office docs. I…
Being invited to Edit another users folder but it's 'view only'
I have a basic subscription to Dropbox but I have been invited by another companies/users profile to be able to edit, and add to, one of their folders on their paid account/subscription. They've assured me they've done this with other people who use the same basic (free) subscription I have too. However, when clicking the…
I can't open a shared link - I receive a 400 error message.
Why I can't open this [removed to prevent excess traffic] successfully? This web comes from a code named CalmAn-MATLAB . This web is cited in it, but can't open it in MATLAB which report an error. Could you help me, please? I'm worry about it.
Can't share files - "your files might contain phishing content" error
Please help. Every time I try to copy a link to share a file I get this notification. "We’ve interrupted your sharing activity because your files might contain phishing content." This has only started here recently and does it with every file I try it with. The file I'm trying to share is an empty folder, so that others…
Cannot use excel files offline when saved for offline use
I am experience an issue where dropbox tells me I must be connected to internet to open excel files in the dropbox app on my android phone, which I have "made available offline" for this exact purpose... Dropbox keeps sending me back automated replys to my issue telling me to save the file for offline use. I have. I need…
Excel sharing violations when saving to Dropbox
I just started having problems saving Excel files to Dropbox yesterday. First, I get this message: Then when I click select, I get this: Then when I click okay, I get this: Then it creates a temporary file, which I can’t find, and if I try close the Excel file, I get the same series of messages. What is going on?
Can't open the Dropbox app after the user folder name changed
Migrated user from AD to Entra ID, the user folder name changed, now it says "Couldn't start Dropbox" and I can't open the settings to make changes. Tried uninstalling and reinstalling the app, but that didn't work.
My desktop app is forever waiting to sync on Windows and I see a red cross next to my files.
I have Dropbox Desktop Application downloaded in my Windows Laptop. However, any edits I make to any documents are not syncing and I see a small "red cross" against the icon of that file. If I manually try to sync it, it's forever on "Waiting to Sync". How can I fix this?
Unable to Jupyter sync project directories with python environments on macOS
I am having trouble opening Jupyter notebooks created on one macOS computer (source) on another macOS computer (target) synced through Dropbox. The Dropbox app on the target computer shows that all files are up to date. The Dropbox app on the source computer, however, lists six folders that have not synced correctly which…
how to upload non duplicates to dropbox
I uploaded files to dropbox and there were server errors for some of the files. Does dropbox have an option to upload and skip duplicate files? I tried uploading everything again and it just tried uploading everything. i dont need everything uploaded again just the files that werent able to upload.
"We’ve suspended your sharing activity" - how can I resume sharing?
I got this message a long time ago, and I understand the issue. We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement. Now, I already re-organize how we use dropbox and would like to continue using it properly with…
"files stay here for the team" prevents me from moving files from team to personal folder
I - a TEAM ADMIN - cannot move files or folders from a team folder, to my personal (i.e. ADMIN) folder. I get an incredibly annoying message "files stay here for the team". How do I get around this?
My upload pauses on the website due to bad WiFi connection - will it resume? How can I resolve this?
Hi, I'm trying to upload a 450mb file to DB via the browser, however it gets to about 15% then "pauses" with the brown box saying "Upload paused - make sure your internet connection is stable". Im travelling with access to some pretty rubbish public wifi, but really need to get this uploaded. Is there a way to un-apuse it,…
Error in accessing files today. "Something went wrong your files are still safe".
I receive an error (no number) like so: Error Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home. No issues reported today. Anyone??
How to move the Dropbox folder to an existing Dropbox path?
I have completed the Advanced Reinstall process for Dropbox on my computer. Before the uninstall, my Dropbox folder was located at: D:\Users\<name>\Dropbox When I reinstalled Dropbox, I may have missed the the option to select the location of the Dropbox folder. The installation is complete, but the folder is now located…
"Some files can't be moved" error when moving Dropbox folder to a new drive
I have an internal 3TB HDD with my Dropbox folder on it (just Dropbox). I have had warnings and seen behavior that indicate it may be shortly about to fail. I have bought and installed a replacement 4TB SSD with the intention of transferring Dropbox to that drive. The process should be simple using the 'move folder'…
Can't start Dropbox because of permission error
Hi! I have two profiles on my Mac: one for my personal use, and one for my professional use. The profile for personal use has admin rights, the profile for professional use does not (but I could set it so it did). It's the profiles you see and can log into when you turn the Mac on. I have installed the Dropbox app with…
"Couldn't Save Content Please check your internet connection and refresh the page." Safari iOS
I download a lot of PDFs. I use iOS Safari. Half the time, I have no issue saving to Dropbox, but the other half of the time, I get the following error: "Couldn't Save Content Please check your internet connection and refresh the page." My workaround has been to use Save to Files where I have Dropbox linked, but this is,…
"www.dropbox.com refused to connect."
A classical case of Dropbox website working on every device in network, except a single PC. But, sadly, even with all the support on other similar topics, I couldn't connect to the website. I have tried using different browsers, turning proxy, antivirus and vpn on and off, using different DNS servers and removing the…
Message: Too many files... when downloading
Hi I am downloading several folders from my Dropbox and get a message (translated): Tried to pack to many files. First I got it when I chose several folders, and that is understandable. But after a while I get this message when trying to download a singel folder. I thought it might be a hickup in the browser so I restarted…
“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app
No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Dropbox on Fedora Silverblue 39
I'm testing Fedora Silverblue 39 currently, and the Dropbox experience is not great. I installed the latest version of Dropbox from Flathub, launched it and signed in without issues. But as soon as I closed the settings, I couldn't reopen anything. Relaunching the app just open the folder in Files. I tried installing the…
Error when opening a Dropbox shared folder on iPhone
Hi, I've shared a Dropbox folder with a friend and it opens ok on his PC but when he tries to open it on his iPhone he gets this error message, "Unable to access strictly necessary cookies. The website might not function correctly" I'd be grateful for any advice on why this is happening and for any ideas on how to solve…
Trying to install the desktop app on Linux Mint but I'm getting a pop-up error.
I have a brand new installation of Mint I'm trying to install Dropbox. I have Dropbox running on 2 other machines. I downloaded dropbox_2022_12_05_amd64.deb. When I try to run the install I get a pop-up window that says "Error Dependency is not satisfied libgtk-4-1 (>= 4.8.0)". I installed libgtk-4-1, but still get the…
File request keeps giving me a "the following characters are not allowed" error.
Has anyone gotten an error message when you want to send a folder to request files? I am getting this but I am not using any special characters at all!
How to upgrade to Dropbox for macOS on File Provider?
I've recently purchased a new Macbook Pro (Apple M3 Pro, running MacOS 14.5) and installed Dropbox. However, it shows that I'm not eligible for the version on File Provider which causes me issues with accessing files that are only stored in the cloud. My other, older intel-based Macbook Pro with the same OS has everything…
We’ve interrupted your sharing activity because you tried to share a file that may contain malware
I have the Dropbox Advance account and I got this notice from Dropbox yesterday: Can’t share file We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this. I never got any email to get this resolved. I have been trying to…
Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: Reconnecting to the internet. This may take a moment. * No VPN * No Firewall * Home Network * Fully updated Dropbox The thing that is baffling…
Can't copy a Dropbox folder to an external drive when using Mac OS
When I try to copy a Dropbox FOLDER to a SanDisk 1TB external drive, I get the message, "The operation can’t be completed because an unexpected error occurred (error code 0)." However, I have no problem copying an individual FILE to the drive. I'm using a Mac with Sonoma OS14.5. Any ideas on how to solve this?

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