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"Installation failed. Please try again" error on Windows 10
Hi there. I had to uninstall Dropbox on my machine with Windows 10 and downloaded the Dropbox app and executed the DropboxInstaller. After a few minutes saying "Installing Dropbox...", I get the error "installation failed. Please try again" without any more information. I deactivated firewall and antivirus but the error…
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I see a "NetworkError when attempting to fetch resource" error and I can't access Dropbox.
Hello. I am having issues logging into my Dropbox account on one of my PC’s. I know the password because I can log into Dropbox on another computer. It will not log me in on that one computer, not on the website and not on the app. I used to have Dropbox installed on that PC, but when Dropbox stopped syncing files…
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Unable to un-ban account after sharing a link
Shared a folder link with 4 vid clips in with a few friends, have used Dropbox for years, no issues until now, and banned?
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"Something went wrong" every time I try to open Dropbox.
For 2 days now when ever I try to open Dropbox, I get an error screen that says "Something went wrong. Don't worry your files are still safe and the Dropbox team has been notified." This is day 2 and I need to get to my files. What's going on???????
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I can't upload videos or photos to my iOS mobile app; it says "check network settings and try again"
i just upgraded my Dropbox to the paid version, and cannot upload any files or videos on the Dropbox app on iPhone. It keeps saying "Couldn't upload. Check your network settings and try again." I've restarted my phone, logged out and logged back into the app, I've cleared the Dropbox cache, killed the app and restarted the…
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Popup window: “Dropbox.app” would like to access data from other apps.
I have gotten a popup window several times recently on my MacBook Pro that says: “Dropbox.app” would like to access data from other apps. Why am I getting this popup and should I say yes?
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I received a link from a customer but getting a message that the email or password is incorrect
I am not familiar with Dropbox, but I received a link from a customer of mine, but I try to open the file, but I have to log in via my email, but I keep getting the message that the email or password is incorrect. I also have an account created at dropbox but that doesn't work either
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Dropbox desktop app indefinitely syncing and giving an error that permissions can't be fixed
The dropbox app keeps syncing files, but the internet bandwidth is not used. It is stuck at "updating files". I already went to fix permissions, and it gives an error, saying the permissions cannot be fixed. I should contact support. I gave permissions to the app, unlocked etc. It is just constantly syncing nothing. Please…
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Why do I get a notification that my iPhone is locked when plugging it in to sync files and photos?
When I plug my phone in to my Windows 10 PC to sync my photos, I get a notification that my device is locked and to unlock it. I am getting super frustrated as I have reset the network settings on my iPhone 8, reset the location and privacy, restored the whole phone, changed the auto play settings on my computer, turned my…
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Excel files all open as corrupted files
Hi. I have a large amount of excel files stored in my dropbox..... Yesterday they opened and worked ok, but today, they all generate an error when being opened which reads..... "Excel cannot open the file '<filename>.xlsm' or <filename>.xlsx because the file format or file extension is not valid. Verify that the file has…
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Error creating transfer. Please try again.
i am unable to share my uploaded file (document)
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'Syncing is paused while a file in this folder is open. close the program using this file', why?
Hello, I have added dropbox to my desktop but it keeps coming up with 'Sync issues', when I clock on the issue it says 'Syncing is paused while a file in this folder is open. close the program using this file.' However, I don't have anything open. I have restarted my laptop, uninstalled and reinstalled the app, logged out…
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Error 500 when I'm trying to retrieve a file's version history.
I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?
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Shared Links not working in Word or Publisher
I recently upgraded to Windows 11 and am using Office 2010. Shared links used to open when I inserted them in Word or Publisher documents. They no longer work. Links that I uploaded before the upgrade do not work. If I insert the shared link in an email, it works fine. The problem seems to be exclusive to Office docs. I…
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Being invited to Edit another users folder but it's 'view only'
I have a basic subscription to Dropbox but I have been invited by another companies/users profile to be able to edit, and add to, one of their folders on their paid account/subscription. They've assured me they've done this with other people who use the same basic (free) subscription I have too. However, when clicking the…
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I can't open a shared link - I receive a 400 error message.
Why I can't open this [removed to prevent excess traffic] successfully? This web comes from a code named CalmAn-MATLAB . This web is cited in it, but can't open it in MATLAB which report an error. Could you help me, please? I'm worry about it.
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Can't share files - "your files might contain phishing content" error
Please help. Every time I try to copy a link to share a file I get this notification. "We’ve interrupted your sharing activity because your files might contain phishing content." This has only started here recently and does it with every file I try it with. The file I'm trying to share is an empty folder, so that others…
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Cannot use excel files offline when saved for offline use
I am experience an issue where dropbox tells me I must be connected to internet to open excel files in the dropbox app on my android phone, which I have "made available offline" for this exact purpose... Dropbox keeps sending me back automated replys to my issue telling me to save the file for offline use. I have. I need…
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Excel sharing violations when saving to Dropbox
I just started having problems saving Excel files to Dropbox yesterday. First, I get this message: Then when I click select, I get this: Then when I click okay, I get this: Then it creates a temporary file, which I can’t find, and if I try close the Excel file, I get the same series of messages. What is going on?
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Can't open the Dropbox app after the user folder name changed
Migrated user from AD to Entra ID, the user folder name changed, now it says "Couldn't start Dropbox" and I can't open the settings to make changes. Tried uninstalling and reinstalling the app, but that didn't work.
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My desktop app is forever waiting to sync on Windows and I see a red cross next to my files.
I have Dropbox Desktop Application downloaded in my Windows Laptop. However, any edits I make to any documents are not syncing and I see a small "red cross" against the icon of that file. If I manually try to sync it, it's forever on "Waiting to Sync". How can I fix this?
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Unable to Jupyter sync project directories with python environments on macOS
I am having trouble opening Jupyter notebooks created on one macOS computer (source) on another macOS computer (target) synced through Dropbox. The Dropbox app on the target computer shows that all files are up to date. The Dropbox app on the source computer, however, lists six folders that have not synced correctly which…
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how to upload non duplicates to dropbox
I uploaded files to dropbox and there were server errors for some of the files. Does dropbox have an option to upload and skip duplicate files? I tried uploading everything again and it just tried uploading everything. i dont need everything uploaded again just the files that werent able to upload.
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"We’ve suspended your sharing activity" - how can I resume sharing?
I got this message a long time ago, and I understand the issue. We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement. Now, I already re-organize how we use dropbox and would like to continue using it properly with…
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"files stay here for the team" prevents me from moving files from team to personal folder
I - a TEAM ADMIN - cannot move files or folders from a team folder, to my personal (i.e. ADMIN) folder. I get an incredibly annoying message "files stay here for the team". How do I get around this?
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My upload pauses on the website due to bad WiFi connection - will it resume? How can I resolve this?
Hi, I'm trying to upload a 450mb file to DB via the browser, however it gets to about 15% then "pauses" with the brown box saying "Upload paused - make sure your internet connection is stable". Im travelling with access to some pretty rubbish public wifi, but really need to get this uploaded. Is there a way to un-apuse it,…
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Error in accessing files today. "Something went wrong your files are still safe".
I receive an error (no number) like so: Error Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home. No issues reported today. Anyone??
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How to move the Dropbox folder to an existing Dropbox path?
I have completed the Advanced Reinstall process for Dropbox on my computer. Before the uninstall, my Dropbox folder was located at: D:\Users\<name>\Dropbox When I reinstalled Dropbox, I may have missed the the option to select the location of the Dropbox folder. The installation is complete, but the folder is now located…
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"Some files can't be moved" error when moving Dropbox folder to a new drive
I have an internal 3TB HDD with my Dropbox folder on it (just Dropbox). I have had warnings and seen behavior that indicate it may be shortly about to fail. I have bought and installed a replacement 4TB SSD with the intention of transferring Dropbox to that drive. The process should be simple using the 'move folder'…
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Can't start Dropbox because of permission error
Hi! I have two profiles on my Mac: one for my personal use, and one for my professional use. The profile for personal use has admin rights, the profile for professional use does not (but I could set it so it did). It's the profiles you see and can log into when you turn the Mac on. I have installed the Dropbox app with…