Desktop

The Dropbox app doesn't launch automatically every time I restart my Win11 computer.
I recently got a new laptop with Win11 on it. Got the Dropbox app installed, synced, etc. When I shut down the computer, then turn it back on, the DB app is no longer available in my system tray, and I have to reinstall. That works, but it's a pain in the ******. Is there a setting in Windows11 that I need to set? Or in…
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Had to reformat hard drive and reload new MacOS and data, now I have 2 Dropboxs on my hard drive
I am a Dropbox Plus user running a MacBook Pro, with Sonoma 14.5 Last Sunday, 06/09/24, I experienced problems with my MacBook. Working with Apple Support, they tried to reload a new copy of the OS, but it didn't resolve the issue. Since I had a recent Time Machine backup, their advice was to reformat my hard drive, reload…
Add option to hide sync status icon in the desktop app on Windows
Many times I share my screen in meeting and i don't want the participants to know that I'm syncing to Dropbox. So if you can add an option whether to hide or show 'sync status icon' in the desktop files so no one -but me- would know whether i'm syncing or not. Currently everyone in the meeting can know which files i'm…
How to disable Dropbox the pop-up asking me to login to Dropbox on the desktop app?
Recently, I replaced Windows 7 with Windows 10 on my desktop PC. This has worked perfectly so far. My user has a start page with the programs that are important to me and the corresponding link shortcuts, and almost everything works perfectly. Dropbox Basic is one of the many links, but not to the installed program, but to…
My shared folder locally doesn't have a green check mark. Why?
Good morning, I'm havind problems with one of my shared dropbox folders. I do not get the normal green check mark on any of the files and folders within the shared folder that is giving a problem. With other shared folders I do not have this problem. Also when I'm working in the folder that is giving me problems, I…
Keepass database file will not update properly.
I have used Keepass password database on dropbox for many years without issue. A few months ago it stopped syncing properly. If I make a change in Keepass, I see that dropbox thinks it updated all copies as the file date changes, however when opening up the file, I see my updates haven't changed. I have gone through all of…
Sync history missing after update on the Dropbox icon
first it was the time remaining that went missing. now sync history, which at least showed some indication of the progress of syncing has vanished. got a message yesterday that the box that opens when you click the icon was being updated. Now today instead of sync history and activity, it shows 'your activity' and 'sharing…
"Files in this folder are being used by Windows Explorer, so they cannot be synchronized" error
There is 1 file that cannot be synchronized. The synchronization problem shows that "Files in this folder are being used by Windows Explorer, so they cannot be synchronized. Please close the file to resume syncing". I tried closing all folders, restarting my computer, and restarting Dropbox, still unable to sync
Dropbox pulling incomplete excel documents
Hello, One of my employees are having an issue with their laptop concerning excel and Dropbox. We use Dropbox for our field technicians to pull excel spreadsheets to complete a daily report. This spread sheet is a template that they add their data into, and then save to another folder within their Dropbox. They've…
Cannot move a folder to another folder on Finder- Mac
Hi! I am having trouble when I try to move a folder from my desktop to another folder on Dropbox in my Finder window on my MacBook Air. It says Error-36. I have tried multiple suggestions I've found online and nothing works. I am able to open the contents of the folder and move each item to the new folder, but I can't move…
Unwanted 'update' to Macos on File Provider causes multiple issues - excessive disk use being one
After 10+ years of happily using Dropbox both private as for business, I got the invite to update to use Macos on File Provider. The update ran smoothly in itself, but: 1) I lost around 120 GB of disk space (free was 225 GB/1TB, free is now 101GB/1TB). Mac tells me that folder size in the new location is 497,46 GB (in 81k…
Do I need my files to be available offline to sync to the Dropbox website?
On my PC desktop, I am syncing my Camera Uploads folder in the Dropbox folder so I can sort out last year's pictures to a separate folder. I want it to then sync to the Dropbox site accordingly. It's easier for me to sort on my desktop. Do I need it to be set to sync so it's available offline to accomplish this? I started…
My desktop app isn't syncing properly and now my programs are missing
I got a new laptop for work in January. I thought my dropbox was syncing in the new laptop #2, but it wasn't - my dropbox was only synced through January. Today I tried a new sync/install of dropbox on laptop #2. Long story short everything that was on laptop #2 this morning (files AND all new programs installed since…
Dropbox Backup: External Hard Drive shows as 'unplugged' when it's not
I have an external hard drive and I keep getting an error message saying that the external hard drive is unplugged when it is not unplugged. The download bar has been stuck at 3%.
Dropbox won't save or download Excel file as PDF
I used to be able to easily convert my Word and Excel files in Dropbox to PDFs using the Export or Print functions. Although it is still working for Word docs, it is not working for Excel files. It lets me go through the steps using the Export or Print functions, but when I click "Download" that dialog box goes away but…
How can I access multiple Dropbox accounts on my computer?
Complicated scenario. I could use advice on getting my Dropbox accounts nicely aligned on my File Explorer again, after a disaster with the “Team” format. After having an issue with joining a Team, I need help getting access to and moving items between three different types of Dropbox accounts that I know have. To explain,…
An Excel file I share with a Business team is creating conflicted copies
Hi I am currently working on a project for an organisation with an excel file. The excel file is contained in their Dropbox and which I 'share' and have edit rights. This is where I am confused and hope to get a clearer view of what is happening. I have created an excel file and uploaded to the shared drive. I assume that…
Syncing is interrupted. But why?
Receive "Syncing Is Interrupted" error message. Took the following actions to resolve: 1. Disabled firewall 2. Disabled antivirus 3. Made the Windows user an admin 4. Disabled OneDrive 5. Ran Check Disk on Windows Can't think of any other solutions. Please help.
Taking a long time to open my Dropbox folders in File Explorer, after updating Win11
After a Win 11 update Dropbox access in File Explorer became very slow. If I click on a subfolder it takes a long time to open subfolder. But, If I click open in new tab or new window, that subfolder opens quickly. Then, if I click on file, pdf or anything else it takes long time to open. If I open Acrobat or an app and…
Is there a way for the desktop app to not sync a folder, while it's being accessed by another app?
I have a portable app that runs on windows. instead of copying it to a usb drive, I put in a subfolder in the dropbox tree --- this schema works quite well --- on issue that I have from time-to-time, is that the db app might try to upload files that the app uses and for the most part those files are work or temp files that…
I tried switching to Dropbox, but it’s impossible
I subscribe to 2TB on Google Drive, but some aspects of their app functionality are not good. I consider Dropbox's software superior in speed and reliability. A feature I really like in Dropbox is the ability to disable synchronization for a specific folder or file, something that is not possible in Drive. However, Dropbox…
How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS
I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to see a preview so I can figure out which files I need to download locally (I just moved from an old computer that had enough…
Camera Upload from SD Card: device neither shows nor uploads
Hey! When I insert my SD Card into my Mac, Dropxbox asks me whether I want to save the data on my dropbox. When I confirm to upload, nothing happens. The SD is also not shown under the setting > backups > device panel. What's wrong? Hope someone can help. Thank you!
What is the best way to upgrade to Mac Sonoma and Dropbox File Provider?
So been avoiding making any changes for over a year now since things have been working relatively well with the Old Dropbox on two Macs running OS Ventura 13.5, even with the issues around online-only files. But really want to get my Macs on the current version (Sonoma 14.5), which I think means I have to upgrade to…
Bug - "unable to sync" a file that is in an ignored folder.
I have a folder that is set to ignore such as here: https://help.dropbox.com/sync/ignored-files The folder properly does not sync and does not show up on my dropbox web or on any other synced devices. However, there is a file in that ignored folder that continuously throws an "unable to sync" error from my desktop app.
Best practices for remote staff & is the app better than the website?
I have a team of 3 part-time staff. We use Dropbox for Business for all of our client files. What are the best practices for syncing files to the staff's hard drive vs. staff using the web-based platform through a browser? Two of the staff utilize their own computers and are reluctant to sync files to their local machines…
Dropbox is constantly syncing and using a lot of the processor on Windows 11
Welcome. I have a problem with droppbox running incessantly on a desktop computer, windows 11. The processor is loaded all the time. The dropbox bar shows 1 in black all the time and shows that it is syncing 207 files, once it shows 16 minutes then 1 hour and it continues like this all the time. The computer works 15 hours…
I've lost my updates after relinking the Dropbox app
My device stopped syncing recently and to fix this I was told to unlink and relink the device to fix the issue, i did and it work but i now seem to have lost a lot of work done (over a month) on my Dropbox. It seems when I relinked, it restored to the state it was in when the last syncing was successful before the…
Up/Download Speed Indicator Missing?
I was able to check the Up/Download speed of syncing files via the Dropbox app, or by moving the mouse over the Dropbox Task Bar icon. (Windows 11). Has this feature been removed ? See screen shot below.

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