Desktop

Repeated Dropbox messages on Win10 about moving online-only files to the Dropbox folder
Repeated messages are appearing today; first time ever: Does anyone know how to stop these? Edward
Does Mac Dropbox store offline files in System Data?
Dropbox 185.3.5963 MacOS Ventura 13.6 Can someone confirm that offline Dropbox files/folders are stored in System Data. I have 1.06 TB of System Data and 987 GB of Dropbox data on a 2TB SSD with 650 GB available. If this is the case then users should be informed as there are many websites that recommend deleting System…
I can't update my Mac to File Provider, as the app is stuck syncing 2 files
Hello - I am trying to update Dropbox on my Mac (Sonoma) to the File Provider version, but it tells me I need to finish syncing files first. The menubar app has said "Updating 2 files" for months now, and never finishes. Is there a way to see what files it is currently trying to sync in order to diagnose the problem?
Files appear on one connected device, but have not synced to the others
Hi, I have DB on my laptop that has all my files showing currently in my DB folder on Explorer. Since 5/29 my desktop folder files do not show these files, when I go to dropbox.com on my desktop it does not show these files, the DB app on Iphone does not show these files and on my laptop when I go to dropbox.com I do not…
Continuous sync to an external drive
I have looked online, within this community, and asked several friends, but I cannot seem to find the correct answer. My DROPBOX files are all online. My Dropbox folder on my computer is under c:\user\username\dropbox. I do not want to move this to an external drive. I would like to set up a schedule where DROPBOX, or an…
All files moved to online only
I recently updated to dropbox for mac and all files and folders have been moved to online only and have to be downloaded if I want to view/access them meaning I can't access them while offline. All files with have the grey cloud icon with the downwards pointing arrow next to them - clicking on this does nothing - the icon…
Beta Build 201.3.5439
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Folders are in confusing locations on Windows 10.
How to untangle unwanted syncs using Windows 10 File Explorer? I use Win Explorer's filing system, and have an old Dropbox folder as well intended for a few special folders. Folders have started to be confused: some subfolders appearing under Dropbox, others where they should be: Windows Quick Access. No Dropbox app is…
Permissions Error upon Upgrade to Mac Monterey
I just updated to Mac OS Monterey on my MacBook Pro (Mid 2015) and now Dropbox doesn't work anymore. Specifically, I get an error message saying that Dropbox can't start because, "This is usually because of a permissions error." I tried uninstalling and reinstalling, I tried the advanced uninstall, I tried fixing…
How do you stop large team files from syncing to my system, once they are in the process of syncing?
I work for a film media company with team members around the world. Dropbox is a great solution until … someone happens to upload a titanic file, (like a film, or huge special FX sequence that are hundreds of gigs or maybe a TB). The challenge I face: If I’m sharing an active folder with a team (that I need access to) and…
I want to switch OS from Windows to Linux - will my Dropbox files be safe?
I have a very old desktop PC currently running Windows 10 with Dropbox. It cannot be upgraded to Windows 11. I am thinking of changing the operating system to Linux Mint. What happens to my Dropbox files if I do this? Is Dropbox compatible with Linux? If so, what version? Are all my files retained in the Dropbox cloud…
Unable to Sync Files after enabling, Dropbox Backup
I used Dropbox to sync my files across multiple devices. A couple of days ago, I got a prompt to backup my files through dropbox backup and I clicked "yes." It converted all of my synced files to be files that were backed up instead. When I realized my error, I tried to reverse it, but now the only option when I right…
Will I lose files if I wipe my laptop?
So I have a dumb question to ask! I need to wipe/factory reset my laptop to sell it. I have Dropbox Basic on my laptop and on my desktop computer. If I wipe my laptop, will I lose files from Dropbox and/or on my desktop computer as well? I'm worried that everything is synced between the two computers and that I'll lose it…
How can I safely uninstall and reinstall the desktop app without losing files?
I'm running Desktop Basic under Windows 7 but it may not have been initially installed as ADMIN. There are several files in folders that are not easily replaced. If the current version is uninstalled will these files remain intact and be accessible under reinstalled Desktop ? Are there any "gotchas" with uninstall &…
Sync is "up to date" yet many folders are missing from the backup folder
hey guys I am helping someone with their Dropbox on Windows 10, they have the 2TB plan, the folders in question are around 120GB in size to be backed up so plenty of space. Anyway, fresh start on Dropbox, reinstalled the app last week as the friend hadn't been using Dropbox for ages, got the latest, synced the folders, but…
Can't open some files after syncing all, please help!
Hello everyone, I am new to Dropbox and currently using the 30 days free trial. I am a windows user and have a shared folder with a mac user, after syncing all the files in the folder, some of them won't open whenever I try to, and would show up as 0 bytes when I check their properties. Anyone knows how to fix this? Thanks…
Dropbox Backup 2024 version can't sync among computers
I have 3 computers: Let's call them Computer 1 (desktop) Computer 2 (desktop, different location) Computer 3 (laptop) For a couple of years, the files in Computer 1 were in the Mac user folder (Documents, Downloads, and Desktop), not the Dropbox folder. I used Dropbox Backup to keep these backed up. These made a copy in a…
Windows (10) keeps telling me that Dropbox wants to change files on my machine
Windows (10) keeps telling me that Dropbox wants to change files on my machine. I get the Account Protection security pop-up window multiple times a day and sometimes there'll be dozens of them in the morning. What's going on?
I don't see the option to ignore a folder within my right click's context menu. Any ideas?
According to https://help.dropbox.com/files-folders/restore-delete/ignored-files there should be a "Don’t sync to dropbox.com" option. I don't see it. I'm not a business user. I'm using Windows 10 with Dropbox v101.4.434. What am I doing wrong? This is what I see:
Hard drive full of system data on macOS, how can I change it?
Dropbox eats up computer memory in the form of system data, although all folders are not set to "offline available", but can only be viewed online. How do I fix the problem? The computer has 500 GB of hard disk space, 78 GB are my documents, 53 GB are apps, macOS 20 GB and 340 GB (!) of system data. The computer's memory…
Conflicted copies that don't show up locally with Mac .rtfd files created with TextEdit.
I can create a .rtfd file with TextEdit by simply adding a graphic to a text file. TextEdit changes the extension to .rtfd. I have no trouble saving and opening these files in a DropBox folder in the Mac Finder. These files are actually packages, folders with contents inside. The .rtfd extension causes the Mac to present…
Desktop app won't open in Mac Big Sur, stuck on "starting".
I never had a problem before. The desktop app now gets stuck while opening. I wiped all related files from the app and reinstalled. No change. I made sure I had nothing blocked from internet access, and gave full disk access to dropbox in my security prefs. No change. The app just says "Starting" and never goes further.…
I'm missing files/folders in new Windows desktop version - I can't access my Downloads folder
I believe I installed the new version yesterday 5/27/24, and I can not find my files. I think they may be in the old version. I do not understand computers very well, and bc I only have the basic plan I can't talk to anyone. When I try to go into the file, I get the following error msg...dropba\pc\downloads is unavail. And…
The Dropbox app doesn't work on my new macOS Catalina
My new Mac has Catilina 10 15 7 and I can't get Dropbox to work. HELP!
Stable Build 200.4.7134
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Fixed an issue where the ignore icon sometimes failed to display when a file was ignored via the context menu on Windows. * Fixed an issue that prevented users from loading selective sync…
Dropbox contents different on my laptop, desktop, and phone
On my HP desktop in File Explorer, I have many files under Dropbox. This list differs wildly from my FIle Explorer on my HP laptop, my phone, and Dropbox.com. CLicking on either of the Dropbox icons in the system try, they all say your files are up to date. I m paying the 2GB subscription, but if I can't quickly get to my…
Managing an external APFS Apple external drive with Dropbox.
I have connected an APFS Apple external drive to my MacBook Pro and chosen certain folders to be synced with DropBox. I do not need to upload anything else on my MacBook, because I am synching with iCloud. 1. Will DropBox keep these folders/files up to date, because I rename them on my external drive on a regular basis? 2.…
Recent Backup update has corrupted my files and they can't sync due to lack of hard drive space
Recently updated my Dropbox App on Mac and had my computers 'Documents' folder synced to Dropbox, with certain folders as online-only so as to save space. The new update only allows for everything in the'Dropbox' folder to be selectively sync'd. This has resulted in files being kicked back onto my HD, but without enough…
My computer is lagging when accessing local files when not connected to internet
I am finding Dropbox to be unstable locally when I am offline eg laggy, stalling, files aren't available. If I can't treat my dropbox files like any other file on my hard drive there is no point of using it IMO. I've been using dropbox for over a decade without this problem.
Large number of files (>300,000) “syncing” at boot up on PC, but no record of any files synced.
This week, when I boot my PC, the sync manager indicates over 300,000 files are being synced. When the process ends an hour or two later, there is no record of which files have been synced. This behavior does not occur on my mac, only on the PC and only within the past week or two. Support first claimed it was due to a new…

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