Desktop

Switching from One Drive to Dropbox
Hello everyone, Onedrive is slowly but surely driving me crazy. The main problem I'm having with it is that you can't exclude folders from the root folder for documents. As many of you know, excluding a folder in the Onedrive language means that I don't want that folder on my computer. Who came up with something like that?…
Win11 taskbar menu is gone, no way to access any dropbox settings or pause/quit dropbox
I think a new update was maybe pushed, and now if I click the dropbox icon in the taskbar I no longer see any settings, only a search bar and recent files, which is the two last things I would want to see if I right click the dropbox icon in my task bar. This was the only way im aware of to pause sync or quit dropbox,…
Ending support for Win 8.1 Pro. I will not be upgrading the os. How do I sync once that happens?
I just noticed DB is ending support for Win 8.1 Pro. I will not be upgrading my OS. How will I continue to sync files to my DB account. I tried looking for this answer but am missing it. Thanks
Stable Build 205.4.5765
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Beta Build 206.3.6371
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
How to undo the damage caused after the update on our Dropbox team account?
For the 40,000 files I have/share - It appears it will take days to sort out - it best - for folders I shared with 400 sales people - nightmare. Transitioning to a different cloud provider would take less time. Can anyone provide a process that minimized the pain? How about when files that were saved - they do not SYNCH -…
How do I swap to different account on Windows PC?
I am running Windows 10, have the Desktop app installed and have 2 different Dropbox accounts - it is currently set up to access Account1. For various reasons, I need to stop using this one and move to Account2. For the life of me I cannot work out how to do this! I uninstalled the app, reinstalled but it remembered…
Beta Build 206.3.6386
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Files not transferred from old Mac to new Mac
I was using free dropbox on old mac, bought new mac and upgraded to Plus on it but old Mac is not sharing or registering purchase of new plan. Please help me to access my files from old mac!
The desktop app doesn't start automatically on my Windows 11 computer.
New computer, Win11, nothing out of the ordinary installed (it's minimal as it's intended just to be a travel computer for the motorhome). Each time I start the computer, I have to manually start Dropbox. In Preferences, the Open Dropbox on Startup is checked, and in computer settings, the "Allow apps to communicate…
Trouble creating new folder in the root of my account, when using the app.
got drop box syncing on two different devices and its working fine. issue I'm having is that we can not create a new folder in the root of the drop box sync. the setting is turned on to allow this so it isn't that. from what I can see is the permissions for the group everyone has special permissions denied. when I remove…
I've installed the desktop app twice, but I have 3 Dropbox names on my machine now
I have installed drop box twice on my computer in hopes that I could use the shortcut on my desktop to open but it want open now I have 3 drop box names in the same place and I need to remove 2. Not sure is this why it's not allowing me to open it or not from the desktop ICON.
I can't delete a system folder on the Dropbox app (Windows 11).
I unfortunately copy a system folder in my Dropbox. I deleted it a few moment after and it is now deleted in the Dropbox cloud but not in my computer. So I can't delete it any more in my computer and I frequently receive error messages "Synchro impossible". How to do to definitly delete all the folder in my computer?
Dropbox wants to learn more about your experience with notifications
Hi Dropbox community! My name is Justin, a PM on the Desktop experience team. I'm hoping to learn more about your experience with notifications: what's working, what isn't working, what notifications you'd like, which ones you don't. There has been a wealth of comments over the years on this topic and we want to begin…
How to change the divider online lower, so that I can see all of my content?
On the left side it shows my folders, or a few of them. Then it shows Recents Starred.... I'd like to be able to move then divider way lower so I could see my list of folders and files. In other words, I want quicker access to what I have saved. Is there a way to achieve this? Also, how do I get DB back in the Mac Sidebar?…
Why are some of my Dropbox files not showing in File Explorer (Windows)?
I can view and access files via my phone and via dropbox online, but some files are not visible in Windows Explorer (Win 10). The strange thing is that the files are actually there; If I open excel, for example, and select the file from the recently opened files list, the file opens. If I save the file, it will reappear in…
Random .js files waiting to sync. How can I delete them?
How do I delete (mostly js files) stuck on waiting to sync? I took a screenshot of a web page, went to print it, then dropbox popped up trying to sync about 30 random websites/pages and some other files. Unable to right-click or delete and I am not the admin for this DB. How do I get rid of these items?
My app has been stuck at syncing, & the number of files doesn't decrease.
I updated to macOS 14.6 yesterday or the day before yesterday. I'm not sure if the problem is related or not, but Dropbox is stuck at "Syncing 17 files". The number "17" doesn't decrease for hours. I've already restarted the machine and restarted the Dropbox app after the machine is up. I've also confirmed that * The…
Dropbox app on Windows 11 not launching and it gives errors when trying to uninstall/reinstall
On Windows 11 OS, my Dropbox application does not launch (bunch of error messages). I tried repairing it by uninstalling / reinstalling it but I have the error message that the DropboxUninstaller.exe file (in Client folder) is corrupted. Installing Dropbox (without uninstalling) does not work either (error code…
All of my devices show 0 bytes for my Scrivener files, except my MacBook Pro.
I use dropbox on ipad and 2 Mac's essentially for the app Scrivener. I saw last week that all my scrivener projects'size (it is packages = folders) was 0 byte. on my macbook they still had the correct size (a chance as since I trust dropbox I don't make backups of my dropbox folder, I know it's terrible) but the sync is…
"Installation failed. Please try again" error on Windows 10
Hi there. I had to uninstall Dropbox on my machine with Windows 10 and downloaded the Dropbox app and executed the DropboxInstaller. After a few minutes saying "Installing Dropbox...", I get the error "installation failed. Please try again" without any more information. I deactivated firewall and antivirus but the error…
How to sync my files on an external drive?
Hello, I would like to store my photos and music on an external drive and then synchronise this drive via Dropbox (macbook, imac, ipad etc.). Is this possible or can I just make a backup? How do I set up selective synchronisation so that the data is on the external drive but not on the Mac? I would really appreciate a…
Why is Dropbox deleting local files after moving to a new computer?
Hello wise Dropbox warriors, So I recently purchased a Macbook Air to serve as a backup/travel laptop. My main machine is an MBP 16. I booted up the MBA using a Time Machine backup so that it effectively became an identical copy of my MBP. The Dropbox folder, with its 200GB or so of files, was likewise copied over. There…
Mac OS Sonoma: how to rename the root folder?
By switching to my new Mac, somehow the name of my root folder has changed from "Dropbox (personal)" to simply "Dropbox". but this is a disaster cause all my links are now busted. Is there any way to change the name of my root folder back to "Dropbox (personal)" ?
Syncing icons are gone from Finder on Mac OS Sonoma 14.5
I just got a new mac and the Finder icons that show if a file is available offline or not are all gone … any idea how to fix this? I used to be able to see an icon on the right side of every folder/file name, and now … nothing. Using Mac OS Sonoma 14.5.
Endless loop when trying to use & connect both my personal & work account.
Here's the scenario. Mac OS Ventura, I have a Work Dropbox account & a Personal one. I connect these online while signed into my personal account easily enough. Go through the websites selective sync process for my personal account which changes the Personal Dropbox folder to the dropbox icon in Finder & in the dropdown…
Shared link keeps changing when clicking and dragging a replacement file into Dropbox desktop
In the past, when you clicked and dragged an item from your computer into your dropbox, it would keep the original shareable link. Seems that now when you do this it creates a new link. How do I stop this? Evertime I click/drag a file I have to send everyone who needs that access the new link.
Beta Build 205.3.5742
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Is it possible to keep my desktop folder files available in Dropbox (not as a Backup but as synced)?
Before the most recent major update (like a year ago, I'm not sure), I had the location of my Dropbox folder as the desktop folder of my computer. That made it so I could use the desktop to have clear visual representation of the files I was actively working on. After the update, something went wrong, and I was having…
I see a "NetworkError when attempting to fetch resource" error and I can't access Dropbox.
Hello. I am having issues logging into my Dropbox account on one of my PC’s. I know the password because I can log into Dropbox on another computer. It will not log me in on that one computer, not on the website and not on the app. I used to have Dropbox installed on that PC, but when Dropbox stopped syncing files…

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