Desktop

Dropbox syncing issues between Windows and Mac due to incompatible characters
We have shared document libraries with multiple users with both Windows and Mac and recently we have encountered an issue where some data is not syncing to devices. It appears Dropbox allows the addition of special / reserved characters in file and folder names and these files and folders are therefore simply ignored and…
Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message: Reconnecting to the internet. This may take a moment. * No VPN * No Firewall * Home Network * Fully updated Dropbox The thing that is baffling…
Cannot View PDF files with Adobe Acrobat while Dropbox is syncing with ArcGIS Pro running
When Dropbox gets hung while syncing, adobe acrobat stops working. My team uses Dropbox with ArcGIS Pro, and there are a lot of files being synced. We usually manage and do not have a problem with other applications. Recently my entire team has been unable to use Adobe Acrobat while ArcGIS Pro is running or was recently…
My Windows syncing status shows "updating 2 files" for weeks.
Have Dropbox app on Desktop (windows). It has been showing sync for weeks. When I click on the tray icon it says "updating 2 files" I have no idea what the 2 files are. Since that started I have several folders with the blue sync icon that are not syncing. I turned off firewall, rebooted, shutdown dropbox and restarted…
Dropbox app for Windows non functional, stuck at "starting"
Hello, Since yesterday, my team (8 users) are encountering problems with Dropbox app for Windows, systems are Windows 10 and Windows 11 so I assume it's not related with any system issues. After restarting the computer, app continues to work for about 5 minutes, after that time Dropbox options from right click menu…
Relinking an old Dropbox location after reinstalling the desktop app
I am a music producer, and store .logic files within dropbox - I've always loved how seamlessly it seems to store everything, and love that every change not only saves, but syncs in the cloud. Recently, other files within my dropbox (simple mp3s) were stalling when trying to download, so I reinstalled the desktop app,…
Teams administrator unable to modify name or delete parent folder on desktop
As a Teams administrator I am now unable to modify or delete a parent folder on a local machine. I have contacted support and have this response: "Please note, that the issue you have been experiencing is expected behavior after the most recent update made to Dropbox teams. As of now, regardless of the top-level setting…
I use the desktop Dropbox app. Now I see the Windows Store app is installed but "hidden". Why?
Long ago I installed the desktop Dropbox program and have never installed the Windows Store Dropbox app. Today, the desktop program auto-updated as usual. But when I was using a tool to see what Windows Store apps I have on my computer, I noticed that the Windows Store app is also installed but is marked as "hidden". Why…
Some folders aren't syncing to Mac device, but they are syncing to Windows and Linux
Hi Everyone, I'm on M3 Mac, with the most recent Dropbox app. I noticed that specific shared folders will never show locally, in the file system, despite being marked for syncing. Tried both versions of Dropbox app, with and without the new File API. Reinstalled, redownloaded, redid everything I could think of - the result…
Beta Build 203.3.4740
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
File Request option missing on macOs after File Provider update
Hello Since I've updated to File Provider on my MacOs Desktop App, I'm not seeing the 'Request Files' option after right-clicking a folder. I can still request files for each specific folder via the website file request form, but the ability to right-click and request files directly from the folder that you wanted just…
After removing Dropbox from my Mac, it still appears in "login" items. Help?
I am running the latest version of Ventura on Mac. After being a long time fan of dropbox, I decided to stop using it after having problems with the syncing function and the way it would move files around. Even after deleting the application, dropbox remains in "login items" underneath "Allow in the background." When…
Files not syncing from my Surface
I saved my most recent version of a manuscript on Monday, May 5th before going out of town. It is now May 8th, and the files are not showing up in my Dropbox account. The most recent version I'm seeing is May 2nd, and I know I've saved later versions. I save the originals to Dropbox via my PC; I'm trying to get them from…
Can I back up a partitioned disk?
Hello ! I wanted to make a backup of some folders I have on a partitioned drive on my PC. The problem is that in the Backup Dropbox Beta configuration it only shows me folders on the C:/ drive. My dropbox is also on another drive that is not C. Does anyone know how to fix this? Thank you very much for any answer!
High CPU load on Windows 11 since a year ago.
Since about a week Dropbox is generating high CPU load, causing my PC to get hot, so the fan is active a lot. More info & what I have tried already: * I am using the most up to date version (v202.4.5551) on Windows 11 (also fully up to date); * I have tried all the tips on the help page about a high CPU load; * I have…
Syncing issue: Files I upload on desktop won't show up on the website
Dropbox does not sync. I upload data onto DropBox on my PC, but it does not upload to the website, so is not available from other devices. Please can someone help?
Excel file not syncing on my laptop
I have one excel file in my dropbox folder on my laptop that does not have the sync circle on it and it is not syncing with dropbox. When I hover over the dropbox icon it shows that it is uploading it, but it never does. All of my other files and folders are syncing fine, just this one excel file.
Move Selective Sync settings to new computer
Hi I have a new PC and would like the same Selective Sync settings on the new one as on the old one. How do I achieve this? Thanks, Martin
How to move synced files to a hard drive, and also keep their modification dates?
I have 7TB of files on an external hard drive that is sync'd to Dropbox. This drive is getting old (6years) and starting to make noise. So I bought a 8TB SSD drive and attempted to move the files over but I'm having a lot of issues. After copying all the data over I didn't realize that although the individual file…
Dropbox App on Linux - must all files sync & swamp my hard drive?
This is a very basic question but I am not sure of the answer after reading various FAQs. I have installed the Dropbox app on a Linux desktop (Kbuntu) and a Linux laptop (Ubuntu). Both computers were converted to Linux because they have limited resources, including disk space. In both cases I could not set Dropbox to only…
Can't copy a Dropbox folder to an external drive when using Mac OS
When I try to copy a Dropbox FOLDER to a SanDisk 1TB external drive, I get the message, "The operation can’t be completed because an unexpected error occurred (error code 0)." However, I have no problem copying an individual FILE to the drive. I'm using a Mac with Sonoma OS14.5. Any ideas on how to solve this?
Bring back the green 'synced' checkmark in the system tray.
In my Windows system tray (next to the clock), Dropbox used to show that it was fully synced by showing a green check-mark over the Dropbox icon. This was really helpfull. If Dropbox was offline, it would show no overlay icon. Recently (and according to Dropbox itsself) this has changed, the Dropbox icon now shows no…
MacOS Finder errors
I'm still having the same problem despite following your instructions in ticket #23327492 The MacOS FINDER app often freezes, causing transfers between folders to stall. This results in the need to either "relaunch" or "force quit" the Finder application. This only started happening after I allowed the MacOS system folder…
I tried to use my Microsoft Office & it seems my files have disappeared.
Hi I have not used my Microsoft office for a long time. Tried to use it the other day only to find the version is no longer supported. Thats fine but all my documents have disappeared. Assumed they would be backed up in dropbox but woah is me - I cant find them. Desperate to recover my CV. Help
Is there a way to completely reset the system and start with empty storage?
I deleted a vast number of files and folders from my dropbox account and then had a problem where the PC sync process has been running for weeks. I have cleared both the PC and online dropbox stores almost completely yet still the sync process is running continuously. Is there a way to completely reset the system and start…
How can two users access their own Dropbox accounts on the same macOS laptop?
I need to set up a Macbook to work with multiple accounts. Two people use the laptop, they have separate admin accounts on the machine. Also the two people have 2 indipendent Dropbox Plus accounts. I need each one to be able to use their own dropbox account when loggin in on the laptop. Is this possible? Is this…
Beta Build 203.3.4740
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Context menu disappeared from Dropbox app on Win11 build 194.4.6267
Hi all, it's a bit of time that I no longer see Dropbox options in the context menu on Win 11 (right mouse click). Due to this problem I can't select what files or folders I want to have available online or offline . I can't find an answer or a solution, but I need to free some space on the local drive. If anyone can help…
The Dropbox sync status icons look different on my Windows computer
Kindly note that the drop box icon status look wrong , for example if i save the folder to view offline the status not became dark green , the status disappear, if i want to to save online a brown box appears . Kindly note that i change the ShellIconOverlayIdentifiers and make drop box to appears first by add space then f5…
Dropbox app won't start after removing File Provider
I broke Dropbox. The file provider on my Macbook (12.7.4 Monterey) was consuming all the CPU and the laptop was extremely hot. So I followed Internet instructions to remove Dropbox and iCloud from file provider, uninstalled and reinstalled Dropbox. But the new install won't start because of the missing file provider link.…

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