Desktop

I don't see the option to ignore a folder within my right click's context menu. Any ideas?
According to https://help.dropbox.com/files-folders/restore-delete/ignored-files there should be a "Don’t sync to dropbox.com" option. I don't see it. I'm not a business user. I'm using Windows 10 with Dropbox v101.4.434. What am I doing wrong? This is what I see:
Hard drive full of system data on macOS, how can I change it?
Dropbox eats up computer memory in the form of system data, although all folders are not set to "offline available", but can only be viewed online. How do I fix the problem? The computer has 500 GB of hard disk space, 78 GB are my documents, 53 GB are apps, macOS 20 GB and 340 GB (!) of system data. The computer's memory…
Conflicted copies that don't show up locally with Mac .rtfd files created with TextEdit.
I can create a .rtfd file with TextEdit by simply adding a graphic to a text file. TextEdit changes the extension to .rtfd. I have no trouble saving and opening these files in a DropBox folder in the Mac Finder. These files are actually packages, folders with contents inside. The .rtfd extension causes the Mac to present…
Desktop app won't open in Mac Big Sur, stuck on "starting".
I never had a problem before. The desktop app now gets stuck while opening. I wiped all related files from the app and reinstalled. No change. I made sure I had nothing blocked from internet access, and gave full disk access to dropbox in my security prefs. No change. The app just says "Starting" and never goes further.…
I'm missing files/folders in new Windows desktop version - I can't access my Downloads folder
I believe I installed the new version yesterday 5/27/24, and I can not find my files. I think they may be in the old version. I do not understand computers very well, and bc I only have the basic plan I can't talk to anyone. When I try to go into the file, I get the following error msg...dropba\pc\downloads is unavail. And…
The Dropbox app doesn't work on my new macOS Catalina
My new Mac has Catilina 10 15 7 and I can't get Dropbox to work. HELP!
Stable Build 200.4.7134
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Fixed an issue where the ignore icon sometimes failed to display when a file was ignored via the context menu on Windows. * Fixed an issue that prevented users from loading selective sync…
Dropbox contents different on my laptop, desktop, and phone
On my HP desktop in File Explorer, I have many files under Dropbox. This list differs wildly from my FIle Explorer on my HP laptop, my phone, and Dropbox.com. CLicking on either of the Dropbox icons in the system try, they all say your files are up to date. I m paying the 2GB subscription, but if I can't quickly get to my…
Managing an external APFS Apple external drive with Dropbox.
I have connected an APFS Apple external drive to my MacBook Pro and chosen certain folders to be synced with DropBox. I do not need to upload anything else on my MacBook, because I am synching with iCloud. 1. Will DropBox keep these folders/files up to date, because I rename them on my external drive on a regular basis? 2.…
Recent Backup update has corrupted my files and they can't sync due to lack of hard drive space
Recently updated my Dropbox App on Mac and had my computers 'Documents' folder synced to Dropbox, with certain folders as online-only so as to save space. The new update only allows for everything in the'Dropbox' folder to be selectively sync'd. This has resulted in files being kicked back onto my HD, but without enough…
My computer is lagging when accessing local files when not connected to internet
I am finding Dropbox to be unstable locally when I am offline eg laggy, stalling, files aren't available. If I can't treat my dropbox files like any other file on my hard drive there is no point of using it IMO. I've been using dropbox for over a decade without this problem.
Large number of files (>300,000) “syncing” at boot up on PC, but no record of any files synced.
This week, when I boot my PC, the sync manager indicates over 300,000 files are being synced. When the process ends an hour or two later, there is no record of which files have been synced. This behavior does not occur on my mac, only on the PC and only within the past week or two. Support first claimed it was due to a new…
Syncing issues between my Dell XPS17 laptop and my mobile and tablet devices
Hi, This is the first time I’m posting and really need some help please regarding synching issues between my Dell XPS17 and my smartphone, Samsung Galaxy. The problem is that the entire Dell XPS17 backup does not show up anywhere in my mobile Dropbox app....so since the Dell XPS17 backup does not appear on any of the…
Reverting to a previous version of Dropbox
I've updated to the latest version of the Dropbox app on Mac OS 13.1 Ventura and it's pretty much unusable – dial-up speed file transfers and the icon system that lets you know whether something has been synced or is stored locally is hopeless. Dropbox is fundamental to my workflow and is causing major issues. Anyone else?…
Incredibly high CPU and battery usage by Dropbox App on Mac
I have the dropbox app installed on my 2019 MacBook Pro and for weeks now I've noticed CPU usage above 100% on my machine, which often causes the fans to spin up to insane levels (thank you intel Macs for being thermally garbage) at all hours of the day, often in the middle of the night after being asleep for hours. More…
Beta Build 200.3.7099
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. This is a point release of Beta 200. You can find the original Beta release with changes here. Point releases may not always have additional changes to share. Download Windows Standard Installer Offline Installer (32 Bit)…
How can I make my Backup files available offline?
I am running Dropbox Backup on Sonoma 14.5 and in the past few days, suddenly none of my files are available offline. ALL of my files have a green checkmark icon next to them. SOME of my files have BOTH a green checkmark icon AND a cloud with an arrow next to them. However NONE of these files are available offline. If I…
I can access my files on the mobile app, but not my PC
I'm able to view my Dropbox folders and files on my cell phone. Unable to view folders and files (other than 2 videos) on my pc. One of the key purposes of dropbox is storing and accessing data, right? Not sure why I'm having this problem. Hmm Appreciate any support you might be able to offer.
Headless Ubuntu installation fails with an error message.
I tried installing Dropobx on my Ubuntu server. "cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86_64" | tar xzf -" works well but when I run "~/.dropbox-dist/dropboxd", it throws an error saying: ------------------------------------------------------------------------------------ Couldn't start Dropbox.…
Brown icon 'sync icon' in left bottom corner of my files
Has this issue been solved? I have the same issue with a Windows 11 machine. It has One Drive as part of an O365 subscription. From the thread (which I don't seem to be able to reply/comment on) it looks like a conflicy between One Drive and Dropbox. I don't to uninstall One Drive - I don't see why I should need to do…
Persistent Dropbox pop-up notifications about files being online-only on Win11
My Win11 Dropbox continues to hammer me with Popups that say: "Sync Status These files are online-only. To Open them, first move them into your Drop box folder." I traced some of these files to my \Dropbox\dropbox.cache folder. I deleted it. The Popups just kept Popping. I deleted Dropbox App on Win11 and Reinstalled it.…
The "manage hard drive space" and "make online-only" options aren't working on my Mac device
I am using a macbook pro 2014 OS 10.15.5 I do not have right click option "make online only". I have the right click option "manage hard drive space", however when I use this feature to "move to online-only" the files do not become online-only, the icon next to the file remains a green tick, if I re-open the right click…
Problems saving to Dropbox
When saving a file, a window pops up asking you to delete this file (remove from everyones dropbox account and all devices...)
Unable to update to MacOS on File Provider using macos 14.3.1
Hello, Whenever I get the message "Dropbox strongly recommends updating to MacOS on File Provider" I go through the motions of doing the update and immediately after reinstalling Dropbox get the same message again. This has happened many times now. the one at the bottom showed first, the one at the top immediate afterwards…
Both green check mark and cloud icon on folders which I marked "make available offline" on Mac OS
Apple M1 Pro 16GB RAM macOS Sonoma 14.4 Dropbox v194.4.6267 For some time now I have been unable to set files or folders as "available offline" in actuality. The check mark next to the file or folder changes to a green tick when I choose to "make available offline" but the cloud icon (seems this is a macOS icon, not a…
The Dropbox shortcut on my desktop isn't working
My shortcut icon stopped working a couple months ago. The only way I can access dropbox is through windows explorer. I'm running windows 10. I have uninstalled/reinstalled multiple times, restarted my pc multiple times. I've tried single and double clicking, right clicking, running as administrator. By the way, the…
Editing PDF or JPG files in my macOS Dropbox folder creates a copy
Hello, System: MacOS 12.7.4, Dropbox 198.4.7615 All files are stored locally in Users>Username>Library>CloudStorage>Dropbox Issue: When I open a pdf or jpg file in my Dropbox folder to make a change (rotate, delete a page, annotate) the file opens as a copy. If I stop Dropbox sync, the same thing happens, it opens as a…
Dropbox in Apps syncing to iCloud Drive
I'm essentially re-posting this https://www.dropboxforum.com/t5/Integrations/MAC-Why-does-Dropbox-appear-in-iCloud-Drive-settings/td-p/418508 because I'm not able to Reply to it (Reply button greyed out). Can someone at Dropbox please provide an answer to this question? The community has been ghosted for 3.5 years. It…
Can I choose what folders can be accessed from different computers?
My question is very basic. I have 2 personal computers and one from my company. I have Dropbox on all 3, all sync. I don't want my personal folders to appear on my company computer, as there is a small possibility that remote access to that computer by third parties. What I do want, is to be able to access my work folders…
Changes I make to my files don't sync with other members of my team
When I enter new or Delete items on Dropbox it is not always syncing with others in my office. It doesn't do it every time. How can I force my Dropbox to sych? Thanks, Alan

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