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Desktop app: no internet connection/ can't connect on Windows device.
I became aware that my Dropbox app stopped synchronizing two days ago. After trying several things I did an advanced de-install. Then installing again with the 'offline installer'. The normal one didn't work, because it said there was no internet connection. The connection was all the time established and even with the…
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Can't sync my Dropbox account to a new computer
I have a Dropbox account with 2.75 GB of storage that I previously had set up on my desktop Mac. Now I have a new computer and can't see any of the Dropbox files or folders. I can still see them from my phone, so I know they exist. I tried using the Connect a Computer tool from Dropbox on my phone, but nothing changed. The…
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I'm unable to open Dropbox files on Windows Explorer due to OneDrive brown box icon.
Certain Dropbox files showing on my desktop cannot be opened from Windows Explorer. These files have a little brown overlay on the file icon. Dropbox support tells me this overlay is a One Drive icon and this may be causing a conflict with Dropbox. How can I resolve this (I don't use One Drive, although it is installed on…
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Is 212.4.5767 the latest stable version of the app?
I notice that Dropbox has been updated on both of my iMacs to version 212.4.5767. According to the Dropbox page, 'Desktop Client Builds', that version doesn't exist!! Anybody else notice this or have a solution?
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I can't open/edit/upload files inside my desktop app
hey there, I've been having a lot of sync issues with the desktop app lately. I have had to restart the computer to the point of having to reinstall the app to get a good sync process on my computer. is there a good solution or this kind of issues?
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I'm missing the "Sync history" tab from my desktop app
Clicking the dropbox icon in my taskbar used to bring up something that would show all files that had been synced, and when they were synced, no matter what kind of file it was or which computer uploaded the file. This is useful for--for example--verifying that a file I think I just copied over to be synced, was in fact…
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Why do I need to sync my files manually on the desktop app?
I have stopped automatically downloading videos to my Mac. Folders appear in the finder and videos are also visible, but to download I need to try to open each one separately so that the download starts. What could be the problem?
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Unable to upload 250 GB from WIN11 laptop both from web and desktop app
I pay for Dropbox Plus and have heaps of cloud space to upload to. Unfortunately I can't seem to be able to upload a 250GB folder whether I use the website or the Desktop APP. Am I missing something fundamental or is 250GB over a limit. It's driving me nuts. Thanks for any help. Vic
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Why is my Documents folder in my Dropbox folder?
After many years using the same computer, we purchased a new one. There are many things different from the "old days". I feel like a total newbie! I somehow ended up with my documents folder in Dropbox. And I don't use Dropbox. Could someone please tell me how I can get my files out of dropbox and my documents folder back…
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Can I log in to another account from the Dropbox app?
I have two Dropbox accounts (just individual, not team). I logged into one account with the Dropbox installer and synced some files. Now, I want to log into the other account on the Dropbox installer. What should I do?
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Slow sync issue after updating the desktop app to v210.4.4854.
Ive got an issue with the upgrade. Anyone else have the same problem? Slow in sync, VERY slow in making the connection and very useless box that DOES NOT tell me which files it does'nt not recognize.
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How can I connect an existing Dropbox folder to my new Windows desktop app?
I've tried many time, but I just not able to sync my Dropbox Folder over a new Windows (and Dropbox) installation in my PC in a preexistent hard drive with my Dropbox Folder. So, I have to download, again, all my files for a hard drive that already has my Dropbox folder... Than, I have to deleted the previous synced…
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How to sync folders from Dropbox online to my desktop app?
Hi, I am using dropbox plus trial now. I have all the folers saved to dropbox online now, then today I installed dropbox app to my windows 11 laptop. Since the files are so large, so I only select some folers to sync to my deskstop dropbox app, all other folders are saved to dropbox online. Question, there is one folder,…
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The syncing icons on my files got moved after a Dropbox update
Da un aggiornamento di dropbox (attualmente ho installata la versione 212.4.5767), le icone di sincronizzazione (prima incorporate dentro a quelle dei file, in basso) sono finite a lato ben distanti... Così come mostrato qui a seguire. Ho provato a controllare ma non sto utilizzando né Onedrive né altri cloud con la…
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The uploaded photos from the Camera Uploads aren't synced locally.
Hey there, Here's a problem I'd like some advice on. What I would want: 1. The photos from my iPhone get automatically uploaded to my Camera Uploads account in Dropbox - SUCCESS 2. The uploaded photos from the Camera Uploads account get automatically downloaded/synced to the hard drive of my MacBook - FAIL * The filenames…
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Files are suddenly zero kb
Hi, I have browsed through the forums, but couldn't find any relevant posts. I have a few documents that are several years old, SUDDENLY they are zero kb and cannot be opened. I haven't really changed anything in my set up. (I am on a Mac, Monterey, OSX 12.6.1, but I'm pretty sure the problem was there even before I…
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Backup folder name change
Hello! I have 2 macs, one personal and one for work. Both had backup enabled and when I went online, I saw both computers' backup directories. The directories were both in the format of "My Mac (computername)" However, recently I disabled the Dropbox backup on my work laptop because I didn't think it would be wise to…
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I see duplicate Dropbox folders on Windows, after reinstalling the desktop app, and they both sync
Hi there I had a problem where I noticed one day about a month or so ago that my backup of my current computer had disappeared so couldnt access any files from my computer on my phone. The only way I could see to fix it was to reinstall dropbox on my computer which it fix the backup problem. However I now have a problem on…
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Do files sync to a computer after getting deleted?
Here is the reason I ask: I have about 10k files in my Dropbox (on web). I am currently syncing with a computer (on desktop), but it says the status is downloading about 800k files. My only guess, is it is some how syncing deleted files as well? Or is it something else, or is my guess correct? I would like a solution to…
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Dropbox icons and folder status on a Mac. I need further explanation.
Sometime ago, I set my Dropbox preferences such that everything is "available off-line" I want this arrangement because I deliberately purchased a new MacBook with plenty of storage space so I want everything always available regardless of Internet connections. Within one example folder, I am examining its contents and I…
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How can I permanently disable the "delete for everyone" prompt?
How can I permanently disable this "delete for everyone" prompt? I have to delete old files daily for work, and this message is a major hindrance. It doesn't happen if I take the time to sync the file to my hard drive, but that is a ridiculous workaround when I'm trying to completely delete a file. This needs a "don't…
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How user-friendly is Dropbox on web, and how seamless is your collaboration with your team?
Hey everyone! I'm Ela, a Product Manager at Dropbox. Our team is dedicated to improving the Dropbox web application to ensure a seamless and user-friendly experience for efficient team collaboration. I'm eager to learn about your usage of Dropbox on the web. Particularly, 1. Which features on Dropbox web do you find…
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Thumbnails not showing for online-only
As a new user to Dropbox, I've uploaded all photos from my Mac (Sonoma 14.4) using Dropbox 194.4.6267 and set the files to online-only. None of the thumbnails show on my Mac and this is a non-starter for me in using Dropbox. I've reindexed via Spotlight all of my files on my mac, and I've toggled online and offline only…
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How can I make my files available offline on the desktop app?
Hello. I have been using dropbox for a while now (on my desktop) and would like to enquire how to use dropbox offline. I googled and found this; "turn on the Available offline option", but I am unable to find this option. Any advice would be most welcome. TIA!
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How do I disable the "Delete file for everyone" message?
There are some old threads on this but couldn't find anything recently. A client with around a million files in Dropbox is migrating to SharePoint- not specifically because Dropbox doesn't work but because the overall M365 environment works better for them. So I'm scripting synchronising by folder to SharePoint using…
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Finder isn't showing my online-only folders.
After a new install on mac studio, I opted for online only, however in Finder under dropbox folder I cannot see most of my folder or files. How do I get my online only folders & files to show? Thanks-
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Shared folders missing only in File Explorer on Windows, why?
I am struggling to see shared files on my PC at work. They show up on dropbox.com, my phone and mac at home. I have double checked the file names to be sure there are no "disallowed" characters. I have shared the folder and I have reshared each individual file. When I opened one of the files on my PC it said the file was…
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How do I stop Dropbox from syncing on my computer?
Everytime I start my computer even from sleep DropBox seems to spin up with the wheel turning. Is this synching? It takes for-ever and when I try to access a thumb drive simultaneously it’s even longer. How do i stop DropBox from Synching(?) I guess; and just let me up load when I want to store something. Thankyou!
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Backing Up Downloads Glitch
I am looking for advice on an issue with my Downloads folder. I do designs for sublimation printing so I download hundreds of images every week. I always move them to a special folder where I unzip, sort & name the files. Then I assign them a 'design name' & move them to an appropriate folder to be prepped. I just realized…