Desktop

The personal team member folder doesn't sync on a computer and I can't remove it either.
Hi, In my team we share a common Folder, and I really don't need this 'Personal folder' that appeared after an update. Also it is weird as there is nothing in it, but an infinite arborescence of a folder with my name. On my computer i can put it in 'Online only', but i'm logged into another common computer and there it…
Our files aren't syncing on a 2023 macOS Sequoia Studio, but are fine on all other computers.
We have now spent all weekend trying to get Dropbox to work. It's been fine for years but for some reason on Friday evening it suddenly got stuck syncing on one of our Mac Studios. We have tried absolutely everything we can think of with the help of chat support and are getting desperate. We're now really behind with work…
Dropbox runs in the background even when not wanted.
I recently joined a work trials dropbox business acount. How do I stop Dropbox running in the background on my PC automatically and slowing down my pc. I can't see anything remotely useful in settings and the 'help' section really isnt very helpful! Thanks
Logged out of Dropbox, Now Dropbox Can't See Existing Folder on Windows 11
Hello. I'm on Windows 11, and Friday -- the last time I used my PC -- all was fine with Dropbox. Today, when I turned on the PC, Dropbox was logged out, and when I logged in, it could no longer access my existing Dropbox folder, which is on an external drive. I've uninstalled and reinstalled the desktop app, and tried to…
What is the 6 digit security authentication that I see when trying to access a new machine?
I'm moving my dropbox account off a Mac and onto a linux machine. When I try and install dropbox, I get as far as entering my email/password and it asks me for the 6 digit code on the "authenticator". I have no authenticator app I have used with dropbox. Dropbox support are being less than helpful. Does anyone have any…
Photos appear in camera uploads but not on my Dropbox folder
I am taking photos and screenshots on my phone. My photos and screeenshots appear in the Camera Uploads section in Dropbox. However, the photos are not appearing oh my hard drive Dropbox folder. Only the screenshots appear. What is going on? Why are my photos not downloading?
Stable Build 211.4.6008
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed in this update: * Fixed issue where the Dropbox tray menu was unresponsive on Ubuntu 23.04 and later. * Fixed issue where the Dropbox app installed from the Microsoft Store wasn’t displaying…
New files I add to my Windows desktop app don't sync to the rest of my devices.
I have been a very basic DB user for years and just recently have a problem. We have a DB account with 2TB. We have three machines we use to access the DB account. One is a MAC, one is a desktop pc (WIN11), and the third is a laptop (WIN10). I generally have had no problem. We create folders and upload files to DB and can…
Is there a way to stop using the File Provider version of the Dropbox app?
I have an M1 Mac Mini with Dropbox installed since Monetary, and I think it automatically started using File Provider, because it installed the DB folder in Cloudstorage. I just got a Macbook Air, running Ventura. I downloaded and installed Dropbox on the Air, and it asked if I wanted to use File Provider. I selected No,…
Dropbox on Mac not starting after recent upgrade
Hello everyone! I am using Mac OS Monterey 12.6.2 I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked okay. From this morning, Dropbox app is not opening. The error message says - (Screenshot attached) Couldn't start Dropbox. This may…
DropboxUpdateClient on Mac now has different "identifier'
LittleSnitch is complaining that the latest DropboxUpdateClient on my Mac now has a different "identifier", see: [removed to prevent excess traffic] Is this a legitimate change? Thanks!
Why are my jpeg files 0 bytes, and how can I open them?
If I download jpegs to one coimputer toi my dropbox folder there, the files show up with the appropriate name on the dropbox folder in another linked computer, but they show up with 0 bytes. If I copy the jpegs and paste them somewhere elsewhere, the jpegs then miraculously change from 0 bytes to the correct size; if I…
I linked my Mac on a different account, that is empty. What do I do?
I have a NEW MAC and uploaded the Dropbox app to the desktop using a business email instead of my personal one which I have always used, has expanded memory and ALL my files. Now every time I open Desktop the empty account comes up and I have to log into my original account. I am beyond frustrated with this as I need my…
Old Laptop with Old Dropbox-- how do I transfer files?
Hello Hive Mind! I recently fired up my old laptop (OSX 10.9.5, late 2009) and I cannot transfer files off of it. I have tried gmail, messages, airdrop, apple mail application, old flash drive... the works. Then I noticed that I had an Dropbox icon. It has Dropbox v1.1.35 and had my hotmail email as the account. It looks…
What is the latest version of the Dropbox desktop app?
When I google “latest version of dropbox for Macs” it comes back with Version 171.4.6182. But when I look at Dropbox in my Macbook’s Applications, it says my version is 210.4.4854. Am I comparing apples with apples here?
Beta Build 211.3.5981
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Why are some files called 'auto recovery' appearing in my client's Dropbox folder on Windows?
Hi I'm working with a client and their word documents are saved into the Dropbox folder on thir windows computer. After they rename a file a new file pops up that says auto recovery auto recovery with the file name. I've never seen this before and it appears to only be happing in the Dropbox folder.
The Dropbox desktop application doesn't appear in my system tray on Windows
Dropbox does not appear in my system tray I have a dropbox app v210.4.4854 on my desktop but it does not activate dropbox in my system tray I can drag the dropbox shortcut from my desktop to my task bar, then if I click on it in the taskbar, it doesn't open anything but it does activate dropbox in my system tray. After…
I uninstalled the desktop app but my Dropbox folder is still showing in File Explorer.
I have uninstalled DB, but cannot seem to remove from my current device!!! (File explorer) and no option to delete.
MacOS Finder - how can I add Dropbox back to the sidebar?
Before I upgraded to Catalina (MacOS 10.15.5), Dropbox appeared under my favorites in the sidebar of Finder. After the upgrade, it was gone. I've searched many threads where this is apparently a common issue but the solutions appear to be for earlier versions of MacOS as the view I am seeing under Catalina does not match…
Dropbox "Connecting..." with VPN
Been using Dropbox for many years. Normally DB is connected and status is "up to date". And it had been then when I started VPN to the office, that DB would lose connection (not surprising) and would then re-establish the connection. But for the past few updates, the DB icon in the tray is grayed out and the status stays…
How to update to Dropbox for macOS on File Provider?
I'm having the same issue another user @skotov had a few months ago with Dropbox on my new MacBook Pro (running macOS 15.0.1) telling me I'm ineligible for the Dropbox update for macOS on File Provider. (This is shown under Dropbox Preferences under the Sync tab). The previous thread where @skotov had the same issue did…
installing and cloning new SSD drive
Hi I currently have a old 1TB SSD Drive with the dropbox folder on it. I'd like to install a new 4 TB drive in my laptop and clone the old drive onto the new larger capacity SSD drive without having to resync and download all of the files again back into the cloned dropbox folder. This seems like it should be a very normal…
Beta Build 211.3.5957
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Beta Build 211.3.5889
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
My app is stuck syncing content. How can I check exactly which files are syncing?
One of my computers has been syncing two files for days. Yet, all my subdirectories and files have the green icon to show they have synced. Even the hidden files appear O.K. I have tried the usual steps like: rebooting, turning Dropbox off/on, uninstalling/reinstalling Dropbox, pausing/restarting Dropbox etc. My question…
Sync local library files (from a 3rd party app) with Dropbox on Mac
Hi, I have an app on my Mac which saves all its files on the local drive, in the user's library folder. There's no option to change that, nor can I move them to the Dropbox folder. How can I auto-sync those library files with Dropbox, so that I have a backup?
Under Dropbox "Your activity" on my Mac, hidden synced files appear temporarily then disappear
Under Dropbox "Your activity" on my Mac, when a normally "hidden" file is synchronized (e.g. files in a "dot" folder, like .syncfolder), it appears briefly in the "TODAY" section, then disappears. Is there any way to always show all files synced, including "hidden" files? I can't recall when this started happening,…
Video files aren't previewing normally when downloaded
Someone shared a folder with me that contains 7 AVI files, each of which are about 4gb. The videos play correctly in the web version of Dropbox but each one will not play further than around the halfway point when downloaded. I have tried using a different computer, a different browser, I have upgraded my account to the…
Strange symbol on folder icon and can't change to offline
I have a strange symbol on the folder icon and I am not able to make this directory off-line. In fact, within the folder, no symbols appear at all on the folders within. I cannot find this symbol in the list of symbols or anywhere for that matter. What does this mean?

Desktop

Discussion List