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How do I unlink the Dropbox app from my old device, so I can safely delete the Dropbox folder there?
I wish to dispose of my old computer, so I need to remove Dropbox and all my files (which is linked to my new computer ). I read somewhere that I should right-click on my initials in the top right-hand corner and un-link from there, and then I can delete Dropbox from my old computer, but there are no initials, so how do I…
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exFat support
ExFAT should come standard, no request necessary. We're in a future now where multiple operating systems and platforms are in use daily, NTFS isnt very friendly. FAT32 has its limitations with a 4GB file size limit and a maximum 2TB partition size, so it's not suitable for content creators. I've been a customer for 5 years…
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Desktop app saying "Reconnecting to the internet. This may take a moment" on Windows 10
A few days ago Dropbox Desktop (Basic plan) stopped synchronizing with the cloud: neither files that I update in my computer are uploaded nor files that other upload into the share folders. The message that appears is "Reconnecting to the internet. This may take a moment". Nothing has changed in the PC, no updates, and the…
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Waiting to sync (Mac)
Since yesterday, Dropbox won't sync files on my iMac. The app constantly says 'syncing 175 files', but nothing happens Manual upload does work. So apparently there is nothing wrong with the internet connection. I have a 6.25 GB account with only 2.8 GB in use. I have already uninstalled the Dropbox app and downloaded and…
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File uploaded from one computer is not accessible on another computer
I do not see the file uploaded from computer A on computer B. The Dropbox account is the same on A & B. On computer B I can see the Dropbox folder that the file was uploaded to from Computer A. But I can't see the uploaded file. I can see the uploaded file file from computer A. But not from B. How can I view and download…
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Files not available offline, even though I've selected the option in my app's preferences.
I'm on Mac OS Sonoma 14.6.1 I have set the preference in Sync to make all files available offline but when I go into Camera Uploads in my Dropbox folder I need to right click and choose "Make Available Offline" to download the files from the cloud. I have restarted Dropbox on the Mac. Any ideas why I can't get files to…
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A certain icon overlay doesn't work in Windows
I have been working to resolve issues regarding icon overlays. After reading a lot of posts on this forum, I figured out how to edit my registry and move Dropbox overlays to the top of the list, giving them priority. This worked - with one odd exception. The icon for mixed state files won't display no matter what I do.…
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Dropbox sync stuck with simultaneous download and upload
Hi, I recently made a bunch of changes on my local Dropbox, while simultaneously making another set of changes directly in my online account. In hindsight, this probably wasn't the best idea as now my sync is stuck trying to upload ~7500 and download ~6500 files. The number of files 'syncing' has not changed in days. Any…
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My files in my Dropbox folder have cloud icons, how can I get them local on my Mac?
Hi! I have been a paying client of Dropbox for several years and must now opt out of this. Actually, that happened automatically when I forgot to update my card number and was, therefore, downgraded. So now, I have files representing 8,000 percent or some outrageous number of what I can have as a non-paying customer. My…
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Two Dropbox folders after migration from old Mac to new
A couple of days after I did my migration I noticed on the new Mac there are two dropbox folders, the one that should be syncing with my other devices is called “DropBox personal” however, after the install a second folder of Dropbox contents was created in my user folder and that's the one connected to the cloud. How do I…
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Files on my Dropbox desktop app on Mac 15.1 are not syncing elsewhere
Dear Community members, I have been using Dropbox Plus for the last 4-5 years without any issue. In the last month or so my files have gotten stuck and won't sync. I primarily use Dropbox on my Mac, but also need to view files on my Android device. More importantly, my team members are also unable to access files I place…
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Moving Dropbox to a new PC from an old one where the Dropbox folder is on an external USB drive
Hello, I have received a new PC. I want to move Dropbox to the new PC from the old PC. The Old PC has the Dropbox folder on a USB3 external drive and syncs all files and folders locally. What is the best way to do this? Thanks, Al
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My Dropbox app won't open on Windows 11; the Dropbox icon no longer shows in the system tray.
A few days ago, I logged out of Dropbox on my computer, and now I can't open the application anymore. There's no icon in the system tray, and clicking on the Dropbox application on my computer does nothing. I've tried uninstalling and reinstalling it, but it still doesn't work. My computer is running Windows 11.
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How can I make my files online-only on my new computers?
I have two new computers and want to have online only files, but have all the folders and structure on my computer. Clicked off of "all sync" because I did not want the files on, but I can't see any files on the computer. I want to see the files, but have them stored in the cloud. I have done this before but cannot…
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Logic Pro X projects stored in Dropbox don't show up in "Recent"
Hi all, this is a niche issue and probably not Dropbox's "fault", but thought I'd ask here just in case. Since I upgraded to the latest version of Dropbox for Mac (which moved the folder location, etc.), Logic Pro X projects stored in Dropbox no longer show up in File > Open Recent or in the Recent tab of Logic's startup…
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Beta Build 212.3.5673
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. This is a point release of Beta 212. You can find the previous Beta 212 release with release notes here. Point releases may not always have additional changes to share. Download Windows Standard Installer Offline Installer…
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There's a brown box next to my PDF files and I can't access them.
There is a small file box icon next to the PDF file. Never saw this before. None of my PDF files are opening. The message is " the file cannot be accessed by the system". I am a real estate broker and I NEED these files. Please help!
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Getting a 'not enough Dropbox space' error, when I have plenty of space
Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my iphone (which indicates to me a poorly written client on mac). Resolution: sign out and sign in again.. but that means setting…
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"Smart" sync keeps downloading online-only files
I am growing increasingly frustrated with this so called "smart sync" feature Dropbox has recently introduced (or rather forced upon me). I have a number of files I've brought over to Dropbox using the finder on my Mac, that I have then marked as online only, in hopes that it would upload the files and then remove them…
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I can't sign out of my account.
Hi Everyone, On my desktop app, my profile and preferences no longer show up on the home page so I can't log out of my Dropbox account. It was working fine on Monday but when I logged in yesterday, the avatar was no longer there. Has anyone had this problem? How do I fix it? The only things showing on the top part of the…
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How to check the upload speed, using my app?
Guys, why is the no way to check the current Upload Speed in the Windows Desktop App, this is so much needed. It used to be possible to hover over the tray icon to get this information, but thats gone.... Please make this possible. We send tons of large Video-Data and it is crucial to our operation to monitor the Upload…
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I need to increase the free space on my SSD.
I am using Windows 10. I need to increase the free space on my SSD. Dropbox details are: Size 39.2GB Size on disk 48.6GB If I set it to "Make online only" will I end up with more disk space and, if so, when? Do I right-click Dropbox in File Explorer and click "Make online-only"?
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How can I restore files using the Dropbox cache folder?
i have a dropbox cache which i can see because i have hidden files viewable on my computer running win11. i need to recover these files locally because my original dropbox account is no longer active after not being able to manage it due to extended hospitalization. dropbox support stated i had enough time to respond to…
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I have two copies of Dropbox on different drives of my computer; I'd like to delete one of them.
Two copies dropbox on different drives same machine would like to delete one
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Is there a way to download all files that were previously online only?
New MacBook, and dropbox was accidentally set up as online only files and folder. I've changed this, but it only affects FUTURE files. Now I need to go traveling (often no internet) and still access things and a HUGE number of files are sat in the cloud and not on my machine. Is there an easy way to download them all?…
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Dropbox not syncing after I restored my Mac from Time Machine
Yesterday I restored my Mac from Time Machine. I just updated a document in Dropbox and it didn’t sync to my iPhone. Any help. I’ve never used this.
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One of my Windows computers isn't syncing and I don't see the Dropbox icon in the taskbar.
mijn Dropbox synchroniseert niet meer! Ik heb bestanden aangemaakt en gewijzigd op mijn laptop werkkamer (windows 10) en in de woonkamer gebruik ik mijn kleine laptop (windows 11) en daarop is niets terug te vinden! Bovendien zie ik het Dropbox icoontje onder in de taakbalk niet. Wel de blue tooth en One drive. Wie weet de…
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Beta Build 212.3.5649
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed in this update: * Fixed issue where users were notified about files deleted via POSIX compatibility APIs on Windows. Download Windows Standard Installer Offline Installer (32 Bit) Offline…
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The "Copy Dropbox link" option is missing on Finder and new files are no longer syncing.
I have created a new file for a client who shared his folder and the file did not come through. I checked on my mobile app and the files aren't in there. I also checked on my web browser and the new files do not appear there either. I noticed that when i right-click on any file in my Dropbox in Finder, whether folder of…
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Stuck on indexing on Mac
Hi. I re-installed Dropbox due to a day of files not syncing. It's now not even indexing files. Any help would be appreciated. I've tried fixing permissions, only syncing a small number of folders, nothing I can find appears to be working. I'm running Mac 15.0.1 and the latest version of Dropbox. I've looked at my internet…