Desktop

Photoshop won't save for web unless Dropbox Desktop & Documents backup disabled
This issue affects Adobe Photoshop and the Dropbox backup features on Mac Big Sur. When the Desktop and Documents are selected as Personal backup folders, it seems to mess up the Adobe permissions, so that the Save for Web option in Photoshop doesn't work. Only when you deselect the Desktop and Documents backup options do…
Moving files out of Dropbox now defaults to the 'copy' function.
Hi Any news about this? (There's a thread with the exact same name on this forum, but I can neither answer there anymore, nor post the link here - go figure) I [removed] despise this change. Is there still nothing we can do, e.g. in registry? Thank you
How can I bypass the mandatory folder naming for the Dropbox folder?
Previously, it was possible to save your Dropbox folder with any name and location you preferred on your computer. However, it now enforces a specific username for the folder, which complicates collaborative work when syncing with programs like Revit. This change has been causing issues for our workflows. Does anyone know…
The Dropbox app (v213.4.4597) stalls when syncing (Linux/Ubuntu 24.04).
Hi, I've noticed that the current version of Dropbox (v213.4.4597) on my Linux setup (Ubuntu 24.04.1) seems to stall and not appear to sync after a certain time once started. I have tested my internet connection and there doesn't appear to be an issue with that (I've updated the Wi-Fi connection, using a different dongle,…
My Windows computer won't sync to Dropbox.
My plan is plus. I tried re-downloading and re-synchronizing, but they all failed. I also asked customer service but no follow-up response. My native language is Chinese, so I am asking questions through a translator. Please forgive me if the grammar or semantics may be weird. I hope there are some capable people passing…
My files are not syncing to my Mac computer
Hi, I have multiple folders I would like to sync in the dropbox app; however, only one folder's content syncs. The other I can see, but the content does not sync and it is stuck syncing. I see no evidence of indexing or "x files to go". I have tried reinstalling and rebooting the app, logging out, relinking my account to…
I can no longer access Dropbox through Finder on macOS Sequoia 15.0.1.
Did this update by Apple break dropbox? Can no longer access through the finder.
I'm seeing a green checkmark next to my Mac folders, even though their files are still syncing.
I've been in contact with support about what I was convinced was a bug. But they are suggesting it's expected behavior. Before, if you had a folder with some files still syncing to the cloud, the icon on the folder would show a sync-in-progress-icon. Now it's showing a green checkmark. This makes me very confused every…
Mac desktop syncing seems to be stuck on "syncing" thousands of files.
I have the latest version of Dropbox for my Mac. I have the Dropbox folder in my "CloudStorage" folder as per the newer preference. I tried reinstalling and re-connecting. I have Selective Sync turned on and have about 1/4 of my Dropbox synced to my Mac. The syncing notification seems to be stuck (see screenshot). I've…
Best practice when changing to a new computer?
I have been advised to remove everything from my current computer and reload the Mac0s operating system with a new one. (or scrap my desk top computer and buy a new on) ,. Will my files in dropbox folder, which are automatically synced to drop box be preserved so that I can restore them to the new or repaired computer or…
What does the brown box icon next to my Dropbox files mean on Windows?
I have searched the relevant help topics without finding an explanation on the "brown box" icon that appears on files in my Dropbox folder. See the attached file "Dropbox_Meaning of Icon_BrownBox.pdf" (below).
Beta Build 214.3.5140
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Fixed an issue where some dropdown suggestions were shortened in the sharing window. * Fixed an issue in the sharing window where buttons were covered when Copy link was clicked. * Fixed an…
Why are folders that I've unchecked in my app settings not removed from my Mac hard drive?
Unexpectedly all my online Dropbox folders are now appearing in my Dropbox folder on my Mac hardrive, despite all the folders showing unchecked in the sync function in preferences. Am I doing something wrong?
New Computer Sync issue Mac: Seeing offline folders in Finder
I'm starting with a new Mac but a long-time Dropbox and Mac user. In the past when I do this, I've been able to see all of my folders/file in my Dropbox folder on my computer, even though they are online only with Selective Sync. Now, within my Dropbox Folder in the Finder, I can only see files/folders that are synced…
Installed Dropbox on another laptop but can't see my files in file explorer
On my old Windows 11 laptop, and still working, I have Dropbox and everything is flagged as On Line Only. In File Manager I see my Dropbox structure of folders. I select a file and it is downloaded and I use as appropriate. All is good. I purchased a new windows laptop and installed Dropbox and indicated on install that I…
My files are waiting to update after backing up and restoring my Mac computer.
I am using a MACBOOK Pro OS Sequoia 15.1. I recently had my computer backed up and then restored. Ever since, my Dropbox App is not syncing with my web based dropbox. This is what it looks like Andy ideas?
My Dropbox is stuck syncing/indexing 65000+ files on my Mac device.
My dropbox is syncing nonstop, states 65000+ items are indexing. It's been like this for over a month, and it's been affecting my ability to copy files and folders, both to local storage and external. I tried quitting dropbox and reopening several times. Even updated and restarted my Mac several times but the number of…
I'm working with Adobe Lightroom Classic and Dropbox doesn't sync some .db files
Hi everyone. Using Lightroom Classic and Dropbox. I am getting messages from Dropbox that some preview files can sync. See attached. Also when I sync again folders with my computer thumbnails are very slow to populate again in my screen. See below. Anyone experiencing something similar? Thanks for your feedback
How to restore non-synchronized folders
I have two laptops running Windows 10. On each system I have 8 top-level folders in Dropbox, of which F1-F6 I've set to "Make available offline" and F7-F8 "Make online-only". I've recently acquired a third laptop running Windows 10. On setting up Dropbox on this new laptop I got an unexpected prompt along the lines of…
When I search my Mac, I get 100+ results related to Dropbox that I don't want
I've been using Dropbox a long time and never had this problem. When I use Spotlight in Mac OS 15.1.1 or the Finder to search, I get all kinds of results that I'm not interested in. This is a new problem for me. ALL of the unwanted results are called "TXT.rtf" The finder locates all of them here: Home Folder > Library >…
The Dropbox desktop app gets stuck syncing for the team on MacOS
To clarify, dropbox works 95% of the time, so it's not a sync issue. But for me and my whole dropbox team, roughly once or twice a day, dropbox completely binds up. For example, I have double clicked to open a 6MB file and it's been 20min and still nothing. The icon at the top says syncing but the file never actually…
I migrated my files to a new Mac, but they all show as 0 bytes. How can I delete them?
I always worked on a pc. Now I finally bought a Mac desktop. I tried to migrate files (obviously in a wrong way) and it looked perfect but they all are 0 bytes. But they all have the correct name. If I delete one, it's disappeared from Dropbox. My question: (how) can I delete all the corrupted files frommy Mac without…
Is file sync from Dropbox to NAS drive allowed?
Is file sync allowed from Dropbox to local NAS drive? I need one way synchronization ( download) with "Available offline" option. Dropbox is currently set on local "C" drive ( Windows 10) with "Online-only" synchronization. I would like it to be on locally attached NAS drive with full download ("Available offline").…
linux command "dropbox status" attempts to start dropbox when it's already running
dropbox 178.4.4811 6.4.4-arch1-1 Dropbox is installed and syncing. Panel icon is active. I want command line access to the status. According to this page https://help.dropbox.com/installs/linux-commands I should be able to issue `dropbox status` however when I do this I see dropbox trying to start (loading extensions) and…
Accessing files in the Dropbox folder is extremely slow due to updates not cleaning up the registry
The longer the you have dropbox installed the worse the issue will get. It doesn't clean up keys linked to its previous version, so every query loops through leftover keys that are useless or non-existent.…
The Dropbox app on my Mac computer is not syncing
I'm on a desktop Mac. Got a new iPhone today and had to enable 2FA. Since I did that, my Dropbox is not syncing on my desktop. It says it's Syncing but it's not spinning and nothing is happening. I have tried uninstalling and reinstalling it.
4 files are perpetually syncing on Mac OS, and I can't identify which files
Using Dropbox (version 212.4.5767) on iMac (OS X Ventura). App works fine. But when I pull down the menu from the Dropbox icon in the menu bar, it *always* says "Syncing 4 files" I have no idea what these files are. I uninstalled and reinstalled the Dropbox app. And still the 4 files are syncing 24/7. When I "view sync…
How to stop my camera photos from being backed up into Dropbox?
I have a desktop computer - HP - and in past I would put my camera scan disk into side of computer and the photos would be downloaded to my computer in my PICTURES folder; now - for some reason they are going into Dropbox which I do not want. Help. How to do I stop this and return to the way things were before?
Dropbox app doesn't launch automatically in the menu bar (Mac)
Since I updated Dropbox recently, the app no longer launches automatically nor does it appear in the top toolbar whenever I start up my MacBook. I have to manually launch it every time. I have looked at my list of login items in Mac Preferences, and Dropbox is definitely checked. Does anyone know if I can make the app…

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