Desktop

My account stopped syncing even though I have no files in it
My account has stopped syncing. I have no files in my Dropbox. My account says I am using "0 of 3.2 GB" on my basic (free) plan. (see bottom left of image.) Can you reset my quota to 2.0 GBs?
I'm having trouble transferring files from an old iPad to my PC.
Hi Having great difficulties to transfer files from an old ipad 10 OSC to my new ipad I am not it savvy
Feature Request: ExFAT Compatibility when using external drives
I (as well as many others I'm sure) use Dropbox to sync with offsite professionals while needing to use multiple workstations. Rather than keeping local copies on each of these computers (as they aren't private workstations and often are cleared), I keep my Dropbox on an External drive. I've now been presented with a need…
Windows 11 - Screenshots saving to dropbox but no longer to my screenshot folder after lappy crashed
Newbie here. My dearest tech gal friend Karen (BFF too genetic) who used to help me through these dilemmas passed during Covid but I do try to carry on as she taught me. Learning and searching and stretching my boundaries. Little over a week ago my 3 year old HP Envy hit be with that dreaded blue screen of death. I fought…
Dropbox Capture video skips and buffers when I record.
Hey, I've been using Dropbox Capture to feedback on a project. I love the idea of quickly sharing a video like that. There is one problem though - I cannot reliably record a screen capture with voice - the video will randomly skip and buffer, corrupting the recorded video - in effect I'm loosing time, because I have to…
Dropbox has created a folder called 'Mac'. Is it safe to delete it?
On my iMac, Dropbox has created a folder called 'Mac'. This folder is not listed in the app. on the iMac, the folder always has the blue sync in progress icon. Is it ok to simply drag this 'Mac' folder to the trash and delete it?
How can I safely backup my music files from my old laptop to a new device?
Hello, Hoping someone can explain something. I have a laptop that I'm going to replace this year and have roughly 315GB of MP3 music that I'd like to back up. If I were to put Dropbox on my current laptop and backup all my music, what would happen when I got a new laptop and downloaded Dropbox? What I'd like to do would be…
Dropbox splash screen after restarting Windows 10
Twice, in the past two months, my computer has restarted after an update with a Dropbox splash screen asking me to create a Dropbox Account. Clinking on it, I now have created two new Dropbox folders and couldn't find my old Dropbox folder. After looking around, I finally found it under my user name folder on the C: and it…
Searching for files that are available offline in my File Explorer doesn't return any results.
I recently bought a new computer with Windows 11 pre-installed. As I have done many times before, I installed Dropbox and synced all my documents to be available offline on the new computer, which is working fine. However, when I use the Search function in File Explorer, it's unable to recognize the files that are in my…
Add text saying "on" and "Off" to desktop app's preferences buttons
I have been seriously confused by the buttons on the "Preferences" menu and elsewhere. Nothing says whether the button that is a black dot on a white slide means on or what a white button on a black background means. There should be text that says "on" and "off" when the button dot is slid one way or the others.
"798 files unable to sync" error on the Dropbox desktop app
My DB has been syncing for weeks and alternatively tells me it can't sink files (300, 600, whatever). It says to check sync issues but there is no information if I click on that and I have no idea where to find the files that are "stuck". I think all of this syncing is also interfering with running other apps. I am at wits…
The Dropbox desktop application isn't running or syncing on my machine
Hi, earlier this month I uninstalled my Dropbox app after noticing that it stopped syncing files on desktop. However, after I re-downloaded and installed, I cannot open it. I tried re-installed again, and tried downloading the offline installation version, but still cannot solve the problem.
Stable Build 218.4.4348
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Fixed in this update: * Fixed a bug where the Dropbox client might not restart after auto-updating. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline…
Beta Build 219.3.4324
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Fixed in this update: * Fixes an issue that causes the tray menu in Linux to be stuck in 'Connecting...' state. * Fixes a bug with the installer where incorrect error codes could be displayed when the installer fails. *…
Recently updated files become online-only, while older files remain available offline.
Hi! Smart Sync or whatsitsname automatically puts "old files" to "offline only", which seems like a good idea. I've experienced a lot lately that it puts files that I'm actively using, last edited just a few days ago to offline only, while there's plenty of files that I haven't touched for ages that are left available…
Resetting copy/move settings on MacOS
macOS. Long-time user. Installed Dropbox on a brand new computer. Let everything sync. I tried to move a folder from Dropbox onto local storage on my Mac. A dialog came up asking (paraphrasing) if I wanted to move the folder or copy it (meaning a copy of the folder would be left in Dropbox). I answered incorrectly. How can…
The Dropbox app doesn't show the same shared files between colleagues.
Hello everyone, in my Dropbox account I do have an Excel file shared with my colleagues: I can view/edit normally on Dropbox app with the same my account logged in, my colleagues can view/edit the file on Dropbox through the PC but the problem is they cannot see the same file AT ALL on their Dropbox app with theirs same…
Stable Build 214.4.5217
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixed in this update: * Fixed an issue where some dropdown suggestions were shortened in the sharing window. * Fixed an issue in the sharing window where buttons were covered when Copy link was…
Can I keep files in my Dropbox account but remove them from my C drive?
I just noticed that one of our company users has run out of space on his C drive. Upon checking , I found a HUGE amount of data is sync'd with the company's Dropbox account. The user said he doesn't need these on his desktop computer, hence the question. Can you please tell me the process. Cheers
My file request folders don't sync to my Dropbox desktop app from the website.
So I create a new file request, which automatically creates a folder within the File Request folder of Dropbox, But that specific request folder to which designated people can upload to, wont appear on my Windows file explorer. Why? It should sync automatically, but there's no way to make it visible on the PC. Help ON THE…
My macOS11.7.8 desktop app is stuck syncing 189k files.
Hi I have two computers. One with new OSX works fine. Laptop with OSX11.7.8 is snychronising some files, but mostly not, just stucked. If I change the folders to be synchronisied it won't change them. It just changes the number of files to be synchronized, but I doesn't synchronize them...IT GOT STUCKED! Number of Files…
I installed the Dropbox app, but my files aren't syncing to my web account.
I have installed the Dropbox app on my new Windows laptop. However, my files on the new laptop are not syncing with my Dropbox account and so I cannot access them from my Dropbox web account. What can I do to correct this? Thank you.
Very slow syncing on Windows computer
Hi, I have been a Dropbox user since it is lunched. I have never had an issue with upload or download speeds. Recently for the last month I am having trouble uploading my files. It takes 10-20 times more time to upload. Sometimes more. I check my internet speed and there is no issue with my upload speed. I also know there…
How can I sync files outside of Dropbox folder to Dropbox?
Hi, I have a large number of files in D: \Code folder. I want to sync these files to Dropbox. * I don't want to create a duplicate of D: \Code in C:\3094098\Dropbox and try to keep them synced. These files consume 100s of GBs, and I don't have space to keep two copies of these files. I also don't want to have to keep the…
How can I have my files sync as online-only on a new installation?
Hi everyone, I have installed dropbox app in my Win10 pc.How can I have all my files from my dropbox account in my pc in online-only mode , without first downloading all of them and then make them from my pc online only files. Thank you. Dimitrios.
Beta Build 218.3.4298
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Windows LTS(Long Term Support for Windows 7, 8, 8.1) Offline Installer (32 Bit) Offline…
Is it possible to sync files between the USA and China?
Hello! I found this service while was searching for an app to sync files across devices and now I wonder if it's possiible to share info from device to other one if they're in different countries? I need to sync all the data about my online Sellvia store + all the docs on the computer constantly, without the need to do it…
Cannot show folders in my new MacBook Pro after changing from my MacBook Pro i7 version
I have Just changed to a new MacBook Pro M2 from my MacBook Pro i7 version by migration. But the online folders doesn't appear in my new MacBook I can only see the offline folders after migration. I don't know why.
Can we prioritize folders to sync?
LET US PRIORITY SYNC FOLDERS

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