Desktop

How can I link my desktop app to my existing Dropbox folder?
Hi, I just unistalled Desktop App on my PC and want to install it again. Could you tell how to do it so all existing files already saved in on my PC will be relinked to Dropbox Folder without donwloading them again?
Set Dropbox to ignore a file or folder
There is a Help article on how to do this. It says "Hover over DropBox icon and choose Ignore..." These instructions are incorrect Misleading article: How to set a file or folder to be ignored - Dropbox Help The instructions for Windows say Right Click & Choose "Don't Sync to DropBox.com", The option is not present on the…
Do I need to manually make a file online-only again, after making it offline to edit it?
Just to confirm – On windows Dropbox uses symlink to make a reference to a file when “smart sync” is in effect — so on the first access to that file, the DB (windows) client will fetch the file from dropbox.com. Once the file is downloaded to the client, I can then process the file. After I finish processing the file, is…
Dropbox desktop app won't connect to the internet after enabling private relay on Mac OS
After enabling private relay on macOS, I have noticed that Dropbox does not connect to the internet after rebooting. It gets stuck on: reconnecting to the internet, this may take a moment. However, I disable the private relay in iCloud settings, it connects instantly and stays connected. Is this a known fact that Dropbox…
MacOS background items and system files. Can I delete these?
On macOS Sequoia 15.3.1, Dropbox 217.4.4417 just made some install changes/updates, but it is not clear what. In System Settings/General/Login Items & Extensions, I have the Dropbox.app in Open at Login and Dropbox (with the blue logo) and Dropbox, Inc. (with no logo) in Allow in the Background. Can someone please advise…
Ignoring a directory does not work
Dear all, I am trying to get dropbox to ignore a directory that we use to create ~200K small temporary files using the command given in this article: https://help.dropbox.com/sync/ignored-files#:~:text=If%20you%20ignore%20a%20file,sync%20to%20your%20Dropbox%20account. I am trying to run the command on our windows machine:…
File opened "x minutes ago" when I didn't open it?
I was looking for a file I'd accessed on my phone, but was having a struggle seeing files based on how recently I'd accessed them so I tried on the web client instead I was shocked to see various flags of files being opened within the last hour that I hadn't accessed! I checked the files and they were only…
The syncing icons no longer appear on my Windows desktop app.
Hi everyone! At this time the icons of synchronization status are not shown, it is inconvenient, at the first installation of the old version of Dropbox 199.4.6287 Offline Installer.x64 icons were shown, but after the update did not show. In this case, the recommendations of the site DROPBOX I implemented, and on this…
How can I copy the screenshot after uploading to Dropbox on the desktop app instead of a link?
Hello. I used to take a screenshot, it would save and I could just paste it into any chat by pressing CTRL+V. Now I can't do that, every time after I take a screenshot I have to go to the DROPBOX folder and then drag the screenshot I want into the chat. How can I get it all back? I don't need a link when copying, I need a…
Files are being deleted and moved to Dropbox without my permission
(1) It deletes files I have downloaded to Dropbox for safekeeping without my knowledge or permission. (2) It installs my files to Dropbox without my knowledge or permission. I have written about this before, but have never received a reply. How can I get Dropbox to stop making these unauthorized moves? (3/18/25)
Dropbox corrupts Windows 10 Start Menu
Dropbox keeps corrupting my Windows 10 start menu after a few days. The symptom it creates is folders pinned to the start menu no longer close the start menu when clicked. The only solution to fixing this I find is to uninstall Dropbox. I then reinstall Dropbox and everything works fine for a few days until Dropbox…
My Dropbox files aren't syncing to my new laptop.
I purchased a new laptop and my files are not syncing. They are still showing on a ipad that I use but not on the new laptop. How do I resolve this?
Different number of files in Dropbox folder on two computers
Hello everbody ! 😀 Thanx for the attention: I cannot snychronzise Dropbox on two PCs : On my PC-1: I have a collection of 29.700 Files. This is my main Data Base. I deleted 400 Files. So PC-1 has got 29.300 Files On my PC-2: Still has the 29.700 Files. Dropbox did not delet the 400 Files on PC-2. PC-2 still shows 29.700.…
How to keep the "date modified" from changing when transferring files to dropbox?
My computer is full so I have been manually "option" copying my files to my dropbox. I just went into one of my client folders and noticed that each and every file now have a revised "date modified" changed to the date I put the files on dropbox! This is a minor disaster - I didn't realize how much I relied on those dates.…
"Couldn't complete sign in. Please try again." error on desktop app
I've had no problems in the past with my Dropbox App on my PC (basic account), and it was great because I got notifications when a client uploaded something. For some reason (and it was after I installed Carbonite) my app wasn't loading. Every time I tried to reload it, it asked me to sign in, and then it showed the…
217.4.4417 breaks screenshot pasting feature on Windows
A new update of Dropbox was pushed to me today. It added a new set of options related to screenshots. Show quick action after screenshot... I dislike this, I preferred just getting the notification, but at least I can turn this off. When Screenshot is ready... "Copy link to clipboard" or "Copy Picture to clipboard" I…
I can't move a folder on my account from the web or desktop
I have a folder that I'm trying to move, I've tried moving it in all of the following: * Web interface * MacOS Finder * Windows Explorer The web version just gives me a generic error like 'cannot move folder' etc. Trying it on Mac / Windows just results in a neverending 'Snycing' process. The folder itself contains very…
How can I find which folders have been unchecked via selective sync on my Mac desktop app?
I want to make sure that I'm syncing my entire Dropbox to my Mac. Apparently I've unchecked folders in Selective Sync - but when I try to find out which one, they all appear to be checked. I've just spent an hour going through my entire folder structure and all the boxes are checked. Is this a bug? -- I can't seem to add a…
I'd like to sync my Dropbox files both on an internal and external drive.
Hello, Feature: the ability to sync Dropbox folders to two separate locations on the same device. Here’s my use case: The Problem I work on a laptop with limited internal storage, which makes it impossible to sync all my Dropbox files locally. I do use Selective Sync to only download the folders I need. However, I often…
Cannot find the dropbox.cache folder (macOS Ventura)
When I try to delete a Dropbox folder it reappears almost instantly. I've tried to find the invisible "dropbox.cache" folder to clear the cache, but it isn't there. The only invisible file I see when I reveal them is a 40 byte ".dropbox" document. Everything I read seems to point to an answer that I can't implement. I'm…
Can Dropbox back up Logic Pro Project Files?
I use Logic Pro to record my music projects on a Mac. I have an external drive connected to my Mac that I use as a primary backup for my music projects. I also have this external drive automatically backing up to Dropbox. I assumed it was backing up everything. I just noticed it is backing up everything in my folders other…
One user can't open/edit shared Excel files via her desktop app.
Have a user that started having issues with opening shared Excel files 3 days ago. Goes to shared folder clicks to open file it pops up on screen but never allows access. Has a blue circle a if file is still opening. I have uninstalled /reinstalled Dropbox and Office with no luck. I did find yesterday afternoon if I go to…
Dropbox app is stuck indexing two files for weeks on my Windows device.
For weeks the Sync Icon is busy turning. Hovering the mouse over the icon it says "indexing two files", opening the icon it says " two files ar syncing". How can I stop this? How can I find out, which files are in question? Any help appriciated, Michael
Does it matter if I login with Google or Apple on my desktop app if I forgot to turn off my VPN?
hello ,I forgot to turn off my vpn, I am not sure which log in through my dropbox account on desktop I have noticed I sometime forget to switch my vpn. does it matter if I log in with google or apple ?
If I reinstall Dropbox will the files that are already indexed on my hard drive still be linked?
I want to stop a huge syncing process that was started by mistake. I have read that the only effective way to do this is to uninstall and reinstall the desktop app. There are a large number of files already indexed on my external hard drive. I am concerned that if I uninstall and reinstall then I may have to index all of…
The Dropbox folder on my new computer shows "This is an unlinked Dropbox"
HI, I got a new computer and trying to re set up the dropbox. It show the folder are unlinked and need to be deleted. How to reconnect the folders?
My files take a long time to sync on my MacBook desktop app.
It is taking a very long time to sync files with MacBook. Rest of team uses PCs and not having the same issues. Documents that I create or edit on my Mac are not syncing. I've tried pausing sync and restarting and that usually restarts the sync, but this is not a workable solution in a fast-paced office. Solutions, please??
Mac OS Sequoia is arriving. Is DropBox ready?
Hi everyone, who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I remember it all too well, as it took us almost a month to figure out how to fix the problem. What will happen with Mac OS…
How to delete a Dropbox folder from the Windows file system?
I recently had to change my email address. Trying to adapt that in my dropbox account I accidentaly created me a second drop-box account. After finding out about my mistake I took a second attempt and then the email address change worked. But: Due to that prior procedure I had ended up having now TWO dropbox folders in my…
Dropbox icon does not show in the menu bar on Mac OS Big Sur
I am running dropbox on MacBookOS Big Sur on my MacBook (Retina 12-inch early 2015). Suddenly the dropbox icon has disappeared from the Menu bar and when I move the dropbox folder to Favorits in Finder it is stored under iCloud Drive Any ideas ?

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