Desktop

I recently retired a Windows 10 machine that had a 12 TB NTSF drive of pictures, videos, and music attached that is 75% full. That drive was backed up to Dropbox on the Windows machine. I bought NTFS for Mac from Paragon so that the drive is writable on my Mac, and it works like a dream. Except where Dropbox is concerned.…

Hi There, Renaming a folder triggers a full re-sync, which can take days—and if you use Dropbox daily, it often leaves fragments of both old and new folders. Surely it's time for a proper 'Rename Folder' feature that avoids re-syncing every file. Even if it's only implemented on www.dropbox.com - we’d take it! Cheers

add "empty deleted files" option to dropbox sync app witch shows all deleted files/folder in trash. Confirmed with password delete "deleted files" permanently ...

ie; subfolders and their files are pulled up into one flat mess. Is there any salvation for me, how can I 'rewind' back to the 'proper' structure? [Online is also flattened].

I get a popup, as on the right in the image below, every time I turn on my computer. How do I stop this?

I posted a short music piece with my new Dropbox account. When others access the file they see a "shared by" of some other person. If you click on it you go to their Dropbox account. Several people have accessed the file but this is the only name that shows up there as though this is the person who made the file. How can I…

Operating System Windows 11 Dropbox App Version (if using the app) 228.4.5567 Syncing Status Up to date Question or Issue All of my files are currently online-only. About 90% of the time, when I right-click my files in Windows Explorer, the spots where the DropBox options would normally be say "Loading..." No matter how…

Hey there, i would like some advice on what is the best practice to change the drive letter on a few workstations to the same drive letter. Currently we have a few workstations with a team dropbox account on different internal drives. For instance, - Workstation 1 has dropbox on 😧 - Workstation 2 has dropbox on F: -…

Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…

Hi, Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate VIA finder, however we are suddenly unable to open the files. When we navigate to Dropbox on the menubar, the icon has been…

I accidentally messed up two subfolders in my Dropbox folder, and deleted them. Dropbox was not running. I still have copies of those folders in my Dropbox account. How can I stop Dropbox syncing the changes to the cloud, i.e. deleting those folders from my account, when I run the app on my PC? I'd like to download them…

Hey everyone, I recently noticed that the Dropbox Badge no longer displays who last edited a document. Instead, it mainly shows who is currently viewing the file. This was a useful feature for tracking changes without opening file history, and I’m wondering if there’s a way to bring it back. Does anyone know if this…

I am an MSP, and I have an issue with a user that has a Mac and the initial issue this morning was that he could not access his Desktop. The scenario: * M2 Macbook Pro - MacOS 15.5. * This machine was originally set up by using the MacOS Migration tool from his previous Mac (this was done a couple years ago). * This…

Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…

I AM BEING TRANSFERRED. I WANT TO TRANSFER ALL MY FILES AND DOCUMENTS TO AN EXTERNAL HARD DRIVE. HOW DO I DO IT?

Almost all my files are showing as "available offline" rather than "always available offline". How do I change this? When I right-click, the only options I get are make online only/ view on Dropbox.com/ manage hard drive space. "Manage hard drive space" lets me move files to online only but not to "always available". The…

OK, so the day I dreaded seems to have finally come. Dropbox rolled out its "new appearance model" to production, bringing the end of the era of status icons overlaid on program icons and, instead, in their own neat little column carved out for themselves. Yes, my Dropbox updated today to version 227.4.4774. 🙄🙄 So, in the…

Directory created on Mac uploads properly to web but breaks on syncing with Windows11. ls -ld on new Win11 folder shows: d--------- egb foldername where I am "egb". icacls egb /grant egb:(F) causes folder to disappear. Just started happening in July 2025. Anyone have any ideas what's going on?

Dropbox has worked fine for many years on my Lenovo Thinkpad X1, then suddenly stopped working. The link on the start menu became inactive. Starting Dropbox from dropbox.exe directly said the installation was corrupt. I have downloaded the Installer and the Off-line installer and both give the message "Installation failed.…

Title says it all. My connection is wired. My UL speed is around 800mbps at this moment. It's taken **bleep** near a half an hour to upload a measly 2.79gb. Yeah so WTF

When I try to start launch the Dropbox GUI after installing Dropbox (from the Dropbox website) on my Linux Mint desktop, it just flashes and disappears. How can I fix this? Alternatively, how can I change the location of the Dropbox directory from the command line?

Hello, To avoid losing my data, I back it up to the cloud using Dropbox. I’m considering buying an M1 Mac mini to use as a server, so I can access my data from my MacBook Air and automate my backups. My question is: will I have to redo all my backups, or will simply connecting my SSD to the Mac mini allow Dropbox to…

I am using a new Mac mini 4 and this is the first time I've not been able to have Dropbox use an external drive to store dropbox data. There is a pop-up above the (i) in the preferences for Sync that says that this version of Mac OS requires cloud storage to be in a specific place. BUT I don't want Cloud Storage. I want…

I just installed the app on my mac, and now the menu bar icon keeps blinking in and out. When I can see it and click on it, a window opens briefly then shuts again. I'd like to uninstall and reinstall but when I try to uninstall from finder, it tells me the app can't be deleted because it's currently open. In Activity…

I have a help ticket ongoing but maybe someone else has an answer in the meantime. I've uninstalled/reinstalled Dropbox on my laptop to opt out of the Windows update and try to avoid the conflicted folders it kept creating. It's created the Dropbox folder anew, with the few files in it online only, but since I selected all…

Hi Dropbox team, Is there any way to permanently disable the popup that appears when viewing a file via the browser which says: “This shared file is already synced to your device. Access this file in the desktop app to prevent duplicates and seamlessly edit with native applications.” It shows every time I open a synced…

Hello, I'm experiencing a recurring issue when working with project files stored on Dropbox. Every time I try to open a project in Premiere Pro or other editing software, I get an error saying that the file is corrupted or unreadable. This has been happening frequently and is seriously impacting my workflow. The files are…

I recently got a new macbook and the version of Dropbox I downloaded has cloud icons next to the dropbox directory folders/files in Finder. I'm finding I accidentally hit this icon which initiates a massive download of hundreds of thousands of files from my company dropbox directory. Is there a way to stop this sync: 1.…

Dropbox backup of an NTFS drive attached to a Mac, The Mac can read files on the drive by default, or with an inexpensive driver (like from Paragon Software) can read and write to NTFS drives. I migrated my media machine from Windows to Mac, but my 12 TB media disk is NTFS. Using Paragons driver, It works just fine with…

After an dropbox update I keep getting the message 'welcome to dropbox', I answer the questions and nothing happens. I can use dropbox, but the files do not synochronize online/offline. This has been going on for days. How can I solve this?