I have two duplicate Dropbox folders on my Windows machine

Question

Hi. I have two dropbox folders on my ****** drive. When I use the app to access my computer folder, it takes me to Dropbox (Personal). I also, however, have a folder in the same location that's called simply, Dropbox. Both folders have the exact same files (I checked number of files and file size). So both are syncing.

The icons are slightly different. Dropbox (Personal) has the normal icon. Dropbox, however, has the icon with a little blue arrow in a white box in the bottom lefthand corner.

If I right click Dropbox (Personal) and go to the Dropbox menu options, I see: Make Online Only, Make Available Offline, View on Dropbox.com and Manage ****** Drive Space.

If I right click Dropbox and go to the Dropbox menu options, I only see: Transfer a copy.

They are both taking up ****** drive space so I want to narrow to just one but I'm afraid if I delete one, it will delete all the files from the other.

Any suggestions?

Jay · Answer

Hi @Mattflix, just checking to see if you saw our last reply. 
If you still need any help, feel free to reach out to us with the information we requested.
If your issue has been solved, let us know what worked for you!

Jay · Answer

Hi @Mattflix, thanks for the info.

Did you have another Dropbox account that was connected to a Dropbox team, and then link this personal and work account using these steps? This is because your Dropbox folder would've been changed to Dropbox (Personal), hence my question.

The 'Dropbox' folder with the arrow most likely is a shortcut to your main Dropbox (Personal) folder. The desktop app creates this hidden link for you, to prevent old apps from breaking when trying to access the old Dropbox folder, which would've been renamed to Dropbox (Personal).

If you have any further queries, feel free to message back.

Dell_Dropbox · Answer

Thanks for dropping by the community, @Mattflix .

To start, would you mind checking the app's preferences and more specifically your Sync tab, and check the path of your Dropbox folder?

This is the one that should be syncing, and have all the icons, therefore you'd be good to go and delete any other paths.