Desktop

How to Use Dropbox for a Perfect Valentine’s Day
Valentine’s Day is all about showing appreciation for the special people in your life - a partner, a close friend, or a family member 🤗. Whether you’re celebrating together or from a distance, Dropbox can help you make the day a tiny bit more special. Here are some fun ways to share the love 😻. ❤️ Create a Shared Photo…
I've unsynced some folders via selective sync, but they're still showing in my local Dropbox folder.
In an attempt to clear space on the local hard drive, I've "opted to hide some folders" according to the Selective Sync tab in Dropbox preferences. However, that folder is still downloaded to my local hard drive and is located in the parent Dropbox folder. At this point, how should I remove it safely without disturbing the…
Manage hard drive space and selective sync aren't working; my files are still offline.
I have 2TB of Dropbox for my Photo Albums (and have had for many years). All folders were synchronised to my laptop but a mix of online and offline. My laptop has circa 1TB free. Last month Dropbox updated the Dropbox App and all files were removed from my PC. I have added the Dropbox app back to my machine and there is…
Problem syncing files on new installation on Windows 10
Hi there, I recently got a new laptop with Windows and set up Dropbox with my existing folder stored on an external hard drive. I followed the advanced installation steps, but when I try to sync my files, Dropbox displays the number of files to sync but doesn't progress—it just stays in a continuous syncing state. I am…
AirDrop files go to /private/tmp instead of ~/Downloads
Yesterday I downloaded and installed "Dropbox for macOS on File Provider," which appears to be v215.4.7202. It is running on a Mac mini M4 Pro with macOS Sequoia 15.2 (build 24C101). Now whenever I AirDrop a file from my iPhone 15 Pro Max running iOS 18.2.1, the file ends up in /private/tmp instead of ~/Downloads. I've…
After a recent desktop app update, my files aren't syncing correctly
After Dropbox update couple of days ago (2025-01-31 now), my home and work place have diffrent verion of drobox and each machine continues to up and down like a hell. Plz take a look and fix this **bleep**. after sync ...upload and download.. each computer have no updated files.... Best wishes
.Trash folder in the Dropbox folder makes it difficult to reclaim space
After deleting tens of GB of data and having NO additional space freed up on my machine, I eventually discovered the hidden folder ~/Library/CloudStorage/Dropbox/.Trash was hoarding these deleted files. I found an old post on here that claimed this was due to a bug that was fixed in an old version of MacOS 13, but I'm on…
No Spotlight results for folders on Dropbox with Sequoia
Since I upgraded to Sequoia 15.1 on my Mac, folders and documents on Dropbox are no longer shown. What can I do?
App always updating thousands of files
Since a few weeks, my Dropbox app is always updating thousands of files, whenever my computer is started, taken out of sleep or hibernation. I think it started after I used Dropbox to briefly store a lot of small files on a secondary laptop. Searching on the internet, I have found more people with similar problems and I…
Dropbox application not syncing with macOS Sequoia (mac mini pro)
Since chaning to a mac mini pro, dropbox has stopped syncing with the new device. Some files started to sync, but now after a couple of months most folders are unsynced and files unavailable locally unless I use the web interface. Sequoia 15.3 build 24D60 Dropbox Version 216.4.4420 (216.4.4420) The app states 'You don't…
Dropbox app on Fedora KDE 41 stuck on "Connecting..."
I have just installed Dropbox on Fedora KDE 41 and logged in to my Dropbox account. I can put files in the Dropbox folder and they get uploaded. However, when I right click on the taskbar icon the top item in the menu is stuck on "Connecting...". There is no notifications of anything uploading or downloading so it is…
A bunch of my files went to Zero Bytes on Mac
This issue was posted here like five years ago by a different user and the fix worked for them but I've encountered the issue now and the fix isn't working. Basically, I've got a new Mac, synced all my files from my old Mac but they're mostly showing up as Zero Bytes and they're not openable. I tried going to my…
Suspicious "DropboxUpdater" file appears to be passing itself as legitimate Dropbox file
Hi, I'm informing you about this both to let you know that Dropbox may be being used as a means to get through firewalls, and to get this on the record for other people having the same issue. I will also be informing BitDefender. I have Dropbox installed at "C:\Program Files (x86)\Dropbox" and within the "C:\Program Files…
The Dropbox desktop app is making multiple files offline after opening just one file on my computer
I started noticing that my space on my hard drive is slowing getting smaller, and just now I realized the culprit is the Dropbox app (PC). I noticed that after opening one PDF, all my files on my folder started going offline mode, I saw the Dropbox tray growing bigger and bigger from 10 files syncing to 200. How can I fix…
Dropbox Business - No Option to Share Link from Computer
I have now lost the option to right click on a file in Windows Explorer then select Dropbox> Copy Dropbox link. The only option now showing under the Dropbox submenu is "Send a copy (business)". I use the copy Dropbox link option multiple times a day and wondering if there is a way to get that option back. I saw a previous…
My desktop app's stuck indexing files after rebooting my computer.
I had to reboot my computer and since I have restarted it, my files will not sync. Status shows either a red X or pending. I have tried to log out and log back in, reinstall the desktop to no avail. Last night, it said it was 'indexing' the files but this morning nothing changed. I restarted and shows it's indexing again.…
Stable Build 217.4.4417
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Windows LTS(Long Term Support for Windows 7, 8, 8.1) Offline Installer (32 Bit) Offline…
Any benefits to migrating to Dropbox for macOS on File Provider?
I'm interested to hear if the move to the new DB version does offer any benefits at all. From all I've gathered, it seems certain features, that some depend upon, have been removed as more control is handed over to macos.
Dropbox desktop app can't connect after a Windows 11 update
After Win11 update to 24H2, Dropbox app on laptop stop connecting, I need to use web version, but desktop app not connects any more. Checked forums, firewall and antivirus but no solution yet. I have other laptop without 24H2 and works ok.
Dropbox Desktop App 213.4.4597 thinks I have Win8 and won't start
I have an upgraded (from Win8 to Win10 Pro) PC and this evening Dropbox won't start and pops up the 'Dropbox is removing support for Windows 7,8 and 8.1. Exit Dropbox' popup box. I have downloaded the offline installer (Dropbox 210.5.4894 Offline Installer.x64.exe). I am loathe to do this as I don't know exactly what it…
Suddenly slow upload speeds when using the desktop app on and the website.
As of today, I am getting incredibly slow upload speeds. It is currently maxing out at about 50kb/s and most of the time it is lower. I typically get 5+mb/s. Nothing on my end has changed and it was working fine just a few days ago. I’ve already seen multiple help threads talking about bandwidth limits but I have my…
How can I stop the Dropbox Transfer window from staying on top of every other window?
This has become a huge annoyance and didn't used to be like this and I don't understand why Dropbox even has permission to do something like this on my computer. Leave me alone and upload my transfer in the background. Yes, I can minimize the window, but I had a nice system where I just let the window go behind currently…
My Dropbox desktop app is stuck syncing 66 files on my macOS Sequoia.
Hello, My dropbox desktop app for macOS Sequoia 15.3 is stuck synching with 66 files. This happened to me last year and it took months to get folder synched again properly. Not sure what to do, any suggestions are welcome. I've done the classic steps of restarting mac, restarting dropbox etc etc I really would like to…
I added many folders to my MacBook's Dropbox folder, but they've disappeared.
The dropbox folder on my MacBook got corrupted. I uninstalled the app and re-installed and tried sync’ing from scratch. I’m only getting partial results. My iMac has 1,691 items, including folders with many more files enclosed in them. The version on my MacBook has just 1,475 items, all files, no folders. The folder…
My folders taking too long to open when left-double clicking in Windows.
Hi everyone, I have been having difficulty opening my dropbox folders on my windows when I double left-click on folders. It usually takes about 10 to 15 seconds to open each folder. However, the weird thing is when I right-click on the same folders and select open in a tab or when I left click on the folders in quick…
Issues with Uploading Large HD Videos to Dropbox
Hi Dropbox Support Team, I hope you’re doing well. I’ve been facing persistent issues when uploading large HD videos to Dropbox, and it’s been impacting my workflow significantly. Here’s what I’m experiencing: * Slow Upload Speeds: Even on a high-speed internet connection, the upload process for large files (several…
How can I disable Dropbox from autostarting for a specific user profile?
windows 10, latest desktop version installed 216.4.4420 i find no way to disable autostart for dropbox since this user does now have dropbox acct and doesn not need to. admin, however, does have account and uses it. how do i stop annoying dropbox "connect your dropbox now" popups every time i log in as a simple user?…
216.4.4420 on Windows 11: endless indexing, massive CPU use.
Since my Dropbox updated itself to this version, it's been continuously using a high fraction of my CPU and memory, rendering the machine worryingly hot, endlessly saying it's indexing a varying number of files but not seeming to get anywhere. I haven't made any significant changes on the filesystem. Any ideas? Will it…
File right-click does not reveal menu options like 'make available offline' on Windows
When I right-clicks Dropbox files in Explorer, I only get these options: I am NOT getting the option to "make available offline". How do I remedy this? Thanks.

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