Desktop

I can't move a folder on my account from the web or desktop
I have a folder that I'm trying to move, I've tried moving it in all of the following: * Web interface * MacOS Finder * Windows Explorer The web version just gives me a generic error like 'cannot move folder' etc. Trying it on Mac / Windows just results in a neverending 'Snycing' process. The folder itself contains very…
How can I find which folders have been unchecked via selective sync on my Mac desktop app?
I want to make sure that I'm syncing my entire Dropbox to my Mac. Apparently I've unchecked folders in Selective Sync - but when I try to find out which one, they all appear to be checked. I've just spent an hour going through my entire folder structure and all the boxes are checked. Is this a bug? -- I can't seem to add a…
I'd like to sync my Dropbox files both on an internal and external drive.
Hello, Feature: the ability to sync Dropbox folders to two separate locations on the same device. Here’s my use case: The Problem I work on a laptop with limited internal storage, which makes it impossible to sync all my Dropbox files locally. I do use Selective Sync to only download the folders I need. However, I often…
Cannot find the dropbox.cache folder (macOS Ventura)
When I try to delete a Dropbox folder it reappears almost instantly. I've tried to find the invisible "dropbox.cache" folder to clear the cache, but it isn't there. The only invisible file I see when I reveal them is a 40 byte ".dropbox" document. Everything I read seems to point to an answer that I can't implement. I'm…
Can Dropbox back up Logic Pro Project Files?
I use Logic Pro to record my music projects on a Mac. I have an external drive connected to my Mac that I use as a primary backup for my music projects. I also have this external drive automatically backing up to Dropbox. I assumed it was backing up everything. I just noticed it is backing up everything in my folders other…
One user can't open/edit shared Excel files via her desktop app.
Have a user that started having issues with opening shared Excel files 3 days ago. Goes to shared folder clicks to open file it pops up on screen but never allows access. Has a blue circle a if file is still opening. I have uninstalled /reinstalled Dropbox and Office with no luck. I did find yesterday afternoon if I go to…
Dropbox app is stuck indexing two files for weeks on my Windows device.
For weeks the Sync Icon is busy turning. Hovering the mouse over the icon it says "indexing two files", opening the icon it says " two files ar syncing". How can I stop this? How can I find out, which files are in question? Any help appriciated, Michael
Does it matter if I login with Google or Apple on my desktop app if I forgot to turn off my VPN?
hello ,I forgot to turn off my vpn, I am not sure which log in through my dropbox account on desktop I have noticed I sometime forget to switch my vpn. does it matter if I log in with google or apple ?
If I reinstall Dropbox will the files that are already indexed on my hard drive still be linked?
I want to stop a huge syncing process that was started by mistake. I have read that the only effective way to do this is to uninstall and reinstall the desktop app. There are a large number of files already indexed on my external hard drive. I am concerned that if I uninstall and reinstall then I may have to index all of…
The Dropbox folder on my new computer shows "This is an unlinked Dropbox"
HI, I got a new computer and trying to re set up the dropbox. It show the folder are unlinked and need to be deleted. How to reconnect the folders?
My files take a long time to sync on my MacBook desktop app.
It is taking a very long time to sync files with MacBook. Rest of team uses PCs and not having the same issues. Documents that I create or edit on my Mac are not syncing. I've tried pausing sync and restarting and that usually restarts the sync, but this is not a workable solution in a fast-paced office. Solutions, please??
Mac OS Sequoia is arriving. Is DropBox ready?
Hi everyone, who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I remember it all too well, as it took us almost a month to figure out how to fix the problem. What will happen with Mac OS…
How to delete a Dropbox folder from the Windows file system?
I recently had to change my email address. Trying to adapt that in my dropbox account I accidentaly created me a second drop-box account. After finding out about my mistake I took a second attempt and then the email address change worked. But: Due to that prior procedure I had ended up having now TWO dropbox folders in my…
Dropbox icon does not show in the menu bar on Mac OS Big Sur
I am running dropbox on MacBookOS Big Sur on my MacBook (Retina 12-inch early 2015). Suddenly the dropbox icon has disappeared from the Menu bar and when I move the dropbox folder to Favorits in Finder it is stored under iCloud Drive Any ideas ?
Dropbox desktop app locks file explorer and syncs already synced files on Windows 10
Since the last update, whenever I open the Dropbox app it hangs the explorer syncing files that were already synced and takes forever to complete. Upon the app starts there is always 4-5 files syncing and usually after that keeps syncing files that are already synced. This issue actually locks my hard drive usage and makes…
One of my Mac devices doesn't sync content from my Dropbox folder online.
This subject line has come up before, but my problem is not caused by filenaming errors. I have dropbox on four computers; everything syncs fine except on one laptop: the laptop will update files that are edited on other machines, but anything I edit on the laptop will not sync to the desktop machines. This includes file…
My Dropbox account is syncing forever, and the number isn't changing on Mac
It has a disconnected symbol on the icon and says that it is syncing 28 files, but it never finishes. I am on a macbook pro. Dropbox has full disk access. My internet is connected. My security setting and network restrictions have not been changed in the last week and it stopped working yesterday. I am not getting a disk…
I accidentally moved a team folder to the Dropbox cache folder
Weird problem. I manage do move a teamcatalogue on my pc to the hidden .dropbox.cache. It schwooosed there in there with a misclick in just a few seconds. And now the catalogue is stuck there, i can't move it back (you have no permission). So my whole team account is no access. when try to open the files i get "this file…
"This is an unlinked Dropbox" on my app's preferences on Mac Sonoma 14.5.
I cannot access files stored in the dropbox location untill I copy an individual file and paste it elsewhere, how do I fix this whenever I also try to connect it says Your device couldn't connect to server. There might be a problem with the server or network
Dropbox Client for Linux on Ubuntu 24.04 LTS- icon not clickable.
Guys, I've noticed a bug on Dropbox Client on Ubuntu 23.10 and the same occurs on Ubuntu 24.04 LTS after a installed it from scratch on my machine. It's really a bug on the app on desktop. The problem is: the app on system tray doesnt open or show anything until the system is blocked to block screen and returns putting…
Dropbox disappears from my Mac on restart.
Hi - whenever I restart my Macbook Pro (after a software u/grade for example) the Dropbox app disappears and I have to do a full re-install of Dropbox otherwise nothing syncs. Any idea why, and can this be resolved? Thanks in advance for any assistance.
The Dropbox app doesn't launch automatically upon startup on my Mac.
My dropbox will not load automatically on my mac when I start the computer. It used to, why did it stop and how do I set it up to do it automatically?
Dropbox not syncing files across devices
I’ve been using Dropbox to store and sync important media files for my Sellvia store, but lately, I’ve noticed that some files aren’t syncing properly across my devices. I’ve tried restarting the app, checking my internet connection, and even reinstalling Dropbox, but the issue persists. I can see my files when I log in…
I can't sync files after upgrading to Sequoia, why?
Ever since the Sequoia Upgrade my Dropbox has not been syncing across my 3 devices. I have followed all of the troubleshooting suggestions without any luck. I just uninstalled and reinstalled as my last resort and still nothing. Has anyone else been having this issue?
Allow us to create top level team folders locally on the desktop app again.
The new feature wherein no one can create a top level team folder locally on computer is the dumbest thing I have come across. I see it is no longer possible even rename the folders. Hope this idiotic feature is eliminated else I will move to one drive.
Plugging in my phone to my computer uploads duplicate Camera Uploads files
Hello all, sorry if it exist already (did not find the response to this): I use my iPhone SE (2) app to automatically do the camera upload, which works fine to get the media on the dropbox. But, sometimes I plug in my phone (MacOS catalina, maybe also with Windows 10) to charge and dropbox copies all media again as…
Opening the Dropbox folder enables Num Lock.
Hi, I have a weird little problem. Every time I open the Dropbox folder (double click on the icon on the task bar), there's a Windows notification popping up that Num Lock has been enabled. This only started happening after I upgraded my Windows 10 to 11. Any ideas how to fix this?
Please allow us to create file requests from the desktop app's context menu again.
Before the updates in the past several months I was able to click on a folder in dropbox and create a link to request files easily. That feature is now gone and I have to not only log into the web dropbox but I have to drill down to the folder each time I want to create the link. This is cumbersome since I have hundreds of…
🌟🤝Community Spirit Badge 🤝🌟
Hey everyone! 🌟 It’s Theresa here. You’ve probably seen me hanging out in the Community, jumping into conversations and joining discussions (if you haven’t seen me before, well, hello 👋). And while doing that, I’ve noticed something pretty great (well, we all have here on the Dropbox Community Team) – so many of you are…
Print screen not saving screenshots on Windows 11 23H2
Old laptop with Win 10, press print screen and it saves the screenshot in my screenshot folder no problem. New laptop has Win 11 on it. I disable the Use Print Screen to open screen capture in the OS keyboard settings, I have the save screen shots directly option toggled on in dropbox/backup settings. I have turned it off…

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