Desktop

Can't see syncing icons and right click options on new iMac
Why doesn't the support team know this then. Ive been trying to get this handled all week and been in multiple chats. I've been instructed to do two advanced installs and nothing seems to work. Im on a brand new iMac I got on Monday and did a fresh install of Dropbox. I can't see online/offline status icons in Finder and I…
Don't see 'Sync now' option to prioritise which files sync first
URGENT help please! Don't see 'sync now' option to prioritise which files sync first. (There's another conversation with the same title, but dicussions have been close, so can't commet there, had to open a new conversation). I have Dropbox Plus. Apparently, Microsoft has made a major change these days and now all my…
Dropbox has been stuck/indexing thousands of files on my computer.
Starting this week, my Dropbox has been constantly syncing thousands of files, which never seem to end. The file number does not just descrease. It aslo increases as shown in the video below (Sorry it is in Korean. It says syncing on the app, while the hovering window says indexing.) I tried following, which did not solve…
I have two duplicate Dropbox folders on my Windows machine
Hi. I have two dropbox folders on my hard drive. When I use the app to access my computer folder, it takes me to Dropbox (Personal). I also, however, have a folder in the same location that's called simply, Dropbox. Both folders have the exact same files (I checked number of files and file size). So both are syncing. The…
Dropbox desktop app is stuck at indexing my files on Windows 11
Hi, My user able to log in to both personal and business Dropbox accounts on PC. However, only personal account has successfully completed indexing and syncing. Business account has been stuck in the indexing phase for two weeks, and no files have appeared—only the Dropbox cache folder is visible (need to unhide first).…
Dropbox can't sync files due to selective sync conflicts and unsupported file types on Mac
Hello. I'm running Dropbox on Mac OS 15.5, and have been happily using File Provider with Dropbox on an external drive for a few months. Suddenly, two things have happened: I have dozens of files thrown (from random folders) nto my Dropbox root, with "(Selective Sync Conflict)" appended to their names. Most of these are…
Can I sync a single folder with selective sync, without downloading its entire directory?
Suppose I have a folder structure as follows: Folder A contains File A and Folder B. Folder B contains File B. Something like: Folder A |- File A |- Folder B |- File B The expected behaviour is that if I choose "Selective Sync" and click only "Folder B", this should locally sync Folder B and File B, but not File A.…
Syncing errors and selective sync conflicts makes my device unusable for my work.
My Dropbox stopped syncing on June 20 and I contacted you on June 23 for help. June 30 is the last time I've heard from anyone on your team—NO attempt has been made to help me troubleshoot, and my laptop is completely unusable without the ability to sync files with my desktop and my colleagues. I am desperate and don't…
How can I save files into my Dropbox account using WPS Office on Ubuntu?
I recently had Microsoft removed from my computer and replaced with Linux Ubuntu. I'm struggling with the learning curve. I have installed Dropbox and I have installed WPS Office. How do I have WPS Office let me save to Dropbox? (as I previously did in a Windows based system)
Content I transfer using my mobile, don't show up on my PC.
I usually use dropbox to transfer my photos from my mobile to my pc. For the last two days, when I try to transfer a file, it says that it already is in dropbox, but it doesn;t show in the pc folder. The icon in the taskbar shows the blue arrows, meaning that its syncing, but its been doing that for two days. Anything I…
My desktop app isn't syncing after updating to macOS Sequoia 15.0.1.
Hi Dropbox Community, I’m having an issue with the Dropbox Desktop app not syncing after updating to macOS Sequoia 15.0.1. Files are stuck in “Syncing” status with no progress. Details: * Setup: Dropbox Desktop app v203.4.4858, macOS Sequoia 15.0.1, MacBook Pro M1, Dropbox Plus plan. * Issue: After the macOS update on July…
Excel crashes when opening a file from Dropbox but not from Desktop.
Hello. This just started occurring yesterday for one of my machines. I have files stored on Dropbox sync'd through filer explorer. When I open the file from dropbox (file explorer), excel quits responding. When I open the same file from my Desktop, Excel works as normal. Dropbox is listed as a connected service in Excel…
Let users remove Dropbox from the Windows Explorer navigation pane
Dropbox continues to force a navigation pane icon into Windows Explorer without providing any user-facing option to disable or reposition it. Even after I remove it from the registry, Dropbox re-inserts it on every update or restart. This is an unacceptable override of user system preferences and violates UI conventions by…
I'm confused with the available and available offline status of my Windows files/folders.
My Dropbox for Windows app is currently updating. The sync settings seem to have changed to be more compatible with Windows, I take it. It's still currently indexing, but anyway. I notice that instead of the green circle for an offline file, and the green check in a white circle for a folder that's partly online and partly…
How to Restore Default Location of Your Personal Folders - ie. Downloads
Hi, I've been trying to figure out how to relocate my Downloads folder to my MacOS and I just don't understand how. Even in order to see my Downloads folder in my Desktop Dropbox Folder location, I have to right click my Downloads folder and select "show in enclosing folder" and then it shows up in transparency. I want my…
My new Windows 11 laptop can't sync the iTunes folder from my old laptop.
I bought a new laptop with Windows 11 and enough storage to download my iTunes folder. There was no iTunes folder maybe since it was online-only on my last laptop. I tried creating an iTunes folder on the laptop inside of the Dropbox folder and it says something like iTunes (sync issue). How can I sync this (huge) folder?…
How can I disable the feature to automatically open a Dropbox link in Explorer in Windows?
Dropbox recently implemented a feature that allows you to open Windows Explorer in the folder where the file is located when you click on a link to a file in your Dropbox. I have enabled this behavior as automatic, but I want to return to the default behavior and I can't find a way to disable this feature.
Can I use the Dropbox desktop app on Linux without AppIndicator?
I'm using dropbox desktop on archlinux without desktop environment. I'm using a window manager directly (in specific, awesomeWM). Recently when I start the dropbox desktop, it has a popup message saying I new version of dropbox will not work without AppIndicator, and it said my current environment doesn't support it. And I…
I accidentally moved a team folder to my personal folder
as I was saying. I ACCIDENTALLY moved the Parent folder where 100 people using that folder for a company to my OWN SPACE FOLDER.. how to UNDO?
I have folders that are only showing on my web account and not the Dropbox app on my Mac.
Hi, I have existing folders in Dropbox that are not showing in my MAC Finder (OS 15.1 Sequoia). I have checked articles in this Help section, without success. The MBP is a few months old. I installed and configured access to my long-lived Dropbox Plus account. The lack of folder access and functionality has just been…
Finding all offline folders
hi I did a search although couldn't find this questions being asked. Sorry If I missed it! I'm travelling and want to try and make some free space on my Macbook. Is there a way I can find all the files taking up space from Dropbox, so I can set them to make available online only? I have cleared some space already, although…
Dropbox beta version appears on WinGet
Just letting you know that there is a beta version of Dropbox on the winget (Windows programme updater) system. >winget upgradeName Id Version Available Source--------------------------------------------------------------------------------------Dropbox Dropbox.Dropbox 221.4.5365 222.3.4916 winget That's a bit confusing,…
New Dropbox files sync as online-only on Windows, even though I want them to be available offline.
I am a long-time user of DropBox, having been a very early adopter. I have used the program successfully across several computers, phones and tablets, pretty much without issues. However, I recently moved to a new laptop, Lenovo ThinkPad, and now something is different. Files added to DropBox on another computer, don't…
File explorer is the only Windows 11 app that can see a Dropbox folder
Other third party file managers can't see the dropbox folder. If I create a new folder and move the files to it in the preferences, then the created folder disappears from file managers like Ztree or Files. When I uninstall dropbox, the folder reappears without the contents. This is acting like a cell phone connected when…
Clicking on the Dropbox icon opens the local folder instead of the app menu (v228.3.5456).
On a brand new windows PC I installed the latest dropbox (v228.3.5456), and the dropbox GUI won't show. When I right click on the dropbox icon in the systray nothing shows, when I double click on the dropbox icon in the systray it just opens my dropbox folder. When I reinstall dropbox it works, but only for a few minutes.…
I keep getting selective sync conflicts by Dropbox?
I have a major issue with sync conflicts at the moment, which i'm trying to resolve. Although what I find happening is that files are being moved by drop box into my private folder. I've tested this. I moved everything out of my private folder into the root "dropbox" location after the sync took place it moved a whole…
I'm using the new macOS on beta, and the Dropbox app keeps crashing, and asks to restart.
Just installed new macOS 26 beta 1 and dropbox keeps crashing. It asks to restart but then crashes again.
Stuck syncing and creating multiple "selective sync conflict" folders
A couple of hours ago I had to do some work - but my file didn't open (like opening a recent file in ableton) because it couldn't access the file in my dropbox, I never get that error - but I just tried to do the "Make available offline" command but that didn't work either. I noticed my dropbox app was stuck a syncing 44…
Updated the Dropbox app, folder hierarchy got ruined and got Selective Sync conflicts
I was prompted to update DropBox, so I did. Now, I have folder and files with Selective Sync Conflict everywhere, and my folder hierarchy is basically gone. The sub-folders with Selective Sync Conflict are now top-level folders. This has happened on one desktops and one laptop. I have another desktop to update, and another…
My pictures aren't showing on Dropbox on my laptop but they are there on my other device
any ideas would be grateful

Desktop

Discussion List