-
"1 file is unable to sync" error on sync status but "See Issues" option shows nothing.
Hi everyone, I could use some help on this Dropbox pushed out an update to our user environment and it broke our integration and we are slowly starting to fix it. I have a user that has a file that will not sync. When i click the option to see what file is not syncing, it is blank. I cannot locate this file anywhere. I…
-
I'm unable to ignore a specific folder on my macOS (not File Provider).
I want to ignore a specific folder from syncing. So I read through help.dropbox.com/installs/dropbox-for-macos-support . Frist I tried the GUI approach: but on right-clicking the folder no "Do not sync" menu entry shows up (only "Copy link", "Share..", "Transfer a Copy...", etc). Also I tool to the Terminal approach: I…
-
There's a delay in syncing between my desktop and mobile app
I manage a digital service site and rely on Dropbox daily. Lately, sync delays between desktop and mobile are affecting my workflow. Anyone else facing this? Looking for quick fixes or settings to improve performance. Appreciate any help!
-
Dropbox icon missing in Login items & Extensions on Mac OS
Go to System settings > General > Login items & Extensions Dropbpx, Inc. app icon missing.
-
Why am I not eligible for Dropbox on File Provider?
I havea macbook on which I had the dropbox app installed with a different account that was running perfectly well with File Provider. 3 months ago I tried out some other solutions for syncing files and cloud storage so I completely removed the app from my macbook and deleted my account. Since then I have come back to…
-
Where's the Linux preferences GUI? The CLI doesn't work.
The title says it all. While setting up a fresh laptop with EndeavourOS, I was able to load the UI from an older installation for a moment until it closed itself. This usually happens when the app is running a self update, and given this was a 2 week old backup, this makes sense. Upon loading it up, the Preferences option…
-
Last date Dropbox desktop app will function on Windows 7
I receive messages in the Dropbox notification list saying, "Dropbox functionality on Windows 7 will end May 2025." What is the exact date on which that will happen? If I upgrade to Windows 10 before that date, will I need to reinstall or otherwise reconfigure Dropbox for it to work on Windows 10?
-
What's the actual issue with Apple FileProviders API
I'm trying to reply to this post https://www.dropboxforum.com/discussions/101001016/dropbox-on-file-provider-support-for-macos-questions/781551/replies/783389 but in a dropbox fashion "Replies have been turned off for this discussion": @billgdbx can you explain exactly what is the exact issue with the Apple FileProvider…
-
How can I use the Dropbox desktop app through the Intranet?
We use Dropbox through the Intranet, the host can not access the Internet, we need to open the normal use of Dropbox whitelist in the firewall, at present we only open www.Dropbox.com, but the software will show that the network connection is abnormal. If I want to use Dropbox, what other domains or IP addresses do I need…
-
Beta Build 223.3.4757
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
-
I reinstalled the Dropbox app and now I'm being asked to rename the old folder and create a new one.
I just downloaded dropbox from their site. It is installing. It has reached the point of creating the dropbox folder -- if this was a new install. However, this is a reinstall. "Couldn't rename Dropbox to make room for your Dropbox folder. Dropbox needs to rename your existing folder or file named Dropbox to finish…
-
Delay sync/check for deletion
Allow the user to specify a delay for Dropbox to identify a file for syncing, and check if the file has been deleted during the sync. Some applications create temporary files/folders beyond the control of the user. If these files are held open by Dropbox when the application attempts to remove them, they are left behind.…
-
Provide an option to only download the metadata of a file without downloading the actual file.
in the desktop app , we have an option to Synch Next, similar to this option I will like an option to skip downloading. This button should still download metadata (so we can see thumbnails, file size etc) without actually downloading the content. This is especially useful when i have a small harddisk and I selected a big…
-
How can I change my local files on Windows 11?
I have not been able to find the location to change the local files on Windows 11.
-
No right-click function on my macOS desktop app.
Hello, the right click function on the desktop app for dropbox on my Mac has stopped appearing.. how can I bring it back? I'm using Sequoia 15.3.1 / dropbox v221.4 thank you.
-
How to format an external SSD to APFS?
Hi, Dropbox Community. I want to move all my Dropbox folders and files to a new external SSD attached to my MacBook Pro (High Sierra 10.13.6). I had to use the “Disk Utility” on my Mac to erase the format type “MacOS Extended (Journaled)” because of the error “Unsupported File System.” Erase was successful. But, now I’m…
-
Error message "Move desktop folder back to its default location, then try again"
I can't sync my laptop in Windows 11 because it says my documents and desktop folder are not in their original location. It won't let me start all over again or reset to original settings. When I try to sync my "video" folder though it works just fine. Dropbox seems to just not like my desktop and documents fodlers. Help ?
-
All Files Show ONLINE but computer space is not cleared.
Hello, is any one else having issue with dropbox listing all files to be "ONLINE ONLY" but computer storage is not being cleared. Huge issue on our end as the computer's capacity is 2TB and the files online (dropbox) are 2.12TB. The huge problem is, since the files are not online, my computer is maxed out and it started to…
-
Dropbox desktop app won't install on Windows 11 and gives me an error
Hi there, Dropbox does not complete installation on a new Win 11 install that has been fully updated. This is the latest error code: I've tried different things for 2-3 days no and nothing has worked. I've rebooted, etc ad nauseum between each attempt: * Normal install * Normal install, run as admin * Offline installer *…
-
Cannot sign in to Dropbox desktop app on new Windows laptop
I'm having trouble getting Dropbox to work on a customers device. It's a brand new Win11 laptop. They have a business-subscription with several seats, of which they are the administrator. I can log in to the Web Portal without issues. Installing and signing in into the app from other devices also works. Whenever I try to…
-
I have an encrypted exFAT external drive, but I don't see the prompt to back it up to Dropbox.
I just bought a SanDisk 2TB drive and encrypted it with their software. There is currently only about 30GB of data on it. When I plug it in, I do not get the "Do you want to back up this drive" message, tried multiple times. The drive format is exFAT and it is attached to my PC. Any suggestions on how to get it backed up…
-
Beta Build 222.3.4991
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
-
File deletions occasionally fail in Dropbox
Observed when processing files with a Python script of my own, but likely to be a nuisance to developers of any software, that allows you to store files in arbitrary locations. A common pattern when modifying files is to first write them to a temporary file in the same directory (ensuring that it is on the same physical…
-
Can you save certain folders in different locations across multiple hard drives?
I have two internal hard drives. A 2TB C: drive and a 4TB D: drive. I would love the simple ability to have some of my dropbox folders on the 2TB drive and other folders on the 4TB drive. This would be helpful just organizationally, but also would be a way where when I run out/low on space on the 2TB, I can just start…
-
Dropbox app is disappearing from my Mac repeatedly, why?
I have been using Dropbox for years without any problems at all. However it has disappeared from my Mac 5 or 6 times in the last month and there is no logical reason why - it just goes. I then have to re-download the app. Any idea why and how this can be stopped? I began a thread on this last week and had one response from…
-
A Word document is empty after downloading it on my device
When we download a word document (that shows content when opened in dropbox) it is empty (blank). What is the solution. I want people to be able to download this and not have to work with it in MS online.
-
I want to set my folders as online-only/available offline, but I don't see them on the desktop app.
Hey there, using selective sync, I was used to see offline files marked with a green check mark icon and all online only files and folders with a grey cloud icon. However, now I do not see my online only files and folders anymore in my W11 file explorer. In consequence, I cannot search for these files offline or save a…
-
Context menu items missing from Dropbox folder on a new installation on new Mac computer
Hi! I just got a new Mac, installed Dropbox for MAC, and my files are all here (online only) but my context menus are not appearing. I've tried the following to no avail: * Advanced Reinstalltion * Restart of computer * Relaunch of Finder... Still no context menus when I right click! Please help! I'm on the latest version…
-
Dropbox icon constantly reports "Indexing 4 files..."
I deleted all files in my personal Dropbox account, then moved a couple gigs of files into it from my work Dropbox account. It took a little while to move the files but has been completed for a couple days but I have a persistent working icon showing and it says "Indexing 4 files...". How do I determine which files it is…