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The desktop app crashes on my MacBook Pro running Mac OS 15.3
I have a continuing problem on a MacBook Pro running the latest 15.3 Sonoma with Dropbox Plus. Periodically I will look for the Dropbox icon in my menu bar and it will not be there, and Activity Monitor says it is not running either. I'll start the Dropbox app again, and it will be visible in the menu bar until the next…
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The status of my backup is "unlinked" - how to relink?
During my backup, my device became "unlinked" but still seems to have backed up. Here is a screenshot. I don't see any options in the 3 dots other than download or delete. How to "relink"?
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Why am I not eligible for File Provider on Mac OS?
I continue to have the same problem, and neither Dropbox nor my company has a solution. I have no more than 300,000 files, and I've tried everything. I've received over 80 messages from Dropbox support, and they still haven't resolved anything. It's incredible that this is happening after two years and they haven't…
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How to check what has been synced when using the app and how to access its preferences?
I started a free trial on 18.3.25. I am completely lost! I seem to have a Business Plan, but I don't want that. I just wanted to transfer some folders/files onto a new laptop. Dropbox seems to have transferred the videos/music from my USB, onto Dropbox, without asking and automatically synced 'something'. I don't know…
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How can I see the full path of files found in search?
When you search for a file show the full path of that file so we can understand where it is located. Right now, after finding the file and clicking on it, it shows only the folder it is in and one additional level up. There is no button or option that says "Show Full Path," so there seems to be no way to see the full file…
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Dropbox application not syncing on new Windows 11 computer
I just bought a brand new PC for my business. It has Windows 11 preinstalled. I Installed dropbox and bought a new 2Tb plan under my business name. Shared a folder from (this) a separate personal dropbox account to the business account Although I can see the files, I can't get them to download to my PC or sync changes made…
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The most recently edited file won't sync on my macOS Sequoia 15.3.2 desktop app.
For the past few weeks, I've very frequently encountered an issue where the most recently edited file won’t sync. The only way to resolve this is to move the file out of Dropbox and then return it to its original location. Strangely, when I move the file out of Dropbox, an older version of the same file appears. I then…
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My app is stuck indexing and downloading content for a week now.
Hello, My Dropbox has been uploading and downloading these files for 1 week now. The files being uploaded and downloaded has not changed. Any help with this issue would be greatly appreciated. Regards,
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Dropbox stuck syncing on my work desktop after updating Windows.
I have both my personal Dropbox and work Dropbox accounts on my work desktop. I recently updated my Windows and Dropbox has been stuck syncing ever since. For some reason, only my personal account is not syncing properly on this desktop. On my laptop, both are working fine. I tried to make sure dropbox is allowed through…
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Dropbox External Drive Backup - Changing Computers
I’ve just found out when you change Laptop / Desktop you can’t continue to use the same external hard drive with Dropbox Backup. This is absolute madness. If you want to continue to use that hard drive with Dropbox Backup you have to re upload the full HD. I have 2TB used on a 4TB external SSD and I’ve just changed to a…
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"You need permission to perform this action" each time I'm creating a folder.
I have searched through the forum for a solution but have yet to find one. I am using the desktop and trying to create a folder and keep getting the error, "destination folder access denied" "you need permission to perform this action". I have unchecked "read only" in the properties and it re-checks "read only" as soon as…
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Windows file explorer crashes when renaming Dropbox folders/files
I've been using DropBox happily with Windows File Explorer for years. I'm on Windows 11 and fully updated on the Windows and DropBox. I've recently hit a problem when I try to rename files or folders in DropBox. The renaming happens, but then the spinning blue circle comes on, and after about 5s, File Explorer crashes.…
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Error opening and editing any file saved in a shared folder.
When we try to open the file it pop up with the error saying attached screenshot for better understanding. After logout and login still the same, we uninstall and install the dropbox app still the same error. Final we remove the users permission from share folder and then later we added the shared folder.
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How can I keep the screenshot in the clipboard as an image, not a shared link?
Hello, how can I reset Dropbox so that it still saves screenshots to the correct folder, but also keeps the image on the clipboard? So it works like it did recently? Because I don't need the Dropbox link, I want to continue working with the image.
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How can I link my desktop app to my existing Dropbox folder?
Hi, I just unistalled Desktop App on my PC and want to install it again. Could you tell how to do it so all existing files already saved in on my PC will be relinked to Dropbox Folder without donwloading them again?
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Set Dropbox to ignore a file or folder
There is a Help article on how to do this. It says "Hover over DropBox icon and choose Ignore..." These instructions are incorrect Misleading article: How to set a file or folder to be ignored - Dropbox Help The instructions for Windows say Right Click & Choose "Don't Sync to DropBox.com", The option is not present on the…
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Do I need to manually make a file online-only again, after making it offline to edit it?
Just to confirm – On windows Dropbox uses symlink to make a reference to a file when “smart sync” is in effect — so on the first access to that file, the DB (windows) client will fetch the file from dropbox.com. Once the file is downloaded to the client, I can then process the file. After I finish processing the file, is…
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Dropbox desktop app won't connect to the internet after enabling private relay on Mac OS
After enabling private relay on macOS, I have noticed that Dropbox does not connect to the internet after rebooting. It gets stuck on: reconnecting to the internet, this may take a moment. However, I disable the private relay in iCloud settings, it connects instantly and stays connected. Is this a known fact that Dropbox…
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MacOS background items and system files. Can I delete these?
On macOS Sequoia 15.3.1, Dropbox 217.4.4417 just made some install changes/updates, but it is not clear what. In System Settings/General/Login Items & Extensions, I have the Dropbox.app in Open at Login and Dropbox (with the blue logo) and Dropbox, Inc. (with no logo) in Allow in the Background. Can someone please advise…
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Ignoring a directory does not work
Dear all, I am trying to get dropbox to ignore a directory that we use to create ~200K small temporary files using the command given in this article: https://help.dropbox.com/sync/ignored-files#:~:text=If%20you%20ignore%20a%20file,sync%20to%20your%20Dropbox%20account. I am trying to run the command on our windows machine:…
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File opened "x minutes ago" when I didn't open it?
I was looking for a file I'd accessed on my phone, but was having a struggle seeing files based on how recently I'd accessed them so I tried on the web client instead I was shocked to see various flags of files being opened within the last hour that I hadn't accessed! I checked the files and they were only…
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The syncing icons no longer appear on my Windows desktop app.
Hi everyone! At this time the icons of synchronization status are not shown, it is inconvenient, at the first installation of the old version of Dropbox 199.4.6287 Offline Installer.x64 icons were shown, but after the update did not show. In this case, the recommendations of the site DROPBOX I implemented, and on this…
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How can I copy the screenshot after uploading to Dropbox on the desktop app instead of a link?
Hello. I used to take a screenshot, it would save and I could just paste it into any chat by pressing CTRL+V. Now I can't do that, every time after I take a screenshot I have to go to the DROPBOX folder and then drag the screenshot I want into the chat. How can I get it all back? I don't need a link when copying, I need a…
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Files are being deleted and moved to Dropbox without my permission
(1) It deletes files I have downloaded to Dropbox for safekeeping without my knowledge or permission. (2) It installs my files to Dropbox without my knowledge or permission. I have written about this before, but have never received a reply. How can I get Dropbox to stop making these unauthorized moves? (3/18/25)
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Dropbox corrupts Windows 10 Start Menu
Dropbox keeps corrupting my Windows 10 start menu after a few days. The symptom it creates is folders pinned to the start menu no longer close the start menu when clicked. The only solution to fixing this I find is to uninstall Dropbox. I then reinstall Dropbox and everything works fine for a few days until Dropbox…
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My Dropbox files aren't syncing to my new laptop.
I purchased a new laptop and my files are not syncing. They are still showing on a ipad that I use but not on the new laptop. How do I resolve this?
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Different number of files in Dropbox folder on two computers
Hello everbody ! 😀 Thanx for the attention: I cannot snychronzise Dropbox on two PCs : On my PC-1: I have a collection of 29.700 Files. This is my main Data Base. I deleted 400 Files. So PC-1 has got 29.300 Files On my PC-2: Still has the 29.700 Files. Dropbox did not delet the 400 Files on PC-2. PC-2 still shows 29.700.…
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How to keep the "date modified" from changing when transferring files to dropbox?
My computer is full so I have been manually "option" copying my files to my dropbox. I just went into one of my client folders and noticed that each and every file now have a revised "date modified" changed to the date I put the files on dropbox! This is a minor disaster - I didn't realize how much I relied on those dates.…
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"Couldn't complete sign in. Please try again." error on desktop app
I've had no problems in the past with my Dropbox App on my PC (basic account), and it was great because I got notifications when a client uploaded something. For some reason (and it was after I installed Carbonite) my app wasn't loading. Every time I tried to reload it, it asked me to sign in, and then it showed the…
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217.4.4417 breaks screenshot pasting feature on Windows
A new update of Dropbox was pushed to me today. It added a new set of options related to screenshots. Show quick action after screenshot... I dislike this, I preferred just getting the notification, but at least I can turn this off. When Screenshot is ready... "Copy link to clipboard" or "Copy Picture to clipboard" I…