Desktop

I can't see the top level folder in Adobe after the latest Dropbox team update
Our organization (Dropbox Advanced) recently was migrated to the Dropbox "team space" file system model. I have encountered no unexpected behavior with interacting with my files in macOS Finder or Windows Explorer in the usual way. However, I occasionally will use the Adobe + Dropbox integration to access PDFs in my…
I'm not able to upload photos to Dropbox from my Android phone to my laptop
I got a new Galaxy S25+ phone. Dropbox is & has been installed on both. I've never had an issue transferring photos from my phone to Dropbox on my laptop before. On my S25+. It shows the photos in a Dropbox file. But won't transfer or sync to laptop. Frustrating!
I uploaded a file via the desktop app on my new Mac and it's not syncing to other devices.
I have recently purchased a new mac and added my shared dropbox folder to it. I've added a file yesterday that is not showing up on my other devices.
"Folder is in use" error when trying to move a folder out of the Dropbox folder
I moved a LARGE file to my Dropbox so my boss could work from it for the weekend - soon learned this was a bad idea because of how long it took to upload. Now, I would like to move it back to just my local computer but it keeps telling me folder is in use. I have tried to "Quit" the Dropbox app and do it, thinking this…
Syncing icons are missing on Sequoia OSX, why?
Hello, I have a problem with system icons on Finder. I can't see them. Any tips?
Dropbox on Mac stuck syncing indefinitely for days.
The Dropbox icon in my menu bar has shown the syncing icon for days. I've tried restarting the app as well as restarting my computer. When Dropbox starts up, it says "Syncing 2 files..." for a little while and then changes to simply "Syncing...". This is the message at the bottom of the Dropbox dropdown. When I select…
Understanding A, B, C, and D Drives: What They Mean and How They’re Used
Hey there, it's Theresa here 👋. You might see me around the Community, popping into different threads and joining conversations and I often notice users looking for the best ways to manage their storage effectively 🚀. By default, Dropbox saves files on your computer’s internal drive, typically the C: drive 👨‍💻. But…
Can I pause Dropbox while backing up files to my external hard drive?
Dropbox noob here. I've been advised by some people to always use the "3-Tier Backup Protocol" to back up important files: 1) on the computer's hard drive itself, 2) to an external hard drive, and 3) to the cloud. Before I ever started using Dropbox, I was backing up to an external HD. Now that I use the Dropbox cloud,…
The new stable version on Windows doesn't sync online-only.
Stable version refuses to sync online-only on a Microsoft Surface 7. OS Build 26100.3194.
Dropbox content isn't searchable in Spotlight when using Mac OS Monterey 12.0.1
Dropbox files/folders are not searchable in spotlight on new MacBook Pro with M1 chip - Monterey OS 12.0.1. Have re-indexed spotlight. Have uninstalled and reinstalled Dropbox and rebooted. Have made sure Dropbox has full access in Security and Privacy. Help please?
No syncing icons and no content menu on the Dropbox desktop app on my Mac.
Dropbox was working fine until i updated to business account + personal I'm on MAC Sequoia 15.3.1 (24D70) + Dropbox v218.4.4348 The sync icons and the menu options when you right click on a file or folder in Dropbox are not showing. I have tried all options: * Disable all other "Added extensions" and "Finder extensions" in…
Accidentally unlinked my computer from my account and linked it to a different one
After getting a very inadequate response from DropBox, I am seeking help from the community. After my computer restarted after uploading some windows 10 changes, I ended up with a splash screen for DropBox. Clinking on it, I found that I had loaded in another DropBox application which had no files and only the starter file…
Downgraded from File Provider and all files show 0 bytes
I was asked to upgrade to the File Provider version after rebooting, so I just followed the steps and clicked accordingly. I found that indexing took hours, but since I needed to work, I signed out and back in to downgrade from File Provider as mentioned in the FAQ. After downgrading, I found that all file paths existed,…
Windows 11 takes more than 1 hour to shutdown if running Dropbox desktop app
Hello, I have the "Plus" version of Dropbox, with the desktop app installed on a Win11 machine. All drivers and updates completely up to date. When running Dropbox, and trying to shutdown, the Win11 machine takes over an hour to shutdown. !!! If Dropbox is not running, the same machine shuts down in about 1 minute. The…
Windows 11 built-in backup and restore feature.
It is about Windows 11 built-in backup and restore feature. I need to check if Dropbox is safe with this feature. Suppose I backed up every Windows setting with this image backup feature built inside Windows 11. My Dropbox storage is located in E driver (not C driver). Suppose my Windows gets a problem in the future.…
Upload app sync speed is very slow on macOS.
macOS: Sonoma 14.6.1 Dropbox desktop App, auto update is on, currently v209.4.3661 Dropbox Advanced - 310TB Speed Test: 110Mbps Download/24Mbps Upload Been using dropbox for 10+ years with no problems. Last two weeks upload speed has become painfully slow on my desktop. Download speed is fine. I have read through a few…
My syncing status shows "updating 2 files" for weeks
Windows 11, fully updated, Dropbox Plus version 218.4.4348 (which appears to be latest version as I downloaded and installed ?most recent" update from Dropbox and it was the same). Still shows "Updating 2 files" constantly. Everything else seems fine, and file syncing does not seem to be impacted. I have read of others…
Dropbox is slow to upload only when using one computer. Tried website and desktop app.
Tried resetting the desktop app completely. Tried the web version. Seems to say 2 hours for a 70mb file. Tried an alternative, one minute to upload Tried on another computer on the same network, runs fine. One minute to upload in the browser What is it on this certain computer causing this? How can this be fixed?
Syncing icons are no longer visible in my Dropbox folder on macOS Sequoia
Hello, For some time now, the synchronization icons (the grey cloud, the green hook, etc.) are no longer visible on my Finder when I launch drop box. I'm on Mac Sequoia 15.3.1 and my dropbox version is 218.4.4348. I've tried several things but nothing works. My other users have the same problem. Has anyone managed to solve…
Copy large dropbox to new drive on MacOS Sonoma
I have my dropbox on an SMR external drive on MacOS Sonoma. I want to move it to my new SSD drive. But the dropbox is very large so many of the folders are online only. Which means they show up as 0 bytes on MacOS because of the dropbox bug that has been there for years. There a millions of files, and about 3 TB of data.…
Why does Dropbox remove a file from my hard drive when I "back up" to Dropbox?
Why does Dropbox remove a file from my hard drive when I "back up" to dropbox? The "dropbox help" info does not explain this. I've selected the option to "keep copies on my hard drive", but files still vaporize off my hard drive as soon as I copy them to dropbox. Do I need to turn off synching? I didn't mean to turn it on…
Windows 11 Dropbox not syncing. The solution to make it work is to close it, and open it again.
Hello everyone, I seem to be having the same problem as everyone else: Dropbox stops syncing on Windows 11. I have been working on this problem on and off for several days and none of the "known" solutions are working: after a few hours/day, Dropbox simply stops syncing. When I close Dropbox and re-open it, it's starts…
Mac Finder continues to show large size of Dropbox Folder despite everything being online-only
Hi, everyone. Thanks in advance for your help, wisdom, and support. I have a problem several others have experienced, but none of the solutions I found here seem to be working. Simply put, I have around 300 GB in my Dropbox folder and have everything set to be online only (or so I assume?) Mac finder is still showing this…
InDesign is not synchronizing liked files automatically anymore on Mac OS
We are an agency and have a lot of Indesign-Files. The folders where the liked files are, are set on "only online" per default because they are huge. Until now, when opening the Indesign-File, Indesign automatically synchronised all the liked documents, so that they were available offline. (The status automatically changed…
My Dropbox icon vanished from my taskbar, and I can't get it back.
I have had Dropbox for an eternity and it has never failed, until now. The Desktop version has vanished. The icon is no longer in the Taskbar even though the program still shows within the Start menu and the folders show in File Explorer. I have tried the following: * A restart because that's the first thing you ask for. *…
Dropbox options aren't available when right-clicking on Mac
I am running Sonoma 14.6. The Dropbox options that used to be available with a "right click" are no longer there. I have rebooted and done a "hard" restart. Still no Dropbox options. The Dropbox icon is up on by Toolbar.
File Explorer automatically opens when app launches at startup on Windows
As the title says my dropbox folder in file explorer for some reason has started to automatically open every time I start my laptop / the dropbox app launches. I have not changed any settings (to the best of my knowledge) but for the life of me can't figure out how to prevent this from happening.
Desktop app on Windows doesn't display correctly. The pop up window looks duplicated.
In the app window when I try to select an icon at the top another duplicate but smaller window appears. The same issue occurs in other places (see 2nd screenshot). I've tried uninstalling and re-installing the app but the same problem occurs. Does anyone know how to fix this?
I cannot rename a file in the Dropbox folder
Good Morning Everyone hope someone help me. We use the dropbox from desktop file. If I tried to re-name the file in the desktop, it doesn't let me change longer ( It used to be okay). However, if I re-named the file in the Dropbox Website, it let me change the name longer. ( it automatically changed the name in my desktop…

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