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Moving Dropbox location to external RAID; syncing seems to be stuck
I'm trying to move my Dropbox contents from my Macbook's local storage to an external RAID (Lacie 6Big Thunderbolt 3). Overnight I was able to copy the contents of the dropbox folder across to the RAID by changing the "Dropbox Folder Location" in sync settings. The files moved across ok although Dropbox suggests it still…
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"Couldn't start Dropbox" error after Windows 11 install
After upgrading to windows 11, I cannot start Dropbox. "Couldn't start Dropbox" is the error. I have checked Security software to make sure it is not blocking it (no sign that it is), reinstalled Dropbox, and rebooted several times. Nothing has cleared the error. I can get to Dropbox via the browser. bn.BUILD_KEY: Dropbox…
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Beta Build 152.3.4871
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
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If Dropbox goes down, how do I access my desktop files?
Maybe I'm dense, but according to instructions the primary file location is Dropbox and the icons on my desktop are just shortcuts to it. So if Dropbox is down, does that mean my files are inaccessible?
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How to remove "green bird" on the icons of files and folders?
How to remove or make invisible the "green bird" on the icons of files and folders?
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Dropbox app on MacBook won't let me sign in
I'm on MacOS High Sierra. I reinstalled dropbox and now I can't sign in to the app to sync files. I get the message "invalid email or password." But I have no problem signing in with the same email and password on a browser. Any help?
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Dropbox duplicates a file before uploading to cloud folder
Hi there. I'm on Mac OS 11.2.3. I'm trying to upload a batch of 50+GB files using the Dropbox app (they won't transfer using a browser because of the size limit). The files are in an external HD. When I drag the 50+GB file to the Dropbox "folder" on Finder, it creates a copy of the file on my "Macintosh HD\Users" folder,…
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Missing space in my dropbox
Hi, in my settings it says I am on Dropbox Basic plan 2GB. Under refer-a-friend it says I've earned 3.75GB as follows: 1 referral at 500MB Getting started 250MB (2013) Cameral uploads bonus 3GB (2012) Total bonus space earned 3.75 GB Under Plan it says I'm Using 5.63 GB of 5.75 GB However my computer tells me my Dropbox…
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Dropbox says 150Gb used, when Folder Properties says 3.9Gb, and "Calculate Size" in web says 3.9Gb
My Dropbox has recently stopped syncing, saying I am using 150Gb of space. I do right click -> properties on my Dropbox folder and it says total space of 3.94Gb. I also went to the dropbox.com website and did "Calculate Size" on each folder under "All Files", and this also adds up to 3.9Gb. My account should allow 6.8Gb,…
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Shared Folder not visible in Windows App
Hi I have shared a folder from my Dropbox account with a number of people. initially, my wife viewed the folder in my account on the windows app on her PC. However, recently, she needed to create a new folder to share with some other people, so created her own account to which the Windows app on her PC is now linked. She…
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Dropbox files Preview pane
From File Manager, when I click on a .pdf, the preview pane shows this: Index of C:\users\owner\dropbox\ and then lists everything in my dropbox. This shows on everyone's pc I have shared the folders with. This is only happening in the first two folders that I know of. I have at least 25 folders.
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Right Click to Copy Link won't work
I have unlinked my computer, relinked my computer, uninstalled dropbox, reinstalled, dropbox, updated my computer, restarted my computer.... you name it! And I STILL don't see the green check marks next to my files in my finder winder, nor can I right click to copy link of files. PLEASE help me figure this out. Having to…
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Beta Build 151.3.4214
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
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Missing the Dropbox context menus in Mac Finder
Hi everyone - I have been a Dropbox Professional user for about 3 years and 9 years with Dropbox altogether so I have really benefitted from it but recently, a feature I have used alot, the Dropbox Mac Finder context menus (I hope I am describing this correctly) have disappeared. It seemed to coincide with me opting in as…
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How can I pause or quit syncing via the desktop app on Mac?
The Dropbox icon on the dock (MacOS 10.15.5) is off (no dot), yet Dropbox is still copying updates into its store. If I want to pause all that while I make some changes, is there a way to do that? Also, what does the presence or absence of the dot in the Dock signify? Thanks, Eleanor
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Beta Build 151.3.4195
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
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Blue circle, but says I'm synced
There's a blue syncing circle showing next to my Dropbox folder, but the dropdown menu says I'm synced, and all the folders inside the Dropbox folder have a green check mark. Why is it showing a blue syncing circle and also telling me that I'm fully synced? It's been several hours. This doesn't make sense....
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Backed up files/folders can no longer be shared
Hi, I'm using Dropbox on a Mac with Monterey. I have everything backed up to Dropbox & until today I was able to share files & folders simply by clicking on "copy Dropbox link". Today this feature is no longer available. I've tried sharing from the Dropbox website & there is no sharing option there either. I've noticed…
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Dropbox tells me to right click on folder and choose Smart Sync but I don't have this option
Smart Sync is broken for me, but the hint that Dropbox gives me to right-click on a folder and choose "Smart Sync" makes no sense: I don't have this option when I right-click in Windows Explorer on any folder or file inside Dropbox:
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Even more Dropbox Product updates
We always love being able to share new Dropbox updates with you, so here are some improvements you might be interested in, including email updates, Backup news and improved search within Dropbox! Email to Dropbox is ready to use for business now too Email to Dropbox allows you and your trusted contacts to forward email…
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How to read Dropbox Linux application log
I see some weird behavior from the official Dropbox client on my Kubuntu Linux. I prefer to first inspect application log to get a clue of what's going on. I found some folders including binary files in "~/.dropbox/logs". How may I read them?
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Dropbox File/folder and Syncing Icons Size
Hi there Am running Windows 11 Pro; When I click the Dropbox Icon in my toolbar I get File/folder and Syncing Icons that are too huge that I cannot see my Account Icon or get to preferences and so on... See screenshot below. Your help will be highly appreciated. Thank you!
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How to delete files on one device without losing them on another device
I have Dropbox on my home computer and on my work computer. I have them synced. However, I am changing jobs and would like to delete Dropbox--and all files and folders--from my work computer only (preserving that data on my home computer). How can I do this safely? I'm worried that once I delete the files on one computer,…
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Strange folder icon appears on most of my Dropbox files
This filebox is showing up on almost all of our dropbox files. We recently got a new home pc. i went through the sync steps for dropbox and the files show up but have this filebox on them. when you double click on one to open it, it just spins and won't open. Anyone know what it means and how to fix it so the files just…
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Stable Build 150.4.5000
Thanks for using Dropbox! The desktop client is regularly updated with improvements and fixes. Features in this update: * Right-clicking on a Dropbox folder in File Explorer (Windows) or Finder (Mac) will now launch the selected folder in your web browser with an interactive menu to organize content. * A new entry point…
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Beta Build 151.3.4180
Thanks for using Dropbox! The desktop client is regularly updated with improvements and fixes. Fixes in this update: * Issues prohibiting some paired users on Backup from onboarding have been resolved. * Backup users running out of storage space will now see a banner with instructions on how to ensure backup continues.…
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Sync hung up 'waiting to sync' one file that i've already deleted from my disk
Hello I'm having an issue where dropbox isn't syncing any of my files because it is waiting to sync one file in particular (see screenshot below). Before being in this state, the file tried to upload multiple times but was never completed. This could be because it's very ****** (~610gb). In the end, I unpacked the zip and…
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I deleted the Dropbox folder but my Documents folder path is now within Dropbox. Any help?
Hi there, I had Dropbox installed on my Mac and selected the Documents folder to be synced a few days ago. I wanted to remove the synced content and deleted the Dropbox folder from my device which also apparently deleted my Documents folder. I tried recovery apps and they can restore anything but that specific folder and…
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HELP! Vault won't give me access!!!
Hello, I just set up Vault yesterday. I put in my most sensitive documents. I accessed them today and then "poof" I'm not allowed to access them. I can put in my correct password and it lets me in to the next stage but doesn't show my folders in Vault and says "you don't have permission to edit this folder. Contact a…
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Dropbox Files Disappeared from Computer
So I have had Dropbox linked to my computer (Windows - HP Envy with 500 GB ****** drive) for quite a while. I recently tried to download a game to my computer, and it told me I was out of space - which is when I realized that my Dropbox files were taking up a little over half my ****** drive. I turned on Selective Sync and…