Desktop

Black screen on all video uploads
When I upload videos to Dropbox everything seems fine. Then I open the video in QuickTime and it's a black screen. There's still audio though. I see there are others dealing with this on other platforms, too. This is not just a QuickTime concern. This seems global. I use this app for work and I need this to be fixed.
Beta Build 150.3.4987
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
Desktop app syncing, connecting, and other problems might be a beta
Some issues with the desktop application are sometimes because of using a beta version (I’ve just learned about what beta means). This can be problems with syncing, connecting, starting up, and more. Make sure that your version has a 4 in the middle (like the current one 149.4.4568) because that means it is a stable…
Finding the "Advanced" option during a reinstall
<forum comment) ... If you wish to re-install the Dropbox software and you do not want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process and then choose the parent folder of the existing Dropbox folder as the location for this new install. <end…
Dropbox not showing in Mac finder sidebar after a restore from Time Machine
I had to do a restore of some of my Dropbox folders from time Machine. Dropbox is no longer showing in the Finder sidebar and its lo longer an option in sidebar preferences. I can view Dropbox in my user section, but it is greyed out and shows a green dot with a checkmark. I can open Dropbox by clicking the folder icon on…
Smart Sync and removing local files
Hello, I'm attempting to convert my dropbox folder on my desktop to smart sync, so that I'm not storing any local files on my harddrive in order to save space. Currently, my folder has some local folders. I would like to 1. Convert local folders to smart sync. I've initiated this process and the files are currently…
This action can't be completed because the folder or a file in it is open in another program
Hello, I need to renome folders but I can't do it. There is a message : "this action can't be completed because the folder or a file in it is open in another program" It' seem that the programm wich di the issue is "Dropbox". So, how can I switch off dropbox the time that I rename folders, etc. ? Thank you
Beta Build 150.3.4963
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
Files stuck "downloading", PC not syncing, CPU overloading!
A couple of days ago I noticed that my Dropbox sync was "downloading 11 files" for a long time. I could not figure out which files (because there's apparently no direct way to do so) but I went looking for blue or red sync icons. I couldn't really find anything because the icons would not all appear; windows explorer kept…
'Blender' gives an error when saving a compressed .blend file
When I save a .blend file straight in my Dropbox folder, I'll get an error message from Blender. ERROR: Cannot change old file (file saved with @) If you pause the sync in Dropbox, the issue disappears. Apparently, the conflict is because Dropbox takes control of the file. But pausing the sync every time I start working…
Dropbox Backup on Linux -- Problems getting it set up
I have a working subscription to Dropbox Plus on a computer with a Linux OS. I am having trouble getting "Dropbox Backup" set up. Here is what I have done so far: * Clicked link "Try Dropbox Backup", then opened Dropbox desktop app. Can't see anything there about Backup. Details: On the online Dropbox Backup page, I click…
Beta Build 149.3.4562
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
Stable Build 149.4.4568
Thanks for using Dropbox! The desktop client is regularly updated with improvements and fixes. Features in this update: * Sync status icons will no longer display with file icons in the taskbar. Fixes in this update: * Remote edits to backup files or folders will now generate conflicted files or folders and not break the…
How to stop syncing an individual file
My dropbox was (unbeknownst to me) not syncing for the past week. So work I was doing on some files was not being saved to the team folder. I just got my syncing working again, but meanwhile the team has moved on without me and for my files to save, it will actually set them back a week's worth of work. I've paused the…
Creating an alias or symlink to a file within Dropbox
Is there a way to create a symlink or alias for a file or folder that points to a file within another Dropbox folder? For instance, making a symlink or alias for a large video file that resides in one folder within a Dropbox account, and then creating a pointer within another shared folder so that I don't have to have a…
Mac client continuously syncing with no file changes
For the past couple of weeks I've noticed that the Dropbox client is continuously syncing, even though there are no new files to sync. I can confirm that no files have been updated and need to be re-synced by looking at the sync history. This by itself wouldn't be a problem, I don't really care if the system tray icon…
Dropbox on desktop associated with email I no longer have
Hello, a while back I had a dropbox trial, and possible a subscription that is now expired. I didn't realize that I set it up for downloads on my desktop to immediately go to. The email I had associated with the trial is one that I no longer have access it and unfortunately for whatever reason I didn't save the password to…
System tray icon is missing for remote desktop on Ubuntu 22.04
I'm running DropBox on Ubuntu 22.04 and using xrdp to remote desktop into this Ubuntu workstation. The DropBox system tray icon does not appear in my remote desktop session, but it does appear when I login physically to the system. Is there any way to get the DropBox system tray icon to appear for a remote desktop session?…
Time machine Unable to backup .dropbox
I am using Time machine to backup my MacBook Pro. Time Machine reports on every backup cycle, that it cannot complete the backup due to it being unable to backup a particular file. The file is: .dropbox/events/store. I cannot find this file anywhere. It is not hidden. I have tried to include it in the list of files to NOT…
Beta Build 149.3.4558
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
Windows 11 - device not supported message
After upgrading to Windows 11, dropbox constantly consumed a lot of energy (taskmanager). I uninstalled dropbox and installed the Dropbox S-mode app by mistake. I also uninstalled this. Then I downloaded the normal dropbox app (148.4.4519). After installation I got the error message "Your computer is not supported" when…
How can I stop Dropbox from trying to backup external drives?
Hi guys, I've been trying for some time now to stop dropbox from: - asking me to backup every external drive I plug in - littering said drives with .dropbox.device files I've tried everything. Is there a way to turn this annoying unrequested feature off once and for all? Please no answers on the line of "never for this…
Why are my files all syncing again?
Hi Community I switched on my Windows 11 PC this morning and for some reason it asked me in the Dropbox Client to login again. So I did and now it is syncing again all my over 460'000 files which will tage days to finish. Why is it, that after I had to login again, that it will sync, with other words, download all the…
Dropbox (Win) not syncing "internal" symlinks created from Dropbox (mac)
On one of my mac computers, I created several symlinks inside Dropbox folder that point to other files or directories also inside the Dropbox folder. Those symlinks are synced to other mac computers or Linux computers, only as links, not including the full file content. However, on my Windows computer, Dropbox refuses to…
Dropbox user folder "My Mac (User Name)" hidden in finder
I recently had to restore my Mac from Time Machine, and for some reason after doing this, the main dropbox folder (with desktop, documents, downloads, etc) is now hidden in finder. This is also keeping me from turning on Backup, because dropbox can't actually find the folders. The folder is still visible in the dropbox…
Dropbox computer backup: how to undo?
I uninstalled and reinstalled Dropbox because of some issues with syncing. In reinstalling, I thought I clicked on "no, I don't want dropbox to backup my computer" but apparently I clicked wrong because it started a backup that I couldn't stop in any way besides using the Pause Sync option. So I let it back it up all the…
Dropbox ignoring proxy settings
Dropbox for WIndows, version 129.4.3571. My system, being a work laptop, has a proxy configured. With the proxy configured, I could not link the dropbox windows app to my dropbox account. When I clicked "Sign in" the dialog box would open, but it remained empty -- not asking for my dropbox credentials. I disabled proxy…
'Waiting to Sync' message; syncing stuck on Windows 10
Hi there, I have been having an issue with files being stuck on "waiting to synch" for a few days now. Windows 10 - Dropbox v147.4.4800 I have tried the following: - Re-installed the App - Moved files out of dropbox and back in - Made sure bandwidth levels are set to "no limit" - Used the alt-H command to reset Hardlinks…
Mac unable to upload file on web
I am using mac os Monterey version 12.0.1. I meet difficulty uploading files. I click the upload button and select the upload file and click confirm. But, the upload queue doesn't show up. I try to drag the file to the web page, the upload button disappear.
Stable Build 148.4.4519
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Features in this update: * Optimization of large uploads has resumed after restart of the Dropbox client. * Transfers can now be sent by link or email during the creation process. * Sharing of backup content within the…

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