Problems with saving documents. I can save it on my laptop, however no one else can see it.

ashleysalas06

I can save documents on my laptop, however no one else can see it when they go to drop box. I tried using drop box online website to save documents this way and it seems to work this way for other coworkers to view documents. However, it won't show up on my laptop unless I go to website.

 

Not sure what I need to do to fix these issues, can help would be greatly appreciated.

Hannah

Hey @ashleysalas06, thanks for joining us on the Dropbox Community.

 

It sounds like the Dropbox application on your laptop, is not syncing the files you add to your Dropbox folder.

 

Can you please hover your mouse over the Dropbox icon in your system tray/menu bar, to check the sync status and version of the app?

 

Let me know what you find and we'll go from there.