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Green checkmarks are missing from my files in the Dropbox folder on macOS 12.5.1

Even though my Dropbox folders and files are synchronizing properly, I no longer see the green checkmarks on my Mac with Monterey Version 12.5.1. I have shut down and restarted my Mac and uninstalled and installed the Dropbox app, but still no green checkmarks. Would someone please help me resolve this issue so I can be assured my Dropbox folders and files are synchronizing properly?

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Walter

Hey @Allan Pole, sorry if this wasn't clear, but there might be other 3rd party apps that could be interfering here, apart from Google Drive or One Drive that is. Do you have any of those?

Also, can you clarify if you upgraded your device's OS lately and if you ever had the syncing icons normally on this device?

Could you maybe try the following steps and let us know if they improved matters for you?

1. Click on the Apple logo located at the top-left of the screen.

2. Click on System Preferences.

3. Click on Extensions.

4. Click on Finder Extensions.

5. Only leave Dropbox Finder Integration ticked.

6.Once this is completed close the window.
7. Click one more time on the Apple logo at the top-left of the screen.

8. Click on Force Quit.

9. Look for Finder on the list.

10. Click on Finder then Relaunch.

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Hannah

Hey @Allan Pole, thanks for reaching out to the Dropbox Community.

Are you only missing the green check mark icons from your files, or all sync icons?

Would you mind sending over a screenshot of how the files appear in your Dropbox folder, so we can check it out?

Cheers!

Allan Pole

Hi Hannah. I no longer see the green check mark icons in all my Dropbox folders as shown in this screenshot.

Dropbox Screen Shot.png

Walter

Hey @Allan Pole, sorry to jump in, but could you clarify the desktop app's status as shown in your menu bar?

Is it up to date or still syncing?

If it's up to date, can you check if the information from this discussion helps in your case as well?

Allan Pole

Hi Walter. My Dropbox folders and files are synchronizing properly. I checked out the discussion you suggested. I don't use Google Drive or OneDrive.

Hannah

Allan, would you mind hovering over the small Dropbox icon in your menu bar with your mouse, to let us know the exact sync status and version of the app?

Thanks so much!

Allan Pole

Hannah, these screenshots show that I have the Dropbox app version 155.4.5493 and my sync history reports that my files are up to date.

Dropbox App Version August 23, 2022.png Dropbox Sync History August 23, 2022.png

Walter

Hey @Allan Pole, sorry if this wasn't clear, but there might be other 3rd party apps that could be interfering here, apart from Google Drive or One Drive that is. Do you have any of those?

Also, can you clarify if you upgraded your device's OS lately and if you ever had the syncing icons normally on this device?

Could you maybe try the following steps and let us know if they improved matters for you?

1. Click on the Apple logo located at the top-left of the screen.

2. Click on System Preferences.

3. Click on Extensions.

4. Click on Finder Extensions.

5. Only leave Dropbox Finder Integration ticked.

6.Once this is completed close the window.
7. Click one more time on the Apple logo at the top-left of the screen.

8. Click on Force Quit.

9. Look for Finder on the list.

10. Click on Finder then Relaunch.

Allan Pole

Thank you very much, Walter! My Mac OS is up to date, and there was a time when I had the syncing icons. One of my recent downloads, Avira Security, seems to be the culprit. Following your steps resolved the issue, even though Avira Security Finder Extensions have been automatically rechecked. I sure appreciate the help from you and Hannah.

Walter

Thanks for keeping us in the loop, Allan - I'm glad to hear it's sorted now.

See you around the Community and enjoy the remainder of your week!

Norm2

I have a similar problem:

It used to be that I had a green check mark at the beginning of a file path when any file was offline.
Now I have to search to the second to last or last file in the path to find that green check mark.
So now I have to actually open all the folders to see if there is a green check mark somewhere.

I had already unchecked the other Finder Extensions in the System Prefenrences - that was not the solution. Does anyone have an idea?

MacOS 12.5.1

Allan Pole

The green checkmarks disappear in Dropbox over time, so I return to Extensions in System Preferences and unselect Avira Security Finder Extensions again.

IvanaO

Hello, I am currently running Dropbox version 166.4.2920 on my Mac Book Pro. All my apps and system software are up to date, but all my spinning wheels and green ticks have disappeared. I have reinstalled the Dropbox app on my computer but this hasn't solved the problem.

Could anyone please help?

Many thanks.

Ivana

Megan

Hi @IvanaO, welcome to our Community!

Do you see any icons at all, when you open your Dropbox folder? Feel free to send me a screenshot of the files and folders in there, in order for me to have visual too.

Also, what is the app's syncing status while we speak? If I were you, I'd also try to reboot my device, just in case you haven't already tried that.

Keep me posted!