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Beta Build 151.3.4214
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
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Missing the Dropbox context menus in Mac Finder
Hi everyone - I have been a Dropbox Professional user for about 3 years and 9 years with Dropbox altogether so I have really benefitted from it but recently, a feature I have used alot, the Dropbox Mac Finder context menus (I hope I am describing this correctly) have disappeared. It seemed to coincide with me opting in as…
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How can I pause or quit syncing via the desktop app on Mac?
The Dropbox icon on the dock (MacOS 10.15.5) is off (no dot), yet Dropbox is still copying updates into its store. If I want to pause all that while I make some changes, is there a way to do that? Also, what does the presence or absence of the dot in the Dock signify? Thanks, Eleanor
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Beta Build 151.3.4195
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
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Blue circle, but says I'm synced
There's a blue syncing circle showing next to my Dropbox folder, but the dropdown menu says I'm synced, and all the folders inside the Dropbox folder have a green check mark. Why is it showing a blue syncing circle and also telling me that I'm fully synced? It's been several hours. This doesn't make sense....
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Backed up files/folders can no longer be shared
Hi, I'm using Dropbox on a Mac with Monterey. I have everything backed up to Dropbox & until today I was able to share files & folders simply by clicking on "copy Dropbox link". Today this feature is no longer available. I've tried sharing from the Dropbox website & there is no sharing option there either. I've noticed…
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Dropbox tells me to right click on folder and choose Smart Sync but I don't have this option
Smart Sync is broken for me, but the hint that Dropbox gives me to right-click on a folder and choose "Smart Sync" makes no sense: I don't have this option when I right-click in Windows Explorer on any folder or file inside Dropbox:
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Even more Dropbox Product updates
We always love being able to share new Dropbox updates with you, so here are some improvements you might be interested in, including email updates, Backup news and improved search within Dropbox! Email to Dropbox is ready to use for business now too Email to Dropbox allows you and your trusted contacts to forward email…
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How to read Dropbox Linux application log
I see some weird behavior from the official Dropbox client on my Kubuntu Linux. I prefer to first inspect application log to get a clue of what's going on. I found some folders including binary files in "~/.dropbox/logs". How may I read them?
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Dropbox File/folder and Syncing Icons Size
Hi there Am running Windows 11 Pro; When I click the Dropbox Icon in my toolbar I get File/folder and Syncing Icons that are too huge that I cannot see my Account Icon or get to preferences and so on... See screenshot below. Your help will be highly appreciated. Thank you!
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How to delete files on one device without losing them on another device
I have Dropbox on my home computer and on my work computer. I have them synced. However, I am changing jobs and would like to delete Dropbox--and all files and folders--from my work computer only (preserving that data on my home computer). How can I do this safely? I'm worried that once I delete the files on one computer,…
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Strange folder icon appears on most of my Dropbox files
This filebox is showing up on almost all of our dropbox files. We recently got a new home pc. i went through the sync steps for dropbox and the files show up but have this filebox on them. when you double click on one to open it, it just spins and won't open. Anyone know what it means and how to fix it so the files just…
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Stable Build 150.4.5000
Thanks for using Dropbox! The desktop client is regularly updated with improvements and fixes. Features in this update: * Right-clicking on a Dropbox folder in File Explorer (Windows) or Finder (Mac) will now launch the selected folder in your web browser with an interactive menu to organize content. * A new entry point…
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Beta Build 151.3.4180
Thanks for using Dropbox! The desktop client is regularly updated with improvements and fixes. Fixes in this update: * Issues prohibiting some paired users on Backup from onboarding have been resolved. * Backup users running out of storage space will now see a banner with instructions on how to ensure backup continues.…
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Sync hung up 'waiting to sync' one file that i've already deleted from my disk
Hello I'm having an issue where dropbox isn't syncing any of my files because it is waiting to sync one file in particular (see screenshot below). Before being in this state, the file tried to upload multiple times but was never completed. This could be because it's very big (~610gb). In the end, I unpacked the zip and…
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I deleted the Dropbox folder but my Documents folder path is now within Dropbox. Any help?
Hi there, I had Dropbox installed on my Mac and selected the Documents folder to be synced a few days ago. I wanted to remove the synced content and deleted the Dropbox folder from my device which also apparently deleted my Documents folder. I tried recovery apps and they can restore anything but that specific folder and…
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HELP! Vault won't give me access!!!
Hello, I just set up Vault yesterday. I put in my most sensitive documents. I accessed them today and then "poof" I'm not allowed to access them. I can put in my correct password and it lets me in to the next stage but doesn't show my folders in Vault and says "you don't have permission to edit this folder. Contact a…
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Dropbox Files Disappeared from Computer
So I have had Dropbox linked to my computer (Windows - HP Envy with 500 GB hard drive) for quite a while. I recently tried to download a game to my computer, and it told me I was out of space - which is when I realized that my Dropbox files were taking up a little over half my hard drive. I turned on Selective Sync and…
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Black screen on all video uploads
When I upload videos to Dropbox everything seems fine. Then I open the video in QuickTime and it's a black screen. There's still audio though. I see there are others dealing with this on other platforms, too. This is not just a QuickTime concern. This seems global. I use this app for work and I need this to be fixed.
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Beta Build 150.3.4987
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
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Desktop app syncing, connecting, and other problems might be a beta
Some issues with the desktop application are sometimes because of using a beta version (I’ve just learned about what beta means). This can be problems with syncing, connecting, starting up, and more. Make sure that your version has a 4 in the middle (like the current one 149.4.4568) because that means it is a stable…
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Finding the "Advanced" option during a reinstall
<forum comment) ... If you wish to re-install the Dropbox software and you do not want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process and then choose the parent folder of the existing Dropbox folder as the location for this new install. <end…
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Dropbox not showing in Mac finder sidebar after a restore from Time Machine
I had to do a restore of some of my Dropbox folders from time Machine. Dropbox is no longer showing in the Finder sidebar and its lo longer an option in sidebar preferences. I can view Dropbox in my user section, but it is greyed out and shows a green dot with a checkmark. I can open Dropbox by clicking the folder icon on…
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Smart Sync and removing local files
Hello, I'm attempting to convert my dropbox folder on my desktop to smart sync, so that I'm not storing any local files on my harddrive in order to save space. Currently, my folder has some local folders. I would like to 1. Convert local folders to smart sync. I've initiated this process and the files are currently…
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This action can't be completed because the folder or a file in it is open in another program
Hello, I need to renome folders but I can't do it. There is a message : "this action can't be completed because the folder or a file in it is open in another program" It' seem that the programm wich di the issue is "Dropbox". So, how can I switch off dropbox the time that I rename folders, etc. ? Thank you
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Beta Build 150.3.4963
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
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Files stuck "downloading", PC not syncing, CPU overloading!
A couple of days ago I noticed that my Dropbox sync was "downloading 11 files" for a long time. I could not figure out which files (because there's apparently no direct way to do so) but I went looking for blue or red sync icons. I couldn't really find anything because the icons would not all appear; windows explorer kept…
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'Blender' gives an error when saving a compressed .blend file
When I save a .blend file straight in my Dropbox folder, I'll get an error message from Blender. ERROR: Cannot change old file (file saved with @) If you pause the sync in Dropbox, the issue disappears. Apparently, the conflict is because Dropbox takes control of the file. But pausing the sync every time I start working…
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Dropbox Backup on Linux -- Problems getting it set up
I have a working subscription to Dropbox Plus on a computer with a Linux OS. I am having trouble getting "Dropbox Backup" set up. Here is what I have done so far: * Clicked link "Try Dropbox Backup", then opened Dropbox desktop app. Can't see anything there about Backup. Details: On the online Dropbox Backup page, I click…
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Beta Build 149.3.4562
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…