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How to uninstall the desktop app and not lose my files?
How do I uninstall dropbox from my desktop (windows 10) without losing any of my own files? I only installed it last week but I don't like it and I can't save files into my original folders. I find it very confusing and just want to get it off my computer. Any help gratefully received. Thanks Romy
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Unable to load word document after clicking open document using Word for the Web in dropbox
Hi, I am unable to load word document after clicking open document using Word for the Web in dropbox. It just shows "loading" followed by a blank page. Please help me.
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How to automatically overwrite files with the same name
Hi team, I used to use Dropbox to organise current files against old versions by continuously overwriting the original version when uploaded to Dropbox. So version 1 would be replaced by version 2, then version 3 etc etc as they had the same original file name. "Inventory Report" for example. However, since coming back to…
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OneDrive has been uninstalled, but DropBox is still detecting it and denying sync to Desktop
OneDrive comes as part of the Windows 10 (Home, 64-Bit) bundle—I have recently switched out my boot drive SSD for a larger one (to better set up for DropBox cloud syncing) and installed Windows as usual. I immediately uninstalled OneDrive and began setting up DropBox, only to find that DropBox is keeping me from syncing to…
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Mistakenly deleted Dropbox app from Applications folder on my iMac with Monterey 12.4.
I'm a personal mac user, not part of a group or team. The deletion included some old files I no longer needed. After the deletion, I emptied the Trash folder. This occurred around July 12th, I think. Now I can't access Documents, Downloads or Desktop folders using Finder. I have always used Passport with the Time Machine…
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Old files not appearing on my new computer
I have gone from one laptop (which I still have) to another, which used to be my wife's, and had/has her own Dropbox account on. I have cleared out her files as no longer required, but I cannot get my files in the folder as it remains my wife's. I have downloaded Dropbox again and it went through the install process and it…
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Dropbox error: "Can’t upload empty folder." -- Unable to upload photos for a key shared folder
Hi Community! Need your help. I'm trying to upload 7 pics for an interview and for the first time seeing this message, but only 3 made it and when individually trying the rest, I'm getting the following error: "Can’t upload empty folder." -- I've tried goggling and not sure why this is coming up. Can anyone help? Thank you…
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Why are 7 versions of Dropbox.exe running on my Windows 11 computer?
I have a HP laptop running Dropbox on Windows 11 and I would like to know why there are seven versions of Dropbox.exe running on my laptop?
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Desktop, Documents and download files "not in Default Location"
Just migrated data from old MacBook Pro to new 16" MacBook Pro 2021 with M1 Pro chip. Updated from Big Sur to Monterey My Dropbox icon which used to be in menu bar has disappeared. I want it restored so that I can see when it is uploading data to Dropbox. Dropbox asked me to set up Dropbox and I get the message: Desktop,…
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Moved a folder in Dropbox and now I can't open the files in that folder
Hi Guys, I just recently moved a folder with in my dropbox file explorer on my laptop and now when ever I go to open it it gives me the msg below? I don't understand why it can't find the file now as I moved the whole folder into another folder? Cheers
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Beta Build 154.3.5344
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
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Windows 11 new computer - how can I sync my Desktop and other folders?
New computer with WIN 11, one thing right away is that WIN 11 does not allow you to look at files evidently unless you are in the User directory. My question is - when I open desktop app preferences, and select 'Selective Sync, it only shows the older files already in the account from my last computer. How do I selectively…
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Video corruption on direct download
I have a folder of video shared with me. Dropbox is unable to zip the whole folder for me as it's too large. When I select individual video files, they play properly in dropbox's player. If I select Save to my dropbox - the video downloads and functions properly. The issue is - if I select direct download, instead of save…
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DROPBOX PASSWORDS WILL NOT GO BACK INTO SAFARI EXTENSIONS
Dropbox Passwords disappeared from Safari extensions and will not go back in. When attempting to put it back in I get the following: When following the prompt, the whole process begins again....a vicious circle. My Mac is: MacBook Pro (Retina, 15-inch, Mid 2015) with Mac OS Big Sur
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How to stop syncing music files to my Dropbox?
I'm trying to stop Dropbox from syncing a ton of music. I've paused it indefinitely but I don't want all that music to be backed up on Dropbox. There doesn't seem to be a 'stop sync' option, unless I'm missing something? Help! Thanks
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How to disable Smart Sync, really and truly?
Hi all, I know I'm not the first to ask this—Dropbox users have apparently been having problems with it for years now—and maybe there's an answer somewhere in the forum that I simply haven't found yet. Please accept my apologies if so. In the meantime, though, this is starting to drive me absolutely bonkers. All I want is…
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Beta Build 152.3.4855
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…
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Dropbox taking up space in online only mode
I did some research in the forums and I didn't really find an answer to this problem. On one computer my dropbox folders are mostly set to "Online only", but they still take up as much space as if they were actually there. Sync is up to date and I don't care if the space is actually physical or imaginary, because neither…
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Beta Build 154.3.5327
Thanks for using Dropbox! The desktop client is regularly updated with improvements and fixes. Features in this update: * Backup settings now show external devices backed up from other computers. * A new transfer experience for desktop users that closely follows the web experience. Fixes in this update: * Users…
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How can I remove Dropbox Passwords from my computer?
Hi I would like to remove dropbox passwords from my PC. When I go into settings and Apps all I find are Dropbox and Dropbox is S mode (or something similar to that). Please can someone advise how to get rid of the dropbox passwords element as I do not want to use it and it is causing issues. Thank you.
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External drive backup not being offered
According the help files: To back up an external hard drive to your Dropbox account: Open the Dropbox desktop app on your computer. Connect your external hard drive to your computer. A Dropbox window will appear, prompting a back up of your external hard drive. Except I have an external drive which Dropbox doesn't seem to…
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Disconnecting folder using selective sync without being up to date?
What happens if I disconnect a (local) folder from DB using selective sync, before that folder has synced fully to the cloud? Will I lose data or will DB simply keep that folder locally until everything has finished uploading? I'm uploading the contents of some old external HDDs (after copying them to my internal HDD), and…
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Mac slows down on starting with paid Dropbox.
I have to wait on my macs (27" and two 13" Macbook, three and four years old, newest systems) almost 10 to 15 Minutes until i can use other apps, as dropbox syncs so slow the list. After list is loaded, the file syncing is in normal speed. An update to the next level (where Smartsync is possible) is too expensive. So what…
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Dropbox installer not working. Keeps installing over and over
I am trying to install the Dropbox app on a new Windows 11 computer. The installer runs and downloads, but on completion of that, it just starts to download again. It keeps doing this until I stop it with the task manager. I am not getting anywhere with this ! Suggestions please ? The only oddity I can see is that it is 32…
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A folder in my account will not sync to the Dropbox folder
Hi all, I have had a shared folder within my Dropbox for sometime, I have done a fresh windows install but left the original Dropbox folder on a separate drive. I setup a fresh install of Dropbox and it has re-sync'd all files and folders, with the exception on this one! I have downloaded the folder, saved it elsewhere…
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Old Computer , New Syncing Issues
Hello. I have an old desktop PC that was using Dropbox and syncing. I had to store that computer for a long period of time and I migrated to using a laptop exclusively with the same Dropbox account. During that storage time, I had moved numerous files and folders and reorganized my Dropbox accounts. Now that I am ready to…
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Removing Dropbox from Nav Pane in Windows 11
I've uninstalled Dropbox from my laptop but the navigation pane still contains the icon (which points to nothing and gives an error). I'd like to remove the icon from the navigation pane (it's truly incredible that the installer doesn't do this... ). I've found instructions for windows 10 (e.g. these ones), but none of…
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File on my desktop that i cannot delete
Does anybody know what i need to do to remove this particular file from my desktop? Because i've been trying to get rid of it for a long time and i don't know what to do. The file has name desktop.ini and it appears everytime after i try to delete it or put it in a folder. I simply don't want it to be there for lots of…
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A shared folder I just created doesn't show up on my desktop. How can I solve this?
Hello I logged in to the dropbox website this morning to create a shared folder. I dragged in some files and shared it with my client. But I cannot figure out how to now get that folder to appear on my desktop? Would rather do my uploading and downloading on my deskteop instead of needing to login to the website anytime I…
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Beta Build 153.3.3929
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86 Offline Installer Auto-updates:…