Desktop

How can I unlink my paired accounts and remove the personal from my computer?
I really feel like this should be incredibly simple and clear but I'm not getting it! On my work PC I have 2 dropbox accounts synced (my personal and my work account) . I want to fully remove my personal dropbox from the PC without deleting the files of course. I cannot find anything on the windows dropbox app that says…
My Windows 10 File Explorer hangs when accessing Dropbox folders.
Application Affected File Explorer Device PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) Latest When I access sub folders in the Dropbox folder using Microsoft File Explorer then file explorer effectively hang - it does open eventually but may take up to 20 minutes When I…
The Dropbox desktop app won't start or sync on Windows 11
Application Affected Dropbox Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) App won't launch but i have installed the latest version Question or Issue I noticed that Dropbox was no longer syncing my photos and files from my PC. Saw that the System Tray icon was gray and when I…
Restoring to a new drive after failure w/ thousands of selective sync errors on my cloud
Generic PC Win 11 desktop Windows 11 Latest version Syncing Status: Up to date (no local files) I've been paying for Dropbox since 2012 - I have .75 TB stored in my Dropbox. It usually works well - I had a hard drive failing and was not able to move my Dropbox to another drive after 3 days trying with the move feature, so…
Help with downloading my stuff from the website
Hi, I had a Dropbox subscription that didn’t suit my needs, and I eventually stopped using the service. I forgot about it until I received a notice that my files would be deleted because my account is over the free plan limit. That part is understandable. However, I’m having trouble downloading my materials. Some files are…
Not enough storage and missing files after accidentally setting up Dropbox Backup
Hello! I have a client that didn't realize he must've clicked for Dropbox to backup his files, despite having a free account with only 2 GB. Well he got a new computer, and his old drive was cloned to the new computer. Even with Dropbox signed in, the files aren't actually in Dropbox, despite opening programs on the old…
How can I open Dropbox settings when the taskbar icon isn't showing?
The Dropbox taskbar button has disappeared recently (Win11 Pro), DB is running (syncing ok, processes running in task manager) and all icons are set to show in the taskbar so it's not a taskbar config issue. The only solution I've found suggested to this (other than the basic 'check your taskbar settings one) is…
My Windows 11 desktop app is crashing after renaming files I've synced from the mobile app.
Application Affected Dropbox desktop Client Device PC Operating System Windows 11 Dropbox App Version 237.4.5655 Question or Issue App crash during sync. Step by step to recreate the crash * Upload a file via cellphone app (Android) * File is downloaded/synced correct to Dropbox folder in Windows. * Rename the file in the…
Tons of 'Selective sync conflict' folders created when migrating to a new Mac M4pro
Device Mac M4pro Operating System/Browser (if using the web) MacOS 15.1 Dropbox App Version (if using the app) 236.4.5918 Syncing Status Up to date There are hundreds of folders with "selective sync conflict" when migrating my dropbox to the new Macbook pro M4pro. Some of them are empty but some are not. I couldn't locate…
I can't change the Dropbox folder location on Windows; it keeps reverting to the C drive.
Application Affected Dropbox Operating System/Browser (if using the web) Windows 11, Question or Issue I recently had to set up a new user profile on my PC. I previously had my dropbox folder location set to D: \Dropbox but when set up the new user profile and re-installed dropbox, it changed the location to within the…
Can't choose my Dropbox folder and cannot see the advanced settings after reinstall
Application Affected Dropbox / Windows 11 Device ASUS Vivobook Question or Issue The main issue is that Dropbox/Windows made a serious change and did not inform us. I keep ALL my files on my desktop at all times EXCEPT one "Online" folder. I was managing this fine with per folder sync behavior. The update changed that…
My Windows Explorer hangs when navigating in the Dropbox directory.
Application Affected Windows Explorer Device PC Operating System/Browser (if using the web) Windows 10 Pro 22H2 Dropbox App Version (if using the app) 237.4.5655 Question or Issue When navigating in Windows Explorer within the Dropbox directory, Windows Explorer will reliably hang (fail to navigate, spinning cursor, idling…
Find DBID on Local PC
Application Affected My own app Device Windows 11 VM Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Latest Question or Issue We have an app that uses the Dropbox API quite significantly. The user must signin to our app using the Dropbox API and our own login code. It's…
My local files won't open. I can see them in the Dropbox folder, but can't preview them.
Unable to access my files on DropBox! Have had a DB account shared between a work laptop + my personal laptop (both Win 11 + fairly new) for quite some time. Recently retired-Work laptop went away. Can't seem to access much of anything on my personal laptop now. When I go to click on pictures or documents, I get the…
Dropbox starts up when booting Windows, even when disabled in the preferences.
Question or Issue Had to do a clean reinstall of Win11, then added Dropbox. Changed the settings not to load at startup. I prefer to manually sync. But when I return to computer in the morning, I see Dropbox is loaded on the machine and I am logged in. Is there a way to make sure that Dropbox only runs when I decide to use…
Dropbox installer fails to start – Windows 11 Home build 24H2 build 26100 7296
Dropbox online and offline installer – Device Dell Inspiron 16 5645 Dropbox was working fine until something was corrupted in my windows profile which meant I had to reinstall my windows profile / user account. from scratch. No AV nor defender blocking as tried switching off and having another go. I’ve downloaded the basic…
High CPU usage on MacOS Tahoe 26.1
Both processes constantly uses 50-60% cpu on background and its making my Macbook very slow. How can I fix it? MacOS Tahoe 26.1 Macbook Air M1 Dropbox App 238.3.5842
New Dropbox desktop update is re-syncing everything.
This new update has messed how my Dropbox works on Desktop too. I also get the 'syncing' symbol on all of my folders, and for some reason Dropbox has decided that it needs to Sync all ~80,000 files all over again despite the fact that I already had everything set up perfectly how I like it and all the files that I needed…
Can I use the desktop app on my Mac, Windows and Linux devices to sync my files?
Question or Issue I'm a personal user. My home office has macOS, Windows, and Ubuntu/Gnome systems. Can each of these have a Dropbox folder/directory that automatically syncs to the cloud, so changing the contents of the directory on one system will (soon) be reflected in the contents of the other two as well as in the…
How do I become eligible for Dropbox on File Provider for Mac OS?
Device MacBook Air M1, 2020 Operating System/Browser (if using the web) Mac OS Tahoe 26.1 Dropbox App Version (if using the app) 237.4.5355 Dropbox Plan Plus Question or Issue I haven't been able to see thumbnails on offline only files since the OS upgrade to Sequoia 4 years ago. It appears like the solution to this…
Dropbox 237.4.5655 - syncing hangs on 30 files forever or '"waiting for download".
Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Syncing Status Syncing 30 files Question or Issue This weekend on all my pc's and laptops (all Windows11) the new dropbox update was installed automatically. On my working laptop, this went as a charme, no…
How can I copy the contents of my Dropbox folder to an external drive?
Device (MacBook Pro) Operating System/Browser (if using the web) (macOS15.6) Dropbox App Version/Browser Version 237.4.5655 I am trying to simply copy the contents of my Dropbox folder to an external hard drive as a backup (not with the intention to save regular working files on the external hard drive as I know that would…
Data loss: Boxcryptor classic files no longer readable
Integration Affected Boxcryptor classic 1.7.1 Device irrelevant Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 237.4.5655 Question or Issue Dropbox decided to update to windows files recently. This Update without warning did a) block my PC for at least a day b) ended up…
Why can I use Dropbox back up only for files in my User folder?
What gives? I can only backup files in the \User folder? Thats not a backup program. It's a 4 legged animal with only 2 legs!!
There is no option to share a folder with someone
Question or Issue I want to share a folder with someone (not on the same network , via email) and give them editing rights - as we have done for many years - but there is no 'Share' option in the menu. Please advise
Does Dropbox scan file requests for malware? I also can't create file requests via the desktop app.
Dropbox Plan Business Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Phone, work laptop Question or Issue Our company has about 200 team members on Dropbox for business, and uses Dropbox File Request function and…
No option to "make available offline" in Dropbox for Windows new version.
I had to uninstall and reinstall Dropbox for Windows desktop today, and now the Status column of all my files and folders has changed - previously they were all available offline but now they all have a cloud icon, i.e. they are only availably online. In Preferences all my folders are selected, but the folders still have a…
Is it possible to have the directory of files visible locally, without downloading them?
I have a new computer and want all my Dropbox files online only (10TB). Is there a way to have the directory of files visible locally without downloading all files? My old desktop was set up to show all the online-only files so if I needed them I could download easily. I could just sync everything and then manually set the…
How can I delete my files from a computer remotely?
Device (Win11 Desktop PC) Question or Issue I was recently removed from the office forcefully, still logged in dropbox with my personal dropbox account at office PC, how do I delete the files on the office hard drive remotely using dropbox? They haven't notice it yet and I want to delete all my hard work converting hard…
Dropbox 237.4.5655 does not show correct syncing status.
After updating to this new version, the new status columns show sometimes the wrong status with directories. A directory may show Sync Pending, while all underlying files and directory show the green checkmark. The Dropbox item on the taskbar shows Up to date.

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