Desktop

I keep seeing an unwanted desktop app notification about being over-quota. How can I make it stop?
Application Affected Dropbox for Windows Device Desktop Operating System/Browser (if using the web) Win11 Dropbox App Version (if using the app)Latest Question or Issue Every single day, the Dropbox app has started popping up a notification that my Dropbox is full and wants me to upgrade. I am well aware that my Dropbox is…
Getting an error backing up Dropbox files using BackupExec on Windows
Hi, We rely on Dropbox for making important business files available to remote colleagues. However, we also use Veritas Backup Exec to take daily copies of our entire network including Dropbox files and, up to now, it has worked perfectly, including our Dropbox files on disk. Having recently installed Windows Server 2025…
Dropbox desktop app Linux Ubuntu failed to install.
Hi, I just received an email about the new desktop app so I downloaded it and tried to install it but the install fails with an error on libglib2. My system is a new install of Ubuntu Mate 24.04 with version 2.80.0-6ubuntu3.1 of glib2 which is >= 2.40
Want some files in Dropbox left only on my laptop, not synced
Without my knowledge, Dropbox synced all of my personal files to its system and now I'm over limit. I do not want to lose my files so how do I get my stuff back to my computer and off dropbox so they don't get destroyed?
Folder "files on my computer" re-occurring
Hi, I hope this is the right category, I'm having a problem with a folder. Dropbox creates automatically the folder "files on my computer" and after I delete it the folder re-appare in an infinite loop. Anyone had the same issue and found a solution to not show this folder on my desktop?
My files aren't syncing across computers, after upgrading to macOS Sequioa.
Device Macbook Pro Operating System/Browser (if using the web) Sequoia 15.6.1 Question or Issue This is happening on all my computers once updated to Sequoia and, apparently, Dropbox is well aware of the problem...when will there be a solution?!?
Dropbox for Linux using up a lot of RAM
Application Affected Dropbox Device Lenovo Xiaoxin Mini PC Operating System/Browser (if using the web) Debian13 Dropbox App Version (if using the app) 237.3.5516 Question or Issue Within a few minutes of starting Dropbox, it consumes most of my machine's memory. My machine has a total of 32GB of RAM, and when it reaches…
How do I stop sending screenshots to Dropbox and instead go to my Macbook Desktop
Device Macbook Air 13 inch M4 2025 Operating System/Browser (if using the web) Mac OS Tahoe 26.0.1 Dropbox Plan Dropbox Basic Question or Issue I have a new Macbook. I accidentally let Dropbox have my screenshots instead of going to my Macbook Desktop. I cannot get it to stop. I don't see any of the suggested options (back…
Make explorer icon overlays optional
(Windows) Many customers have been wanting an option to remove these green sync status checkmarks for nearly 10 years. If business is serious about communicating a file's status, do it via a tag or custom Explorer field or something we can opt into. These checkmarks, especially in thumbnail view with images are really…
How can I manage my personal and client Dropbox accounts on the same desktop?
Question or Issue Personal and Client Dropbox management on one desktop
My PDF additions in preview mode (via the macOS desktop app) don't appear on the web.
I am running MacOS Tahoe 26.1 on a MacBook Pro For work, I often use the preview function in finder to type directly onto a PDF. I thought this was going fine -- the edits are saved and viewable in finder, even for people on other devices -- until I looked at the PDFs I've been editing on the web version of Dropbox. This…
No contextual menu after moving Dropbox to home directory
Macbook pro M1 macOS. 15.7.1 Sequoia Dropbox App Version (if using the app). 236.4.5918 Syncing Status. synced Question or Issue I had to move dropbox out of my ICloud account , into my home account in /Users/me. Now I have now contextual menu. I have been through uninstalling, re isntalling. I cannot enable classic…
I accidentally logged in with the wrong Google account on the desktop app
I had to install dropbox on my new computer and when I went to activate I just chose use Google for login as I remembered doing that before.. But that was with my old email and now it has made a new account with my current email and I don't know how to delete it so I can change the email in my real account to my current…
I see a new empty Dropbox account after reinstalling macOS Sequioa.
Application Affected Dropbox .) Device iMac Operating System/Browser (if using the web) (sequoia) Dropbox App Version (if using the app) Hi. I had to re-install sequoia and consequently everything else. The dropbox desktop installation invents some strange apple related account which is empty - and I can't connect it to my…
After upgrading to Windows 11, I can't search for files within my Dropbox folder
Device (Dell XPS 9320) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) v234.4.5591 Dropbox Plan (Plus) Since upgrading to Windows 11 two days ago, Windows Search (Explorer search) no longer finds files stored in my Dropbox folder. On Windows 10, I used to add the Dropbox…
Some new folders/files on desktop version of Dropbox aren’t showing in Dropbox.com
Device Apple M2 Max Operating System/Browser (if using the web) Sequoia 15.6.1, Safari 18.6 Dropbox App Version (if using the app) Can't find App Version - using file provider Syncing Status Up to date Question or Issue Some new folders/files on desktop version of Dropbox aren’t showing in Dropbox.com. In other words when…
Laplink PCmover Win10PC->Win11PC now got 2 Dropboxes on Desktop & D'box overflowing
Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Question or Issue Earlier today used Laplink PCmover Professional to migrate from an old Win10 PC to a new Win11 PC. Generally fine but then started getting Dropbox alerts that using way too much space, which hadn't been an issue!…
How can I make my files in my Dropbox folder online-only?
Two questions: I have Dropbox on two computers, my laptop, a Surface and a Desktop which is an Acer. On the laptop the balance between what is stored on my hardrive and what is stored in the cloud is working. But Dropbox is taking up too much space on the ACER and I want to change the designation of all the Dropbox files…
MacOS preview freezes when looking at a Dropbox file
Application Affected Initially DropBox but the freeze extends to any app wanting internet Device MacBook Pro M4MAX 36GB Operating System/Browser (if using the web) macOS 26.1 (Tahoe) Dropbox App Version (if using the app) 236.4.5918 Question or Issue All of my files are in DropBox in the cloud/online. Previously…
What does "rename your existing folder" actually do when reinstalling?
Application Affected (Dropbox) Device (Powerspec PC) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (236.4.5918) Question or Issue I've seen a couple of questions bring this up but it never gets answered. I'm in the middle of the loop with reinstallation after having to go…
Telling a new installation where I want the Dropbox folder to be on Windows
Application Affected Dropbox program on PC Device (HP laptop) Operating System/Browser (if using the web) (Windows 10.) Question or Issue I have Dropbox running on an old machine. I would like to put it onto a second, new laptop, but when I install it on the new machine, I never saw any option to tell it that I have a…
Are there any third-party tools that support local file version management?
On Windows, if a file is changed on another device, I want to keep a backup locally before it is replaced.
Will I be able to use more than 600 GB of storage?
macOS Tahoe 26.0.1 Question:— My account has 2.01 TB of storage - can I expect to be able to use more than 600 GB of storage? Two years ago I ran into a problem when trying to store more than 600 GB and was advised by a member of the Dropbox Help Team to keep within that limit for an optimum performance. I am now planning…
Wrong status icons showing on subfolders set to online only on Windows
Device HP Elite 8200 Operating System/Browser (if using the web) WIndows 10 Pro v22H2 ESO Dropbox App Version (if using the app) (234.4.5905) See attachment The four subfolders Year 2021, Year 2022, Year 2023 and Year 2024 are in a parent folder called "Film Archives" which is set to "online-only". The parent folder shows…
Transferring files from my account online, to my desktop app.
Device Dell Inspiron 3480 AOI Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) On my phone it is 448.2.2; I can't find an app version in my computer settings. Question or Issue My computer was going into the shop so I moved all of my important, personal files from my Desktop to…
How can I re-link my desktop app to an existing Dropbox folder?
Hi, I de-activate a laptop from my dropbox account and now I wish to re-link it to the dropbox account. The problem is that the app wish to create a new dropbox directory on my hdd and I have already one (with a lot of files downloaded loccally). How can I manage to keep the old directory with the new re-link?team to help…
Dropbox not auto starting Windows 11 after reinstall
Device Lenovo Idea Pad Operating System/Browser (if using the web) Windows 11 Question or Issue Steps I've taken: - restart Dropbox - restart computer - Preferences in Dropbox set to launch on startup - Windows Startup Menu set to start Dropbox on Startup - Uninstalled Dropbox - Reinstalled Dropbox -- it's still trying to…
Not seeing a few folders in Dropbox in Windows Explorer on a new laptop
I moved to Windows11 on a new laptop and cannot see 3 of 20 folders in Dropbox from Explorer. I can see them on my old laptop File Explorer and can also see them in Dropbox on my browser on my new laptop.
Why are my cell phone and laptop not in sync with Dropbox?
I have an Android phone and a Windows 11 laptop. I made changes to a document in Dropbox from my computer but when I pull up the document on my phone, it does not reflect the changes. Tried to go to "settings" in Dropbox, but can't find settings! Googled it but that was no help.
WOPI Version of .xlsm files opening in Desktop App. Why is this happening?
Hello, With zero support from Dropbox Advanced support, I'm hoping as a community anyone can provide some guidance. I have a user in my organization who in the desktop app cannot open and edit xlsm files, no one else in our organization has this issue. According to ChatGPT, the file(s) and not corrupted and it is not a…

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