Desktop

I'm getting an "Attempted to zip too many files" error when trying to restore a backup.
Device (Dell XPS 15, iPhone 13, etc.) Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version/Browser Version (Chrome 124, Safari 17 etc.) Question or Issue While trying to restore, or in Dropbox's parlance, "Download" an existing backup of a laptop being replaced by a new laptop, I…
The Dropbox folder icon appears as a blank page on my newly-installed Windows 11.
Application Affected Dropbox (Microsoft Store version) Device Windows 11 Custom Build PC Operating System/Browser (if using the web) Windows 11 Pro 24H2 and now 25H2 Dropbox App Version (if using the app) 234.4.5591 Question or Issue On my new PC I have installed Dropbox via the Microsoft Store. It is all working, except…
Can I sync two Family accounts on the same hard drive?
Dropbox Plan Family Payment Method Card How did you upgrade? website Question or Issue I already have access to two Family Plans, each with different logins. Can I have two Family Plans & have those files on my desktop hard drive. Now I have one plan on my hard drive, but I only access the second plan on dropbox website.
How to use my existing Dropbox folder without re-downloading the files after reinstalling Windows?
Hello I have two separate (physically separate) M2 drives, and one is (D drive) only for storing Dropbox folder. Whenever I reinstall Windows for whatever reaso,n I want to be able to use the existing folder and content without downloading it. I don't use Online Only, I use Dropbox as a RAID 1 backup (mirror). Recently, it…
My files are online-only but they're still available on my computer
Hello, I use professional database with my account. I connected the Pro folder so I could share files from my computer. I changed the storage mode from "available offline" to "online only," but the files are still on my computer. I thought the synchronization would update and delete them. Could you help me? thanks
How can I free up hard drive space without deleting files from my account?
Apologies, I'm sure this has been discussed, I just don't know what search terms to use to find it. I have two computers that access my Dropbox. Both store the files on the local drive but the laptop's drive is so full, I can't update Windows. It doesn't need to store them locally and can access them online. How do I…
How can I configure the Dropbox app to show folders instead of activity?
Question or Issue How can I configure Dropbox so it shows folders instead of activity by default, here is how it currently opens, but it use to pop up with folders instead of activity by default.
Beta Build 239.3.7987
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Please allow us to link multiple Business accounts to the Desktop App
I am a freelance motion designer and have run into this issue way too often. I have my own Business account that I use for my freelance business, but whenever I need to be integrated into another agency's company ecosystem, Dropbox does not allow me to sign into their Business profile while staying logged into my own…
Download folder unaccessible after installing Dropbox
Device ASUS ROG Strix G712LV-BS71-CB laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version 237.4.5655 Question or Issue I'm supporting a user that I installed Dropbox for and since I in stalled it the user can't access it's download folder. This is the message (pardon the French)…
How do I get all my Camera Upload pictures to sync locally automatically?
I set my sync preferences to offline but Dropbox keeps downloading the pictures with 'Available when online' as the default: Device: iPhone 15 Operating System/Browser (if using the web): Windows 10 Dropbox App Version/Browser Version: App 426.2.2 / Windows 238.4.6075 Question or Issue How do I change it so that it…
Moving the Dropbox folder on Linux Mint 22.2 using the Dropbox desktop app won't work
I've gone over to Linux Mint 22.2, have dropbox installed. I want to move it to my data drive...no problem. I made the move using the dropbox app, pointing it to my data drive. It did the sync fine, moved the files over, and all is good. Restart. Upon restart, I get this error message, and can't do anything about it. If I…
Syncing is suddenly very slow/stopped after the last desktop app update
Device M4 MacBook Pro Operating System/Browser (if using the web) Sequoia 15.7.1 Dropbox App Version (if using the app) 233.4.4938 Syncing Status Synching... (does not say how many files) Question or Issue As of the last update to the dropbox app (Sept 27) synching is hanging and/or extremely slow. The files that need to…
Really appreciate the new Sync and Storage Dashboard
Before I saw the announcement, I stumbled upon the Sync & Storage Dashboard while reviewing some updates in my Dropbox on my laptop. I like the clear visibility into the current storage on my device, as well as tips on improving storage and managing which files/folders are using storage, etc.
Startup error on the Dropbox desktop app
I've been using Dropbox successfully for 10+ years. Last week I started getting an error message - see below. I double checked to see if documents created on my computer are syncing to Dropbox online and my phone. They are not. I have reviewed the help desk article and added dropbox.exe to my ESET virus protection…
Windows client erratic behavior with selective sync of a large Dropbox account
Application Affected Dropbox Device Lenovo Thinkpad Operating System/Browser (if using the web) Windows 11 24H2 / 2600 Dropbox App Version (if using the app) Windows Client 237.4.5655 Question or Issue Hello, I wonder if anyone else had a similar problem. I'm under Windows 11. After a recent upgrade to build 237.4.5655,…
How can I sync files on Dropbox? The app doesn't do it automatically.
I looked up how to sync here on DropBox, but it looks like they still have the same instructions as it worked years ago. I have a brand new laptop and when I right-click on any of my Windows folders, I do not get "Quick Actions" or "Sync." I get a bunch of others, none of which is sync. I used to be able to sync things in…
When opening a file in Windows 11, there is no other option than 'this time only'
Integration Affected office Device hp laptop Operating System/Browser (if using the web) Windows 11 Question or Issue everytime I open a file i get asked to select which program to open it with even if I have a program that is already associated with that file type (.DOC to Office Word). What makes the situation unbearable…
Dropbox update 237.4.5655 refuses to work on appData/local
Hello, we use dropbox on our active directory system for years now. The trick to store the dropbox folder under addData/local used to work perfectly and avoided to consume user space which is limited on our system. Two days ago Dropbox got updated to Version 237.4.5655 and from now on I can not manage to make it run again.…
I created 2.4M files over the limit on the desktop app and now it's stuck syncing.
Application Affected Dropbox Device Dell OptiPlex 980 Operating System/Browser (if using the web) Ubuntu Linux Dropbox App Version (if using the app) v237.4.5655 Question or Issue I created 2.4M CSV files for a client, and the Dropbox app starting to upload these files. After almost 48 hours of this, I discovered that this…
Moving files on my desktop to the trash deletes them immediately instead.
I am running Dropbox Backup. On MacOS, when I drag a file on my desktop to the trash, it is deleted automatically. In other words, it does not appear in the trash in case I want to recover it later. I get a warning that says "This item will be deleted immediately. You can't undo this action." When the same file is in any…
Dropbox Backup deactivated itself, when reactivated rewrote local folder.
Hi everyone, I’m dealing with a very unusual and serious Dropbox were I'm at risk of losing great portions of my lifes work. I've been in contact with support and I have been elevated to advanced support - but progress is slow. I'm in the middle of a very busy season work-wise and I need at functioning dropbox - which is…
How to share a Dropbox folder between Windows and Linux installs on the same PC?
Currently it is impossible to share a Dropbox folder between Windows and Linux installs on the same PC. They appear to contain the same files with the same metadata, but Dropbox for Linux refuses to write to an NTFS partition, and similarly Dropbox for Windows refuses to write to ext4. Is there a workaround for this? I…
How to get my Dropbox files to my new laptop?
My access to dropbox was on my laptop only. It suddenly died, I have a new laptop but don't know how to get to the dropbox to see the files on the new laptop.
Dropbox App on Windows 11 has a battery leaking issue.
Dropbox App on Windows 11 has a battery leaking issue. Checking battery usage on the control panel, Dropbox App ranked the highest. Unlike desktops, laptop users are sensitive to the battery life. I think the issue should be fixed.
Move my Dropbox files from PC to external drive
Hi! I don't have too much space on my PC to download all my files via Dropbox Desktop App. My goal is the backup all my files saved to Dropbox to an external drive. After I copy the downloaded files to an external drive, how can I then delete them from my PC to free up more space without it syncing and deleting the files…
Beta Build 238.3.6038
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
'Last Modified' column not showing date & time
When using Dropbox on a desktop, the "Last Modified" column now displays messages such as "10 minutes ago," "22 hours ago," and "last month." I found having it show the actual dates and times to be more useful. Is there a way to change the format of the column back to the way it was?
I can't open files on my Mac, after updating the app.
Device MacBook Air Operating System macOS Sequoia 15.6.1 Dropbox App Version 237.4.5655 Question or Issue Installed an update to the app yesterday, now I can't open some of the files (see screenshot). Some files I can open, some I can't. I can open them in the browser-version. Any ideas how to fix this?
Failing to install Dropbox on Linux
I've been trying to install Dropbox on my Linux machine, but it has failed. The URL on the website to download Dropbox on Linux is not working. When I try to run it in the terminal, it directs me to a login page (It says it's a requirement to log in before downloading), which also does not work. Please guide me on how to…

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