Desktop

I accidentally logged in with the wrong Google account on the desktop app
I had to install dropbox on my new computer and when I went to activate I just chose use Google for login as I remembered doing that before.. But that was with my old email and now it has made a new account with my current email and I don't know how to delete it so I can change the email in my real account to my current…
I see a new empty Dropbox account after reinstalling macOS Sequioa.
Application Affected Dropbox .) Device iMac Operating System/Browser (if using the web) (sequoia) Dropbox App Version (if using the app) Hi. I had to re-install sequoia and consequently everything else. The dropbox desktop installation invents some strange apple related account which is empty - and I can't connect it to my…
After upgrading to Windows 11, I can't search for files within my Dropbox folder
Device (Dell XPS 9320) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) v234.4.5591 Dropbox Plan (Plus) Since upgrading to Windows 11 two days ago, Windows Search (Explorer search) no longer finds files stored in my Dropbox folder. On Windows 10, I used to add the Dropbox…
Some new folders/files on desktop version of Dropbox aren’t showing in Dropbox.com
Device Apple M2 Max Operating System/Browser (if using the web) Sequoia 15.6.1, Safari 18.6 Dropbox App Version (if using the app) Can't find App Version - using file provider Syncing Status Up to date Question or Issue Some new folders/files on desktop version of Dropbox aren’t showing in Dropbox.com. In other words when…
Laplink PCmover Win10PC->Win11PC now got 2 Dropboxes on Desktop & D'box overflowing
Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Question or Issue Earlier today used Laplink PCmover Professional to migrate from an old Win10 PC to a new Win11 PC. Generally fine but then started getting Dropbox alerts that using way too much space, which hadn't been an issue!…
How can I make my files in my Dropbox folder online-only?
Two questions: I have Dropbox on two computers, my laptop, a Surface and a Desktop which is an Acer. On the laptop the balance between what is stored on my hardrive and what is stored in the cloud is working. But Dropbox is taking up too much space on the ACER and I want to change the designation of all the Dropbox files…
MacOS preview freezes when looking at a Dropbox file
Application Affected Initially DropBox but the freeze extends to any app wanting internet Device MacBook Pro M4MAX 36GB Operating System/Browser (if using the web) macOS 26.1 (Tahoe) Dropbox App Version (if using the app) 236.4.5918 Question or Issue All of my files are in DropBox in the cloud/online. Previously…
What does "rename your existing folder" actually do when reinstalling?
Application Affected (Dropbox) Device (Powerspec PC) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (236.4.5918) Question or Issue I've seen a couple of questions bring this up but it never gets answered. I'm in the middle of the loop with reinstallation after having to go…
Telling a new installation where I want the Dropbox folder to be on Windows
Application Affected Dropbox program on PC Device (HP laptop) Operating System/Browser (if using the web) (Windows 10.) Question or Issue I have Dropbox running on an old machine. I would like to put it onto a second, new laptop, but when I install it on the new machine, I never saw any option to tell it that I have a…
Are there any third-party tools that support local file version management?
On Windows, if a file is changed on another device, I want to keep a backup locally before it is replaced.
Will I be able to use more than 600 GB of storage?
macOS Tahoe 26.0.1 Question:— My account has 2.01 TB of storage - can I expect to be able to use more than 600 GB of storage? Two years ago I ran into a problem when trying to store more than 600 GB and was advised by a member of the Dropbox Help Team to keep within that limit for an optimum performance. I am now planning…
Wrong status icons showing on subfolders set to online only on Windows
Device HP Elite 8200 Operating System/Browser (if using the web) WIndows 10 Pro v22H2 ESO Dropbox App Version (if using the app) (234.4.5905) See attachment The four subfolders Year 2021, Year 2022, Year 2023 and Year 2024 are in a parent folder called "Film Archives" which is set to "online-only". The parent folder shows…
Transferring files from my account online, to my desktop app.
Device Dell Inspiron 3480 AOI Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) On my phone it is 448.2.2; I can't find an app version in my computer settings. Question or Issue My computer was going into the shop so I moved all of my important, personal files from my Desktop to…
How can I re-link my desktop app to an existing Dropbox folder?
Hi, I de-activate a laptop from my dropbox account and now I wish to re-link it to the dropbox account. The problem is that the app wish to create a new dropbox directory on my hdd and I have already one (with a lot of files downloaded loccally). How can I manage to keep the old directory with the new re-link?team to help…
Dropbox not auto starting Windows 11 after reinstall
Device Lenovo Idea Pad Operating System/Browser (if using the web) Windows 11 Question or Issue Steps I've taken: - restart Dropbox - restart computer - Preferences in Dropbox set to launch on startup - Windows Startup Menu set to start Dropbox on Startup - Uninstalled Dropbox - Reinstalled Dropbox -- it's still trying to…
Not seeing a few folders in Dropbox in Windows Explorer on a new laptop
I moved to Windows11 on a new laptop and cannot see 3 of 20 folders in Dropbox from Explorer. I can see them on my old laptop File Explorer and can also see them in Dropbox on my browser on my new laptop.
Why are my cell phone and laptop not in sync with Dropbox?
I have an Android phone and a Windows 11 laptop. I made changes to a document in Dropbox from my computer but when I pull up the document on my phone, it does not reflect the changes. Tried to go to "settings" in Dropbox, but can't find settings! Googled it but that was no help.
WOPI Version of .xlsm files opening in Desktop App. Why is this happening?
Hello, With zero support from Dropbox Advanced support, I'm hoping as a community anyone can provide some guidance. I have a user in my organization who in the desktop app cannot open and edit xlsm files, no one else in our organization has this issue. According to ChatGPT, the file(s) and not corrupted and it is not a…
Keyboard shortcut for starring files
keyboard shortcut for starring files would be very helpful for processing large folders of camera images.
Dropbox syncing files already deleted from laptop and Dropbox
Device / System Acer Laptop / Windows 10 / latest app and browser Question or Issue Hello! I have deleted a folder containing a ****** amount of references (I am an artist) which has collected around 100.000 files until now. I ported them over to an external harddrive and deleted the local folder. Once the syncing was done…
C: drive is full due to Dropbox folder size, error when trying to move Dropbox to data drive
I'm trying to move the Dropbox folder from my Windows 11 PC C: drive to a large SSD D: data drive, but receive a "Some files can't be moved" error message every time I attempt the move, leaving the computer completely full. Help! Background - I recently noticed that photo files were not automatically appearing in the…
My colleague is uploading files to shared folders, but there's no desktop app notification.
Device Lenovo Thinkpad P15v, Google Pixel 9 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Plus Question or Issue Hi folks, I'm collaborating on a project with a colleague and we're constantly uploading different files to several folders within a shared…
My storage is full. How can I remove my Backup?
Dropbox informs me, that my free account is full. I had previously made a complete back up of my Mac on Dropbox. However, I can't find the back up on Dropbox in order to delete it. I have the app on my Mac. I'm not interested in upgrading. Help anyone?
How I made multiple Dropbox clients work side by side on macOS
I often need to use more than one Dropbox account - one for work, one for personal projects - but the macOS app only allows one personal and one business account at a time. That's fine for some workflows, but not when you want several fully independent sync folders. I built Parall, a macOS utility that lets any app run as…
Stable Build 236.4.5918
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
I see a lot of selective sync conflicts, after the Windows desktop app randomly logged me out.
Hi, today when I turned on my computer (Windows 11) the dropbox app had logged me out without me doing anything, out of the blue. I logged back in just for the app to start syncing over 2.5TB from scratch, which was already annoying, but the worst part came when out of nowhere a lot of conflicts due to selective sync start…
How can I access my folders in Dropbox on desktop?
Hello - none of my folders are available in my laptop Dropbox account. They are all visible and live in my IPhone app. How can I find them on my laptop account? I use Chrome. Family plan. Plenty of storage space. Thank you so much.
Files fail to appear immediately after saving to my computer (Mac OS 15.6.1)
Device M1 MacBook Pro Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Dropbox Advanced Question or Issue As far as I'm aware, it used to be that I would save a file to my Dropbox folder (on my Mac) & it would appear there immediately & then go on to…
Where can I find the offline installer for Windows 11 64bit?
Where can I find and download the offline installer for windows 11 64bit
Dropbox is still starting up and loading your accounts.
Application Affected Dropbox Device Self-Built Computer with AMD 7950X3D CPU, ASRock X870E Motherboard, Corsair 64GB DDR5 RAM, MSI Gaming X Trio RTX 4090 GPU, 2TB Samsung 9100 Pro SSD as C:\ and multiple additional SSD's and HDDs. Operating System/Browser (if using the web) Windows 11 25H2 / Microsoft Edge 142.0.3595.41…

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