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How can I make all of my folders available offline on Windows? There's no option for that.
Device Acer desktop PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 235.4.5905 Syncing Status Up to date Question or Issue I have only just noticed this and I think it has changed. Scenario A A few folders in my Dropbox are marked with a white tick on a green background. I…
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Is there any option in the dbxcli app to pause/resume syncing?
Is there an option for the dbxcli will support a pause and resume syncing?
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Unable to uninstall the desktop app on Windows 11
Application Affected Dropbox Windows 11 Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (235.4.5905, assuming the installed apps screen is correct) Question or Issue Hello, I've been trying since last night to uninstall the app for Windows 11. It'll make it about 3/4 of the…
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Another computer profile is getting a log in screen for Dropbox on Windows
On my PC, I use Dropbox as the primary user/administrator. My wife also uses my PC and has her own username and password, but she doesn't use Dropbox. Yet, every time she logs in, she sees the Dropbox home screen and is asked for a username and password. How can I prevent her from seeing that login screen?
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Dropbox app is stuck syncing on my Windows device.
Application Affected (Dropbox Desktop) Device (Intel desktop PC) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (235.4.5905) Question or Issue Dropbox is stuck on "Downloading 4,861 files..." as seen on the tooltip if hovering over the app icon on the windows notification…
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Some of my files appear as 0 bytes and I can't open them/restore a previous version.
Hello All, Starting sometime this week, a large number of files in one of my folders are showing as "0 bytes" and I obviously cannot read them. I'm synchronising the folder with my mac, and thought maybe my mac corrupted the files? (I definitely did not use those files in the past months). I thought to 'recover' them from…
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How can I remove one device from my Basic account, in order to add a new one?
I have a basic account and recently bought a new laptop that I want to sync to my account. I currently have my phone, desktop, and old laptop synced. Since the standard account only allows 3 devices, how do I remove my old laptop and add my new one?
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How can I see all files in Windows explorer without having to download all content first?
I am using desktop application on windows 10 and have Dropbox Family plan So far I have seen that I had to download all my content, then right click on it to make it offline to see the file and folder listing How can i see all the files and folders in windows explorer without having to download all content first.
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Dropbox installer fails to start - New Dell with Win 11 25H2
Application Affected Dropbox online and offline installer (both 222 and 235 versions) Device Dell ECT1250 Operating System/Browser (if using the web) Windows 11 25H2 Question or Issue New computer attempting to add dropbox. Migration from old PC (Win11) using PCMover did not bring Dropbox across. Dropbox is still working…
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Beta Build 236.3.5800
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
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Conflicted copies of files even when I'm the only one editing them
Has anyone else run into issues where Dropbox creates multiple “conflicted copy” versions of the same file — even when you’re the only one editing? I love Dropbox for sharing and backups, but the sync conflict problem has been a headache lately, especially with large folders or shared projects. How are you all handling it?…
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The desktop app on Mac OS isn't syncing any more
Device : MacBook Pro Operating System/Browser (if using the web) : macOS Tahoe 26.0.1 (25A362) Dropbox App Version (if using the app) : 234.4.5591 Syncing Status No automatic sync any longer Question or Issue Hi all, Files edited using another device, such as my iPhone, no longer sync automatically to my Mac. This has been…
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Thumbnails are not showing for files in Windows explorer
Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 234.4.5591 Question or Issue When trying to view thumbnails in Windows Explorer, I get generic thumbnails. Same as what was goin on in this thread (but now closed).…
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Can I install and sync content from my PC to my mobile?
Hi. Is this posible, to instal and sync data from pc to mobile phone, if i dont have dropbox there, but maybe i can install it from pc? Thank you.
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Dropbox icon overlays in File Explorer require manual refresh (F5) to display correctly.
Application Affected: N/A Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Hi Dropbox team, I’ve encountered a consistent issue with Dropbox icon overlays in Windows File Explorer. When Dropbox is not running at system startup, synced files show incorrect brown box…
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Dropbox required update, but update failed and so does clean install
Application Affected Dropbox Device HP Probook 650 Operating System/Browser (if using the web) Windows 10 Pro Dropbox App Version (if using the app) none at this moment, not able to install My dropbox recently popped up a message that I had to update the app. It also stopped syncing. So I downloaded the installer for the…
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Desktop app opens Finder; usual remedies not working
I'm on a Mac Apple M2 Pro running Sequoia 15.6.1. I used to have a Dropbox icon in my menu bar from which I could access my files and see notifications. Now when I launch the app, it opens in a finder window. The menu icon is missing and the Desktop app doesn't open. I have redownloaded Dropbox and restarted, but this…
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How can I stop my desktop photos and videos from uploading to my Dropbox account?
Hi guys, I am trying to stop Dropbox Desktop from uploading my photos and videos from my desktop. When I go into Preferences > Backups > Camera Uploads, the only two option I get are "upload photos only" or "upload photos and videos". I do not want to upload any photos or videos. There is no option to turn this off. Am i…
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Can I back up my Dropbox folder to an external drive if my internal drive is not big enough?
Question or Issue I have a lot of data on Dropbox related to my research. I would like to keep a back up somewhere other than Dropbox. All recommendations on the internet suggest that I make the folder available offline (i.e. save it to local drive) and then back it up to external drive. Unfortunately, my computer's hard…
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Dropbox keeps resetting with every windows update to "online only" despite my settings for offline
This happens repeatedly. The the "advanced options" approach listed online for preventing the windows update in Dropbox is not available even on reinstallation. Huge issue. Please fix it. Please don't tell me to right click my Dropbox folder to set offline or to reset my preferences in selective sync...I have done this…
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I was asked to update my Dropbox app, but nothing happens when I try to do so.
Currently have Dropbox 221.4.5365. Windows 11 Pro 24H2, OS build 26100.4946. Got a message saying my dropbox is out of date and if I don't update within 7 days it'll stop working. Downloaded update. It says "on your marks" with a progress bar for like 2 seconds then disappears. Nothing ever happens. Downloaded offline…
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Default sync state for new files: "Available offline" is not working on the Dropbox desktop app
Starting a new discussion because the last one (titled: "Make available offline" is not working for me") was suddenly closed to replies, without a successful resolution. In Options, I set the Default sync state for new files to "Available offline". This does not stay, and files are randomly staying online-only until I open…
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Fix for Astrill and Dropbox
I saw someone else posted and it was incorrectly marked as 'solved'. Anyways here's the real fix. In Astrill, hold Ctrl and click hamburger icon - help -LSP uninstall. Dropbox will load/install again
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I can't access folders or files with a cloud icon, when accessing my Dropbox folders.
In my Dropbox in one of my folders - I have documents. To the right of my document - is STATUS Some are blank -- I can get into this folder Some have a Cloud - I receive an error that states - Make sure Dropbox is runnong on your PC, then try again. Of course it is on my PC - I do not have issues with other documents. Some…
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Can I link the desktop app to my existing Dropbox folder and not overwrite my team's updated files?
I recently reinstalled Windows on my PC, and after setting up the Dropbox application again, it created a new Dropbox folder on my desktop instead of linking to the existing one from my previous installation. Now I have two Dropbox folders: The old folder: contains all my files synced before reinstalling Windows. The new…
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Desktop items not included when syncing with Dropbox
I'm working on an M1 MacBook Pro running macOS Tahoe. For some time now (including before I upgraded to Tahoe) I have noticed that items I leave on my Desktop are not included in the Dropbox Sync. I have carried out an extensive search on this issue but thus far have found no solution. Can anyone assist me towards a…
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The Dropbox desktop app no longer automatically syncs new photos from my phone
Device Samsung S25 Operating System/Browser (if using the web) Windows 11 Pro / Firefox Dropbox App Version (if using the app) 234.4.5591 Syncing Status Up To Date Question or Issue For the last couple of months, Dropbox no longer automatically syncs my new photos. It used to work fine, suddenly I have to manually upload…
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I get a 'Sign in to a team account' error when I try to add my business account to the desktop app.
Application Affected (Dropbox desktop) Device (MacBook Pro) Operating System/Browser (if using the web) (macOS15.6) Dropbox App Version (if using the app) (234.4.5591) Question or Issue I get a 'Sign in to a team account' error when I try to add my business account to my personal free account.
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Old version of files overwriting the latest version on the cloud
Hello community, We are looking for assistance on probable causes and preventive measures to take place following an incident with one of our computers, where the files present in Dropbox folder of the local PC were overwritten to the Dropbox online ( cloud ). Sometime last month, one of the users who works in our team…
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I'm missing information from a file and it's not in the version history - can I get it back?
Hi, Please can someone help? I'm missing 4 months of information in one of my excel files. Information from June 2025 to 6 October 2025 …… I need to restore all the information up until the 6 October 2025. I've looked at all the version history files and they all the same with missing information for 4 months .... Is there…