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Discussion List

  • How can I set up my new computer to show all my folders in my Dropbox folder?

    Device Macbook Pro M5 Operating System/Browser (if using the web) Tahoe 26.0 Dropbox App Version/Browser Version 243.4.6956 Question or Issue I have an existing Dropbox account, linked to a phone, my old computer, now my new computer. Due to limited hard drive space, I specified only a few folders and files be available…

  • Feature request: support multiple .dropboxignore files in subfolders (like .gitignore)

    Why this matters: current single-file approach breaks common industry project workflows with repeated folder structures. The industry solved this problem years and years ago with .gitignore, now you decide to throw that out the window for a large one at the top. As someone who works on lots of different unity projects, I…

  • Dropbox created new folders with files that can't be opened - unprompted

    My Dropbox, completely unprompted, moved the location of my folders in Finder under only the Dropbox tab, and at the same time created a significant number of new folders with hundreds of files - none of which can be opened. I was able to find the files I had previously, but I'm concerned that these files and new folders…

  • New files in Available Offline shared folders don’t auto-download for all users on Mac

    Device Macbook Pro Question or Issue Hi, I’m having an issue with a shared Dropbox folder on Mac (M-series). My default sync setting is Online-Only for new files, but if a folder is set to Available Offline, any new files I upload automatically download offline for me. However, for the other user, even though their folder…

  • I can't uninstall Dropbox completely from my Mac

    Application Affected dropbox for Mac Device MacBook Pro 16 m1 Operating System/Browser (if using the web) Mac OS 26 Dropbox App Version (if using the app) latest Question or Issue dropbox charged me after I cancelled so I want it off my machine but following the uninstall steps still leaves it behind - I even found a…

  • I can't log in to the desktop app on Windows 11; I see an "access is denied" error message.

    Application Affected Dropbox Device Lenovo laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Dropbox 242.4.5815 Offline Installer.x64.exe Question or Issue i couldn't login into dropb and i got the follwing error: bn.BUILD_KEY: Dropbox bn.VERSION: 241.4.4853…

  • Files are syncing, but the menu bar icon isn't present on my device.

    Application Affected Dropbox Device MacBook Air M3(Dell XPS 15, iPhone 13, etc.) Operating System/Browser (if using the web) MacOS 26.3 Dropbox App Version (if using the app) 243.4.6956 Question or Issue Installed app but cannot access app preferences. Menubar icon is not appearing. Files are syncing properly but I cannot…

  • How to sync to an external Thunderbolt 3 SSD Drive on Mac?

    Device Mac Studio M1 Max Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) (240.4.8609) Dropbox Plan (Plus) Question or Issue I have purchased a 2TB Thunderbolt 3 SSD to use as an external drive for Dropbox as I am running out of space on my 1TB drive in the Mac Studio. For…

  • Is there a dynamic algorithm to keep files local?

    I use Dropbox across two desktops, one laptop and an Android phone, primarily for synching, less for sharing. On the laptop, I would like to store all files locally that were opened in the last 12 months, on any connected device. Is that possible?

  • What are the benefits of moving from Dropbox to iCloud?

    I only have Apple devices and from a long time Dropbox storage (700mb about). What about in your opinion if I move everything to iCloud? Easier? Faster? Better online/offline management? Tnx in advance

  • I need help to terminate a sync gone bad

    I posted the text below to the Dropbox help, and the suggestion I got was to pause the sync. Well, that's not what I want to do. The next suggestion this AI bot came up with was to quit the Dropbox app. Besides the fact that I had already done that and mentioned it in my text, quitting the app does not terminate the sync.…

  • User Account Control pop up asking if I want to allow this app to make changes to my device.

    I am constantly getting User Account Control question popping up asking if I want to allow this app to make changes to my device. Dropbox Update and the publisher's certificate shows that i was issued by DigCert Trusted G4 Code Signing RSA-4096 and that it was valid from 1/24/2024 to 2/13/2026 (which makes this expired).…

  • The Dropbox desktop app doesn't load after restarting my computer on Windows 11.

    Application Affected DROPBOX Windows APP Device Gigabyte i5 Computer Operating System/Browser (if using the web) Windows 11 Pro, Firefox browser Dropbox App Version (if using the app) Dropbox 243.4.6956 Question or Issue Upon restart, the Dropbox app does not load, I've put the startup link in the User Startup folder and…

  • Why am I getting a notification on my Mac about Dropbox modifying apps?

    Hi everyone! We're starting to notice this Drobox notification below pop up on our Mac community. When we click it, it takes us to Privacy & Security in System Settings but then does nothing. Anyone know what exactly this modifying apps means and what its asking for? Should we be concerned? This particular MBP is running…

  • Dropbox app won't run on PC which was idle for 4.5 months

    Device Desktop PC B550M PG Riptied Mother Board Operating System/Browser (if using the web) (Windows 11 Home 64bit 25H2 Dropbox App Version (if using the app) 243.4.6956 Question or Issue Hello, I just returned from 4.5 months out of country, and upon booting my desktop Win 11 PC, the Dropbox applications refuses to run,…

  • The Dropbox ignore feature isn't working

    Operating System Windows 11 Dropbox App Version (if using the app) 244.3.6525 Issue I am a developer and created a rules.dropboxignore file configured to ignore the **/build folder. When the folder is created, it does not sync. However, sometimes when I start the Dropbox app (or VSCode, I cannot identify what triggers it),…

  • Dropbox installer removes my Windows Defender Firewall rule

    Application Affected (Dropbox) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (244.3.6525) Question or Issue I previously reported this issue about a year ago, but the same problem still occurs in the current version, so I am reporting it again. I am using Windows Defender…

  • Cannot sync due to permissions on macOS Sonoma

    Device Mac Mini M2Operating System/Browser (if using the web) MacOS Sonoma 14.3.1 Dropbox App Version (if using the app) 242.4.5815 Syncing Status Files are unable to Sync Question or Issue Files won't sync on Mac OS. I have tried this on windows PC on the same network, and it works fine. I think this is a MacOS Bug with…

  • How safe is it to move my Dropbox folder to an external HDD drive?

    Hi everyone, I am a video editor working with large RAW footage files through Dropbox and I'm trying to optimize my storage setup after adding a new drive. My setup is a newly purchased 10TB External HDD and a 2TB external SSD. The Dropbox folder is currently on the SSD because when I frist set everything up, the SSD was…

  • No 'Copy Dropbox Link' menu option, no green checkboxes, on Dropbox Desktop app for Mac

    Sorry, this is going to be a little long, but I want to give you all the info you might need. Thanks in advance if you can figure out the problem I'm on a 2023 Mac Mini M2 running OS 15.7.1 (Sequoia) and have been using Dropbox without issue until fairly recently. Not that long ago, I used to be able to drag an .mp4 file…

  • The Dropbox desktop app is stuck at "Upgrading Database" on MacOS

    Application Affected Dropbox App Device Macbook Pro Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) Question or Issue For several days, my Dropbox App does not reflect the contents of my Dropbox. When I sign in to dropbox.com, I can see that all my files are on my…

  • Screenshot functionality no longer working in macOS Sonoma

    Application Affected Dropbox, finder Device MacBook Pro 2019 Operating System/Browser (if using the web) Sonoma 14.8.3 Dropbox App Version (if using the app) 240.4.8609 Question or Issue The popup for Dropbox managing screenshots no longer appears on my Mac, for reasons unknown. I didn't change any of the settings…

  • I have 3 Dropbox folders after opting out of File Provider

    Dropbox Mac Studio Mac 15.7.4 Using app but can't find version, I think its the latest I had to sign in and out of the app on 3 March due to a syncing loop, and when I signed back in, I inadvertently forgot to opt out of File Provider. After I relogged in, I ended up with two Dropbox folders on my Mac, one in Locations,…

  • Opening my Dropbox folder is causing Finder to beachball and then lock up

    Application Affected (Dropbox and OS X Finder) Operating System/Browser (if using the web) OS X Sonoma Dropbox App Version (if using the app) 242.4.5815 Question or Issue On OS X Sonoma - when I click on the Dropbox folder in finder it beachballs - from ~15 - 30 seconds, sometimes a couple of times. I can't then access any…

  • Camera uploads files showing up as "Conflicted copies" on my desktop.

    I'm not on a Team plan, just a business plan, and have my phone, laptop and desktop connected to this account on Dropbox. I just found that a lot of my folders from the root of my Dropbox folder showing up in my "Camera Uploads" folder as "Conflicted copy". The problem is I don't recognize the name it is associated with!…

  • Dropbox app on Windows 11 intermittently hangs.

    Application Affected Dropbox folder and tray application Device Dell Alienware Aurora R2 Operating System/Browser (if using the web) Windows 11 24H2 and now 25H2 v235.4.5905 Question or Issue The Dropbox application has been intermittently hanging on my computer for at least 4 months. I use the app to take photos with my…

  • My main file doesn't show recent updates (last one was 7 months ago) and there's no history.

    Device samsung galaxy s8 and s21 and antique win 7 laptop Operating System/Browser (if using the web) one old android one current, one old windows Question or Issue my main file suddenly is like 7 months old, 7 months lost and no history for thirty days. this is horrible that this can happen, what's the point of backup…

  • How to move my Dropbox folder without losing files?

    Device (Dell Desktop Operating System/Browser (if using the web) (Windows 10) Dropbox Plan Dropbox Essentials Question or Issue Can't find the live support link????? Have a sync error not enough disk space......trying to move dropbox folder to new drive on same computer & don't want to mess up or loose files!!!! I also…

  • I'm unable to move my Mac Desktop folder to Dropbox.

    Device (iMac) Operating System/Browser (if using the web) Big Sur 11.7.10 Dropbox App Version (if using the app) 243.4.6956 Dropbox Plan Plus Question or Issue I am trying to make my Mac Desktop accessible on other devices. When I move my Desktop folder into Dropbox, the original Desktop Folder remains in its original…

  • Having issues after trying to sync a folder that was larger than my free hard drive space

    hi guys, i just bought dropbox for it to automatically backup a folder of my work while always syncing the newest versions and changes that i make for it now i figured that if i want it to sync, it will take about as double as storage on my mac (which is really weird and annoying for me but ok), and now i want this sync…