Desktop

Hello Dropbox! I am running the latest Dropbox on MacOS Tahoe v26.3 (not a new install). As you can see, I have always had my files set to be available offline: However, any time I upload a file, it does not download to my computer as expected: How do I instruct Dropbox to always keep my files offline? I do not have any…

Description I’m experiencing a persistent issue where Dropbox will not start correctly on macOS. The app launches background processes, but the UI never appears, the menu bar icon does not show, and I cannot open Dropbox preferences. System Information Device: MacBook Pro 14-inch (Apple silicon) Chip: Apple M5 Memory: 32…

I am using Dropbox 244.3.6525 on macOS Tahoe 26.3. My Dropbox folder is in Users/Username/Dropbox, and this is what is set in the Dropbox sync preferences. However, it seems that an application looking for something using the path ~/Library/CloudStorage/Dropbox has created another Dropbox folder there, which is now syncing…

Why does my computer keep syncing continuously without ever stopping, even though the folders are already fully visible on another computer?

I have the same Quick Look symptoms as Dropbox Finder Integration Flickering on macOS 26.2, but with some stuble differences. My problem is persistent across restarts of Mac OS and the suggested fix did not work, nor are there any pending cloud syncs. Integration Affected: Quick Look Device: Mac Mini M2 Pro running macOS…

HP desktop Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 244.4.6580 auto updated on 3-18-2026 Syncing Status "Syncing 7 files" Question or Issue Since the app updated on my computer, none of the files are being uploaded, Only files from my pictures are uploaded. I researched…

Dropbox Plan Plus and also Free Payment Method Card Question Issue I used to be able to log into my work account (Plus) and my personal/free account on the dropbox app. Now, I can only log into the Plus account or the Free account but not both. Why?

Hi everyone, I’m experiencing an issue with Dropbox desktop syncing and would really appreciate your help. I have a Dropbox Plus account. When I upload files through the web interface, everything works normally. The uploaded files are also visible on my other devices. However, on my two Mac laptops, when I add files into…

Our clients require us to use Microsoft apps. We also like to collaborate on docs and excels in Word-For-Web. But to open Microsoft files from a dropbox finder window, it's a three click process to open in word-for-web for collaboration: Right click>quick-actions>open on dropbox.com Then: Open in>word-for-web There should…

Application Affected - Dropbox Desktop for Mac Device - Macbook Air Operating System/Browser (if using the web) - Mac OSx Tahoe 26.2 Dropbox App Version (if using the app) - whatever the latest version is on the website as this is a new install Question or Issue I'm very new with this, can anybody explain to me how I can…

I am a helpdesk tech, one of our users has the newest version of the app getting stuck at start up. I have tried advanced reinstall, computer restart, etc. Application Affected Dropbox App Device Macbook Operating System/Browser (if using the web) TBD Dropbox App Version (if using the app) TBD

Device Omen 17 laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 244.4.6580 Syncing Status "Up to date" Question or Issue I moved Dropbox to my D\: drive in order to clear space on my C\: drive I had to disable backups to make the move I then received an email telling me…

When one update its software list with apt on Debian Trixie at least, he gets this error: Err:13 http://linux.dropbox.com/debian sid InRelease Sub-process /usr/bin/sqv returned an error code (1), error message is: Signing key on 1C61A2656FB57B7E4DE0F4C1FC918B335044912E is not bound: No binding signature at time…

I have an error syncing FROM PC TO Dropbox. Now overridden new with old. How do I recover lost files on PC?

After recent update of MacOS to version 26.3.1 (25D2128) ALL of my files were moved online, although only a part of them are marked as online only in my prefernces. Moreover, if I specifically ask to make a folder that is supposed to be offline to be available offline only the files in the folder become available offline.…

I can't get the desktop app to open and connect to my account. I downloaded the app again and reinstalled, but it still won't open. Here is the error text: bn.BUILD_KEY: Dropbox bn.VERSION: 243.4.6956 bn.constants.WINDOWS_SHELL_EXT_VERSION: 90 bn.is_frozen: True machine_id: 4daa95c8-e24b-5344-97c7-1a69e936c1ed pid: 93326…

Device Dell Inserpon Operating System/Browser (if using the web) (Windows 11, Dropbox App Version (if using the a Syncing Status ("Up to date", " Question or Issue I have files from my previous employment that I no longer need to access through the Drobox app on my Windows computer. But I still want to have access to those…

Help please. I cannot preview images in my dropbox folders. I get this message.This file cannot be previewed because you are offline.I do not understand how i can be offline. On maclaptop os Somma

Hi, can't get the files to be stored locally. This is how it looks in file explorer: This is the settings in the app: This is the properties of the Dropbox-folder:

I have the exact same issue as Jane , except these are files that are shared with me as the editor. These files work when downloading them on my phone but on my PC it is impossible. I keep getting the same error and I have a multitude of song collaborations, media, and business files from work that I cant simply download.…

Is there a way for me to switch from file provider to legacy mode and also get the dropbox icon to appear next to the search bar on the finder. My co-worker is saying this is important to our workflow but we can't figure out how to set this up.

I have 2 computers (desktop and a laptop). On my desktop I sync all t he folders I want access to there. On the laptop I do not want or need all those folders. How can I sync different folders to different computers? 

Application Affected Dropbox desktop app / newest update as of 2/3/2026 Device M3 iMac Operating System/Browser (if using the web) Sequoia Dropbox App Version (if using the app) 241.4.4795 Question or Issue DB auto updated the other day. I am running the desktop app on 2 machines, an M3 and M4. Both the same OS. After the…

After updating my Mac to macOS Tahoe 26.2 all Dropbox Finder sync and status icons disappeared completely. I no longer see any green ticks blue syncing arrows or cloud icons on files or folders inside my Dropbox folder. This worked perfectly before the macOS update and is a critical part of my workflow as I work with…

My files are not uploading through the (most recent) of the dropbox app for windows. I am now seeing that this is signficantly behind. I only found it when I tried to access some files through dropbox on my phone and couldn't. Then I found that whole folders are not listed on dropbox.com. I have tried clearing my browser…

On Mac Sonoma, the new dropbox menu (pop-down from menu bar icon) switches spaces when invoked. This behavior makes it nearly unusable since it requires the user to manually switch back to the space that was loaded when they invoked the menu, causing the menu to disappear in the process. The legacy dropbox menu does not…

Application Affected Synching files Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Windows Desktop Question or Issue Had a funny problem with the Windows Explorer status icons not all being corrected, and saw a recommended to "simply" sign out of Dropbox and sign…

My DropBox icon is greyed out, and I can't access files. I work in a government department, there is a lot of security measures in place, which may be the causing the problem. However, our IT people have been unable to find a solution. I have found if I disconnect the WiFi and reconnect it sometimes it reconnects.…

Dropbox App Version (if using the app) 233.4.4938 Syncing Status Doesn't start Question or Issue My dropbox doesn't connect anymore. It does not even start. I'm on Mac OSX Tahoe 26.0.1 Dropbox version: 233.4.4938 Can someone please help me out...

Application Affected Dropbox Device Dell Precision Operating System/Browser (if using the web) Windows 11 My dropbox started syncing in the morning and 12 hours later it still does. Also the folder from my partition just became with 400gb smaller and keeps decreasing. I have the situation on a Dell running Windows11. No…