Desktop

Device Mac Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) ?? Syncing Status "Up to date" Question or Issue My son's business uses Dropbox. I also use Dropbox personally. The business has shared many folders with me. When I go into my sync options, not all the folders…

Lenovo Hybrid laptop Tablet 2014 Windows 10, DB not available How to delete residual files in DB folder if DB not available / not connected in (old) computer anymore? Have tried this > https://help.dropbox.com/delete-restore/delete-files outcome is this: >…

Yesterday the desktop app was saying that my files were up to date, but they weren't. My Dropbox folder had sync icons, but if I right-clicked on one I got a message that "Your device couldn't connect to the server. There may be a problem with the server or network." Conversation with bot about this: #26110456 Today the…

 Hi everyone! Everytime we replace a laptop, and do a first time setup of Dropbox, it takes FOREVER for our Dropbox Team folders to sync. Menu item at the bottom is stuck at Syncing. No matter who it is. These are new 16" M4 MacBook Pro laptops. Sequoia macOS verison 15.7.x (a mix) with the latest Dropbox install version…

bn.BUILD_KEY: Dropbox bn.VERSION: 243.4.6956 bn.constants.WINDOWS_SHELL_EXT_VERSION: 90 bn.is_frozen: True machine_id: 660e1172-231c-46e8-b4b5-fc5469772bbb pid: 76940 cwd: 'C:\\WINDOWS\\system32' real_path='C:\\Windows\\System32' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata:…

This is happening both on my local machine and when I log into DropBox from the web. I can't access any files that haven't been synced locally on my machine; I get the error Error 0x80070194 the cloud file provider exited unexpectedly I get a slightly different error when I go in through the web interface; but, this is…

Hi I was able to download the Dropbox App for my surface pro and setup the backup. After successfully backing up, the dropbox online says my "Desktop" "Documents" & "Downloads" backed up but there are 0 bytes in each folder. I only wanted to back up these three folders. Can someone please help me? Thank you, Emily

The error file is as follows: bn.BUILD_KEY: Dropbox bn.VERSION: 243.4.6956 bn.constants.WINDOWS_SHELL_EXT_VERSION: 90 bn.is_frozen: True machine_id: fb77be58-97d3-4be1-8b70-5fb248364473 pid: 18096 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0…

Hello, For the Windows desktop app. Have the option to block drag and drop on Dropbox Team sub-folders (or only allow for admins, or only allow for selected members). One of the issues with Windows, is that users who are not proficient with using a mouse will sometimes move the mouse at the same time as they double-click…

Good morning, I have searched but been unsuccessful in finding help for my specific issue. Please direct me to the correct place if I have missed the relevant response. Otherwise, here is my issue. I work across two Windows 11 laptops. It is just me, no teams involved. Regardless I often get conflicted copies in Computer B…

I been finally, yes after years... planning on upping to a paid version. I was comparing things. Recently, about a month or 2 now, a patch made my decision. I've always been a bit annoyed with the rclick , hit account, then exit(quit) and it do a popup to hit ok. All other taskbar setups, i rclick select quit/exit and they…

I need to restore my system due to a problem with my Windows/Fonts folder. However, whenever I try to run System Restore, after about 20 minutes Windows restarts with the following error message: https://www.dropbox.com/scl/fi/8cs9ufypm9f2ntom1jvin/temp-1.png?rlkey=ny26ffpl7ssueq13h1lh67duz&st=wzq01mjv&dl=0 (I tried…

Application Affected (Dropbox , finder) Device MAcbook M1 sequoia Operating System/Browser (if using the web) sequoia Dropbox App Version (if using the app) 243.3.6895 Question or Issue Hi everyone,I’m having an issue with Dropbox and I hope someone can help. I can’t search for images that contain text anymore. For…

unable to find my 386gb ish excess data use. properties tell me zero size on disk 3 files 6 folders. data going to be killed off 13th March 2025

Problem In our Dropbox Business account, we often need to share links to files or folders with colleagues who already have access and have Dropbox installed. Currently: * When we use the “Share” feature, the link opens in the browser. * This is inefficient when the user just needs to open the local file/folder, especially…

I have DB 241.4.4853 on Win10 PC. Dropbox keeps Uploading 203,163 files and downloading 5 files, but no progress for days. I do not see any updated DB content on my laptop (my other computer, W11) Dropbox folders. I have very fast PC and light fiber connection 500 MB up and down. What may be the problem and solution? I…

Hi Please offer a dark mode iOS home screen icon for Dropbox Paper (web link saved to desktop). I attached a screenshot with my remaining overly white iOS icons.

Application Affected Dropbox Device macOS 13.3 Operating System/Browser (if using the web) Ventura Dropbox App Version (if using the app) cant open app, installed latest version today Question or Issue Opening Dropbox from the Applications only opens a finder window. It doesn't open an app or put anything in the menu. It…

Application Affected (Dropbox Basic) Device Asus Z170-PRO custom build w/ Intel i7-6700K Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) (242.4.5815) Question or Issue I open Windows Explorer and navigate to the Dropbox folder. When I double-click on a folder in the right panel…

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I am using a Dell Alienware w/Windows 11, Alienware w/Windows 10, and an Android device. A couple of weeks ago I had an issue with Outlook 365 (on my Win 11 device) and had to reinstall it a couple of times. It ended up being a corruption issue that a computer place had to fix for me. During the reinstall process I was…

I have Dropbox Basic on my Windows computer, iPhone and iPad. On the Windows computer, the files I add do not sync. Can someone explain how I should do to get it to work?

Question or Issue I am using an HP laptop running windows 11 with the Dropbox app downloaded Recently, every time I open Dropbox, a box with my history pops up - SEE BELOW This is REALLY annoying, as I can't access my folders list which is hidden behind it. I have to keep tapping things until it disappears! How do I stop…

Device Dell Alienware 17 Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 241.4.4853 Dropbox Plan Plus Question or Issue How do I get rid of Dropbox showing in multiple places in Windows Explorer? See screenshots. Dropbox functions fine it just appears in multiple places for…

We would like a (business-focused?) option where we can set a maximum percentage of free disk storage that the Dropbox app is able to use on-disk —ideally to be set within the Dropbox Admin Console and apply to all accounts, though with exceptions available, similar to how the "Storage limit per member" & associated…

I’ve been using dropbox for 10+ years and i’ve always kept it at the limit of storage, so I already know I’m at the limit, I don’t want to read it everytime I turn on my computer or everytime I use dropbox on my phone. Can u add a check to “dont show this message again”?

I'm on a Mac with OS Sequoia, running Dropbox Plus, version 242.4.5815. My Dropbox folder location is on my internal hard drive. I've set Default sync preference to online-only since our business had files too numerous to store on my 500 GB internal drive. I have reinstalled the Dropbox app this morning and restarted my…

Dropbox Plan Advanced Device Macbook pro, Apple M1 Max Operating System/Browser (if using the web) Sequoia 15.7.2 Dropbox App Version (if using the app) 241.4.4853 Question or Issue I hope you can help. I'm trying to downlaod 3 large video files (105GB each) using the Dropbox Desktop App. When I check how much free space…

Hi everyone, I’m seeing the sync arrows next to some files/folders in Explorer, but nothing seems to be actively syncing. Here’s what I’ve tried so far: Resynced files Toggled files between online-only and local Rebooted my machine Paused and restarted Dropbox sync The only thing I haven’t tried yet is completely…

Linux install - do not add "dropbox.list" to apt... (deb install) latest Linux versions use DEB822 Source Format now (.sources) or replace "dropbox.list" with "dropbox.surces" example: Types: deb URIs: http://linux.dropbox.com/ubuntu/ Suites: questing Components: main Signed-By: /etc/apt/trusted.gpg.d/dropbox.asc