Desktop

The Dropbox app on Windows is stuck syncing forever
My Dropbox has been stuck on syncing around 11gb of files. It is our company's dropbox and my side is not being updated with new folders being put into the dropbox. I am working off a Lenovo Thinkpad. I cannot see which file is stuck or the syncing history anywhere. There are no syncing issues according to the system. This…
All files randomly started syncing and now I can't save anything
Application Affected Dropbox app Device Dell inspiron 15 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Can't find this information-- I don't see an "about" section anywhere. As far as I know, it's up to date Question or Issue I'm using the dropbox app on my newish computer (7…
The Dropbox desktop app installer gives a "failed to start" error
Hi, recently I received a notification indicating that Dropbox needed to be updated and I attempted to update it however I received an error message indicating that the "installer failed to start." I decided to uninstall Dropbox and did so, apparently successfully, but on attempting the install again I still receive the…
I can't reinstall Dropbox on my laptop - after a point the installation process just stops
I uninstalled the Dropbox app from my laptop as its file structure would not sync with the web version. When I reinstalled it, it had retained the old incorrect file structure; I uninstalled it again using this article (which I may have misunderstood as I am not technically minded) How to run an advanced reinstall of…
All my files and folders have disappeared from my MacBook Air.
All files and folders have disappeared from my account on laptop MacBook Air. "deleted" is empty, so is "events". This happened once before but everything reappeared. This time it's been 2 weeks and no luck. Help, please.
Need help setting up Dropbox for cloud-only storage on my Mac
I’m moving out of the country and it’s not practical to take my 6 TB external hard drive with me, so I signed up for Dropbox as cloud storage instead. I chose the 2 TB plan since I’m not even close to using that much space on my drive. As I started transferring files, I noticed a bunch of different icons appearing in…
Permissions error when installing Dropbox on Win11 - AppData/Local/Temp/dropbox_errortza10v2w.txt
Please help with perissions error. I uinstalled Droppox now I cannot even re-install. Temporary disabled my antivirus/firewalls.
Why do I have my Dropbox files in two locations on my Windows 10 PC?
Question or Issue I am confused as to why I find my Dropbox files and folders in two locations on my Windows 10 PC. If I click on "Program files(x86)>Dropbox>Client>Dropbox" a screen with my files and folders listing comes up but is partly overlaid with half a page showing Recent Activity and Account Usage etc.details. If…
Can't import photos from iPhone on Mac OS when I connect it for the second time
I have Dropbox (now version 233.4.4938) as an app on macOS Tahoe 26.0.1, but the issue has persisted across many versions. I regularly want to upload new photos from my iPhone SE, now version iOS 18.6.2. When I enable Camera Uploads (under Preferences > Backups), the first time I connect my iPhone any new photos do get…
When will it be possible to make files online-only on Ubuntu?
With Windows 10 coming end of life many are switching to Ubuntu - whats the ETA for putting this functionality in Ubuntu dropbox app for online-only?
Folders and files status icons not working as intended on Windows
Application Affected Dropbox App for Windows Device Acer Helios Neo 16 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 233.4.4901 Question or Issue After the last update, I can see the new Status column with the Icons of the folder/files in windows explorer. From my…
Can I refresh a file inside Dropbox, without re-uploading it from scratch?
Hi, A file or folder is downloaded from my desktop into Dropbox. I use colors etc for files and folders on my desktop, but they do not show in Dropbox. For that reason I prefer to work on my files and folders on my desktop. Is there a way to refresh a file or folder in Dropbox, without uploading it again to Dropbox. In…
I keep seeing a "Couldn't start Dropbox" error message on Windows 11.
bn.BUILD_KEY: Dropbox bn.VERSION: 233.4.4938 bn.constants.WINDOWS_SHELL_EXT_VERSION: 87 bn.is_frozen: True machine_id: 63673531-f177-4f51-9d84-bceb2836bb9f pid: 24720 cwd: 'C:\\Windows\\system32' real_path='C:\\Windows\\System32' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata:…
Is Dropbox available as a 64 bit download for Windows?
Since moving to Windows 11 I keep getting "Dropbox unexpectedly quit. Please restart". Windows 11 is only 64 bit and Dropbox local install is only currently available as 32 bit. I would like to see a vote on making Dropbox available as a 64 bit download on Windows. With only one day left of Windows 10 support I believe…
Folders dragged into an "online-only" folder do not get made online only
Devices: HP Elite 8200 - Win 10 Pro Dropbox Desktop App Version: 233.4.4398 Dropbox Acct: Paid, 3TB We have four identical computers all with the Dropbox Desktop App signed into our account. We have an "Archive" folder which is set to online only (because it is massive and we don't want all these files on our HDDs unless…
Dropbox Not Syncing on Windows 11 — Files Stuck with Blue Sync Icon
Hi everyone, I’ve been using Dropbox on my Windows 11 laptop without any issues until recently. Now some of my files are stuck with the blue syncing icon and never finish uploading. I’ve tried pausing/resuming sync, restarting Dropbox, and even reinstalling the desktop app — but the same issue keeps coming back. My…
I upload Excel files to my desktop app, but they only sync after restarting my Windows device.
After a recent email from Dropbox my Excel files do not update in Dropbox after I copy them to the Dropbox Folder If I turn the laptop off and then on again, then they appear as updated. What's going on, they used to update or sync on their own in 5-10 seconds!
Cannot sync due to permissions on macOS Tahoe
Device Macbook Pro Operating System/Browser (if using the web) Mac OS 26 Tahoe (same behavior on previous Mac OS) Dropbox App Version (if using the app) 232.4.5988 Syncing Status Cannot sync due to permission(s) issue. Question or Issue Over 100 files cannot sync/upload due to permission issues. Have changed folder and…
Uploads are painfully slow today both on the Dropbox website and the desktop app.
Device Macbook Pro 2021 M1 Operating System/Browser (if using the web) macOS15.6.1 Dropbox App Version (if using the app) 234.3.5540 Syncing Status Up to date" Question or Issue All uploads are super slow today, I have tried Chrome as usual, Safari, and the Dropbox App. What should be a 15 minute upload is taking 2-3 hours…
I have trouble installing Dropbox on Windows 11; I keep seeing an error 2 message.
Hey guys Having trouble installing Dropbox (both online and offline installer) on my Windows 11 pc. Event viewer has the 2 following errors: - DCOM got error "2" attempting to start the service DropboxUpdaterInternalService123.0.6299.49 with arguments "--com-service" in order to run the server:…
I can't upload/sync a file to my Dropbox account from my laptop.
Hi, I've been trying to upload a document to dropbox from my laptop so that I can work on it from my ipad. However, it seems to be stuck syncing and not loading. I've checked my firewall and it allows dropbox. My memory is almost full but not. I can't download the dropbox, and I can't delete whatever dropbox I have on my…
I can't view online-only files after upgrading to Windows 11.
I just upgraded my laptop to windows 11 after resisting for a long time. Now I cannot open any of my dropbox online-only files (especially .jpg and .pdf) and the system says it cannot access those files. If I make available offline, then the files open just fine. Please help. Device Dell XPS 13 Operating System/Browser (if…
Can I remove the Dropbox context menu entries on Windows 11?
Device HP Laptop & HP Desktop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 230.4.8797 Dropbox Plan N/A Question or Issue How do I get rid of the File Explorer extensions that keep showing up. I have no use for them and they just take up space:
Dark mode for the simplified version of the Dropbox desktop app.
It has recently come to my attention that Dropbox has some problem with Windows 7. For anyone who uses it, you're aware that it still functions better than most modern operating systems but for some reason Dropbox seems to believe that Windows 7 should stop being supported because it's "old". Clearly Dropbox does really…
How can I clear up space on my device?
Dropbox Plan School Device Windows Laptop Operating System/Browser (if using the web) Windows 11 Question or Issue My dropbox was connected to my schools files and started syncing out of nowhere, downloaded 400GB onto my laptop. I went to the security settings on dropbox and removed my computer from the account and…
Unable to make files available 'online-only' despite managing disk space
Application Affected Dropbox Device Laptop Operating System/Browser (if using the web) MacOS 14.6 Dropbox App Version (if using the app) 234.4.5591 Question or Issue I am unable to clear my hard drive space from Dropbox files, despite making them available online only. After navigating to the Sync & Storage section and…
Dropbox Re-reading Issues on Macos
Dropbox on macOS is killing my workflow, and has been for quite some time. Bug: Every time I open a local (fully downloaded) file, Dropbox re-scans the entire thing to check for changes. Fine for tiny docs, but for my 200-400GB video files? It grinds my Mac to a halt in any media player. (No upload - just pointless…
Can I restore my old Dropbox backup set up after my computer repair?
Hi, I have had to recently restore my Macbook completely (it was repaired and the OS re-installed). I had my Dropbox connected to my MBP and backing up the Documents, Download and Desktop (from now on refered as DDD) folder. Before the restore, the path to these folders was inside my Dropbox folder. Something like:…
My desktop app in Windows 10 hasn't been syncing for over an hour
Device Desktop PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Syncing Status "Syncing 3 files" Question or Issue My upload brodband speed is over 8 mbps so three videos totalling about 700 MB should take only around 12…
The Dropbox app is freezing consistently on my Windows 11 device.
Hello! I have had Dropbox crashing on my Windows 11 machine for some time now, I have the most updated version and the workaround I have found is to end the Dropbox task and restart the app. Please help!

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