Desktop

how to save bank statements to Dropbox
Hi, It doesn't seem like my question fits exactly into any of the categories. My credit union's website hasn't been working well lately, so I can't log on with my computer and download account statements. The only way I can access them for now is to open my banking phone app. I can see the PDF statements, but they're tiny,…
Custom folder icons on Mac are not working
I have hundreds of folders, each with a custom icon. On Mac, this is saved as a hidden file in the folder (Icon?). Dropbox renames this file to 'Icon_' when syncing and removes the bit from the folder that says it has a custom icon. I know this has been going on for a long while. Does DB support folder icons? Or do I have…
Dropbox renamed folder, no longer syncing
So I'm managing a non-profit sky survey project and have used Dropbox to sync our data to a large secondary hard drive on a Dell workstation (windows 10 pro). This has worked flawlessly for the past 6.5 years. Suddenly yesterday morning, the computer booted windows with some message that Dropbox can no longer sync with the…
Why can't I open Smart Synced online-only files?
Hi, I've been using the smart sync function to save space on my Mac. It has been working very well until today. When I try to open any files that are set to online only, they will not open. However, when I choose local, they do open. These files opened fine yesterday, but now today they won't. It's not just a small number…
Disable autostart permanently - redux
This issue was raised once before here: https://www.dropboxforum.com/t5/Apps-and-Installations/Disable-autostart-permanently/td-p/238131. I have the same problem. I cannot prevent Dropbox from auto-starting. If I follow the instructions at the link above then Dropbox cannot be started at all. Suggestions?
Disable URL to screenshot when taking a screenshot
When I take a screenshot, a public URL to it is automatically copied. This has been annoying in a few situations because I had some code copied that I wanted to paste, but overwritten by the screenshot URL. How can I disable dropbox from automatically copying the URL to my clipboard? I'm on macOS.
Unable to access content
How come I cannot access to view content of file in my local dropbox in my old harddisk after I change to need PC with additional of hard disk which is from the old PC. I have installed the app to my desktop and I uninstalled the next day. however, all my doc and downloads and other files all went into the Dropbox folder…
Make my Dropbox folder hidden, so people can't see the content.
My Files show on my computers File Exployer and anyone that opens my computer can then read my files in Dropbox How do I Make my DropBox Folders so that they can not be seen on my computer if someone opens my computer. SO THAT THEY ARE ALL ON LINE ONLY and not be seen in file exployer
still in Quick Access after disconnecting device?
I just disconnected an old PC in order to add a different new laptop due to the device number limit. I had DB in the Quick Access area (Windows 10. ) It's still there on the old PC even after disconnecting. Surprised at that. But I can see that it is not syncing if I add/delete a file. So those prior files will just stay…
Many files not in cloud after removing & deleting client from former company's laptop
Hi this may be a popular question... I was using the free version of Dropbox to back up content from a few years back...work related stuff from a long-ago job. Nothing proprietary, but important to me. My assumption is that this is a common problem and Dropbox has them backed up somewhere unless I inadvertently deleted…
Files online but not in Windows explorer
I have seen that this was an issue in the past, but the solutions are now out of date, so I am hoping someone can help me with this. Sometimes files that I know are in Dropbox, and that appear in Dropbox online, do not appear in Windows Explorer. When I download them from Dropbox online to get them back into Explorer, it…
Accessing backup files from a different device.
I want to access the backup of another PC (it's in another city than where I am) I want to see what files are in the backup. I only see a "restore" option which I absolutely DO NOT want to do. How can I go in to a backup and see a list of folders and files. Assuming I find what I want, I want to download them to the PC I'm…
Reset all files as Online Only
Looks like others have had this need and idea, but submitting to reiterate the need.. Would it be possible to create a button in Preferences/sync pane that would make any and all files that are declared synced to be made online-only? That is.. I've set all my Dropbox files to online-only, then, as I do my work I need to…
Dropbox and OneDrive overlap, when trying to back up my files
My Documents folder has all my working files, and I have uploaded it to Dropbox (10 GB data). I created this folder a few years ago because I wanted my files on the hard drive only and did not want to use the Documents system folder that sync with OneDrive. Now I am trying to set up the Backup. But I just found out that…
Dropbox Sync Causing Blue Screen Crash (SERVICE_SERVICE_EXCEPTION)
Some of my photos would never sync up properly or I could never open them because DropBox would not for some reason download them properly and would always be stuck in "syncing" with no progress. I uninstalled and reinstalled DropBox on my desktop and now it tries to resync the entire library. About half way through, it…
Sync symbols not showing up
I used to use Dropbox for years, had all the archive of my work on it, and the main thing that I loved was how easily I could keep track of what was/wasn't synced on my laptop. I had to move to iCloud for a while for budgeting reasons, but now that all of that is in order, I've re-subscribed and trying to move the bulk of…
Can I use Mac OS Time Machine alongside Dropbox?
Having levelled up from the free version of Dropbox and using Time Machine alongside for years, and now on a professional plan and being told to ditch Time Machine. This is a potential deal-breaker. Why exactly is it a bad idea to use both together? I find myself stuck here because Dropbox is not a full backup solution, as…
Business and personal account - cannot unlink personal and link to new personal
I currently have two accounts, business and personal. My husband has his own account. With the upgrade to 2TB, we no longer need to have 2 accounts. I unlinked my personal account on my work laptop. It still has my business account. I cannot figure out how to link to my husband's account (our new shared account). Dropbox…
Stop Selective Sync from automatically adding new files/folders added on the web client
Hi, hopefully I'm missing something obvious but really struggling with this one. I'm part of a Dropbox Team with 10+ TB of storage used. My personal folder has ~1.5TB. I'd like to set up selective sync to *only* sync one small folder (>1GB of documents) so that I can easily access them on multiple devices. To be clear-…
File will not sync to Dropbox
My file will not sync, it is stuck "syncing". Yes I tried everything Fix syncing problems in Dropbox - Dropbox Help Advanced sync solutions and troubleshooting - Dropbox Help Windows OS don't know what Dropbox version.
Dropbox preferences not showing on Mac OS Ventura
Dropbox is running and syncing on Ventura. This is a machine that I've upgraded to Ventura. I want to change some sync settings, but selecting "Preferences" from the Dropbox menu won't show the "Preferences" menu. I've rebooted. Re-installed Dropbox. Disabled "Bartender." All to no avail.
Dropbox capture videos don't play
Just downloaded Dropbox capture Beta for window 10. I am able to record the video successfully but when I go back to play the video I keep getting this error: The media could not be loaded, either because the server or network failed or because the format is not supported. Any ideas? Ty
Why is the Dropbox Desktop App no longer available?
The dropbox desktop app had such a great user interface and was a good workflow for our team.. unfortunately as of 17 Jan 2022, it has been dropped.. I wonder why this change was made, and i'm just hoping the application is being improved instead of being killed. What we enjoyed out of the desktop app was the ability to…
Dropbox app icon is spinning but no files appear on my linux desktop after hours of working
Hello, I cannot download any files from my online storage onto a fresh linux installation that meets compatibility criteria. Xubuntu 22.04 with ext4 file system, 64bit. I am using selective sync. Please help.
Beta Build 162.3.5401
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
Stable Build 161.4.4923
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * Closing the sign-in dialogue while not signed into any account will now exit the application instead of leaving it running in the background. Fixes in this update: * A bug…
Unable to download desktop app
macOS Ventura 13.0 I had trouble syncing, so I deleted the app and the DB folder. Now I can't download the desktop app. On Safari I go to https://www.dropbox.com/downloading the download doesn't start, even when I click on restart the download. On Firefox I have multiple failed attempts to download Dropboxinstaller.dmg
How do I unhide folders/files so I can see them on my computer?
I've made a bunch of files and folders hidden on my computer so they don't clutter up the place. These are files mostly for backup so I don't need to really use them at all. However, now the time has come that I need to access these files. How do I make them visible again? In the past it was just a matter of opening the…
Why does Dropbox upload files when I move them?
In Windows File Manager, with files that are not online-only -- when I move a set of files from one Dropbox folder to another, it often shows that these files are being uploaded from my PC to Dropbox all over again. I'm not positive that this happens every time, but it seems very inefficient. Is it supposed to do this?
Syncing Ubuntu /home/myuser/ directory to Dropbox
Hi! I'd like to set the Ubuntu "/home/myuser/" directory as the syncing Dropbox directory, to be able to access specific folders in my Ubuntu users home directory from the cloud. Thus far I have been doing research on linking directories in Ubuntu, but I am a novice to the operating system and have not been able to figure…

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