Desktop

Dropbox preferences not showing on Mac OS Ventura
Dropbox is running and syncing on Ventura. This is a machine that I've upgraded to Ventura. I want to change some sync settings, but selecting "Preferences" from the Dropbox menu won't show the "Preferences" menu. I've rebooted. Re-installed Dropbox. Disabled "Bartender." All to no avail.
Dropbox capture videos don't play
Just downloaded Dropbox capture Beta for window 10. I am able to record the video successfully but when I go back to play the video I keep getting this error: The media could not be loaded, either because the server or network failed or because the format is not supported. Any ideas? Ty
Why is the Dropbox Desktop App no longer available?
The dropbox desktop app had such a great user interface and was a good workflow for our team.. unfortunately as of 17 Jan 2022, it has been dropped.. I wonder why this change was made, and i'm just hoping the application is being improved instead of being killed. What we enjoyed out of the desktop app was the ability to…
Dropbox app icon is spinning but no files appear on my linux desktop after hours of working
Hello, I cannot download any files from my online storage onto a fresh linux installation that meets compatibility criteria. Xubuntu 22.04 with ext4 file system, 64bit. I am using selective sync. Please help.
Beta Build 162.3.5401
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
Stable Build 161.4.4923
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * Closing the sign-in dialogue while not signed into any account will now exit the application instead of leaving it running in the background. Fixes in this update: * A bug…
Unable to download desktop app
macOS Ventura 13.0 I had trouble syncing, so I deleted the app and the DB folder. Now I can't download the desktop app. On Safari I go to https://www.dropbox.com/downloading the download doesn't start, even when I click on restart the download. On Firefox I have multiple failed attempts to download Dropboxinstaller.dmg
How do I unhide folders/files so I can see them on my computer?
I've made a bunch of files and folders hidden on my computer so they don't clutter up the place. These are files mostly for backup so I don't need to really use them at all. However, now the time has come that I need to access these files. How do I make them visible again? In the past it was just a matter of opening the…
Why does Dropbox upload files when I move them?
In Windows File Manager, with files that are not online-only -- when I move a set of files from one Dropbox folder to another, it often shows that these files are being uploaded from my PC to Dropbox all over again. I'm not positive that this happens every time, but it seems very inefficient. Is it supposed to do this?
Syncing Ubuntu /home/myuser/ directory to Dropbox
Hi! I'd like to set the Ubuntu "/home/myuser/" directory as the syncing Dropbox directory, to be able to access specific folders in my Ubuntu users home directory from the cloud. Thus far I have been doing research on linking directories in Ubuntu, but I am a novice to the operating system and have not been able to figure…
Dropbox MacOS extension supporting > Monterey?
Hi. I've just upgraded my Mac to MacOS Monterey and received the warning below. Apple recommends that I contact Dropbox about this, and though I am a paying customer, the only support mechanism that I can see is a relatively naïve Chatbot that could not parse my questions. Hopefully the community (and Dropbox staff who…
How can I see error logs if my syncing is stuck?
Is there a way to check error logs within Dropbox? My Dropbox app has been stuck syncing for a number of days with 4000 odd files to go. I contacted support and they suggested doing a full reinstall. I completed that, but still get the same problem. I suspect there's a specific file or folder that is holding up the sync,…
Viewing the Entire Queue
I'm doing a very large upload, and it's been running for a week or so now. I've seen by digging through other posts that the upload is proceeded in order of file size, smallest to largest. Fine. However, the files are scattered across thousands of folders, and so viewing them in the desktop app is problematic and doesn't…
Windows not syncing with ereader, phone, or tablet
I have Dropbox on my Windows PC, Android phone, Android tablet, and my Kobo ereader has Dropbox built in. They have all worked together to sync all this year with no problems. Today (11/3) I added 6 ebooks to Dropbox in Windows but they do not show up on any of my 3 other devices. Also today, I added an ebook to my Dropbox…
Dropbox Smart Sync Icons Missing on Windows 10 - SOLVED
After spending almost an entire week with Dropbox tech support, uninstalling, re-installing, cleaning registries, running command scripts, MULTIPLE TIMES... We were getting nowhere. So, I did some serious research on the web looking for ways to locate and fix Windows Right-Click "Context Menus". I found a utility called…
Couldn't start Dropbox - macOS Monterey 12.6.1
My Dropbox (currently at 159.4.5870) stopped syncing on Friday (Status shows "Can't sync") showing an error as it launches when my user account logs in. "Couldn't start Dropbox. This is usually because of a permissions error. Storing your home folder on a network share can also cause an error. For more information, cick…
PC died, I removed from SYNC, but now cannot see those files
I had three sync´d devices- two pcs and a phone, on the basic plan. My main pc died. I have rebuilt a replacement PC, and went to install dropbox. It asked me to remove one device (limit of 3), so I removed the main pc from "sync". It said the files would still be available, but no longer sync. But now it appears to have…
Wants to install in S mode on Windows 11 Pro
I recently purchased a Microsoft Surface Pro X with Windows 11 Pro. When I try to install the desktop app I get an error saying my PC is not compatible and wants me to run it in S mode. How can I get the desktop app installed?
I've been having issues with Dropbox for months. Getting stuck indexing anywhere from 1-80 files
Hi everyone, I'm a Win10 user running Dropbox v159.4.5870 on a business account with about 10 other users, all of which do not share the issues I have. I also share a Dropbox account with one person and they don't have any of the issues listed below: I've been having issues with Dropbox for months causing it to get stuck…
Synced files won't open, as they have a small brown box next to them.
Hello, i have an issue that has developed on one of my Dropbox-synced computers. this issue only affects one of three computers i have synced to my Dropbox account. the files as seen on my local HD won't open and can't be either edited, overwritten, moved or deleted (locally). there's a small file-cabinet icon overlaying…
External drive auto backup
Can anyone please advise how I set up external drive auto backup? I originally saw the box pop up, asking if I wanted Dropbox to automatically back up the drive, but I clicked No. Now I've changed my mind, how do I set this up? Thanks in advance.
Access Online Files with PC App
My Dropbox app for PC is not showing the files in the Home section of my Dropbox online page. I can view only the files in the Dropbox folder on my computer. How can I view the online files with the app and with File Explorer?
I don't see the "Manage backup" option to disable the computer backup, what can I do?
I cannot turn off desktop sync. I have read your instructions: To turn off computer backup: * Click the Dropbox icon in your system tray (Windows) or menu bar (Mac). * Click your profile picture or initials. * Click Preferences. * Click the Backups tab. * Click Manage backup. * Uncheck the folders you’d like to stop…
Beta Build 162.3.5368
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
Need all my files accessible locally. On my machine there's no option to "Make Available Offline."
Honestly, this seemingly late "bringing to the forefront" (I guess you'd call it) of the whole "Online Only" vs. "Make Available Offline" thing has been more of a headache than a help, if I may offer my opinion. I purchased a new ultra-portable Windows computer which has a 256GB SSD on board, but I plan on using my Dropbox…
RE: Dropping Support for MacOS X 10.11 (El Capitan) tomorrow 11/8/22: can't upgrade before next week
Hello, I'm in midst of months log system upgrade from Mac OS 10.11.6 El Capitan to probably Mojave. I will not be able to complete upgrade for few weeks. • How will I be able to access my DropBox files before then? • Do I still have all those same files on my desktop Mac? If "syncing" is on then I still have exact same…
Beta Build 162.3.5352
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixes in this update: * Issues causing camera uploads to fail when importing photos from devices running iOS 16 have been resolved. * Issues preventing external drive backups from being paused and resumed while the…
Stable Build 160.4.4703
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * For those migrating to Dropbox support for macOS, a symlink will be created from your Dropbox folder's previous location to its new location at ~/Library/CloudStorage. *…
Is there a way to force the Dropbox app to immediately sync a file once it's created?
I have some trouble synchronizing a particular file on Windows 10. It's a database file of Filemaker Pro - the file is opened and in use the entire day. At evening Filemaker Pro is closed and the file ready to be synchronized. The computer is then shutdowned with a batch file, giving a 5 minute delay for synchronize before…
Beta Build 161.3.4890
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…

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