Desktop

Offline ONLY files on Mac
I have the Dropbox extension for Mac. I have a folder, in which I would like a few files to be ONLY available offline. I don't want these files to be sync because they are too big. I have figured that via selective syncing there are ways to have "online-only" files as well as "online and ofline" files. But I do not seem to…
I cannot edit pdfs without creating a copy each time an edit is made.
Hi, I have my dropbox linked to my laptop's desktop so I can easily access it; after the latest macOS update I am getting a pop up message that says a copy will be made when I make any edits. This would have been fine if it was once off, but its making copies every time. Please find attached screenshots. Any advice to…
Relink Dropbox files on external drive to a new computer
I have all of my Dropbox files on an external drive. I am upgrading to a new computer, but I don't want to download all of my Dropbox content from the cloud - I just want Dropbox to recognize the external drive as the location of the files on the new computer. I have tried this in the past and have never been able to…
Open files from Dropbox Web in the File Explorer
I'm on Dropbox Web and looking for a way to open a file or folder in the Windows File Explorer (I have the Dropbox app installed). I recall there used to be a way to do this, but can't seem to find it now. Does this functionality still exist (and if so, how can it be done)?
How to disable "Update" notification on MacOS
Dropbox's new launch on MacOS essentially cripples Dropbox (spotlight is broken, finder cannot search, external drive cloud storage is disabled, etc.) So reverting to the older version fixes all the issues I had before. How do I disable this notification in the menu bar Dropbox icon and in the Dropbox drop-down menu - I…
Bring back the option to automatically download files to Desktop
Hi, this was previously an option, but for some reason, DropBox removed the option in the latest update, which really increases work flow time to my business and employees. Please bring back the OPTION to automatically download files to the Desktop app/folder. This used to be an option, but DB removed it, giving paying…
Computer lockup, indexing hangs
Running Dropbox on multiple devices. Only Windows 10 computer started freezing. Tracked down to Dropbox. Computer does not hang if syncing paused. approx 150,000 files- some online only, some available offline. reinstalled Dropbox app and and on starting Dropbox it starts indexing. Indexes till it hits 69234 files…
Stable Build 167.4.4719
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * Improved migration and initial sync performance for Dropbox for macOS. * Improved initial backup performance for large external drives. Fixes in this update: * Fixed a bug…
Beta Build 168.3.4773
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
I lost my files after uninstalling Dropbox
Hi everyone, I uninstalled Dropbox for desktop yesterday. I lost my files after uninstalling Dropbox. It shows inaccessible icons from my files on the computer. My desktop, documents, and downloads were synced before. I urgently need to regain access to my files locally.
SD card changed itself to Read only after Dropbox Download
I have the Dropbox app on my PC Lenovo Laptop. I wanted to move the contents of an SD card to Dropbox using the computer's SD card reader. I've done previous downloads to the computer hard drive (Photos and Sony Apps) in the past with no issues. As soon as I inserted the SD card into the reader, I received a prompt to…
Unspecified Error while opening .txt file Online Only - Windows 11 22H2
Hi Support, With dropbox client v163.4.5456 on Windows 11 22H2 (OS Build 22621.963), I still have the Unspecified Error, while opening a Online only .txt in the Windows 11 File Explporer. (In Windows 10 (21h2 & 22H2), the .txt automatically download, when I open the .txt file). Can this please be fixed? I can only open…
Files not appearing on 2nd device
Hello. I have 2 devices connected to my dropbox account; my original laptop and a new "mini" I just bought. Files I uploaded to dropbox folders before purchasing the new mini I can see on both devices. New files I upload to dropbox on one device I can't see from the other device. They are both connected to the same dropbox…
Upload / Sync Pictures Folder to Dropbox
Hi, I'm setting up dropbox for the first time and my main reason is to store my huge photo/video library in the cloud to freeup hardrive space. I can't work out how to do this and from reading other forums it appears this function isn't available with dropbox and the only way to get around it is to move the mac's default…
Move Dropbox folder to an SD card
I have a MS Surface Pro 7 with 128gb of storage. I am constantly battling with lack of storage on this computer. Fortunately, there is a micro SD slot that can handle 512GB or more. In my installation, I dedicate the entire C drive to Windows and store all data on the SD card. This works well except for programs like…
Dropbox index stuck - 211,488 files
I've been on this board for a few hours now trying every possible solution to stop dropbox from being stuck when indexing. I bought a new laptop, moved the dropbox folder (1.3 TB) from my old laptop to my new one via an external HDD. Now my dropbox app cannot seem to be moving anywhere when indexing. I tried the following:…
Do Dropbox files vanish during a computer factory reset?
Hi, As the title says, Do Dropbox files vanish when you do a factory reset on your computer? It seems like it because I have read that if you delete the files it also disappear from the dropbox. But I want to have it confirmed. Is there no way you can store it online while doing a factory reset? Thanks! Regards, Nick
Selective Sync: How to see actual disk space used?
Hi There, Both Mac OS and Dropbox state 1.49TB is being used which is incorrect because 100's of gigabytes isn't being synced to the Mac. I need to understand the actual disk space Dropbox is using on the Mac, not the theoretical total if everything was synced - how do I do this? Cheers, Ben
Can no longer pause the sync process.
I am running v166.4.2920 on Win 10 using Chrome. I can no longer pause the file sync process because the choice to do so is no longer available. When I click on the taskbar icon, it shows a list of files under Activity, and another list of files under Sync History. The old submenu seems to have completely disappeared.…
Dropbox on macOS Monterey lost my Documents folder AND ITS CONTENTS
I now have two machines, a MacStudio (M1max processor) and a MacPro (Intel processor). The contents of $HOME/Documents got lost on the MacPro. I also have a laptop (MacbookPro, macOS Monterey) which I won't discuss. Previously on macOS HighSierra on my MacPro (and earlier): Dropbox Folder: $HOME/Dropbox Documents folder…
Permissions for ~/Library/CloudStorage/Dropbox
I am asked daily to authenticate using my password to allow Dropbox access to ~/Library/CloudStorage/Dropbox. Running MacOS 13.1 Get Info for ~/Library/CloudStorage/Dropbox shows "everyone" has custom access, and I have Read&Write. [Mac-Studio:~] toby% ls -ld ~/Library/CloudStorage/Dropbox drwx------@ 24 toby wheel 768 Jan…
drop box sync problem after upgrading
My drop box app will not sync with my home computer. I upgraded and it still has not performed as it
How to Sync (the same file) between the Dropbox App and the Desktop?
* I wish to place on my desktop screen a copy or a "duplicate" file of an Excel file that exists within my Dropbox Folder and be able to edit it from there, as opposed to edit it within the Dropbox App. * This will save me a lot of mouse clicks by opening and editing that Excel file with only one click from my desktop,…
Drag/Drop into Subfolder Forcing Copies Instead of Moving
In trying to do some housekeeping in a dropbox folder to move all of the old versions of a document into a subfolder called "Archive" (located within the same original folder), MacOS/Dropbox is forcing all versions to be copied into the Archive subfolder instead of moving them the way it always used to. Now I have…
Sync or Backup from D: drive?
I'm new to Dropbox. I own three computers--a Home PC, Office PC, and laptop. I got Dropbox to achieve two main goals--1) to have backup security against data loss and (2) be able to access and work with data from any of my computers in an an efficient, organized way from any workstation. I would appreciate help on 2…
Dropbox Notification saying file is open in google sheets
Hi, I'm having trouble opening a file in excel online. When attempting to open the document, I receive a notice that says that the file is currently open in google sheets so I can only view in excel online - not edit. The file is actually not open in google sheets, I mistakenly clicked sheets instead of excel when trying…
Dropbox Automatically Enters Startup
Dear Dropbox Community, Long time Dropbox member. I am puzzled by Dropbox automatically goes into my Mac startup apps everytime I sign in. Is there a way to prevent this from happening. It is annoying and I put up with it until I go into system preferences and delete it from "apps at startup." I don't recall giving Dropbox…
Beta Build 168.3.4769
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Fixes in this update: * Fixed an issue that prevented users from adding a payment method when they have no active payment method. * Fixed a bug that prevented online-only files from being launched from File Explorer on…
Old account keeps autopopulating when I download Dropbox- how to sign out?
Greetings! I have an old Dropbox account that I can no longer access, because I don't have the email anymore. I have uninstalled Dropbox on my computer, but every time I re-download it, the old account is populated automatically. I need to sign out of this old account and sign into my new account on the desktop. The…
Stable Build 167.4.4719
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Features in this update: * Improved migration and initial sync performance for Dropbox for macOS. * Improved initial backup performance for large external drives. Fixes in this update: * Fixed a bug that prevented…

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