Desktop

Dropbox app stuck syncing after Mac update
After following the process to enable the "new" dropbox, files (709.4 MB) seem to have been moved as expected to ~/Library/CloudStorage/Dropbox. However, after updating one of the files...Dropbox continues to continuously declare it to be "syncing!" No sync errors stated. Quitting the app and restarting did nothing to…
Trouble uploading
Windows 11 user. When I drag and drop a folder or file onto the Dropbox folder in Windows Explorer, the upload fails saying I need permission. I've tried Windows copy and move, and TeraCopy and TeraMove. I have my client's primary Dropbox login. I have full control permissions on my own PC. I can create files in Word and…
Cannot "Allow" extension in Mac Preferences
I cannot turn on Smart sync because the "allow" prompt does not ever show up in my mac preferences. I click open preferences, and the preferences window pops up, but there are no blocked extensions/pop ups for me to click "allow". I have reinstalled several times with no changes.
Error message when trying to open Google Docs created in Dropbox
Good afternoon! Many members of our team have recently started getting 404 error messages when we try and open documents in Dropbox desktop. We have started using Google docs and we weren't sure if that was affecting anything but the documents we are trying to open exist in the files so we aren't sure why it's happening.…
Beta Build 169.3.5651
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixes in this update: * Fixed an issue that caused tray banner notifications to persist when switching accounts. * Fixed a bug that caused occasional freezing while re-installing or uninstalling Dropbox on Windows. *…
New macOS app – bumpy ride. Script/access issues, indexing…
I have to say that the “new” Dropbox (167.4.419 as of now) app for macOS has been a bumpy ride, and that’s putting it mildly. I have been a happy paying customer for more than five years, but for the first time, I consider cancelling my subscription and using alternatives. This major update came out of the blue, telling me…
14TB to back-up. Most efficient way to do this?
I'm going to give as many details as I can here so that I can receive the appropriate answers. I've contacted the help line and didn't get very far while receiving conflicting answers. I have 14TB on a NAS (hooked up to my home PC) that I want to back up to dropbox. I still want to retain everything on my NAS as well, this…
Dropbox App on Mac stopped working - no error message or activity
I have been using Dropbox on Mac for many years, but I just noticed that it stopped syncing about one week ago. The Dropbox icon doesn't appear on the top menu bar. When I try to click on the Dropbox app icon in the Applications finder folder to launch the app, it flashes for a second and then nothing happens. I looked in…
Excel Pinned Files on Taskbar - Doesn't show DropBox files
Hi there, I've had this problem before and can't remember how I fixed it. Basically there is a weird bug where spreadsheets stored in DropBox don't show up in the recent files when you right click the Excel icon in the Windows taskbar. It's something to do with cloud files I think but there is a way you can get around it.…
Dropbox installer downloading too slowly
For few days, dropbox was too slow in syncing files, so I thought of reinstalling my dropbox app on the desktop. I have 500MB download bandwidth and windows OS. I uninstalled by going to Apps and ..., selecting uninstall. Now, I installed DropboxInstaller.exe and try to Open, allow it to change my hard-drive. But then, it…
What happens to an online-only file after I access it?
I have several large files set as online-only. As I understand it, that means that although the files appear to be on my hard drive, they are only stored on Dropbox, and if I attempt to open one of these files, it will be downloaded from Dropbox onto my hard drive so I can work with it. My question is, after I open a file…
How to make Dropbox folders on windows server 2019 online not ofline
I install the last Dropbox version on Windows Server 2019 but folders are Online. What I do to make folders to work offline like on Windows 10?
Move Option not Visible in the app. Help?
Hello All, I wanted to move the dropbox desktop to my D location in Hard drive as i ran out of space in the C location. As suggested I can locate the preferences in the Settings Tab, but no move location is visible. Can someone help me with this please. Regards JD
Beta Build 168.3.4787
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
No search results when I use finder on my Mac
I keep all my recipes, among other things, in Dropbox and have always been able to search using Finder. Not only would it search file titles, but it searched the entire document, so if I'm looking, say, for a recipe that includes "buttermilk", it would show me everything with buttermilk as an ingredient. Not that I've…
Forget old Mac and clean install Dropbox on a new Mac
Hi 👋 I bought a new Mac (who cares 😅) The Dropbox folder in my old Mac is 1.6 Tb. I already have an offline backup of everything on a USB drive, just in case. I will completely reorganise the dropbox folder on the new Mac, so I don't want to download the old dropbox structure in my new Mac. What is the best procedure to…
Can't install Word on Chromebook to use with Dropbox
Chrome OS devices wont download Microsoft Word. Is there another alternative to edit dropbox documents effectively?
Re-enable notifications for file deletion
Notification selection options should not be permanent. I recently learned the hard way if you deselect the file deletion notification, it cannot be reversed. Please allow the file deletion Notification to be modified at will.
The tool bar is missing on my device.
I have lost the tool bar across the top where I could move, copy, delete files etc
I keep getting a request from windows to install a Dropbox Update, but nothing happens.
I am using Windows 10 [upto date] I keep getting a request from windows to install a Dropbox Update...... when I agree nothing happens and the request comes again later in the day. I have agreed to the update and also not agreed...... I wondering if it is a scam......... it does come with certification.
Dropbox Problem with Preview Pane in Windows 10 Explorer.
Just wondering if anyone has encountered a strange problem, the issue is when in MS Windows Explorer > Navigating to Dropbox Folders and having Windows Preview Pane opened in Windows Explorer. The file shows up on the preview pan, but once you click away or continue to the next file then go back to the previous file the…
Dropbox Update on Mac > Alias Folder on Desktop
Hi. Downloading the new update on my Mac put an alias folder on my Desktop, with the Dropbox folder under locations. I'd like to work with the alias folder and a test file ended up in both folders, suggesting this is fine. Could anyone confirm that this is a proper configuration and I'm all set? I did a re-boot and things…
Migrating to New Mac
Hi all, I have gotten a new computer (finally) and I'm ready to start setting it up. Both the old and the new machine are Macs. I was running Catalina on the old machine, so this will be a big jump up, both in terms of OS and Dropbox app. I will not be using the Mac Migration tool, I will be building the new machine…
Which device is deleting files
Hi! When I look at deleted files I see that they are deleted from PC (9), is there a way to learn more, like the name and ip of this computer. Under security I have a list of computers, but with their full name, not the PC(1) or Mac(3) nickname. Under same account. Thanks
Changelog - Update Notes for Dropbox?
Hello- I'm unable to find a webpage where Dropbox lists when the latest build was posted and what was changed. Basically, an App Changelog. There is no way for me to see what the latest version is, how long a version has been in use, and compare the delta to the version I'm using before I download and update. Does Dropbox…
Error when trying to exclude a file using PowerShell (on Windows 7)
I am trying to exclude a file from syncing following the instructions here: https://help.dropbox.com/sync/ignored-files using the PowerShell command: Set-Content -Path 'Set-Content -Path 'D:\Dropbox\x\x\x\x\options.ini' -Stream com.dropbox.ignored -Value 1' -Stream com.dropbox.ignored -Value 1 However, I get a PowerShell…
The notification icon won't disappear from app.
I updated to the newest version for my Mac but I can't get the notification badge to go away on the icon on my screen. How do I remove it?
Pop-up to set up Dropbox
How can I disable the pop-up that says "Set up Dropbox" every time I sign in to my iMac.
Offline Online Green checkmark / Cloud icon indicators not visible / Finder MacOs 12.3 M1
Hi, was wondering if the Green / partially green and Cloud icon indicators for Selective sync inside finder are coming back soon? I know that you're working on a fix with new Macs and online previewing, is this part of the same problem? Dropbox v145.4.4921 MacOs 12.3 M1 Hope to hear from you, makes it really hard to get an…
Search in Subfolders
Hello everyone, The keyword search within Finder does not work for subfolders in my Dropbox since the last update. It works fine on my local folders though. Has anyone experienced this before and is there a known solution? Thank you kindly for your help. Florian

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