Desktop

Move online only files and folders within my Dropbox folder without downloading them
I would like to understand why, when moving or copying "online only" files and folders between folders in my Dropbox account, that it must download them to my computer first. Using the Dropbox desktop interface, why can't we do an "online only" transfer from one folder to another, without any downloading, especially when…
Dropbox can never finish syncing because one folder is locked by another user.
I cannot remove or edit the two Word files within a locked folder. This folder will never sync with my computer and displays as a constant error message (red cross against the folder's title in MacOS Finder). The folder's creator is no longer available to contact. While Dropbox cannot complete syncing, I cannot update to…
Can no longer access files on Macbook after update
Yesterday Dropbox updated on my Macbook Pro running Monteray 12.6.3, and while doing so it also seems to have relocated the Dropbox files and folders. At least that's what I was warned about before this update. But it seems now I can no longer access any file. When I click on a tiny image of a few Kb's it no longer opens,…
New Dropbox is killing me
Hello, Is there any support available from Dropbox here or anywhere? Strange to have such a massive app and no support provided.. In any case I'd appreciate any help from anyone. My Dropbox has stopped working as of yesterday. I can't access updated files from one computer to another and trying to read files online is only…
Cannot Find Option to Add Tags
Hey all, Just recently saw that Dropbox added tags to files, and tried to follow the help article here: How to tag files | Dropbox Help The thing is, I don't see the tag options at all. When I check a folder/file, the details panel just shows basic info. I don't even see the tags column displayed in the update post…
Problems placing images
Hi there, We've never had a problem with Dropbox in the past, but this is now the 3rd time we've had to contact support in 2 weeks with problems. For the past 6 years, I've run dropbox on my MacBook by keeping files online (using the cloud icon). I went on holiday for a week, came back yesterday and had to get an urgent…
Dropbox Pro, sending large (50GB) files from external hard drive to Dropbox
I'm on Dropbox Pro. I have about 1TB worth of video files on an external hard drive which I need to send to a client. My plan was to ZIP them into 50GB chunks and upload directly via the web interface. No such luck -- the transfers always got stuck about 3/4 through with 15 minutes left to transfer. So I downloaded the…
Dropbox icon in menu bar for Mac showing red circle with the number 1
Hi. I'm a long-time Dropbox user. I've had an account since 2012. I have a personal/free account. I use Dropbox on a Mac. I have been having issues with my Mac for months so today I erased the drive and reset it to the Mac's factory settings. I've spent the rest of the day installing some of my most-used apps, including…
After moving to ~/Library/CloudStorage, permissions are broken and dozens of selective sync errors
I recently misclicked a popup and was forced to move Dropbox paths (I understand this is necessary for Ventura but I'm still on Monterey) and not only did it have to re-download many of my files for some reason, but after hours of syncing, the file permissions wouldn't allow me to open many of the directories inside. * I…
MacOS Beta: Stuck on Indexing after switch
Since the beta install completed on my machine 8 days Dropbox has been stuck on indexing. I have restarted Dropbox twice. I have also restarted the machine twice. Thoughts? I do not see any errors. I have a selective sync on my work machine which only has 1 folder which is not a lot of data. Thanks
Headless MacOS Installation and Restart - have recent Dropbox updates enabled this feature?
I am running a Mac Mini with MacOS Catalina as a web server and would like to administer this server completely through SSH access. Syncing files via Dropbox would be convenient for Photos and some small amount of code. Last time I checked it was not possible to start Dropbox without access to the GUI, the daemon and GUI…
Cannot sign in to the Dropbox application on Windows using "connect a computer"
Hello I have trouble signing in on the windows. I used the "connect a computer" on my phone app, which worked for the browser, but no matter how much I tried, the app won't sign in. The error says the email or the password is invalid, but I have access to my files on both my phone and my browser on my laptop. I would…
GarageBand MP3 bounce files saved to dropbox not seen in windows explorer (Win10)
Working in GarageBand I am able to create MP3 files, save to Dropbox and access them from web interface on any device without issue. However for some reason these files are not seen in Explorer on my Windows(10) devices. I am new to Mac so I imagine I must be missing something obvious ? (Please advise...using a Mac for…
How Do I stop Dropbox from syncing the external drives
I'm in my fifth day of a sync after having to do a clean install of a new OS on my mac. 206000 files to go according to the download. What happens is Dropbox sees a file with an * or ! and stops and I have to go find that file and rename it. Okay, that's annoying enough, but I see that Dropbox is indexing and syncing my…
NOT syncing but NOT over limit/quota
Hi. I have a strange issue. Some time ago my Dropbox stopped syncing my files despite the fact that I haven't surpassed the storage limit (and there is no notification/indication of the storage being "full"). On the contrary, at my account I see a notification Upgrade soon to get more space proves that I have some unused…
Is it possible to disable the sync icons on files in Explorer?
How can I disable the overlay icons, that are showing the current sync status of dropbox in the explorer? I need them for other applications that I am using. Windows 10 can obvioulsy only handle 15 icons, but the most of them are used by dropbox per default. The only solution I found is to delete the registry entrys of…
Add option to disable icon overlays in Windows Explorer
Please add an option to disable Dropbox icon overlays. It is so frustrating to remove Dropbox Shell Icon identifiers from the top of ShellIconOverlayIdentifiers list after each update! It is disrespectful to users to decide for them which overlays they need. I'm using TortoiseGit and I really need its overlays, they are…
Beta Build 172.3.7538
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
Dropbox Mac Beta: Green Circles are gone - everything has the cloud symbol
I am assuming work is being done in the background, but as of a few days ago, I no longer have green circles for downloaded (available offline) files. Everything has a cloud symbol (that symbol doesn't even exist in the online documentation) but seems to be available offline. I am also getting lots of sync errors - but my…
Dropbox app misbehaves when changing monitor setup
I have a laptop which I sometimes use standalone and sometimes at my desk plugged into twin monitors. If I boot up standalone and then later move to the desk then the DB app doesn't account for this and ends up split across the two monitors. Worse, the bottom of it (where Pause Sync is) is not visible or accessible. The…
Why is my Downloads folder syncing to the site?
All downloads to my PC are backing up in my onedrive. How do I stop this?
Macbook Pro Update Moved My Files and now I can't locate my Documents.
Hello, I recently updated Dropbox on my MacBook Pro and instantly regretted it. For whatever reason, Dropbox decided all of my files needed to be moved upon the newest update. Unfortunately, not all of my files wound up where/how I expected. When the update was complete, my Documents folder appeared empty, and I was very…
Mac OS Ventura - incompatible?
I am a new premium subscriber as of yesterday. I updated to MacOS Ventura on Wednesday. Trying to open the Dropbox desktop app and I receive the error above. Thanks,
Changing Dropbox email, requires re-indexing of entire Dropbox
I have a 1.5TB drobox filled with millions of files. I have had to change my email once and it was a nightmare. Dropbox needs to be signed out of, resigned back into, and to do this requires dropbox to re-sync and re-index all the files. During this process many files become unavailable, sometimes for hours at a time. Guys…
Latest Dropbox app is slow when starting up.
Hello everyone, My dropbox app (version 171.4.6182) is too slow when starting up. It currently takes around 20min everyday to be '100%' operational (after the "starting" and "downloading" phases are completed...). It's a bit odd the fact the app is downloading 1260 files when starting up everyday when there isn't any…
"View Sync Issues" full of issues that can't be fixed
Hello, in the "View Sync Issues" is have more than 900 issues reported. I noticed that most of them were files starting win a dot from some sort of temporary file from my presentations in Keynote.app. I remove most of those file via terminal app (i handled this with the command: "find…
Profile migration issue
Hi, Im in a company where we did some windows profile migrations. But the Dropbox Applicaiton keeps looking at the old localappdata but that data is not avaliable in the old localappdata store. Is there a way to change this local appadata path?
Mac OS Ventura - wrong folders size
After accepting updated File Provider API (https://help.dropbox.com/en-en/installs/macos-support-for-expected-changes) and installing the latest beta build for Mac OS on Mac OS Ventura now I can't see the size of the folders in Finder. All the folders have ZERO bytes. And this is the 1st time I got this bug using Dropbox…
How to rename the Dropbox root folder?
There is a post about this from 2015 with replies up to 2019 but the reply button is greyed out, hence I'm creating a new thread. I'm guessing Dropbox couldn't be bothered to find a solution so instead, they just silence their customers. Interesting. Guess what, it's 2022 and users still need an option to rename their…
Screenshot / Printscreen not being saved on dropbox file
I have been using dropbox for years now and it's been the best for saving screenshots. However in recent years it started to not save them, and many times i had to manually copy and paste them to paint so i could save them. I only managed to understand why this was happening in the past few months. As far as I noticed and…

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