Desktop

I'm on Ubuntu 22.04. My files are not syncing!
Hello, I installed headless Dropbox on Ubuntu 22.04, but my files are not being backed up. I keep refreshing the web app, but I don't see my files there. Any ideas?
Phone keeps disconnecting when syncing photos
Hi everyone! I have an issue with the automatic upload of my photos from my phone. I used to plug my phone into my computer and it would automatically upload my pictures from my phone into my computer but it hasn't been working for months and I can't find a solution.. The issue is that Dropbox sees that there is photos and…
How do you disable Smart Sync on the account?
I have my local installation on Monterrey stuck in Smart Sync, even though I disable Smart Sync prior to full uninstall on my M1 Air. Some folders are still being displayed with Cloud icon
Grey X on all dropbox files
Hello Earlier this week, I reinstalled dropbox as to include my professionnal account aswell. I decided to go for smart sync as to save storage on my computer. As such, I uninstalled dropbox, and reinstalled its latest version and logged my professionnal account and linked personnal account. There seem to be an issue…
Can see folders but not files: This file cannot be previewed because you are offline
* I have tried opening in Incognito. * I have downloaded the app and can see the files there * On a browser which is how I want to work - I cannot see the files suddenly * I have permission to view (not edit) * Another person who has permission cannot also but one who has permission can see the files * This only started…
Permission required for update, but when I click "yes" nothing happens.
For the past couple of months, I randomly get a message requesting permission to update the desktop app. Clicking on this brings up the second screen but then clicking Yes does nothing. I get this every week or so, several times a day. I've tried uninstalling and re-installing the app but did not help. Windows From…
cannot use Automatic backup for External Drive
I have a external drive that has lots of production related files in it. I try to setup a automatic backup system by going into dropbox-click on my profile-click prefences- backup-manage backup- then i try to add my external drive but after selecting it it says "There was an issue backup up 'LIGHTING' Your files are safe…
Beta Build 171.3.6099
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
My desktop files are still in my Dropbox folder, even though I disabled backup
Hi, I'm having problems with dropbox back up. I am trying to get it to stop backing up my folders. I have stopped it in preferences in the desktop app, and right now the options are to turn backups on, so i'm assuming it thinks that its not backing up. However i still have backups in my dropbox folder alongside hundreds of…
Dropbox folder aliases don't work as expected
Perhaps this is expected behavior but I didn't expect it 😟 I have long had aliases for folders in Dropbox placed in other (non Dropbox) folders, for ease of navigation. So I have two such folder aliases in a third folder (this one in my User folder). When I click on each of these folder aliases (in column view), I see the…
Why are new files marked as online-only with Smart Sync?
I like that Smart Sync will automatically push older files to online only. That makes sense and is indeed "smart." What I don't understand is why new files are pushed to online only? That is the EXACT opposite of what I would want. If it is a new file, I'm likely still working on it. I would want that kept on my HD for…
Can't access on Drop Box desktop on my MAC with Monterey i can't LOGIN
Can't access on Drop Box desktop on my MAC with Monterey i can't LOGIN i can't insert my username or password . If i try to force on app to login there is not any responce from app. And is impossible digit my username and password. Only i can access on web page whit my credential.
Wish to move Dropbox Folder Location to ~library/cloudstorage in macOS 13.2
HI One and All, Was running beta version for MacOS 13 - all good on multiple MacOS installs except one. Always syncing never completing even after numerous reboots etc. Dropbox Support kindly assisted me with removing beta and installing latest manually. However after that process my Dropbox Location reverted from…
Badge is Missing in Word Doc
Using Word (MS 365) on Mac. Sometimes the badge is there, but often it's gone. Have gone into Dropbox Preferences and checked the box that says to always show the badge. Doesn't work. Any ideas? Thanks!
URGENT - Dropbox has created a new Dropbox folder.
Hi, I restarted my mac, and when it booted up, Dropbox started to download a WHOLE NEW COPY of everything in my machine. Now I don't know where my latest versions are, and I'm running out of space. Please see attached. Running latest versions of MacOS and Dropbox. WHAT is happening with dropbox? I've been paying for this…
All folders have disappeared and I no longer have access to my desktop
Hello, I don't know where to begin so I'm not sure I'm posting on the correct board. I'm incredibly frustrated and almost went into a panic attack as I decided to not subscribe to a business account. I was on a "teams" trial basis (I think it was called teams) and so I was connected with someone who I was doing work with.…
Deleting Dropbox from CloudStorage Location (M1 Beta)
After upgrading to new Beta to dropbox for M1, syncing stopped working and finder window start freezing while searching dropbox files. So I decided to delete Dropbox, but cannot delete this Folder (/Users/Username/Library/CloudStorage/Dropbox/) that got created with new Dropbox Beta version, after Unistalling the Dropbox…
Dropbox app stopped working on Ubuntu 22.04
Today I booted up my fully updated laptop, Ubuntu 22.04, and noticed dropbox didn't start automatically. I manually started the app but nothing happened. I rebooted and tried again, nothing. Then I uninstalled dropbox and reinstalled (using the latest deb package for Ubuntu 14.04 - 22.04). After this install I got a…
What is the best way to migrate my OneDrive files to Dropbox?
Hello, I plan on moving around 250GBs worth of files from my OneDrive to my Dropbox. Is there a tool or anything that I can use to help with this migration? Is there a recommended procedure to run through? Would tools like Robocopy suffice? Thanks
Beta Build 171.3.6071
Thank you for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixes in this update: * Fixed an issue on Windows 7 versions without Service Pack 1 (SP1) that previously made the desktop client unavailable. Download Windows Standard Installer Offline Installer (32 Bit) Offline…
New docs are saved on Desktop but not on my PC
Suddenly, when I save any new or downloaded PDF or Word document, it is only saved at Dropbox (the 2 arrows in a blue circle) and not on my PC (the V in a green circle). Before it was always saved at both.
Mac OS Beta Dropbox using "Cloud Storage Folder"...renaming files, creating folders, etc. super slow
Hi all, I am on a fully up to date Mac OS 13.2.1 and Dropbox (beta) 170.3.5866 where it has moved your Dropbox sync folder into Cloud Storage within ones Library. Ever since this upgrade and change over to the cloud storage-located folder, everything in the Finder within these Dropbox folders (that are part of Cloud…
Stable Build 170.4.5895
Thank you for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * Rolling out a new user interface for sharing files. Fixes in this update: * Fixed a crash that resulted in users being unable open the Dropbox app on macOS. * Fixed…
Saving files on local server, permissions issues? Delete issues? Weird behaviour?
Setup: Our office has a server. A physical one, on our local network. We have users on machines on our local network. We have 3 remote fulltime staff. Our office server is the only machine on the network with Dropbox installed. Problems: We use Photoshop and 3ds Max. We save big files. Between 2gig and 15gig files are…
Why my external hard drive can not be seen by Dropbox backup?
I work with my WD Mypassport external hard drive. For safe, I backup it for the first time and then I hope it works. However, when I KEEP plugged in and restart, the dropbox backup said it could not detect the plugged in device(WD external hard drive) and could not backup. If I unplugged and plugged the external hard…
File explorer having issues displaying .jpg files again
I thought this problem had been resolved, but yesterday, my laptop and desktop both updated with 2023-03 Cumulative Update for Windows 11 for x64-based Systems (KB5023698) Now, when I bring up any folder that has .jpg files using File Explorer, I only get a generic icon and can't see the photo previews. When I click on one…
Spotlight okay after re-index but Finder search not working (macOS Ventura)
The Spotlight re-indexing suggestion fixed Spotlight being able to search DB files. However, re-indexing did not help with Finder Search. Finder Search is successful when searching "This Mac" for DB files. Finder Search does not find DB files when searching "Dropbox". Looking for any potential solution to try while…
Dropbox wants to upload all my files
I got a new laptop. After a week or two I noticed that Dropbox was not initiating upon starting my computer. Once I discovered this and started Dropbox, it wants to upload all 92,000 files in my Dropbox folder. Why will it not just upload the new files? Everytime I start my computer the 92,000 file upload restarts. My…
How do I clear sync history on a mac? Confidential information must be removed.
There must be a way to clear sync history. Only recently did this become a problem. I'm a doctor and have to eliminate confidential information from the sync history. There appears to be no way to do that. I use Apple, by the way.
How to unlink dropbox from my MAC
I recently acquired a new MacBook air and transferred data over from my old Mac. In the process, Dropbox came too... Now, I can't save any files to my computer/desktop - they all have to be saved to dropbox; and at the same time, I can't put anything in my trash - everything I want to delete has to 'go' immediately. It…

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