Desktop

Files are visible online in folders but then the folders are empty when they download
Well, I'm a long time power user for my photo business and have never had this problem before. I have a guy uploading cr2 files to a set of folders. I can see the folders online and the photos in the folders. He sent me an invite to the folder with full edit ability but when the folders sink they are all empty. The sinking…
Dropbox backup - couple of questions
Hello all, I have a couple of questions concerning Dropbox Backup, sorry if I did not get it alone. The questions are: 1. How long does it take for dropbox to update my changes in a folder/file? Let's say I was working on a photoshop file, and did a couple of alterations to it, how long will it take to update those? 2. I…
How to stop offloading my files?
When I click selective sync and then pick certain directories...I WANT MY FILES. I don't want to have to click on the little cloud all the time.....Please tell me how to always download what I select to sync. I have plenty of room on my drive. It is causing problems when it has to download missing files while I am…
Unable to sync .localized
I've just set up a new M1 Pro 14" Mackbook using Thunderbird file transfer. All SEEMS to be working correctly yet every day the dropbox logo on the menu bar shows an alert and clicking on the alert states unable to sync the .localized file.
Finder search will only show files on "this mac" and not in the individual Dropbox folder
Hello, when I search for a common term on finder I often only want to see it within a specific Dropbox folder so I don't have to wade through every file containing that term on my entire mac. I've just gotten a new MacBook Pro and the finder search works fine for "This Mac" but when you select the individual dropbox folder…
My files have a cloud icon; how can I make them sync to the computer?
After installing a new dropbox, the photos stopped syncing normally. They are visible as small previews, while the files have a cloud icon. How to return the previous mode of operation so that the files are always on the local machine? I also use dropbox to sync photos with my phone and I really don't like the new behavior
Request regarding end of support for MacOS X 10.10 (Yosemite) & 10.11 (El Capitan)
I just received a notice that dropbox will cease support for OS 10.10 and 10.11. The notice, giving it the most leeway i can, indicated that i should consider upgrading my OS or use a web browser. This is not always possible. For many of us, we are at the end of the line re: OS upgrades. I have an old macbook pro that i…
Dropbox Windows 10 app stuck on 'connecting'
My Windows 10 Dropbox app v. 169.4.56874 gets intermittently stuck on 'connecting' and displays a greyed out icon in the system tray. I have a fast wired Ethernet connection, I have allowed Dropbox in my firewall (the standard Windows firewall), no antivirus/blockers other than Windows Defender. Sometimes it connects,…
"Online Only" files now show file sizes of "zero KB" ???
About a week ago, for some reason all my "online only" files in my dropbox computer app suddenly changed the file sizes from the actual sizes to "zero KB"... I have two different Mac computers running OS High Sierra, and it happened to both of them at about the same time. At my job I also have access to three other Macs,…
I get an error when trying to load some files. Any ideas why and what to do?
Hi, since few weeks I'm getting an error on some files in my Dropbox. I use Dropbox tipically from 2 different Laptops. Typically I use Dropbox from 2 different laptops. Now it happens that some files that up to the day before I can open regularly, suddenly at the time of opening give me an error (Error loading), which I…
When I any file on my Mac it goes to ~/Library/CloudStorage/Dropbox/.Trash instead of ~/.Trash
While investigating some weird behavior on my Mac I figured out that files I deleted from the Finder (say with Cmd-Delete) were going not to ~/.Trash where they should but to ~/Library/CloudStorage/Dropbox/.Trash. The files being deleted here are not from my Dropbox; they can apparently be from anywhere and end up in this…
Offline sync option missing.
Where is the option to have Dropbox make all files available offline? It used to be in the Sync tap of preferences... MacOS 13.2.1
When will the MacOS Update be forced on users to move to Users/xxxx/Library/CloudStorage/Dropbox ?
The new MacOS update that moves Dropbox to Users/xxxx/Library/CloudStorage/Dropbox is causing a massive issue as all the excel files that are linked to other Dropbox files now no longer work as the links are still to Users/xxxx/Dropbox - so I assume that I have to update every link in every file to the new Dropbox file…
Windows 10 jumplists not playing too well with DB
I just relocated the shared dropbox folder from my employer from my PC's C drive to my internal E drive. But I am having problems updating my taskbar jumplists with the associated files. I'm talking about selecting my often-used files and pinning them into the respective jumplists by dragging and dropping. I was, however,…
Can I select what folders I want to sync on first install of Dropbox?
When I first install the mac Dropbox app, can I select what folders I want to sync or do I need to install dropbox then go into dropbox preferences and uncheck the folders I don't want to sync?
What is this 'cloud only' icon?
I have a file in my Dropbox folder on my Mac that has a "cloud only" icon next to it (see screenshot). What does it mean? It's not one of the icons mentioned at https://help.dropbox.com/sync/macos-sync-icons. Right-clicking the file does not give any of the standard Dropbox-related options (Share, Send a Copy, Copy Dropbox…
Linux Dropbox Certificate error
After installing dropbox proprietary (using dropbox_2020.03.04_amd64.deb) and python3-gpg on on Linux Mint the app fails with the following message. This means Dropbox doesn't work at all on Linux when installing from the .deb file. # dropbox start -i Starting Dropbox.../usr/bin/dropbox:303: PyGIDeprecationWarning: Since…
No internet connection
Dropbox states that I have no internetconnection ..... BUT I have. HELP (im not a computerwizzard) 10 times reinstall Virusscanner disabelled Windows HPdesktop
Uploading directly from hard drive
Why does DB constantly fix things that aren't broken? I discovered the new backup "feature" when I uploaded from a thumb drive to DB. The next morning when I tried to share the file, I discovered it wasn't accessible as a file - it was only in the no-man's-land of "backup". I've done a bit of reading in the documentation,…
Stable Build 169.4.5684
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Features in this update: We're beginning to roll out new share modal experience for files. Fixes in this update: * Fixed an issue that caused tray banner notifications to persist when switching accounts. * Fixed a bug…
Beta Build 170.3.5822
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * We're beginning to roll out new share modal experience for files Fixed in this update: * Dropbox for macOS: Enabled sync for files with unusual filenames * Dropbox for…
Problemi di indicizzazione, problemi di sincronizzazione V168.4.402
Da quando ho aggiornato l'app alla nuova versione in oggetto la sincronizzazione funziona male, se clicco su "rendi disponibile offline" non scarica i file, l'indicizzazione del Finder nelle cartelle Dropbox non funziona più (il Finder non trova nulla) e ho anche la sensazione che l'app influisca negativamente sulle…
Mac Finder will not search Dropbox
When I do a search from the dropbox folder, it offers the option to search "this Mac" or "dropbox", but it will only respond to "this Mac" - I then get a search of all the hdd, including files in the dropbox folder. My files are NOT only stored online in DropBox. They are physically on my Mac. I'm running macOS Ventura…
Stable Build 168.4.4802
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Fixes in this update: * Fixed an issue that prevented users from adding a payment method when they have no active payment method. * Fixed a bug that prevented online-only files from being launched…
Linked excel sheets not updating
I have a question that has been puzzling my team as we use Excel as our main system in our business, with many separate files that have cells linked together. We have a shared file on dropbox that allows us to all access and update these excel files. Our issue is that if my teammates or I update one excel file, the other…
Disable automation notification on Desktop Mac
I see the badge notification on the desktop even though I closed all notifications from Mac and account and snoozed notifications all day.
Removing access to Dropbox files on one computer, but keeping them on another
How do I remove access to selected DB folders on one of my computers, but still getting access to them on my other PC??
Conflicting copies of excel file
Our small company of 3 have been using Dropbox Online for 2 years. We are all on Apple Macs, running the latest version of Mac OS, working at home Recently the Dropbos app for Mac was updated, and now we are having the following problems 1. When a file is opened, changed and saved, it is saved as a conflicted copy, even…
Recover Files From Local Cache
I am working with some large files (over 1tb) synced to a local drive. I accidentally made a folder Online Only and now those files are sitting in the cache folder where I cannot access them. When I select Make Available Offline Dropbox starts downloading them, but it will take a long time and I don't have enough local…
What do the checkbox ticks in the list of files mean?
The green checkbox ticks in the list of files/folders: What does fully filled in green mean and what does green with white in it mean?

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