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Accidentally deleted backup folder, can't access Finder, etc.
I accidentally deleted my backup folder, and now I am unable to access the Finder, Desktop, Documents, etc. I get the message that "Finder can't be found", "Desktop can't be found" and on and on. Dropbox isn't syncing because it can't access the desktop. Running Ventura 13.2.1 How would I go about restoring the backup…
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Red warning 1 in system tray icon
Recently a red 1 appeared in my Dropbox system tray icon. When I check what it is about it says there is/was a problem syncing files. When you click the "Show now" message I get a popup window saying: "Personal" - "No errors". I think I know which file this is about because I have my Outlook .pst file in my Dropbox folder.…
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Using cad with xrefs
We use AutoCad in the office and it is always an issue when working on a project where the file uses links and more than one person has to work on it. If person A opens a file (ex: Planting Plan.dwg) with links, they are linked through that person's computer user name since we each hold Dropbox files on our drive. For…
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File search issues with beta for Mac
I just installed the beta version a few days ago. I use Alfred as a superior alternative to Spotlight to search files etc. since installing the beta Alfred can’t find files in my Dropbox folder. I have talked to their customer support but they say it’s an issue with Dropbox and not them. Anyone having weirdness with file…
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Can't look at files drop box in S mode
I can't look at files and they won't sync and all files show locked. The other 2 user are not having this problem.
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Sign in to google account for google sheets
I am trying to open an Excel file shared with me to be able to edit it. I choose the "open with google sheets" option, and I am taken to the following site with a message and option to either "sign in" or "create an account". Given I already have a google account, which is the same email I use for dropbox, I click on "sign…
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Stopping synchronisation of Dropbox on Mac OS12
So. I'm still active with MacOS12. I still like it and my Mac can't handle an upgrade to a higher level. I heard that my version of Dropbox will no longer be supported. And especially the synchronization. That's a problem. Does this really mean that I have to say goodbye to my old Mac and buy a newer machine to be able to…
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Sync trouble with Scrivener
Dropbox works perfectly with my iPhone and iPad using Scrivener. It used to work perfectly on my MacBook running OS 13.2.1 with Scrivener. Now the Dropbox icon always has the little sync symbol displayed on the bottom right corner of it. I've left my MacBook run all day just to test if too much data was the problem. It…
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Strange icon showing documents - looks like a file cabinet
Does anyone know what the file cabinet icon means in the documents means? Our files are selectively synced to our computers. Should we re-sync these documents?
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I worked on and synced a file and it synced as 0 bytes
I was working on a R script. The moment I saved the file and quit RStudio, the script file which is synced in a dropbox folder is turned to a 0 byte file. When I tried to open the file from dropbox web, it showed me "Error (415)". When I tried to recover it from the "version history" option, I found that strangely there…
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Read only on desktop App
HI. I have dropbox on 3 devices (iphone, PC at home, Laptop). Everything worked fine up to the time i bought new laptop. It has Windows 11 and i replaced my old one. With new laptop i can see all synced files. But i do not have permition to save new file to the dropbox folder, or edit and save (overwrite) any of the files.…
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sync only one folder on linux
I have a huge dropbox business account, and I'd like to sync one "deep" folder on a linux client. This folder is deep in the folder hierarchy, so for example the folder: "folder 1/folder 2/folder 3" is the ONLY one I want downloaded to the linux client. I tried: dropbox.py exclude add * ; dropbox.py exclude remove 'folder…
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Desktop App Notifications not taking me to comments...
Hi all, In the last week, any new notifications I get for comments on a shared file, still show in my app (taskbar pop-up) but when I double-click the notification, it takes me to the shared file but NO comments are visible (other elements of page missing too). However, If I right click on the file being commented on in my…
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turn off Dropbox advertising prompts?
How can I turn off these prompts? I've gone through my notification settings on my desktop and online settings, and can't seem to turn off some of the Dropbox prompts that I'm continuing to get thru my desktop Dropbox notifications. These include: - try Dropbox Business - you can change how you store files you're not using…
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Shared Excel files on mac not showing in Recents and also changes made by other users not saving
Hi I'm using the latest version of Excel as of March 2023 and successfully storing files locally on my synced dropbox folder. The files are also appearing on the Dropbox server which is fine. I have 2 issues:- 1. Although Word and other files appear in my Finder Recents window, Excel does not. 2. When a colleague opens,…
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Files on my computer and when I log in online not syncing with uploads from husband's computer
Hi, My husband and I share folders and for years we had no trouble each uploading files so the other person could access them. Over the past while we've started having problems - files he uploads I sometimes can see and sometimes cannot see. I still do not see them several hours and even days after he uploads them. I have…
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Stop Dropbox from attempting to sync a socket
I am continually seeing an error about op-daemon.sock (a socket created/used by 1Password, but this is just a specific example) with a completely misleading description that the filename contains invalid characters. The guidance to set the `com.dropbox.ignored` attribute does not help because: xattr: [Errno 102] Operation…
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Music library and dropbox backup
Can I backup apple music library on my dropbox backup external drive. Is there any chance a problem occur since i am using Apple Music and it is kind of live file downloading/syncing with my other devices...
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New Beta has some issues
Having an absolutely terrible time with this new Beta (mac) build and have left multiple messages for support that go unanswered. When exporting files (small jpgs mostly) to folders within the DB folder, some will inevitably just decide not to upload. ever. They'll have an empty cloud icon next to them, and right clicking…
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Dropbox unexpectedly quit on macos 12.1
I reinstall dropbox, restart, disable anti virus and still dropbox crash after 5 seconds with this error. What else can I do ?
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I'm on Ubuntu 22.04. My files are not syncing!
Hello, I installed headless Dropbox on Ubuntu 22.04, but my files are not being backed up. I keep refreshing the web app, but I don't see my files there. Any ideas?
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Phone keeps disconnecting when syncing photos
Hi everyone! I have an issue with the automatic upload of my photos from my phone. I used to plug my phone into my computer and it would automatically upload my pictures from my phone into my computer but it hasn't been working for months and I can't find a solution.. The issue is that Dropbox sees that there is photos and…
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How do you disable Smart Sync on the account?
I have my local installation on Monterrey stuck in Smart Sync, even though I disable Smart Sync prior to full uninstall on my M1 Air. Some folders are still being displayed with Cloud icon
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Grey X on all dropbox files
Hello Earlier this week, I reinstalled dropbox as to include my professionnal account aswell. I decided to go for smart sync as to save storage on my computer. As such, I uninstalled dropbox, and reinstalled its latest version and logged my professionnal account and linked personnal account. There seem to be an issue…
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Can see folders but not files: This file cannot be previewed because you are offline
* I have tried opening in Incognito. * I have downloaded the app and can see the files there * On a browser which is how I want to work - I cannot see the files suddenly * I have permission to view (not edit) * Another person who has permission cannot also but one who has permission can see the files * This only started…
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Permission required for update, but when I click "yes" nothing happens.
For the past couple of months, I randomly get a message requesting permission to update the desktop app. Clicking on this brings up the second screen but then clicking Yes does nothing. I get this every week or so, several times a day. I've tried uninstalling and re-installing the app but did not help. Windows From…
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cannot use Automatic backup for External Drive
I have a external drive that has lots of production related files in it. I try to setup a automatic backup system by going into dropbox-click on my profile-click prefences- backup-manage backup- then i try to add my external drive but after selecting it it says "There was an issue backup up 'LIGHTING' Your files are safe…
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Beta Build 171.3.6099
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux x86_64 Offline Installer x86…
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My desktop files are still in my Dropbox folder, even though I disabled backup
Hi, I'm having problems with dropbox back up. I am trying to get it to stop backing up my folders. I have stopped it in preferences in the desktop app, and right now the options are to turn backups on, so i'm assuming it thinks that its not backing up. However i still have backups in my dropbox folder alongside hundreds of…
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Dropbox folder aliases don't work as expected
Perhaps this is expected behavior but I didn't expect it 😟 I have long had aliases for folders in Dropbox placed in other (non Dropbox) folders, for ease of navigation. So I have two such folder aliases in a third folder (this one in my User folder). When I click on each of these folder aliases (in column view), I see the…