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Dropbox stopped executing, restarted it and I can't specify my Dropbox folder
For some unknown reason, Dropbox stopped running on my laptop. I restarted it and it behaved like it had just been freshly installed - it had me sign in, but when I checked the location of the dropbox file it was set to c:\Users\Ross (I had it set to the root of C:). I went to settings and tried to change the location to…
Can't install Dropbox on windows 11
Why can't I get Dropbox to work in Windows 11 (22H2)? I download the software, it installs, but will not sign in. It jumps to the web page and I can signin but the Windows app does nothing and keeps saying I need sign in. I was using Firefox, but tried with Chrome too. It just sits here: And it still thinks it needs to be…
Migrating Dropbox Accounts to New Computer
Hi. I have 2 large Dropbox Accounts, Personal and Professional Team, where I am Administrator on Macbook Air 500GB. I installed the new OS 12.1 Monterey and had my Laptop with Dropbox's backed up (Many Folders with SMART SYNC Online Only to save Hard Disc space, Many Folders Stored Local on my Hard Drive. When looking for…
warning at 'status' command line
Since yesterday, when I run 'dropbox status' and it process is running, the CLI returns: /usr/bin/dropbox:614: DeprecationWarning: isSet() is deprecated, use is_set() instead if self.stop_event.isSet(): breakActualizado // <-- means 'updated' If no process exists, the 'dropbox is not running!' msg is displayed as usual.…
Can files on demand be set just for individual folders?
I have this one folder I want to be on demand, where the files are only downloaded when I access them, but the rest of the files/folders I want to always be available and stored on my disk. I don't have drop box setup but I am considering switching over from onedrive where its all or nothing. You can't customize down to an…
Files Not Downloading With Double Click
Hi there. I am looking at a dropbox guide. It says 'To access a file that is stored with Smart Sync, team members can just double-click it and Dropbox quickly downloads and opens it on their computer. ' However, from the dropbox finder window, I need to right click on change smart sync from online only to local to open a…
"This Folder is empty" when i want to save something on my Desktop
Hello everyone, I paid for a 2TO dropbox subscription a few days ago just for the Backup option, which is updated regularly and gives me a copy of my important files. I'm on a Mac, and I started backing up a folder on my desktop (almost 300GB), and it was blocked at 0% for a few hours, then finally unblocked. The other…
Unable to disconnect Mac Desktop & Documents from Dropbox.
Hi some time ago I permitted Dropbox to back up my Desktop & Documents. Since then I have reverted from a Busines to a personal Dropbox account. Despite the fact I have disbled Backup in Dropbox, both folders on my Mac show as aliases that go nowehere. I have found and been directed to articles on how to set up or pause…
My backup isn't there when I click "manage backups", why?
I recently upgraded to dropbox beta V187.4.5691 on my MacBook. I successfully backed up an external USB thumb drive to DB - meaning DB recognized the external device and asked if I wanted to back up. Now I want to backup an external hard drive - formatted as MAC OS extended (journaled)- and although it is recognized on my…
Getting Dropbox to work off a new laptop. Red X icons.
I recently bought a new laptop. I migrated, at least I thought, my files from my old PC to my new HP laptop (Windows 11). The problem is I see folders on my new laptop with a red X beside them. Other folders are fine with a green check. What happened? Also how do I get Dropbox to start synching off my new HP laptop?
I cannot get my Dropbox to download all my files to my Mac. I tried all I could
I cannot get all my Dropbox files to be downloaded. The selected folders and files show up after updating the preference. But the files have zero bytes. What am I doing wrong? Thanks.
DBox on my Mac is with one email - and just discovered my laptop DBox has my old account linked.
So I took advantage of the Black Friday annual 2TB plan using my new email and on my desktop I set up my folder structure and began populating it with files. Just launched my laptop and my Finder window shows a Dropbox that's from my old email. As a result I am not seeing anything I want to use from the new 2TB account…
Can't see offline folders & subfolders on Windows laptop
I setup Dropbox on a 2nd Windows laptop and chose only those folders I wanted locally on that laptop. That worked great. The trouble is I am unable to see even the names of the folders and subfolders I left online. Ideally, I would like to see those placeholders so I can access them without having to go to the website.…
Files automatically shifting to cloud only
Greetings, Many of my files keep automatically shifting to an online only setting. I've re-downloaded them and then a few days later they are only in the cloud again. I've been using Dropbox since 2012 and just started having this (very frustrating) issue. (And I've only used 5.1 % of my 2 TB space) Thank you
If I can create unlimited folders & sub folders, why is there a pathway limit of 260 characters?
I’ve been using dropbox pretty much since it launched, and 2023 is the first time i’ve started to encounter this issue of pathway characters being too long. I have always used dropbox as an extension of the way I think, which is to have my work set out in easy to identify folders, and sub folders. I’ve never had this…
Notification Badge in Menubar Icon - How Do I Make It Go Away?
Hi. I'm running Dropbox v121.4.4267 on Mac OS High Sierra. I don't if something happened with an automatic update. Now, I'm getting something I haven't seen before. I, suddenly, have a red badge on the icon in my menubar and I don't know why it's there. I can't figure out how to make it go away. I don't have any…
How can I sync a specific folder to my Dropbox account?
I don't know if I'm missing something in plain sight, but what I want to do is select a folder on my Mac to sync onto Dropbox. What I don't want, is to selective sync that folder and then not see the other items that were in my Dropbox folder previously. I found on the web how to go that route which isn't really what I'm…
Is there anyway to hide online-only files in Mac finder?
Hi there. I only have a few select files and folders I use offline, active projects and whatnot. Is it possible to completely hide the online-only files that are still visible in my MacOS finder? I know they're not taking up space, but it's a bit of a mess to navigate, and by "a bit" i mean "very". There's really no need…
What is the red-circled number "1" on my menu's Dropbox logo supposed to mean?
I'm not sure what category this question belongs in, but I'm flummoxed by this little red number "1" that appears on the Dropbox icon in my menu bar. Normally that means "1 message waiting", but I can't figure out where to look for such a message. What does it mean? And if it's "message waiting", where? Message Waiting?
“manage hard drive space" feature missing from Plus account
Is the "manage hard drive space" feature available for only certain accounts? I have DB Plus for my personal files and can't access the tool, but I CAN access the tool when switching to my work account that's on an advanced plan. Currently running this beta build + would loooove being able to access that feature. TY!
Beta Build 188.3.6132
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * Updated overquota message with info and links on various upgrade plans. Fixed in this update: * Improved error handling for Manage hard drive space feature. * Windows…
Cannot access my desktop
Hi! I have a mac. One day I came on and all my desktop icons disapeered. Once I went to finder>desktop it said that I no longer had permission to access this. After lengthly conversations with Apple- they said that this was due to a third party cloud service such as google drive or dropbox. Upon some investigation I saw…
Folders appearing on dropbox app but files are missing.
Hi, I have folders and files being shared with me but on my drop box app only the folders appear. Syncing is up to date, in selective sync all available folders are selected (no option for those files), the files are named correctly and other members of my team are able to see them. I have uninstalled and reinstalled, the…
Be able to see sizes For Online Only files on MacOS.
On the new operating systems for MAC, you cant see file sizes on files or folders that are set to online only. In past MAC operating systems, this function was so helpful to see the file sizes. Now once you download files from desktop app and re-save them as online only, file size says zero. This completely makes the…
Backing up 2 phones and linking them. Do I need a Family plan?
Currently I have the Dropbox Plus Plan and have my iPhone automatically uploading all my photos. I want to start backing up my wife’s phone as well. Do I just download the app on her phone and link it to the account? Or do I need to get the Family Plan to have both of our phone upload automatically?
mancata sincronizzazione su windows / no synchronization on windows
Da 3 giorni dropbox desktop su windows non sincronizza i file. potete aiutarmi? grazie -------------- Dropbox desktop on windows hasn't synced files for 3 days. can you help me? Thank you
Dropbox error- Couldn't start dropbox
Hello, I keep getting these massage and couldn't start dropbox. I tired many suggestions from dropbox community and google search and can't solve the problem. Maybe one of you could help. The error file I get: bn.BUILD_KEY: Dropbox bn.VERSION: 187.4.5691 bn.constants.WINDOWS_SHELL_EXT_VERSION: 67 bn.is_frozen: True…
'That didn't work for some reason' message
I have read other post here and tried EVERYTHING suggested and I'm getting beyond frustrated. I get the 'That didn't work for some reason message with the picture of the dog. After Windows did an update a month ago, I can't open links anymore. I am the only one in a group of 56 people that's having trouble opening the…
Dropbox Folders update on the new Business layout
Hello everyone, On 18 November Dropbox (v.187.4.5691) received a significant update to its folder structure. For several hours it was doing the accounting update, with a bunch of constraints in between (do sign-out and sign-in again to synchronize 17TB again, disabling permissions to access folders that were as read-only,…

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