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Reactivating Dropbox on a previous device ...
I have a MacBook Air M2 (MBA) running Ventura. I previously installed Dropbox (DB) on that computer but had to stop syncing because I wanted to run it on 3 other devices. When using my MBA again, I launched DB. I had to unselect one of my other DB devices. When DB began, I thought it was verifying my files to match them…
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I deleted files from the desktop app, but they were also deleted from my web account
Hello, On Monday, there was no free space left on my computer. After checking, it turned out that Dropbox downloads all the files to my computer. I turned off dropbox and deleted all downloaded files from my computer. Then I turned on dropbox and changed the sync settings, online. It did not help. But today it turned out…
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"Can't import photos from this device" pop up but files get backed up.
Hi, Whenever I connect my iphone to my mac, the "Can't import photos from this device" pops up, but the photos do get backed up to dropbox. However, I do not see my iphone device in Sync and backups tab, and assuming maybe that's the reason why the pop up keeps showing. It's quite annoying because it's not only once that…
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How to stop the desktop app backing up my pc
How do I stop the Windows App trying to backup my PC. There are no settings when I open the app, only my list of files in DropBox. Since I could not stop,this function, I just deleted the desktop app. If someone can tell me how to stop this problem, I will reinstall. Thanks for any help.
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Slow Sync Speed (<1MB) on MacBook Pro (M1)
Currently, my MacBook Pro with the M1 chip, purchased in October 2022, is syncing my files to Dropbox at less than 1mb/sec, but I've seen that I can send up to 100mb/sec to Dropbox. My initial sync 2 weeks ago was smooth. Yesterday, I made 200GB worth of changes (additions/edits), and since then, the sync has been slow.…
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File locked but team is still able to edit?
I locked a file in my dropbox desktop files. My coworker has been able to edit it online even though it's locked. Why is this happening and how to prevent that?
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Beta Build 183.3.6853
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * This update introduces a new surface to track storage usage and manage online-only files vs. offline files to help manage hard drive space.* This feature is currently in…
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Open the same files in 2 devices and locations at the same time
Hello! When I have an account opened in one device, I can't access the same account on another device in a different location. Is there any way we can avoid that?
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Can't drag files to the Dropbox folder, red line when I try to.
My drag feature has stopped working. A red circle appears with a red line across it. This has only happened over the weekend. Its a basic plan with only 74mb space used so not a storage issue. All help greatly appreciated, From reading other forums it seems updates cause this issue, I honestly couldnt tell you if my PC ran…
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Accidentally synced all my computer files to Dropbox
Please HELP me... Im new to dropbox and have accidentally upload (synced) all my datas. Now my porgramms cant find the path of the folders. Is there a posibility to get my Data back on my PC?
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We can't restore to this computer since it's already backing up
I just installed and setup Dropbox Backup. The Mac Dropbox Backup app seems to be out of sync with my Dropbox Backup. My initial backup of several folders completed long ago (1:52 pm), but even now (4:24 pm), the "Restore" button is grayed out and when I mouse over it, it says "We can't restore to this computer since it's…
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MacM2 Mini won't continue install past Setup Video & Mic
It gets to the part where it wants to allow access to the microphone and video camera. It hangs onscreen and I have to reboot to shut it all down. I have had to delete the app to stop it starting up automatically. M2 Mac Mini
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Dropbox non completa la sincronizzazione
Buongiorno, da qualche giorno dropbox è bloccato con la sincronizzazione e non capisco perché. Pare cerchi di sincronizzare nuovamente tutti i file presenti nella mia cartella sul pc senza successo. Non ho cambiato alcuna impostazione prima che accadesse il guaio. Sicuramente ho creato qualche cartella e dei collegamenti…
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Upload crashes in Chrome. What can I do?
New iMAC 24". Updated system, updated dropbox desktop (& beta API, v. 181.4.5678). Fast fiber internet lan connection. Unable to upload a file or afolder for backup in dropx (have ample space). Thanks
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Installing dropbox on an apple air
Hi, I have an apple air that works perfectly well. I have a (paying) account for dropbox. Therefore I use the app on my iMac. Perfect. Recently I had some problem to synchonise with my apple air. Therefore I deleted the app on my apple air. I downloaded (several times) the app and tried to install it. The dropbox icon…
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Recover unsynced files
I mistakenly moved a very large folder containing extremely important files from my desktop to my Dropbox. The sync did not complete because my Dropbox is now full. Some of the files are now marked with the green tick, while others have the blue circle. If I move the folder back from Dropbox to my desktop, will I recover…
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Sync history issues
I am currently sharing various folders with my colleague. Until a few days ago, I could check files shared by other people in real time in the [Activity]-[Shared] list. However, the currently synchronized file list is frozen 4 days ago. Looking at the notification below <Your files are up to date>, there seems to be no…
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Sync Issues and Dropbox Help
I am one of the original users of Dropbox and recommend it to all my medical colleagues and to my patients as well. For me it is a crucial application. In past times when I encountered a problem with Dropbox and could not solve it, I was able to easily reach tech support and communicate with someone on the Dropbox team. It…
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MACOS Monterey to Ventura "Couldn't Start Dropbox"
I replaced my Monterey Macbook with a new Ventura one and migrated from Time Machine in the startup new Mac setup process. Dropbox App gives an Error "Couldn't Start Dropbox" I followed the "Advanced Reinstall" from this forum and go the same failure. The generated error file is as follows: bn.BUILD_KEY: Dropbox…
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Permission error when trying to open files in the Dropbox folder
Hello, i keep getting these messages when trying to open files (pdf, jpegs, etc) that is located in the dropbox folder. restarting the computer helps but then the problem would return after opening a few files.
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macOS 10.12 compatibility ended.
Hi, I received an email saying that in June 2023 Dropbox will end its support for macOS 10.12. My question is: - Will syncing folders between my device and dropbox stop working? Thanks in advance.
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I can't use the selective sync feature due to an error
Hello I am trying to conduct Selective Sync and unable to do so. I tried both methods - (1) from the preferences>sync - it won't let me choose folders. (2) When I right click on my blue folders, it won't give me the smart/selective sync option. Please help! Thanks Liz
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Dropbox app is having trouble starting up
I'm trying to set up Dropbox on a new Win 11 machine. I tried using the loader online twice and off line installer. I uninstalled the app each time before trying again. Each time I get the little squares going around in circles. When I look at "Show hidden icons" and point to the Dropbox icon, I see a msg stating, "…
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Beta Build 182.3.6348
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
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Reinstalling Ubuntu, but keeping Dropbox install, files and configuration
Hi, I'm going to reinstall Ubuntu on my workstation. It's on a separate drive to all data, so I can keep all files. But, I would like to be able to then install Dropbox and point it to /mnt/data/Dropbox where I have all dropbox files and not have to resync everything (I have ~3TByes there). Is there any way to do this? Can…
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Dropbox unexpectedly quit on Mac
I'm receiving a message Dropboxb unexpectedly quit and even after a restart of Dropbox the app does not open. If I try to manually open the App it opens, tries to sync fails, and then restarts. MacOS Ventura(13.1 (22C65) Intel. Anyone else having issues?
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The Dropbox app shuts down when I right click on a document or folder on my PC
I have the DB App on my PC Windows. When I right click on a document or folder the App shuts down. Any suggestions. I have uninstalled and reinstalled the app. I can do anything I need to do in the browser but not the app.
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Beta Build 182.3.6318
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
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Sync has stopped working
Hello, I have used Dropbox since about 2016, and have about 250 files created on my PC. Updating files on the PC used to automatically update the files on my mobile phone until I replaced it with a new phone recently. I managed to copy the 250 files (somehow) initially, but they don't ever get updated. Please keep replies…
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Certain folders created on different computer not syncing to main computer
My main Windows desktop computer has never been set to selective sync and my intent is for all my Dropbox files to be available offline. I also have a desktop Mac that also is full sync. I do have a laptop with selective sync. I reorganized some files into different folders a month or so ago on the Mac. I just noticed that…