Desktop

I'm having syncing issues on my Intel Mac
Unable to resolve syncing issues on my Intel MacBook. Dropbox support advised turning off the beta option and a reinstall but the issue remains.
Dropbox is stuck on a file I deleted
The "syncing" icon has been displayed on my Dropbox icon in my Mac system bar at the top of the screen for over a week now. Curious I looked at what it was trying to sync and it was a random file. I went to Dropbox.com and manually deleted the file (the .pgn file shown below). Now it's still stuck trying to upload the file…
Beta Build 187.3.5638
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
stop automatic photo uploads?
I have a Standard DropBox account which the other day suddenly started uploading all my videos from my iPhone/iPad - this is on my desktop Mac. I've gone to "backups" and see that the "enable camera uploads" box is unchecked - but since it's uploading from my device, and not uploading from a camera, I'm not sure who to…
Backblaze not backing up Dropbox folder
I am running Mac Sonoma 14.0. Since the recent Dropbox update that put the Dropbox folder in Library>cloud storage and noted under "locations" in finder sidebar Backblaze no longer backs up my Dropbox folder. This is where I keep all my photography. All was fine til recent Drobox update. Is there any way to fix this…
Syncing multiple hard drives
Hello, I'm going to have to different Mac on two different places and need to synchronise all my datas so when I switch from one computer to another, I can access all my data. The fact is that I have multiple hard drives cause I need lot of space. For each mac, I get 4 disk storage (one SSD inside the mac, and one or two…
The alias “xyz” can’t be opened because the original item can’t be found.
Hello all, In creating an alias for a folder, I learned from a coworker that it was not opening as it should. It opens for me, but not for her. I am doing this on the desktop side. I dont' know if there is a fix for this, and whether or not its because of the recent Dropbox upgrade. My computer is on the new system, no one…
Scrivener files apparently not syncing
Hi! I've been using Dropbox to sync my Scrivener files across my Macbook Pro, Mac Mini, iphone and ipad. This has been working beautifully for years. I updated Scrivener on my desktop, and now dropbox seems to not sync some of my Scrivener files. I've opened some with no problem, but others I get a cloud icon next to the…
I can see some folders on website and phone app but not in File Explorer on laptop
Two of my shared folders are visible in Dropbox in my browser on my laptop, and in the Dropbox app on my phone, but not in File Explorer on my laptop. All of my other folders, shared or otherwise, are visible in File Explorer. I've tried uninstalling and reinstalling the Dropbox desktop app. I've also tried going to…
How to delete files that are waiting to be synced?
I had to pause sync because there are files I dont wont sync. How do I delete those files shown as "waiting to sync"?
"Your account can't be updated to the new .. shared workspace" error on desktop app
Hi all, For 2 weeks now my dropbox desktop application has not been synced with my online dropbox. When I open the application on the desktop it says: "Your account can't be updated to the new .... shared workspace. Some files are being used by other applications: - filewatcher - Microsoft outlook - windows explorer To…
Files disappeared while over storage limit.
Somehow I've managed to lose Last summer I dumped a lot of photos and files in my Dropbox before getting rid of an old computer. I verified that they had been transferred properly at the time. I knew at the time that I was approaching the limit on my free account, but didn't realize that I was at 6GB for with me 2GB limit.…
Cannot search inside specific folders using Finder on Mac
After upgrading Dropbox on Mac to the latest version (v164.4.4300), I am no longer able to use Finder to search within specific Dropbox folders for content inside the files (pdfs, text documents, etc). Previously, I could use the normal search function in a Finder window to do keyword searched across the content of all…
Dropbox upload sync is very slow
Hi, I've been using Dropbox business for years now with my current company and my previous two jobs. I'm trying to archive all my old footage and while I have 1000mbps up and down, my upload on dropbox is about 12mbps. I'm trying to upload dozens of terabytes and this is going to delay things significantly. Help!
Can't get 100% offline status of selected files (folders) on Mac Os Ventura
Hello everyone. Al least last 3 months dropbox app won't make 100% offline the files I chosen for. It randomly make them offline and most of the files in selected folders are still online. And of course the files/folders which were not able to make offline still have ZERO size. I tried to select the files/folders and make…
sync stuck and nothing works
Hello all, my dropbox is stuck sycning at 357 files. dropbox support keeps telling me the same thing to do over and over and wont reply my emails. they keep saying to uninstall and reinstall. I have done it several times with no luck. also have tried so many other things like signing in and out, pausing sync and resuming.…
Unable to Log into Dropbox App. "Previous sign in interrupted. Please try again"
I have been unable to log into the Dropbox application on my Windows 11 computer. I have tried using both Chrome and Edge. I have uninstalled and reinstalled both the normal and the offline installer version of the dropbox application installer. I have reset the browser and deleted all cookies and plugins. The application…
Beta Build 187.3.5584
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
File sync failure: alerts and best practises
A few days ago, I was working on a file (some computer code) on my laptop at home which is synced to my Dropbox. I then opened the same file later on my office computer which is also synced with my Dropbox, but it did not contain the latest changes. This had me very concerned. This particular time I happened to notice the…
Missing 'Copy Dropbox link' option in Windows
It seems Dropbox just did a significant automatic update on my Windows laptop. I have now lost the option to right click on a file in Windows Explorer then select Dropbox> Copy Dropbox link. The only option now showing under the Dropbox submenu is "Send a copy (business)". I use the copy Dropbox link option multiple times…
Mac Ventura: Wish to delete all DB data on HD but retain it online
Hi there New laptop, and in error I selected Sync with computer. Which is precisely what I did not want, as I only wish for my files and folders to remain online. I have now paused the sync (somehow cannot find where to stop it) at 16GB out of the tool 316GB resting online. I want to remove all of the partially uploaded DB…
Syncing data stuck for weeks (beta M1)
I use Dropbox on two Mac M1 machines. 459 files do not sync (stuck in this state for >2 weeks). Problem: I don't have access to my recent files. As a small business owner, I can't rely on having access to the data I need if taking my laptop with me. Further, I often get error messages: either a) unable to start dropbox at…
Sync "camera uploads" to mac Photos without creating a copy
Hi, I use Dropbox and not iCloud for storing my photos from my iPhone (Camera uploads) and syncing them to my mac. But handling and viewing photos in Dropbox is ****** (especially since they dropped Carousel), so I would like to be able to view them in macos Photos. But I do not want to copy them into Photos, since I…
Sync Issues between devices not reflecting files.
For some reason, whenever I try to sync up pictures. It says upgrade failed. Any ideas on what’s causing this?
Installation of dropbox.desktop on my linux mint 23.01 failed
When I try to install the provided .deb package the installer fails because I do not have girl.2.gtk installed. But when I try to install it and/or search for it I can find no such reference. Hopefully someone who is familiar with this know the full name of the required package and can respond accordingly. Thanks
How to access Dropbox preferences in Windows 11
Hi folks, I use Windows 11 and somehow ticked automatic backup of computer files into Dropbox. Tried to change this in preferences but I am not sure how to access Dropbox preferences in Windows 11. Any help as to how to stop automatic back up or accessing preferences is much appreciated. JKJ1
How to ignore/exclude parent.lock file?
Hi, I'm using Dropbox desktop v186.4.6207 on Windows 11. I keep my Thunderbird mail on Dropbox, which works fine, usually. It can never sync the file 'parent.lock' as this is in use by Thunderbird to prevent corruption of data if I tried to open the email program on two computers, simultaneously. Recently a problem has…
Dropbox No Longer Launches - macOS Monterey 12.6.1
The internal drive which hosts my Dropbox Folder was nearing capacity, so I stopped syncing via the Dropbox menu. I then selected all the folders that I didn't need downloaded to my computer and selected "Make Online Only". After a moment, I was told that the Dropbox Helper application wasn't responding, and to quit and…
Huge .dropbox.cache folder on one laptop
Hi, I have a free Dropbox account of 20GB, 50% used. On one of my laptops, Dropbox has a hidden folder ".dropbox.cache", which is huge (420GB) and which I already deleted a few times, but it keeps coming back? I'm using the same Dropbox account on another machine, syncing the same thing, and this folder is peanuts in size…
Can I have two personal Dropbox accounts with different plans in the same laptop?
Dear Community Support, Newby here. My intent: to have two personal dropbox account: 1st account with basic plan - been using this already and works like a charm. No intent to share. 2nd account will have family plan - files to be shared with fam members. I just created my 2nd account (different email account) in the same…

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