Desktop

I can't see my content on my new laptop. Why?
I have a new and old laptops. When I activate Dropbox in my old laptop I see my files readily. I installed Dropbox in the new laptop, but when I login, there are no files at all.
Can I restore deleted files after cancelling a mass deletion through the desktop app?
Hello I have an organization dropbox folder that was somewhat back up to my private PC-s. I went into that private PC-s desktop Dropbox folder and selected all the files and folders and pressed delete. Now the deleting process took such a long (it was over 100 GB of files) time that I started doubting my actions and…
How to turn on dark mode on Windows desktop app
Hi, Can anyone explain how to enable the dark mode ON DESKTOP APP of Windows 11...it staus bright white...the Linux and Mac apps have dark mode why not Windows!? It's 2023! Thanks for any clarifications.
Dropbox files now take up double space on my Mac
Hi there! So today, just out of nowhere, I noticed all my Dropbox files have gone online-only. So I click on the clouds with the arrow down to download them to my MacBook. However, I noticed that as it's downloading, it's taking up space as well!!! I had 110GB of space with all the Dropbox files on my local computer. Now…
Beta Build 183.3.6997
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Dropbox using too much RAM memory - macOS Monterey
I use Dropbox in OS Monterey. I am not a heavy user in terms of number of files and usage complexity. I just use to sync files. My DB account has 3.8 Gb in files. Despite this simple usage, DB app is consistently using 1.7Gb of my RAM, making it the largest app in terms of RAM commitment. Do you know how can I reduce RAM…
Core dump on Mint Linux 21.2
Hi, At random times since installing on Mint a month ago my system seems to freeze and only the mouse is visible and able to move with an otherwise blank screen. I then have to get to a virtual terminal to restart the xserver. Most recently I found this entry in the syslog that happened at the same time as a freeze: Aug 24…
Downloading my photos on my computer
I used to use Dropbox to transfer photos and other files back and forth with other users (but mostly myself) on various computers. I haven't had this need for a few years, but now that I'm trying this again, I am running into a weird problem. I uploaded about 5000 dng photos to my Dropbox from one desktop computer, and am…
Unable to use Google Account to log into Droppbox app
Hi. I am unable to use my Google Account to log into Droppbox app, so I can't install it on my PC. I don't have any problem using the same Google account to log into the Dropbox website. I click on the "Google" login button and I am shown the "Sign in with Google" window. Then I select my account, and nothing happens. I…
Desktop App won't start any more
My Desktop app will no longer start. I get this error window. The app still starts on my laptop, and the web version of dropbox works. I recently deleted some folders/files from my folder location to clear some space. Not sure if that had anything to do with it, but very frustrating. I'm attaching a screen grab of the…
No Time Info after syncing with WD EX2
Hi. I am recently started to use Dropbox to sync my photos at Western Digital EX2. Most of them are old pictures. Dropbox don't get time info so in app, all pictures are shown at the top as created today. It is so annoying. Can I somehow fix it?
Desktop app stuck on "starting"
My DB app is stuck on starting and never gets out of that loop so nothing is synched. I've been using this device for years and everything was fine until recently, but I don't recall changing any settings or even getting an iOS update. * I'm using v182.4.6427 and have turned the beta version option off. * I am already…
Stable Build 182.4.6427
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Rolling out a fix where some Windows 11 users could not see the Dropbox context menu. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard…
The Dropbox APP doesn't sync files on Windows 11, and my computer freezes when I sync files.
When I open a file in the Dropbox app on my computer, it always shows that it is syncing, but Dropbox can't sync successfully all the time. And also, every time I sync the files, it freezes my computer. I have tried to install Dropbox on drive D of my computer, uninstall the firewall software, etc., and I have failed. And…
How to get Dropbox for macOS on File Provider
I'm sure this is a common question, but I can't simply find the answer elsewhere. I want to buy a Dropbox plan and download a Dropbox app that works on my MacOS on File Provider. My Mac is at 13.5. I have a 2G free account, downloaded the app, and was surprised to see Dropbox in the place it was when I previously had…
No Dropbox options appearing when I click on Dropbox file, just regular doc options.
My Dropbox is running, I can email the actual content from dropbox to myself, but no "copy dropbox link" option appears at all, anywhere. For larger files, I need the link to send to clients. I use that frequently to send PPT slides, etc.
Disable PC Backup before moving Dropbox to a different drive
I just rebooted my Win10 PC. I have had my Dropbox set up on my internal 😧 drive. All of a sudden, I was asked to login and Dropbox is now syncing to my C: drive. When I try to switch it back to the way I had it set up on my 😧 drive, it says "...not supported on different drive. Disable PC Backup before moving Dropbox to a…
Mac says files are sync but they are not showing up elsewhere
I have Dropbox on three Macs. It has worked flawlessly on all three for many years. Now on one it won't sync files. It states all my files are up to date, but files I place in Dropbox on this Mac do not show up on the other two and visa versa. I have uninstalled and reinstalled the Dropbox app with no success. Any ideas?
Save hard drive space automatically - Fires Aggressively after 5 minutes of non-use?
Hello, I turned on "save hard drive space automatically", however, after just 5 minutes of non-use, it's moving files back to the cloud. Shouldn't this feature leave commonly accessed files on my harddrive? It's very frustrating to wait 5-10 seconds for the file to download to my computer 4-10 times in the same hour while…
After latest Dropbox update, documents on Mac are set to open with Dropbox by default
MacBook Pro M1 with the MacOS Ventura 13.1 installed. I use the Dropbox Plus plan, and I predominantly access files through my Finder app. The Dropbox app notified me of the new update — I installed and waited for everything to sync and index. Now everytime I try to open a file from Finder (tried with .png, .pdf, .ai, .jpg…
How to delete the Dropbox folder on hard drive without deleting those files elsewhere?
Hi there, I have only been able to find examples opposite of my situation so I apologize if this is frequently asked. Basically, I have around 200gb + and counting everyday of files in a shared company Dropbox with our work emails. I made the mistake of downloading the app and syncing the files to my Mac before realizing…
Storage of new files option not visible in the app
Hi All, In my dropbox app the "Storage of new files section isn't there. Thus I'm not able to select the option "online only" for new files default. I'm on a M1 MacBook with Big Sur (11.6.8 (20G730) installed. Dropbox app v182.4.6427 [Removed as per Community Guidelines]
Dropbox throws a javascript error
I started getting a JS error and then the Dropbox stops; cannot re start it. My system is Mac OS 10.12.6. I did advanced reinstall.
Couldn't Start Dropbox
After latest Dropbox updates I'm keep getting Couldn't Start Dropbox error no matter what I try as per advise(permissions, run as admin, etc...) including reinstalling dropbox. It worked fine for a day or so now I'm getting this error again - frustrating why good working product gets broken by updates. This is the last…
Event Viewer DbxSvc errors
I keep getting the following errors in my Event Viewer. I uninstalled and reinstalled Dropbox on number of occasions. - System - Provider [ Name] DbxSvc - EventID 281 [ Qualifiers] 49154 Version 0 Level 2 Task 4 Opcode 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2023-08-03T18:44:01.8128150Z EventRecordID 59486…
Can't use automation to auto-add tags to files in a folder
The Dropbox tags help page indicates you can use the automation feature to auto-add tags to files in a folder. However, this option is not present in the automation task list. I tried adding it as instructed to a newly created folder, and also tried adding the automation rule to an already created folder. Neither worked. I…
Dropbox not syncing - as of about 2 days ago
My dropbox folder on my Windows 10 (v20H2) PC has stopped syncing. I think perhaps it was because I ran an automated upgrade to the Dropbox software yesterday and perhaps something went wrong - but I am not sure about that. Regardless, here what I have tried to get it working again, and my current situation: I tried all…
Notification when copying files to my external drive
Dear Community, I'm in a group and share a few files with my team but I'm not the admin. I would like to copy some files from Dropbox desktop to my exernal drive. Do the admin get notified when I do that? Is the operation saved somewhere in the records? Thanks and regards, Ryanrud
AirDrop broken on MacOS Ventura
I'm using MacOS Ventura and I can't receive files via AirDrop anymore. My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotlight Search is broken and now also I can't receive airdropped files anymore. They are sending but afterwards they are just nowhere…
Dropbox won't open as I'm getting an error
I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox when I try to reinstall I keep getting the following message. I am using a Mac. I can log into account on the browser. I have spent hours today trying to sort.…

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