Desktop

Unable to use Google Account to log into Droppbox app
Hi. I am unable to use my Google Account to log into Droppbox app, so I can't install it on my PC. I don't have any problem using the same Google account to log into the Dropbox website. I click on the "Google" login button and I am shown the "Sign in with Google" window. Then I select my account, and nothing happens. I…
Desktop App won't start any more
My Desktop app will no longer start. I get this error window. The app still starts on my laptop, and the web version of dropbox works. I recently deleted some folders/files from my folder location to clear some space. Not sure if that had anything to do with it, but very frustrating. I'm attaching a screen grab of the…
No Time Info after syncing with WD EX2
Hi. I am recently started to use Dropbox to sync my photos at Western Digital EX2. Most of them are old pictures. Dropbox don't get time info so in app, all pictures are shown at the top as created today. It is so annoying. Can I somehow fix it?
Desktop app stuck on "starting"
My DB app is stuck on starting and never gets out of that loop so nothing is synched. I've been using this device for years and everything was fine until recently, but I don't recall changing any settings or even getting an iOS update. * I'm using v182.4.6427 and have turned the beta version option off. * I am already…
Stable Build 182.4.6427
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Rolling out a fix where some Windows 11 users could not see the Dropbox context menu. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Mac OS X Standard…
The Dropbox APP doesn't sync files on Windows 11, and my computer freezes when I sync files.
When I open a file in the Dropbox app on my computer, it always shows that it is syncing, but Dropbox can't sync successfully all the time. And also, every time I sync the files, it freezes my computer. I have tried to install Dropbox on drive D of my computer, uninstall the firewall software, etc., and I have failed. And…
How to get Dropbox for macOS on File Provider
I'm sure this is a common question, but I can't simply find the answer elsewhere. I want to buy a Dropbox plan and download a Dropbox app that works on my MacOS on File Provider. My Mac is at 13.5. I have a 2G free account, downloaded the app, and was surprised to see Dropbox in the place it was when I previously had…
No Dropbox options appearing when I click on Dropbox file, just regular doc options.
My Dropbox is running, I can email the actual content from dropbox to myself, but no "copy dropbox link" option appears at all, anywhere. For larger files, I need the link to send to clients. I use that frequently to send PPT slides, etc.
Disable PC Backup before moving Dropbox to a different drive
I just rebooted my Win10 PC. I have had my Dropbox set up on my internal 😧 drive. All of a sudden, I was asked to login and Dropbox is now syncing to my C: drive. When I try to switch it back to the way I had it set up on my 😧 drive, it says "...not supported on different drive. Disable PC Backup before moving Dropbox to a…
Mac says files are sync but they are not showing up elsewhere
I have Dropbox on three Macs. It has worked flawlessly on all three for many years. Now on one it won't sync files. It states all my files are up to date, but files I place in Dropbox on this Mac do not show up on the other two and visa versa. I have uninstalled and reinstalled the Dropbox app with no success. Any ideas?
Save hard drive space automatically - Fires Aggressively after 5 minutes of non-use?
Hello, I turned on "save hard drive space automatically", however, after just 5 minutes of non-use, it's moving files back to the cloud. Shouldn't this feature leave commonly accessed files on my harddrive? It's very frustrating to wait 5-10 seconds for the file to download to my computer 4-10 times in the same hour while…
After latest Dropbox update, documents on Mac are set to open with Dropbox by default
MacBook Pro M1 with the MacOS Ventura 13.1 installed. I use the Dropbox Plus plan, and I predominantly access files through my Finder app. The Dropbox app notified me of the new update — I installed and waited for everything to sync and index. Now everytime I try to open a file from Finder (tried with .png, .pdf, .ai, .jpg…
How to delete the Dropbox folder on hard drive without deleting those files elsewhere?
Hi there, I have only been able to find examples opposite of my situation so I apologize if this is frequently asked. Basically, I have around 200gb + and counting everyday of files in a shared company Dropbox with our work emails. I made the mistake of downloading the app and syncing the files to my Mac before realizing…
Storage of new files option not visible in the app
Hi All, In my dropbox app the "Storage of new files section isn't there. Thus I'm not able to select the option "online only" for new files default. I'm on a M1 MacBook with Big Sur (11.6.8 (20G730) installed. Dropbox app v182.4.6427 [Removed as per Community Guidelines]
Dropbox throws a javascript error
I started getting a JS error and then the Dropbox stops; cannot re start it. My system is Mac OS 10.12.6. I did advanced reinstall.
Couldn't Start Dropbox
After latest Dropbox updates I'm keep getting Couldn't Start Dropbox error no matter what I try as per advise(permissions, run as admin, etc...) including reinstalling dropbox. It worked fine for a day or so now I'm getting this error again - frustrating why good working product gets broken by updates. This is the last…
Event Viewer DbxSvc errors
I keep getting the following errors in my Event Viewer. I uninstalled and reinstalled Dropbox on number of occasions. - System - Provider [ Name] DbxSvc - EventID 281 [ Qualifiers] 49154 Version 0 Level 2 Task 4 Opcode 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2023-08-03T18:44:01.8128150Z EventRecordID 59486…
Can't use automation to auto-add tags to files in a folder
The Dropbox tags help page indicates you can use the automation feature to auto-add tags to files in a folder. However, this option is not present in the automation task list. I tried adding it as instructed to a newly created folder, and also tried adding the automation rule to an already created folder. Neither worked. I…
Dropbox not syncing - as of about 2 days ago
My dropbox folder on my Windows 10 (v20H2) PC has stopped syncing. I think perhaps it was because I ran an automated upgrade to the Dropbox software yesterday and perhaps something went wrong - but I am not sure about that. Regardless, here what I have tried to get it working again, and my current situation: I tried all…
Notification when copying files to my external drive
Dear Community, I'm in a group and share a few files with my team but I'm not the admin. I would like to copy some files from Dropbox desktop to my exernal drive. Do the admin get notified when I do that? Is the operation saved somewhere in the records? Thanks and regards, Ryanrud
AirDrop broken on MacOS Ventura
I'm using MacOS Ventura and I can't receive files via AirDrop anymore. My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotlight Search is broken and now also I can't receive airdropped files anymore. They are sending but afterwards they are just nowhere…
Dropbox won't open as I'm getting an error
I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox when I try to reinstall I keep getting the following message. I am using a Mac. I can log into account on the browser. I have spent hours today trying to sort.…
High CPU usage even when not syncing or indexing
For the past couple of days, Dropbox has been consistently using around 30% of my CPU, when not syncing or indexing anything (i.e., the menu bar drop down says `Up to date`). Any idea why this might be happening, and what I can do to get Dropbox to idle properly? I'm on a MacBook Air, running macOS 10.13.6 and Dropbox…
Beta Build 183.3.6931
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Impossible to access my files (documents, downloads and desktop) on Mac because of Dropbox sync
Hello, In 2020, I worked for a company and I had to download Dropbox on my computer. Since 1 week, I encountered a big issue with my Mac since I can no longer access all my files. For example, when I try to open my file Documents it says ""Documents" cannot be opened because the original item cannot be found.". I called…
Waiting to be linked to a dropbox account
Just setting up a new W10 laptop and trying to install dropbox and sync my files. I have downloaded the latest version of the app 165.4.4300. The Dropbox icon in the system tray is greyed out. Opening this I get the message WAITING TO BE LINKED TO A DROP BOX ACCOUNT. If I click on the Sign In button nothing happens. I have…
Information not loading up from my PC to my iPad for a while now. What do I do?
My Information has stopped loading up from my PC to my ipad since May. How do I reinstate this?
Shared folder keeps being moved
Ciao a tutti! Scusate se scrivo in italiano ma sarò più preciso. Da circa una settimana una cartella condivisa si va sempre a spostare all'interno di una altra cartella. La abbiamo corretta da ogni pc, da ogni account anche on line. chiedo se mi potete spiegare come farla restare al suo posto. Grazie mille. Menek…
The desktop app doesn't get removed, it's stuck when trying to remove it.
I need to remove and re-install the app from the laptop as synch has stopped. When I remove it, it holds and states: app is not removed. How to either re-activate synch or to remove and re-install the app?
After File Provider update, files won't load or show in Finder
Hello all, I allowed the File Provider update as prompted by the sync app. However, since the Dropbox location has moved from Favorites to Locations on my Finder app, my Dropbox files won't show up; I get a spinning wheel and a message of 'Loading' that never resolves itself or loads any of the Dropbox folders. I'm working…

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